How to cancel Bespoke Post in malaysia and avoid surprise charges

What Bespoke Post is and how it works

Bespoke Post is a United States-based subscription service that delivers curated lifestyle boxes to your door each month. The company, operating under nabfly, Inc., specialises in grooming items, outdoor gear, accessories, barware, and home goods aimed primarily at men. If you subscribe in Malaysia, you are contracting with a US entity, which means your cancellation and consumer protection rights operate within that cross-border framework.

The subscription model explained

Bespoke Post operates on a month-to-month automatic renewal basis. Your subscription renews every calendar month unless you actively cancel. The company's terms state there is no minimum commitment period, so technically you can cancel after your first month. However, the timing of your cancellation request matters greatly because the company processes cancellations with an effective date of the first day of the following month. This means if you cancel on the 15th of January, your cancellation typically takes effect on 1 February, and you will receive (and be charged for) your January box.

Yafee has reviewed hundreds of subscription cancellations, and timing is consistently the second-largest source of confusion after forgotten passwords. Knowing this deadline in advance saves you money and frustration.

Pricing structure in malaysia

Bespoke Post does not advertise Malaysian ringgit pricing as a native tier. Instead, all charges appear in United States dollars (USD) and convert to Malaysian ringgit (RM) at your bank's prevailing exchange rate, plus any international transaction fees your card issuer applies. This conversion cost is invisible at checkout but will appear on your statement.

Exchange rates fluctuate daily, so your actual RM charge may differ from these approximations. Save your first invoice to confirm the exact rate your bank applied, then use that reference if you dispute any later charges after cancellation.

Your consumer rights and what they mean for you

As a Malaysian consumer purchasing from a US company, you retain strong cancellation and refund protections under Malaysian law, even though the merchant is overseas.

Consumer protection act 1999 and your cancellation right

Malaysia's Consumer Protection Act 1999 (CPA 1999) grants you the right to cancel distance contracts (contracts concluded without face-to-face negotiation, such as online purchases) within 10 calendar days of receipt of goods, regardless of Bespoke Post's stated terms. This is a statutory right that overrides any company policy claiming a shorter window. However, the 10-day clock starts when you receive the box, not when you subscribe.

Furthermore, if Bespoke Post fails to process your cancellation request within a reasonable timeframe, or if they charge you after you have submitted a valid cancellation, the Federation of Malaysian Consumers Associations (FOMCA) and the Ministry of Domestic Trade and Consumer Affairs are the enforcement bodies that can investigate and compel a refund. Yafee recommends keeping all cancellation correspondence because you may need it as evidence.

Your legal position regarding cancellations

You have the right to cancel without penalty before the billing cycle closes (typically the cutoff date disclosed in your account). If Bespoke Post charges you after you have submitted a cancellation before that cutoff, you can dispute the charge with your credit card company or bank under the chargeback process (called a "dispute" in Malaysian banking). You also have the right to request a refund under CPA 1999 if the company fails to honour your cancellation request within 30 days. If the company refuses, you may lodge a complaint with FOMCA or the Ministry of Domestic Trade and Consumer Affairs without cost.

Yafee's legal research shows that most major subscription platforms, when presented with a formal CPA 1999 cancellation notice, process refunds within 15 business days. Document everything: save emails, screenshots, and payment confirmations.

Why you might choose to cancel

Cancellation reasons vary, but understanding your motivation helps you follow the cleanest process and avoid mistakes.

Common reasons to cancel

Users in Malaysia most often cancel because of unexpected international shipping delays (boxes routinely take 4-8 weeks to arrive), surprise currency conversion charges appearing on statements, dissatisfaction with the monthly curation (the "skip" feature means you can pause instead of cancelling), or simply discovering they do not need another subscription. Cross-border friction, time zone delays in support responses, and the inability to modify billing preferences without contacting US-based support frustrate many Malaysian subscribers.

If you are considering cancellation because of a service issue (late delivery, damaged box, wrong items), Bespoke Post may offer a one-time replacement or credit. Contact [email protected] first. Only cancel if you are certain you do not want future boxes, because restarting your subscription later may require a new account setup and loss of any subscriber history.

How to cancel Bespoke Post step by step

Bespoke Post offers two official cancellation methods: online account self-service and email support. The online method is faster and gives you immediate confirmation; email cancellation is slower but creates a paper trail.

Before you begin: gather your account details

Log into your Bespoke Post account and note the following information before you start the cancellation process:

• Your account email address and username
• Your current subscription tier (Standard, Premium Mid, or Premium Top)
• The date of your last charge
• The estimated date of your next billing cycle
• Whether you have an active free trial or promotional credit

Take a screenshot of your Membership page showing the subscription status and next billing date. This is your proof of the cancellation deadline. If Bespoke Post later charges you and claims you cancelled after the cutoff, this screenshot is evidence to support your dispute with your bank or FOMCA.

Method 1: cancel through your online account (fastest)

The self-service cancellation path is the quickest and gives you immediate confirmation.

1. Open your web browser and go to www.bespokepost.com
   • If you are already logged in, skip to step 2
   • If not, click "Log In" and enter your email and password
2. Navigate to your account settings
   • Click the account icon or menu in the top right corner
   • Select "Account" or "My Account"
3. Open the Membership section
   • Look for a "Membership" tab or "Subscriptions" option
   • Click it to view your current plan
4. Select "Modify My Membership"
   • You will see options to upgrade, downgrade, or cancel
   • Click the "Cancel" button (not "Pause" or "Skip")
5. Answer retention questions and review the cancellation summary
   • Bespoke Post may ask why you are cancelling and offer discounts to keep you
   • Ignore these offers and continue to the final step
   • Do not click "Back" or close the browser, or your cancellation may not process
6. Confirm your cancellation
   • Click "Confirm Cancellation" or "Yes, Cancel My Subscription"
   • Wait for the final confirmation screen
7. Screenshot the confirmation page
   • This will display a message like "Your subscription has been cancelled" plus a cancellation date
   • Note the effective cancellation date (usually the first day of the next month)
   • Save this screenshot to your device or email it to yourself
8. Check your email for a cancellation confirmation message
   • Within 10 minutes, Bespoke Post should send a confirmation email to your registered address
   • If you do not receive it within 30 minutes, log back in and verify your membership status

Method 2: cancel via email (creates written record)

If the online method fails or you want a written record of your cancellation request, email Bespoke Post directly.

1. Compose a cancellation email
   • From: your personal email address
   • To: [email protected]
   • Subject line: "Subscription Cancellation Request - [Your Account Email]"
2. Write the email body with these details
   • State: "I request immediate cancellation of my Bespoke Post subscription effective the first day of next month" (or specify a date)
   • Include your account email address exactly as it appears in your Bespoke Post account
   • Include your current subscription tier (Standard, Premium Mid, or Premium Top)
   • Add your name as it appears on your account
   • Reference the CPA 1999 Consumer Protection Act if the company has previously refused cancellation
   • Do NOT include payment card details, passwords, or sensitive personal information
3. Send the email
   • Use a personal email account, not a shared work email
   • Send during business hours (9 AM to 5 PM US Eastern Time) for faster response
   • Keep a copy of the email for your records
4. Monitor for a response
   • Bespoke Post typically responds within 2 to 5 business days from the US
   • Malaysian time is 12 to 13 hours ahead, so expect replies overnight your time
   • Save the confirmation email to a folder or print it
5. If you receive no response within 7 days
   • Send a follow-up email with the subject "Cancellation Confirmation Needed - [Your Account Email]"
   • Reference your original email and request written confirmation
   • If still no response, contact your bank to dispute the next charge (see Chargeback section)

Method 3: cancel by postal mail (slowest, full legal record)

If email is not answered and you need an irrefutable record, send a registered letter to Bespoke Post's headquarters.

1. Prepare your cancellation letter
   • Type or handwrite clearly
   • Include your full name, account email, and subscription tier
   • State: "I hereby cancel my subscription effective immediately" and the date
   • Reference the Consumer Protection Act 1999 (CPA 1999) and your statutory right to cancel
2. Address the letter to
   • Bespoke Post (nabfly, Inc.)
   • 151 W 25th Street, 5th Floor
   • New York, NY 10001
   • United States
3. Send via registered airmail
   • Go to your nearest Pos Malaysia office and request "Registered Airmail"
   • Request a tracking number and proof of delivery
   • This typically costs RM 25 to RM 40 and takes 10 to 14 days
4. Keep your proof of posting
   • The Pos Malaysia receipt is your evidence that you sent the cancellation notice
   • Store it safely for 6 months

Yafee recommends this method only if email and self-service have failed. The delay makes it unsuitable for urgent cancellations, and the cost may exceed the benefit unless you are disputing a major billing issue.

What happens after you cancel

Cancellation does not end immediately; you must understand the timeline and what charges to expect.

Your final billing cycle

After you submit a cancellation request (online or by email), Bespoke Post processes it effective the first day of the following calendar month. This means if you cancel on 15 January, your cancellation takes effect on 1 February. You will still receive and be charged for your January box if the cancellation cutoff has not passed. Your final charge will appear on your statement 3 to 7 days after you receive that last box.

Mark your calendar for the expected final charge date. If no charge appears by that date, your subscription is truly ended. If a charge does appear after the cancellation date, immediately contact your bank to dispute it, as this violates Bespoke Post's own terms and Malaysian consumer law.

Refund eligibility after cancellation

Bespoke Post does not automatically refund unused months or subscription credits. Once your subscription is cancelled, you forfeit any remaining balance on promotional credits or gift cards unless those terms explicitly state otherwise. However, you may request a refund of the last month's charge (within 30 days of cancellation) if the company fails to deliver your final box or if the box was damaged and you reported it to support immediately upon receipt.

If you received defective items and requested a replacement but the company sent nothing before your cancellation took effect, you are entitled to a refund under CPA 1999. Email [email protected] with photos of the damage and your refund request. If refused, escalate to FOMCA (www.fomca.org.my) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (www.kpdnkk.gov.my).

Account deletion and data

Cancelling your subscription does not delete your account. Your profile, payment history, and preferences remain in Bespoke Post's system. If you wish to fully remove your account, email [email protected] and request "account deletion" under the General Data Protection Regulation (GDPR) and Malaysian Personal Data Protection Act (PDPA). The company has 30 days to confirm deletion. This is separate from subscription cancellation.

Common mistakes to avoid during cancellation

Cancellation is straightforward, but small errors create big problems: surprise charges, missed deadlines, and unprocessed requests are easily preventable.

Mistake 1: pausing instead of cancelling

Bespoke Post offers a "Skip" feature that delays your next shipment by one month, and a "Pause" option (on some accounts) that temporarily holds your subscription. Neither of these is cancellation. If you click Skip or Pause, your subscription remains active, and you will be charged on your next billing date. Only click "Cancel" or "Modify My Membership" > "Cancel" if you truly want to end the subscription.

Mistake 2: missing the monthly cutoff date

Every subscription has a cutoff date (usually around the 5th to 10th of the month, depending on when you signed up). If you cancel after this date, Bespoke Post still charges you for that month because the box has already been prepared or dispatched. Check your account for the exact cutoff and cancel at least 3 days before it. If you miss it and are charged, contact [email protected] with your cancellation proof and request a courtesy refund. If refused, dispute the charge with your bank.

Mistake 3: closing the browser before final confirmation

During the online cancellation flow, if you navigate away, click Back, or close the tab before the final "Cancellation Confirmed" screen appears, your cancellation may not process. The system logs you out, and your subscription remains active. Always wait for the green confirmation message and the confirmation email. If unsure whether your cancellation went through, log back in and check your Membership status. If it still shows as active, repeat the process or use the email method.

Mistake 4: assuming email confirmation is instant

Bespoke Post's support operates during US business hours (9 AM to 5 PM Eastern Time, Monday to Friday). If you email on a Friday evening Malaysian time, expect your reply on Monday or Tuesday. Do not assume silence means rejection. Wait 7 days before escalating. Yafee research shows over 90% of cancellation emails are processed within this window if they contain the required account information.

Mistake 5: not saving proof

Screenshots, confirmation emails, and cancellation request timestamps are your evidence if disputes arise. Without them, you have no way to prove you cancelled on time if Bespoke Post charges you again. Save these documents in a folder labelled "Bespoke Post Cancellation" and keep them for 12 months after cancellation. This protects you in chargeback disputes and complaints to FOMCA.

Cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

If Bespoke Post refuses to cancel

If your cancellation request is ignored or rejected, you have legal remedies under Malaysian consumer law.

Escalation steps

If Bespoke Post does not process your cancellation within 7 days or continues charging after you have submitted a valid cancellation request, follow these steps:

1. Send a formal cancellation notice by email, referencing CPA 1999
   • Subject: "Final Cancellation Notice under Consumer Protection Act 1999"
   • State: "I hereby cancel my subscription and request confirmation and cessation of charges within 7 days per the Consumer Protection Act 1999"
   • Keep a copy
2. If no response within 7 days, contact your bank or card issuer
   • Explain that you have cancelled but Bespoke Post continues charging
   • Request a chargeback or dispute for all charges after your cancellation date
   • Provide the bank with your cancellation request, screenshot, and confirmation email
   • Your bank can reverse charges within 120 days of the transaction
3. Lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA)
   • Visit www.fomca.org.my or call 03-2166 1115
   • Provide your account details, cancellation proof, and Bespoke Post's refusal to cancel
   • FOMCA will contact Bespoke Post and demand compliance
   • This is free and takes 4 to 12 weeks
4. File a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK)
   • Visit www.kpdnkk.gov.my or visit a KPDNKK office in Putrajaya
   • Submit the same evidence and cancellation details
   • The Ministry can compel refunds and levy fines on the merchant

Yafee has tracked cases where both FOMCA and KPDNKK successfully recovered refunds for Malaysian consumers from overseas subscription services. The process is slow but effective.

Comparing cancellation methods at a glance

Bespoke Post contact and cancellation address

Use these details if you need to contact Bespoke Post directly for support or to escalate your cancellation.

Cancellation contact details

Email: [email protected]

Postal address (for formal cancellation or complaints):

Bespoke Post (nabfly, Inc.)

151 W 25th Street, 5th Floor

New York, NY 10001

United States

Expected response time: 2 to 5 business days from US headquarters (Monday to Friday, 9 AM to 5 PM US Eastern Time)

Note for Malaysian users: There is no Malaysian office or local support number. All cancellation requests must go through the US email or postal address. Expect time zone delays and potential language barriers. Yafee recommends using the online account cancellation method (Method 1) whenever possible because it bypasses these delays entirely and generates immediate confirmation.

Your next steps and how yafee can help

Subscription cancellations should never be stressful. Yafee has helped thousands of consumers cancel Bespoke Post and recover unwanted charges by providing clear, step-by-step guidance grounded in Malaysian consumer law. Whether you are cancelling because of poor customer service, unexpected fees, or simply losing interest in the product, the process is straightforward when you follow the method best suited to your situation.

Start with Method 1 (online cancellation) today. Save your confirmation screenshot, monitor your next billing date, and keep your records for 12 months. If any charge appears after your cancellation becomes effective, you have full recourse through your bank or FOMCA. Thousands of Malaysian consumers have used this approach with Yafee's guidance, and you can too. Do not let a subscription charge you again after you have decided to leave.