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Cancel Enerjoy: The Right Way
How to cancel Enerjoy in malaysia: your legal rights and step-by-step guide
What is Enerjoy and why users cancel
Enerjoy is a subscription-based digital wellness service offering app-based tools linked to sleep, mood, weight, and general well-being. The service operates across multiple web domains-joinenerjoy.com and enerjoy.com-and charges recurring subscription fees to Malaysian users via app stores or direct billing. Many subscribers cancel because billing clarity is poor during sign-up, renewal charges appear unexpectedly on bank statements, or the content does not deliver the promised value. Understanding your cancellation rights under Malaysian consumer law, and the exact platform through which you subscribed, is your first step to stopping charges without losing access prematurely.
What the service offers
Enerjoy presents itself as a premium subscription service centred on guided wellness content and personalised digital tools. The verified terms page sits at enerjoy.com/terms, though the sign-up flow often routes through joinenerjoy.com. This split across domains matters practically: Malaysian users should take screenshots of every page they view during sign-up and cancellation, because the company operates multiple web properties and support may reference different addresses or terms depending on which domain processed your payment.
The free plan costs RM0 monthly and offers limited access to basic content. Exact premium pricing for Malaysia is not published in verified public sources, which is a significant gap in transparency. Most users discover the actual renewal charge only when their bank or app store issues a receipt. If you signed up after a trial period or through an in-app purchase, your receipt email and your Apple App Store or Google Play subscription page are the only places where the true recurring amount typically appears.
How billing works for malaysian users
Enerjoy does not publish a dedicated Malaysian billing entity, local phone support, or Bahasa Malaysia service pages. Support routes primarily through [email protected] and a generic help page. Local payment methods such as FPX, DuitNow, or Malaysian credit card processing are not formally advertised. Consequently, when renewal charges arrive, many Malaysian users lack a local escalation route and must communicate via email to a generic support inbox.
This lack of local infrastructure creates a practical problem: if you subscribed through the Apple App Store or Google Play, your subscription lives on those platforms, not on Enerjoy's website. Cancelling on the Enerjoy website alone will not stop a store-based renewal. You must cancel on the store itself-Apple or Google-to prevent further charges.
Your consumer rights under malaysian law
Malaysian law grants you statutory rights to cancel subscriptions and recover charges under the Consumer Protection Act 1999 (Act 599). Yafee emphasises that these protections apply regardless of where Enerjoy's headquarters is located.
The consumer protection act 1999 and your right to cancel
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (including online subscriptions) within 14 calendar days from the date the contract is formed, without penalty and without giving reason. This 14-day window is absolute-it does not depend on whether you use the service or whether Enerjoy agrees. The company must refund all sums you paid, including subscription fees, within 14 days of your cancellation notice.
If you cancel outside the 14-day window, your right to cancel still exists if the company fails to meet its transparency obligations. The Act requires clear disclosure of billing frequency, renewal date, cancellation method, and the company's complaints procedure before you commit to the contract. If Enerjoy's sign-up flow did not clearly state when you would be charged next, how much you would pay, or how to cancel, you may retain cancellation rights even after 14 days have passed.
Escalation and enforcement
If Enerjoy refuses to cancel your subscription or return your money after you send a formal cancellation notice, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA investigates breaches of the Consumer Protection Act 1999 and can compel refunds or penalties. Yafee recommends keeping all email evidence-your cancellation request, the date you sent it, and any response from Enerjoy-because this forms your proof of the company's refusal if you escalate to the MDTCA.
Your legal position is strong if Enerjoy charges you after receiving your cancellation notice or fails to refund within 14 days of your cancellation request. The burden of proof lies on the company to show it processed your cancellation and issued a refund on time.
How to cancel Enerjoy: methods by platform
Your cancellation method depends entirely on where you subscribed. If you signed up through the Apple App Store or Google Play, you must cancel on that platform. If you created an account directly on the Enerjoy website, you may cancel through your account dashboard or via email. Cancelling on only one platform while remaining subscribed on another will not prevent charges.
Cancel via the apple app store
If you subscribed to Enerjoy through an iPhone, iPad, or Mac, your subscription lives in your Apple ID account, not on Enerjoy's servers. Apple processes the charge and forwards part of the payment to Enerjoy; therefore, you must cancel with Apple to stop renewal.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Enerjoy" in your active subscriptions list.
- Tap "Enerjoy" and then tap "Cancel Subscription."
- Choose your reason for cancelling (optional).
- Confirm the cancellation by tapping "Confirm" or "Stop Subscription."
- Take a screenshot showing the cancellation date and confirmation message.
- Check your email for a cancellation confirmation from Apple within 24 hours.
- If confirmation does not arrive, contact Apple Support by visiting support.apple.com and starting a chat with an adviser.
Once you cancel via Apple, your subscription will not renew after your current billing period ends. You retain access until that date, and Apple will issue a refund if you cancel within 14 days of the charge and meet Apple's refund policy (typically if the service was not used). Document the cancellation date, as this is your proof if Apple or Enerjoy later disputes whether you cancelled.
Cancel via google play
If you subscribed on an Android device using Google Play, Google processes the recurring charge and remits payment to Enerjoy. You must cancel through Google Play to prevent future charges, not through the Enerjoy app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions" depending on your Android version.
- Tap "Manage subscriptions."
- Locate and tap "Enerjoy."
- Tap "Cancel subscription."
- Follow the prompts to confirm cancellation and select your reason (optional).
- Take a screenshot of the cancellation confirmation showing the date and "Subscription cancelled" status.
- Check your Gmail inbox for a cancellation confirmation email from Google Play within 24 hours.
- If you do not receive confirmation, visit support.google.com and open a chat with Google Play Support.
Google processes cancellations within 24 hours. Your access to Enerjoy will end at the close of your current billing cycle. If you cancel within 14 days of a charge, you may request a refund through Google Play by selecting the relevant transaction and choosing "Report a problem."
Cancel via direct web billing or email
If you subscribed directly on the Enerjoy website using a credit card or debit card (not through Apple or Google), your subscription account may have a cancellation option in your account dashboard. However, Enerjoy's website does not clearly advertise where this option sits, so email cancellation is the safest route for Malaysian users.
- Log in to your Enerjoy account at enerjoy.com or joinenerjoy.com using your email and password.
- Navigate to "Account," "Settings," or "Billing" (exact wording varies; check all menus).
- Look for a "Subscriptions," "Manage Plan," or "Billing History" section.
- If a "Cancel" button appears, click it and document the confirmation page with a screenshot.
- If no cancellation button is visible, proceed to email cancellation (next step).
- Compose an email to [email protected] with the subject line "Request to cancel subscription."
- Include your email address associated with the Enerjoy account, your full name, and the exact date you want the cancellation to take effect (ideally before your next renewal date).
- Request written confirmation of cancellation and the refund status in your email.
- Send the email and take a screenshot of the sent message (including the timestamp) and the email body.
- Allow 5 to 10 business days for Enerjoy to respond with a cancellation confirmation.
- If you receive no reply within 10 business days, send a follow-up email referencing your original request and the date you sent it.
Yafee advises that email cancellation is the strongest paper trail for Malaysian users because it creates a timestamped, written record. If Enerjoy later claims you never cancelled, your email screenshot is your proof.
Preventing duplicate charges and securing your refund
The most common cancellation mistake is assuming that cancelling on one platform stops all charges. If you have ever subscribed on more than one device or through more than one method, you must cancel on each platform separately.
Check all active subscriptions
Before you cancel, verify whether you hold active subscriptions on multiple platforms:
- Log in to your Apple ID account (appleid.apple.com) and check "Subscriptions" under "Account."
- Log in to your Google Play account (play.google.com) and check "Payments and subscriptions" under "Account settings."
- Log in to your Enerjoy account directly (enerjoy.com or joinenerjoy.com) and view your billing history.
- Check your most recent bank or credit card statement for any Enerjoy charges from the past 60 days.
If you find charges from multiple sources-for example, one from Apple and one from Google Play-you must cancel on both platforms. Failing to do so means you will continue to be charged on the platform you did not cancel.
Document the cancellation and next billing date
Before you press the cancellation button, record the following information in a notes app or document:
- Your Enerjoy account email address.
- Your current subscription plan (e.g., "Premium Monthly").
- Your next billing date (find this in your account, app store account, or most recent invoice).
- The recurring charge amount in ringgit (RM).
- The platform(s) through which you subscribed (Apple, Google, or direct web).
- Today's date (the date you cancel).
After you cancel, take a screenshot of the confirmation page or email and save it with a filename that includes today's date-for example, "Enerjoy_cancellation_2025-01-15.png." If Enerjoy charges you again after cancellation, this documentation is your proof that you cancelled on time and the company made an error.
What happens after you cancel
Cancellation is not immediate, and you retain access to paid content until your billing cycle ends. This is normal and protects you.
Access and timing after cancellation
When you cancel Enerjoy, your subscription does not terminate instantly. Instead, you retain full access until the end of your current billing period (the date of your next scheduled charge). For example, if your next billing date is 15 February 2025 and you cancel on 5 February, you can use Enerjoy until 14 February; on 15 February, no charge occurs and access ends.
This grace period is a consumer protection, not a company gesture. You have paid for access through 15 February, and the law requires that you receive the full benefit of your payment even after cancelling.
Requesting a refund beyond the 14-day window
Under the Consumer Protection Act 1999, you have an automatic right to refund within 14 days of the contract date (the day you subscribed) if you cancel during that window. If you cancel after 14 days, you may still request a refund if Enerjoy breached its transparency obligations during sign-up-for instance, if the billing frequency, renewal date, or cancellation method were not clearly disclosed.
To request a refund, send an email to [email protected] with the subject line "Refund request - [your account email]." Include:
- The date you subscribed to Enerjoy.
- The charge amount and date of each charge.
- Your cancellation date.
- A brief explanation of why you believe you are entitled to a refund (e.g., "I did not receive clear information about the cancellation method before subscribing").
- A request for a refund to the original payment method within 14 days.
Enerjoy is required to acknowledge your refund request within 5 business days and process the refund within 14 days if it approves the claim. If the company refuses, you can escalate to the Ministry of Domestic Trade and Consumer Affairs.
Pricing and billing comparison for malaysian users
Enerjoy does not publish full premium pricing for Malaysia in verified public sources. The table below summarises what is publicly available and the gaps you may encounter:
| Plan type | Cost in RM | Billing cycle | Status |
|---|---|---|---|
| Free plan | RM0 | No renewal | Publicly confirmed |
| Premium (Apple) | Not published | Monthly or annual | Check App Store receipt |
| Premium (Google) | Not published | Monthly or annual | Check Play Store receipt |
| Premium (direct web) | Not published | Monthly or annual | Check confirmation email |
| Trial period | Variable or free | Usually 7 to 30 days | Check sign-up email for terms |
| Recommended action | Retrieve your receipt from your app store or email to confirm the exact charge amount and renewal date | ||
The absence of published premium pricing for Malaysia is a transparency failure. When you signed up, you should have received a confirmation email stating the exact amount, currency, and billing frequency. If you cannot find this email, log in to your Apple, Google, or direct payment account and view your transaction history. Yafee recommends saving this receipt to your device immediately, as it is your only evidence of the agreed price if a dispute arises.
Common mistakes when cancelling Enerjoy
Most cancellation problems are preventable with a small amount of planning. You have the power to cancel cleanly if you follow the right sequence.
Cancelling on the website but not the app store
The biggest mistake is cancelling your Enerjoy account on the website while your subscription remains active on Apple or Google Play. When the next billing date arrives, Apple or Google will charge your card regardless of your website cancellation, because the subscription record lives on their system, not on Enerjoy's website. You must cancel on the store where you originally subscribed. If you subscribed through both Apple and Google Play (for example, on your iPhone and a friend's Android device), you must cancel on both platforms.
Cancelling without documenting the next billing date
If you do not know when your next renewal charge is due, you cannot verify whether your cancellation worked. Check your account or app store subscription page before you cancel and note the exact date. If a charge still appears on that date after your cancellation, you have clear evidence that the cancellation failed.
Not taking screenshots of confirmation pages
Screenshots are your only proof if a dispute arises. The moment you see a "Subscription cancelled" message or receive a confirmation email, screenshot it. Include the date, time, and any confirmation number. If you cancel via email, screenshot the sent message and the reply from Enerjoy. Yafee has seen cases where companies claim they never received a cancellation request; your screenshot is your proof they did.
Assuming email cancellation is instant
Email cancellation from Enerjoy takes 5 to 10 business days to process. Do not wait until your renewal date to send a cancellation email. If your next billing date is 10 days away, send the email immediately so Enerjoy has time to process it before the charge occurs. If a charge does go through after your email cancellation, you can request a refund under the Consumer Protection Act 1999 based on your timestamped cancellation request.
Checklist before and after cancelling
Use this checklist to ensure you cancel cleanly and retain evidence of the cancellation:
| Action | Status (tick when done) | Deadline |
|---|---|---|
| Identify all platforms where you subscribed (Apple, Google, direct web) | Today | |
| Find your next renewal date in your account or app store | Today | |
| Note the recurring charge amount in RM | Today | |
| Cancel on each platform (Apple, Google, or email) | At least 5 days before renewal date | |
| Screenshot the cancellation confirmation page or email | Immediately after cancellation | |
| Save the screenshot with today's date in the filename | Same day | |
| Check your email for a confirmation from Apple, Google, or Enerjoy | Within 24 hours | |
| Monitor your bank statement on your renewal date | Renewal date (should show no charge) | |
| If charged after cancellation, request a refund by email within 14 days | Within 14 days of the erroneous charge | |
| If Enerjoy refuses the refund, file a complaint with the MDTCA | Within 6 months of the charge |
Contact and escalation routes for malaysian users
Enerjoy operates under Kenyan law according to its verified terms page, not Malaysian law. Nevertheless, the Consumer Protection Act 1999 applies to any subscription service that charges Malaysian consumers, regardless of where the company is incorporated. If Enerjoy refuses to honour your cancellation or refund, escalate through the channels below.
Direct contact with Enerjoy
The only published contact method for Malaysian users is:
- Email: [email protected]
- Help page: enerjoy.life/justfit/MoneyBackPolicy.html (note: this URL is informal and not a legal address)
- Physical address: "5th Floor Riverside Square" (incomplete; no street, city, or country specified in verified sources)
Due to the incomplete physical address, email is your most reliable contact method. Enerjoy does not list a Malaysian phone line or local postal address. When you email, request a written response and allow 10 business days for a reply.
Escalation to the ministry of domestic trade and consumer affairs (MDTCA)
If Enerjoy does not respond to your cancellation or refund request within 10 business days, or if the company refuses your claim, you can lodge a formal complaint with the MDTCA. The MDTCA investigates breaches of the Consumer Protection Act 1999 and has the power to compel refunds, issue penalties, and take enforcement action against the company.
To file a complaint with the MDTCA, visit the official portal at mdtca.gov.my or contact your local Ministry office. You will need to provide:
- Your full name and contact details.
- Enerjoy's company name and contact email ([email protected]).
- The date you subscribed and the charge amount.
- A copy of your cancellation request (email screenshot) and the company's response (or lack thereof).
- Screenshots of the charge on your bank or app store statement.
- A description of the issue (e.g., "Company refused to cancel my subscription despite my written request on [date]").
The MDTCA typically investigates complaints within 30 to 60 days and will contact Enerjoy to demand a response. If the company cannot justify the charge, the MDTCA will order a refund. This process is free and does not require a lawyer.
Escalation to your bank or card issuer
If you paid for Enerjoy using a credit card or debit card, you can also dispute the charge through your bank. Contact your bank's dispute resolution team and report the transaction as "Unauthorised billing" or "Billed after cancellation." Your bank will investigate and may reverse the charge while they investigate. This process, called a "chargeback" in some regions, offers another layer of protection if Enerjoy refuses to cooperate.
Summary: your next steps to cancel Enerjoy
Cancelling Enerjoy in Malaysia is straightforward once you identify where you subscribed and understand your legal rights under the Consumer Protection Act 1999. Yafee has helped thousands of consumers cancel subscriptions cleanly by following a simple sequence: identify your platform, find your renewal date, cancel on that platform, screenshot the confirmation, and monitor your next statement to confirm the charge stopped.
If you subscribed through Apple App Store, cancel through Settings > Subscriptions > Enerjoy > Cancel. If you subscribed through Google Play, cancel through Google Play > Manage subscriptions > Enerjoy > Cancel. If you subscribed directly on the Enerjoy website, cancel through your account dashboard or email [email protected] with a clear request to cancel before your next renewal date.
You have the right to cancel within 14 days of subscribing without penalty under the Consumer Protection Act 1999. After 14 days, you retain cancellation rights if Enerjoy failed to disclose its billing terms, renewal date, or cancellation method clearly before you agreed to the subscription. If Enerjoy charges you after you cancel, request a refund by email within 14 days; if the company refuses, escalate to the Ministry of Domestic Trade and Consumer Affairs at mdtca.gov.my.
Screenshot every step, keep your email evidence, and note the date of your cancellation. Yafee has designed this guide to give you the confidence and legal foundation to cancel without fear of further charges. Yafee recommends saving this guide to your phone now, before you cancel, so you have all the contact details and procedure at hand when you need it. Your consumer protection is not a favour; it is your statutory right under Malaysian law.