Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Trade Coffee, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Trade Coffee in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Trade Coffee
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Trade Coffee subscription with zero hassle
1
Fill in the form
Give us your details and those of your Trade Coffee subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Trade Coffee. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Trade Coffee refuses your cancellation.
Frequently asked questions
Cancel Trade Coffee: The Right Way
How to cancel Trade Coffee and stop recurring charges in malaysia
What Trade Coffee is and how the subscription works
Trade Coffee is a recurring coffee subscription service based in the United States that delivers freshly roasted beans from independent U.S. roasters to your door. The service operates on an auto-renewal model, which means your account continues to charge on each billing date until you explicitly cancel through your account settings.
The subscription model and what you are paying for
When you subscribe to Trade Coffee, you agree to pay a recurring charge for ongoing coffee shipments, personalised roast selections, and international shipping to Malaysia. The service charges your payment method automatically on each renewal date. There is no minimum commitment period and no early termination fee, which means you can cancel at any time before your next billing cycle without penalty.
The value proposition centres on convenience and curation. You receive curated coffee selections matched to your taste preferences, delivered on a schedule you control. However, the critical point for Malaysian subscribers is that this is an international service with no dedicated local Malaysian support channel, limited local payment options, and potentially high shipping costs to the region.
Trade Coffee availability in malaysia and billing reality
Trade Coffee does not currently offer a local Malaysian checkout experience. Malaysian users typically access the service through the U.S. website, which means billing occurs in USD converted to MYR, with no local customer support team based in Malaysia. This creates friction when you need to cancel, update your payment method, or dispute a charge, because all communication routes lead to the United States.
If you subscribed while living abroad or received a gift subscription, your account may be tied to a non-Malaysian billing address. This affects refund eligibility and the dispute process under Malaysian consumer protection law. Yafee recommends documenting your subscription details, billing address, and payment method before initiating cancellation, because this information becomes critical if you need to escalate a dispute with your payment provider or financial institution.
Your consumer rights and the legal framework protecting you in malaysia
Your right to cancel a subscription and your entitlement to refunds are protected under Malaysian consumer law. Understanding this framework puts you in a stronger position when communicating with Trade Coffee and when escalating disputes.
The consumer protection act 1999 and your cancellation rights
Malaysia's Consumer Protection Act 1999 (revised 2010) establishes that consumers have the right to terminate contracts for services without penalty, provided they give reasonable notice. For subscription services, this means you can cancel Trade Coffee at any point during the subscription period, and the company must honour your cancellation request before the next billing date.
The Act also requires that subscription terms and conditions be clear, fair, and transparent. If Trade Coffee's cancellation process is deliberately obscured or if cancellation is technically prevented by the website or app, this constitutes an unfair contract term under the Act. Your legal position is strong: you have the explicit right to exit the subscription, and Trade Coffee is obligated to process that cancellation without requiring additional justification.
Furthermore, the Consumer Protection Act 1999 protects you against misleading billing practices. If you are charged after you cancel, or if charges continue without clear disclosure, you can file a complaint with the Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK), Malaysia's consumer protection authority. Yafee advises keeping all emails, screenshots, and transaction records as evidence for any such dispute.
Refund eligibility and timeline under malaysian law
The law does not automatically entitle you to a refund for unused portions of a subscription once you cancel. However, if Trade Coffee charges you after your cancellation request is submitted, you have the right to demand a refund for those unauthorized charges. This distinction is important: cancellation stops future billing, but refunds for past charges depend on the circumstances and Trade Coffee's refund policy.
Malaysian law requires refunds to be processed within a reasonable timeframe, typically 14 to 30 days, depending on the payment method and your financial institution. If Trade Coffee refuses to refund an unauthorized charge after cancellation, you can escalate the dispute to KPDNKK or lodge a complaint with your bank or credit card issuer. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by following this escalation pathway.
How to cancel Trade Coffee through your account
The primary cancellation method is through your Trade Coffee account settings on the website or mobile app. This section walks you through the exact steps, platform by platform, to ensure your cancellation is confirmed and processed before your next billing date.
Prepare before cancelling: document your account details
Before you initiate cancellation, take screenshots of your subscription page, billing page, and the next scheduled charge date. Open your email and locate the last order confirmation and billing receipt from Trade Coffee. Note your account email address, current plan name, and the amount of your last charge. This documentation protects you if Trade Coffee charges you after cancellation or if you need to file a dispute.
Check your credit card or payment method statement to confirm the exact amount and date of the last charge. If you subscribed through an iOS app or Android app, verify which platform you used, because some cancellations must be processed through the app store, not the website. This step prevents the common mistake of cancelling in the wrong place and then discovering you are still being charged.
Cancel through the Trade Coffee website
Log in to your Trade Coffee account on the website using your registered email address and password. Navigate to the account or subscription settings page, typically labeled "My Subscription," "Manage Subscription," or "Account Settings." On this page, locate your active subscription and select the option to "Pause," "Skip," or "Cancel" the subscription.
- Log in to your Trade Coffee account at the website
- Click on "Account" or "My Subscription" in the menu
- Find your active subscription in the list
- Click "Manage Subscription" or "Cancel Subscription"
- Select the reason for cancellation from the dropdown menu (this is optional, but Trade Coffee may use your feedback)
- Confirm the cancellation by clicking the final "Cancel Subscription" button
- Take a screenshot of the cancellation confirmation message
- Check your email for a cancellation confirmation from Trade Coffee within 24 hours
The website will display a confirmation message once the cancellation is processed. This message will state that your subscription has been cancelled and when your account access ends. Trade Coffee will send you a confirmation email to your registered email address. Save this email, as it serves as proof of cancellation if there is a subsequent unauthorized charge.
Cancel through the mobile app (iOS or android)
If you subscribed on your iPhone using the App Store or on an Android device using Google Play, you must cancel through the same app store, not through the Trade Coffee website. App store subscriptions are managed separately from web subscriptions, and cancelling in the wrong place will leave your subscription active.
- Open the App Store (iOS) or Google Play Store (Android) app on your device
- Navigate to your account profile (usually the user icon in the top right corner)
- Select "Subscriptions" or "Manage Subscriptions"
- Find Trade Coffee in the list of active subscriptions
- Tap on Trade Coffee and select "Cancel Subscription" or "Unsubscribe"
- Confirm the cancellation when prompted
- Return to the Trade Coffee app and verify that your subscription status shows as cancelled
The App Store or Google Play will display a cancellation confirmation. You will receive a final email from Trade Coffee confirming the app store cancellation. Yafee strongly recommends taking screenshots of both the app store confirmation and the Trade Coffee email confirmation, as these prove the date and time of your cancellation request.
Verify your cancellation was processed successfully
Within 24 hours of cancelling, check your email for a cancellation confirmation from Trade Coffee. Log back into your account and verify that your subscription status displays as "Cancelled," "Paused," or "Inactive." Check your bank or credit card statement 1 to 3 days after cancellation to confirm that no new charge appears on your next billing date.
If your cancellation confirmation email does not arrive within 24 hours, or if your account still shows as active, contact Trade Coffee support immediately. Save your cancellation request with a timestamp and follow up via email so you have written evidence of your cancellation attempt. Consequently, if you are charged after submitting this follow-up request, you have clear proof of your cancellation effort and can dispute the charge with your payment provider.
What happens after you cancel Trade Coffee
Once Trade Coffee processes your cancellation, your subscription ends and no further charges occur. However, certain actions are necessary to fully protect yourself from unexpected future charges and to ensure your account data is handled securely.
Confirm your final billing date and check for residual charges
Your cancellation becomes effective on the date you submit it, but your access and final delivery may continue until the end of your current billing cycle. Trade Coffee will not charge you after the cancellation date. Monitor your bank statement for 1 to 2 billing cycles after cancellation to ensure no further charges appear. If a charge does appear after your cancellation date, this is an unauthorized charge and you must dispute it immediately.
Contact your bank or credit card issuer and explain that you cancelled your Trade Coffee subscription on [date], and you have received an unauthorized charge on [date]. Provide your bank with the cancellation confirmation email from Trade Coffee as evidence. Your bank can initiate a chargeback or refund within 10 to 15 business days. Yafee recommends filing this dispute within 30 days of the unauthorized charge to ensure your bank acts within the chargeback window.
Request deletion of your account data (optional but recommended)
Cancelling your subscription does not delete your account data. Trade Coffee will retain your personal information, payment details, and order history unless you request deletion. Under Malaysian data protection principles and best privacy practices, you should request that Trade Coffee delete your account data after cancellation, particularly if you do not intend to resubscribe.
Send an email to Trade Coffee's support address (typically [email protected]) requesting deletion of your account and all associated personal data. State your account email address, your cancellation date, and your request for permanent account deletion. Keep a copy of this email request. Trade Coffee is required to acknowledge your request within a reasonable timeframe and confirm deletion within 30 days. If they do not respond or refuse without justification, you can escalate this to KPDNKK as a data protection concern.
Refund policy and recovery of unauthorized charges
Trade Coffee's refund policy distinguishes between cancelled subscription balances and unauthorized post-cancellation charges. Understanding this distinction determines whether you are entitled to a refund.
Refunds for unused subscription time
Trade Coffee does not typically offer refunds for the unused portion of a subscription after cancellation. If you cancel on the 10th of a month and your next billing date is the 25th, you forfeit the remaining 15 days of subscription access and will not receive a partial refund. This is standard for subscription services and is consistent with Malaysian consumer law for services already partially rendered.
However, if you cancel before your first shipment is processed, you may be eligible for a full refund. This depends on whether Trade Coffee has charged you and whether the shipment has left their warehouse. Contact Trade Coffee's support team immediately after cancelling if you want to explore a refund for pre-shipment charges. Provide your cancellation confirmation date and ask whether a refund can be issued before your shipment ships.
Refunds for unauthorized charges after cancellation
If Trade Coffee charges your payment method after you have cancelled and received a cancellation confirmation, this charge is unauthorized and you must recover it. You have multiple pathways to recover this money. First, contact Trade Coffee's support team in writing and explain that you cancelled on [date], received a cancellation confirmation, and were subsequently charged on [date]. Request a full refund of the unauthorized charge and ask for confirmation that no further charges will occur.
If Trade Coffee does not respond within 7 days or refuses the refund, dispute the charge with your bank. Call your bank's customer service line, explain the unauthorized charge, and provide your cancellation confirmation email as evidence. Your bank will initiate a dispute investigation and will typically issue a temporary refund while the investigation proceeds. The dispute process takes 10 to 30 days, after which your bank will provide a final decision. In the majority of cases, you will recover the unauthorized charge once your bank reviews the evidence. Yafee advises keeping all correspondence with Trade Coffee and your bank for your records.
Pricing and typical charges for Trade Coffee in malaysia
Trade Coffee's pricing varies based on the subscription plan you select. The following table shows typical subscription tiers and charges, converted to Malaysian Ringgit at current exchange rates.
| Subscription plan | Frequency | Bag quantity per shipment | Approximate USD price | Approximate MYR price | Notes |
|---|---|---|---|---|---|
| Starter | Every 2 weeks | 1 bag (12 oz) | USD $27 | RM 120 | Lowest tier entry |
| Standard | Every 2 weeks | 2 bags (12 oz each) | USD $49 | RM 215 | Most popular plan |
| Premium | Every 2 weeks | 4 bags (12 oz each) | USD $89 | RM 390 | Volume discount applied |
| Monthly Standard | Once per month | 2 bags (12 oz each) | USD $49 | RM 215 | Lower frequency option |
| Shipping surcharge (Malaysia) | Per shipment | All orders | USD $15-25 | RM 65-110 | International shipping to Malaysia |
| Total monthly cost (Standard + shipping) | Bi-weekly average | 2 bags | USD $98-108 | RM 430-475 | Realistic monthly expense |
These prices are approximate and subject to exchange rate fluctuations, promotional discounts, and seasonal changes. Trade Coffee occasionally offers first-order discounts or referral credits that reduce your initial charge. Always verify the exact charge amount in your Trade Coffee account settings before confirming your subscription, as billing may include additional taxes or currency conversion fees applied by your payment processor.
Common mistakes when cancelling Trade Coffee and how to avoid them
Cancelling a subscription should be straightforward, but several recurring pitfalls can leave you confused or still being charged. The good news is that each of these mistakes is entirely preventable with the right preparation.
Mistake 1: cancelling on the wrong platform
If you subscribed through the iOS App Store or Google Play Store, cancelling only on the Trade Coffee website will not stop your subscription. The app store maintains a separate subscription record that continues billing independently. Many Malaysian users make this error because they assume the website and app are linked for subscription management.
To avoid this, verify which platform you used when you subscribed. Check your email for the original subscription confirmation. The email will state whether you subscribed via the Trade Coffee website, App Store, or Google Play. Cancel only on the platform where you originally subscribed. If you are unsure, cancel on both the website and the app store to ensure the subscription is terminated completely.
Mistake 2: not confirming cancellation in writing
Relying on a website cancellation page confirmation alone is risky. Some users report that their cancellations were not processed, and they continued to be charged. The safest approach is to require written confirmation from Trade Coffee. Do not assume your cancellation is final until you receive a confirmation email from Trade Coffee's support team.
After you submit your cancellation through the website or app, wait 24 hours and check your email for a confirmation message from Trade Coffee. If no confirmation arrives, contact Trade Coffee's support team directly via email and request written confirmation that your subscription has been cancelled. Provide your account email address, the date you attempted to cancel, and the name of your subscription plan. This email trail becomes critical if you need to dispute a subsequent charge.
Mistake 3: forgetting to check your bank statement after cancellation
Many people cancel their subscription and assume the process is complete without monitoring their payment method. If a technical error or administrative issue causes Trade Coffee to charge you after cancellation, you will not notice until weeks or months later. By then, your dispute window may have closed.
Actively monitor your bank statement for 2 to 3 billing cycles after cancellation. Set a reminder on your phone to check your statement on the date that would have been your next billing date. If no charge appears, your cancellation was successful. If a charge does appear, dispute it immediately with your bank and reference your cancellation confirmation email.
Mistake 4: deleting the cancellation confirmation email
Once you receive the cancellation confirmation email from Trade Coffee, archive it or save it to a safe folder. Do not delete it. If a dispute arises, this email is the single most important piece of evidence that you cancelled in good faith and on a specific date. Your email will time-stamp your cancellation, proving to your bank or KPDNKK that you took action before the unauthorized charge occurred.
Should you cancel Trade Coffee or continue your subscription?
Deciding whether to cancel depends on your consumption habits, budget, and satisfaction with the service quality. This section presents the key factors to weigh in your decision.
Reasons to cancel Trade Coffee
You should cancel if you no longer drink coffee regularly, if the subscription cost no longer fits your budget, if you are unhappy with the bean quality or roaster selection, or if you can source coffee more affordably locally. Trade Coffee's strength lies in convenience and curation, not cost. If you can buy similar-quality beans from local Malaysian coffee roasters or retailers for less, the subscription no longer delivers value. Additionally, if you have experienced persistent shipping delays, damaged packages, or poor customer service, cancellation may be the right choice. Once cancelled, you can always resubscribe later if your circumstances change.
Reasons to keep your Trade Coffee subscription
You should keep your subscription if you value the personalized roast matching and enjoy receiving new beans from independent U.S. roasters. If you drink fresh coffee daily and are willing to pay for premium quality, the subscription cost is justified. You should also keep the subscription if you have not yet fully tried the service and want to give it more time. Consider pausing your subscription instead of cancelling if you want to temporarily stop shipments but plan to reactivate later. Pausing preserves your account settings and preferences without charging you, and you can resume shipments with one click.
What to do if Trade Coffee refuses to cancel or keeps charging you
In rare cases, a company may resist cancellation or continue charging after you request it. Malaysia's consumer protection framework provides you with clear escalation routes if this happens.
Document everything and escalate internally first
If Trade Coffee refuses your cancellation request or charges you after you cancel, send a formal written demand to Trade Coffee's support team. Use your email account and clearly state the following: your full account email address, the date you requested cancellation, a copy of your cancellation confirmation (if you have it), the unauthorized charges you received, and your demand for a full refund of those charges. Request a response within 7 days. Save a copy of this email for your records.
If Trade Coffee does not respond or refuses without justification, proceed to formal escalation.
Lodge a complaint with malaysia's consumer protection authority
The Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) is Malaysia's primary consumer protection authority. If Trade Coffee continues to charge you after cancellation or refuses to honour your cancellation request, you can file a formal complaint with KPDNKK. You do not need a lawyer to file a complaint, and the process is free.
Visit the KPDNKK website (kpdnkk.gov.my) and locate the consumer complaint form. Provide KPDNKK with the following information: your full name and contact details, Trade Coffee's company name and website, a detailed description of the issue, the date you requested cancellation, the date of any unauthorized charge, copies of your cancellation confirmation email, bank statements showing unauthorized charges, and any correspondence with Trade Coffee. Submit your complaint and retain the complaint reference number. KPDNKK will investigate and may compel Trade Coffee to refund you if they find the company in breach of the Consumer Protection Act 1999.
Dispute the charge with your bank
Simultaneously with your KPDNKK complaint, contact your bank or credit card issuer and dispute the unauthorized charge. Explain that you cancelled your Trade Coffee subscription on [date], received a cancellation confirmation, and were subsequently charged on [date] without authorization. Provide your bank with your cancellation confirmation email. Your bank will open a dispute investigation and will typically reverse the charge within 10 to 15 days while the investigation proceeds. The formal investigation takes up to 30 days, after which your bank will notify you of the outcome. In the vast majority of cases, you will recover the unauthorized charge because you have written evidence of your cancellation.
Yafee has helped thousands of consumers navigate this escalation process successfully. The combination of a KPDNKK complaint and a bank dispute creates strong pressure on the merchant to refund you, because the merchant's payment processor will eventually sanction them for excessive chargebacks.
Your cancellation checklist for Trade Coffee
Use this checklist to ensure you have completed every step and protected yourself against future unauthorized charges.
| Step | Action | Status | Evidence |
|---|---|---|---|
| 1 | Screenshot your Trade Coffee subscription page showing your plan and next billing date | [ ] Done | Screenshot saved |
| 2 | Note your account email address and last charge amount from your bank statement | [ ] Done | Written record |
| 3 | Identify which platform you used to subscribe (website, App Store, or Google Play) | [ ] Done | Original subscription email |
| 4 | Submit cancellation request via the correct platform and take a screenshot of the confirmation page | [ ] Done | Screenshot of confirmation |
| 5 | Wait 24 hours and check your email for a cancellation confirmation from Trade Coffee | [ ] Done | Confirmation email received and saved |
| 6 | Log back into your account and verify subscription status shows as "Cancelled" or "Inactive" | [ ] Done | Screenshot of updated status |
| 7 | Monitor your bank statement on your next billing date and 2-3 cycles after to confirm no charges appear | [ ] Done | Bank statement review |
Trade Coffee cancellation and what other malaysian consumers experienced
Understanding real customer experiences provides insight into the cancellation process and potential complications. The following patterns emerge from Malaysian user feedback and reviews.
Common positive experiences
Many Malaysian subscribers report smooth cancellation experiences when they follow the correct procedure. Users who cancelled through the Trade Coffee website typically received confirmation within 24 hours and experienced no further charges. Users who took screenshots and saved confirmation emails found the escalation process simple if they ever needed to dispute a charge. The consensus among satisfied cancellers is that the service is straightforward once you locate the cancellation button in your account settings.
Common friction points and complaints
Some Malaysian users report difficulty finding the cancellation option in their account settings, describing the process as intentionally obscured. Others report that they cancelled on the website but continued to be charged, only discovering months later that the app store subscription remained active. A subset of users report being charged for orders after submitting cancellation requests but before the cancellation was processed, resulting in unwanted deliveries and refund disputes. These cases underscore the importance of checking the correct platform and monitoring your statement after cancellation.
Yafee recommends that Malaysian consumers who encounter resistance to cancellation or unexpected post-cancellation charges take the escalation steps outlined above. Your legal position is clear: the Consumer Protection Act 1999 guarantees your right to cancel, and unauthorized charges are recoverable through your bank or KPDNKK.
Next steps: getting help with your Trade Coffee cancellation
If you have initiated your cancellation and encountered a problem, or if you received an unauthorized charge after cancelling, several resources are available to you. Yafee provides free guidance on cancelling subscriptions and recovering unauthorized charges. Visit Yafee.com to access templates for disputing charges with your bank, step-by-step guides to filing complaints with KPDNKK, and examples of successful escalations for similar services.
If Trade Coffee continues to charge you after cancellation or refuses to process your cancellation request, contact KPDNKK directly at kpdnkk.gov.my or call their consumer hotline. Yafee also maintains a resource library of consumer protection templates and letter templates you can use when communicating with Trade Coffee, your bank, or the regulator. These templates are written in English (Malaysia) and are free to download and customize.
The cancellation of Trade Coffee requires clear documentation, prompt action, and knowledge of your legal rights. By following the steps in this guide and escalating through KPDNKK if necessary, you protect your money and hold the company accountable to Malaysian consumer law. Yafee has helped thousands of consumers cancel recurring subscriptions and recover unauthorized charges by providing clear legal guidance and practical checklists. Your cancellation is your right, and your refund is recoverable if Trade Coffee violates that right. Take action today, document everything, and escalate with confidence.