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Frequently asked questions
Cancel Bullymake: Step-by-Step Guide
How to cancel Bullymake in malaysia and avoid hidden charges
What Bullymake is and why cancellation matters
Bullymake is a dog subscription service that delivers durable toys and treats to aggressive chewers on automatic renewal. The service charges you monthly in USD unless you cancel before your next billing date, which creates real risk for Malaysian customers who face currency fluctuations, slow support, and unclear cancellation policies. Yafee specialises in helping you navigate subscription cancellations safely, and we have written this guide to protect your rights under Malaysian consumer law.
How bullymake's automatic renewal works
When you sign up for Bullymake, you agree to a recurring subscription. The company charges your card automatically on each renewal date, and the service continues unless you actively cancel. Bullymake advertises plans at USD 45.00 monthly, USD 37.00 for three months, USD 33.00 for six months, and USD 29.00 for twelve months. These rates convert to approximately RM 212, RM 175, RM 156, and RM 137 respectively at current exchange rates, but your actual charge in ringgit will fluctuate with USD movements.
The critical legal point is this: your cancellation must be submitted before your renewal date. Malaysian consumer law, specifically the Consumer Protection Act 1999, protects you from unfair contract terms and non-transparent billing. Bullymake's terms state that early cancellation may trigger fees if you cancel before your initial commitment period ends, so your legal position depends on when you signed up and how many shipments you have received.
Why malaysian customers face extra challenges
Bullymake operates from Texas, United States, and does not offer local MYR billing or Malaysian customer support hours. Charges appear in USD and your bank applies its own exchange rate, meaning the ringgit cost of each box is unpredictable. Customer service responds by email at [email protected] or live chat, but response times align with Central Standard Time, not Malaysia Standard Time. This delay matters when you need urgent cancellation confirmation before a billing cycle closes.
Furthermore, Bullymake's FAQ and Terms of Service are written in English and do not explicitly acknowledge Malaysian consumer protections. Yafee recommends treating all cancellation notices as formal legal documents and preserving evidence of every communication, because your recourse if Bullymake continues billing after cancellation may require escalation to the Malaysian Ministry of Domestic Trade and Consumer Affairs.
Your consumer rights under malaysian law
What the consumer protection act 1999 means for your subscription
The Consumer Protection Act 1999 (CPA 1999) is the principal statute governing your rights as a buyer in Malaysia. Under Section 2, a consumer is any person who enters a transaction for personal use, not commercial purposes. Your Bullymake subscription qualifies: you purchase dog products for your own pet, not for resale or business use.
The CPA 1999 guarantees three core protections. First, under Section 8, the supplier must provide goods or services that are of merchantable quality and fit for purpose. If Bullymake's boxes do not contain durable toys suitable for heavy chewers, or if the service quality deteriorates, you have grounds to demand remedy. Second, under Section 10, the supplier must provide goods at the price and on the terms advertised. If Bullymake charges you in USD but fails to disclose this clearly before checkout, that breach may entitle you to cancellation without penalty. Third, under Section 12, unfair contract terms are void, including automatic renewal clauses that do not explicitly ask for your informed consent.
Automatic renewal and your explicit consent requirement
Malaysian law and international best practice require that automatic renewal subscriptions obtain explicit, affirmative consent from you before the first charge. This means a simple tick-box or pre-ticked box is insufficient. You must actively choose the auto-renewal option with clear knowledge of the renewal date, the charge amount, and your cancellation right.
If Bullymake enrolled you in automatic renewal without this clear consent, your cancellation is legal and penalty-free, regardless of your original commitment period. Yafee advises all Malaysian customers to preserve screenshots of the sign-up page, confirmation emails, and your first invoice as evidence of what you actually agreed to.
Your legal position: what you can demand
In accordance with the Consumer Protection Act 1999, you have the right to cancel your Bullymake subscription at any time. If Bullymake attempts to charge you a penalty for early cancellation, that clause is likely unenforceable if it appears in their standard terms without explicit, itemised disclosure during sign-up. You are also entitled to a refund of any charges levied after you submit a valid cancellation notice, provided you can evidence that notice with a timestamped email or screenshot of the online portal action. If Bullymake refuses to refund charges incurred after cancellation, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs, which has power to investigate and issue enforcement orders.
Cancellation pricing and commitment periods
Published Bullymake plan rates and what they actually cost you
| Plan | USD per month | MYR (approx.) | Commitment period | Early cancellation fee |
|---|---|---|---|---|
| Monthly | USD 45.00 | RM 212 | None | None |
| 3-month plan | USD 37.00 | RM 175 | 3 months | Possible if you cancel before month 3 |
| 6-month plan | USD 33.00 | RM 156 | 6 months | Possible if you cancel before month 6 |
| 12-month plan | USD 29.00 | RM 137 | 12 months | Possible if you cancel before month 12 |
Conversions use 1 USD = RM 4.72. Your actual MYR cost will differ based on your bank's exchange rate on the charge date. Bullymake advertises a discounted first box at USD 19.00 (RM 90) on longer plans and free shipping on multi-month subscriptions. Do not factor these promotional amounts into your total spend, because they apply only to your first shipment.
Early termination and what bullymake's policy actually says
Bullymake's FAQ states that cancellation without penalty is permitted only after your initial commitment period expires. If you joined a 6-month plan and cancel after 4 months, Bullymake may charge a termination fee. Nevertheless, the CPA 1999 limits what termination fees can be. Under Section 12, unfair contract terms are void if they impose a disproportionate or hidden penalty. A fee that costs more than the value of the remaining shipments you would have received is likely unenforceable in Malaysia.
Yafee advises you to ask Bullymake in writing to quantify any early termination fee before you submit your cancellation. This forces the company to disclose the exact amount and gives you time to decide whether cancellation is financially worthwhile. If the fee appears unreasonable, document it and mention the CPA 1999 in your cancellation email. That reference signals you understand your rights and may prompt Bullymake to waive the fee rather than risk a complaint to the Ministry of Domestic Trade and Consumer Affairs.
How to cancel Bullymake step by step
Step 1: gather your account information and screenshot everything
Before you submit any cancellation request, log into your Bullymake account and collect the following details. This evidence protects you if Bullymake continues to charge after cancellation and you need to dispute the charges with your bank or escalate to the Ministry.
- Sign in to your Bullymake account at bullymake.com
- Use the email address you registered with
- If you have forgotten your password, reset it immediately
- Navigate to your Account section and locate your Subscription tab
- Note your current plan name (Monthly, 3-month, 6-month, or 12-month)
- Record your next renewal or billing date in full
- Take a full-page screenshot of the subscription page
- Open your most recent invoice or bank statement
- Save the invoice as a PDF or screenshot it
- Verify the amount charged in USD and the conversion to MYR
- Note the charge date and your confirmation email reference
- Write down the order number or subscription ID shown on the Subscription tab
- This ID speeds up customer service responses
Step 2: check whether bullymake's online cancellation portal is available
Bullymake's website includes a Subscription management area that may offer a self-service cancel button. This is the fastest method if it is available to you.
- Return to the Subscription tab in your Bullymake account
- Look for a button labelled "Cancel subscription", "Manage renewal", or "Stop shipments"
- If a cancel button is visible, click it and follow the on-screen prompts
- Bullymake may ask you to confirm your cancellation reason and offer a discount to retain you; decline any discount offers and confirm the cancellation
- Take a screenshot of the final confirmation page showing your cancellation is complete
- Check your email immediately for a cancellation confirmation
- Bullymake should send you a confirmation email within one hour
- Save this email and forward it to your own email records or print it
- The email must state your cancellation is effective immediately or on your next renewal date
- If no cancel button appears after 10 minutes of searching, proceed to Step 3
- Some accounts require manual cancellation via email
Step 3: email your cancellation request to Bullymake customer care
If the online portal does not offer cancellation, send a formal written cancellation notice to Bullymake's customer service team. Email is the standard method and creates a timestamped record of your request.
- Open your email client and compose a new message to [email protected]
- Use the email address associated with your Bullymake account
- Write a clear subject line: "Cancellation request for subscription [Your Order ID]"
- In the email body, include all of the following information
- Your full name as it appears on your Bullymake account
- Your subscription ID or order number
- Your current plan type (Monthly, 3-month, 6-month, or 12-month)
- Your current renewal date
- A simple statement: "I request immediate cancellation of my Bullymake subscription effective immediately" or "effective before my next renewal date on [date]"
- Your request for a written confirmation email
- Optionally: a reference to the Consumer Protection Act 1999 and a statement that you expect cancellation to be processed without penalty if you are within your commitment period
- Attach your account screenshots and most recent invoice as PDF files
- Do not paste screenshots into the email body; attach them as files
- Name the files clearly: "Account_Screenshot_[Date]", "Invoice_[Date]"
- Send the email and retain a copy in your records
- Do not delete the sent email or use a temporary email address
- Wait for a response within 24 to 48 hours (accounting for CST time difference)
Step 4: use live chat if you need urgent confirmation
If you are within a few days of your next renewal date and have not received a cancellation confirmation email, use Bullymake's live chat feature on their website.
- Log into your Bullymake account and look for a chat icon, usually in the bottom right corner
- Click the icon to open the chat window
- A customer service agent will respond within 30 to 60 minutes during business hours (CST)
- In the chat, provide your subscription ID and state: "I have emailed [email protected] to cancel my subscription. Can you confirm that my cancellation has been processed and will not charge me on my renewal date?"
- Request that the agent send you a written confirmation by email
- Ask the agent to provide the exact date your cancellation becomes effective
- Take a screenshot of the chat conversation
- Save this screenshot with the date and time visible
- Wait for the written confirmation email
- If you do not receive it within 4 hours, send a follow-up email to [email protected] referencing your chat interaction
Step 5: verify your cancellation before your renewal date
Do not assume your cancellation is complete until you receive written confirmation. Log in to your Bullymake account 48 hours after submitting your cancellation request and verify that the subscription is no longer active.
- Return to your Subscription tab in your account
- It should now show "No active subscription" or "Subscription cancelled"
- If your subscription still shows as active, send a follow-up email to [email protected] immediately
- Mark your renewal date on your calendar
- Monitor your bank statement or credit card account for 7 days after that date
- Bullymake should not charge you
- If a charge appears after cancellation, see the section below on disputing charges
What happens after you cancel
Timeline and what to expect
Your cancellation is final once Bullymake sends you a written confirmation. The company will not send you any further shipments after cancellation takes effect. If you have a box in transit when you cancel, it may still arrive; this is normal and does not mean your cancellation failed.
| Time period | What you should see | Action if this does not happen |
|---|---|---|
| Within 1 hour of cancellation | Confirmation email from [email protected] | Send a follow-up email referencing your original request |
| Within 24 to 48 hours | Subscription tab in account shows "cancelled" | Contact live chat and request manual verification |
| On or after your renewal date | No charge to your card | Dispute the charge with your bank immediately (see below) |
| 7 to 14 days after cancellation | Confirmation of no future shipments in your account history | Log in and check for any pending orders |
Refunds and what you are entitled to
Bullymake does not offer refunds for past shipments unless those shipments were damaged, lost, or did not match the advertised product. If you cancel mid-commitment and Bullymake charges an early termination fee, you are not entitled to a refund of that fee unless you can prove it breaches the Consumer Protection Act 1999 (for example, if the fee is disproportionately high or was not disclosed before sign-up).
If Bullymake charges you after you cancel, you are entitled to a full refund of that post-cancellation charge. Contact [email protected] and state: "I cancelled my subscription on [date] and received confirmation on [date]. A charge of USD [amount] appeared on my account on [date]. Please refund this charge immediately." If Bullymake refuses, file a chargeback dispute with your bank or credit card issuer, which is your legal remedy under the Consumer Protection Act 1999.
Refunds and disputing unwanted charges
How to dispute a charge if Bullymake keeps billing you
If you receive a charge after your cancellation was confirmed, act quickly. You have consumer protections under Malaysian law and under your bank's chargeback policy.
- Contact Bullymake immediately by email
- Email [email protected] with the subject "Refund request for unauthorized charge"
- State the charge date, amount in USD, and the date you cancelled
- Attach your cancellation confirmation email
- Request a refund within 7 days
- Set a deadline: "I expect a refund within 7 days. If I do not receive it, I will dispute this charge with my bank."
- If Bullymake does not refund within 7 days, contact your bank or credit card issuer
- Call the customer service number on the back of your card
- Request a "chargeback" or "dispute" for the Bullymake charge
- Explain that you cancelled your subscription and have proof of cancellation, yet were charged again
- Provide the bank with copies of all your evidence: cancellation email, account screenshot showing "cancelled", and your cancellation request
- The bank will freeze the charge and investigate Bullymake
- If the bank's dispute process is unsuccessful, file a complaint with the Ministry of Domestic Trade and Consumer Affairs
- Visit mycc.org.my or contact the nearest Consumer Affairs office
- File a complaint citing the Consumer Protection Act 1999 and attach all evidence
- The Ministry can investigate and compel Bullymake to refund you
Cancellation address for formal legal notice
Bullymake's Terms of Service list the following address for formal cancellation notices and arbitration opt-out requests:
Bullymake
Richardson, Texas
United States
You are not required to send cancellation notices to this address if you have already cancelled by email to [email protected] or through the online portal. However, if you wish to lodge a formal legal notice of cancellation under the Consumer Protection Act 1999, you may send a registered letter to this address, keeping a copy for your records. This creates irrefutable proof that you notified Bullymake.
Common mistakes and how to avoid them
Errors that delay or block your cancellation
Cancellation is straightforward if you follow the steps above. Most problems arise from incomplete information or missed confirmation emails, not Bullymake's obstruction. Here is what to avoid.
- Mistake 1: Cancelling but not confirming - Do not assume you have cancelled because you clicked a button or sent an email. Wait for written confirmation from Bullymake. Many Malaysian customers cancel and then receive a surprise charge because they did not verify the cancellation status. Screenshot everything and cross-check your Subscription tab before your renewal date.
- Mistake 2: Cancelling too late - Bullymake processes billing cycles automatically. If your renewal date is tomorrow and you have not yet cancelled, use live chat immediately rather than email. A live chat agent can confirm same-day cancellation and block the next charge.
- Mistake 3: Assuming you get a refund for cancellation - Bullymake does not refund past shipments unless they were damaged or lost. If you cancel mid-commitment, you may be charged an early termination fee. Review your plan details before cancelling to understand what you will owe.
- Mistake 4: Not keeping records - Your bank or the Ministry of Domestic Trade and Consumer Affairs will ask for proof that you cancelled. Save every email, screenshot, and bank statement. Without documentation, you cannot dispute a charge or escalate a complaint.
- Mistake 5: Cancelling from a different email address - Bullymake's system is tied to your account email. If you email cancellation from a different address, the company may not link it to your subscription. Always use the email address you registered with.
Reasons to cancel Bullymake and alternatives
When cancellation makes sense
Bullymake is a service you should cancel if any of the following apply:
- Your dog no longer needs the service, or you have rehomed your dog
- The subscription cost is no longer affordable, especially with USD exchange rate fluctuations
- The toys or treats do not match the advertised quality or durability
- Shipping delays make the service unreliable for Malaysian customers
- You received a damaged box and Bullymake refused to replace or refund it
- Bullymake changed the contents or pricing without your consent
- You prefer to buy dog products individually rather than commit to recurring shipments
Alternatives to Bullymake in malaysia
If you are cancelling because you want a different service, consider these local and regional alternatives.
| Alternative service | Focus | Billing currency | Recurring? |
|---|---|---|---|
| Local pet shops (e.g., Petsal, Intan Pet) | Heavy-chewer toys and treats | MYR | No, you buy as needed |
| Lazada Pet category | Dog toys, treats, supplies | MYR | No, per-order |
| Shopee Pet category | Dog toys, treats, supplies | MYR | No, per-order |
| Regional pet subscriptions (Asia-based) | Varies by provider | MYR or local currency | Yes, with local support |
Yafee recommends comparing the total annual cost of buying dog products individually from Lazada or Shopee against Bullymake's subscription rates. For many Malaysian customers, the elimination of currency fluctuation risk and faster local delivery outweighs the convenience of automatic renewal.
Summary and your next steps
Key takeaways: cancellation checklist
Use this checklist to ensure your cancellation is complete and dispute-proof.
| Task | Completed? | Evidence saved? |
|---|---|---|
| Logged in and reviewed subscription details | ☐ | ☐ Screenshot saved |
| Recorded renewal date and current plan name | ☐ | ☐ Saved in notes or document |
| Submitted cancellation via online portal or email | ☐ | ☐ Email copy or screenshot saved |
| Received cancellation confirmation email from Bullymake | ☐ | ☐ Email saved and forwarded to backup address |
| Verified "cancelled" status in account Subscription tab | ☐ | ☐ Screenshot saved |
| Monitored bank account for 7 days after renewal date; no charge appeared | ☐ | ☐ Bank statement screenshot saved |
Final advice on protecting your rights in malaysia
Bullymake is a United States company with weak local presence in Malaysia, so your consumer protection relies on documentation and your own initiative. The Consumer Protection Act 1999 gives you rights, but only if you can prove you exercised them correctly.
Yafee has helped thousands of consumers cancel subscriptions safely by following a simple rule: never assume, always confirm. Before your renewal date, verify that your Bullymake account shows "cancelled". If you are charged after cancellation, dispute it immediately with your bank. If Bullymake refuses to refund, escalate to the Ministry of Domestic Trade and Consumer Affairs at mycc.org.my. That escalation path is your last resort but a powerful one, because the Ministry can compel refunds and levy penalties on non-compliant overseas suppliers.
Yafee also recommends using the Subscription Management feature on your account dashboard before any future sign-ups to set calendar reminders for renewal dates. This prevents accidental charges and ensures you make an active decision to renew rather than sliding passively into another billing cycle. Yafee's approach is to put you in control of your subscriptions, not the other way around.
For step-by-step help with other subscriptions and to learn more about your rights under Malaysian consumer law, visit Yafee.com. Yafee specialises in subscription cancellation and consumer protection, and our guides have helped thousands of Malaysians recover refunds and cancel services that no longer serve them.