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Cancel Enerjoy: The Right Way to Get Your Refund
How to cancel your Enerjoy subscription and get a refund in canada
What Enerjoy is and why you might want to cancel
Enerjoy operates a subscription-based fitness and nutrition platform accessible through its website and major app stores (Apple App Store and Google Play). You may subscribe directly through Enerjoy's website or purchase through iOS and Android platforms. The critical factor is this: your cancellation method and refund eligibility depend entirely on where you purchased the subscription. That's why understanding your options before you cancel matters. At Yafee, we've guided thousands of Canadian consumers through exactly this scenario, and we know the procedural traps.
Where your subscription lives determines how you cancel
If you bought your Enerjoy subscription on the web, through Apple, or via Google Play, you face three separate cancellation paths. Deleting the app does not cancel anything; your billing continues silently until you take action. This is the first mistake consumers make, and we see it constantly. At Yafee, we help you navigate the right cancellation method for your situation so you don't overpay by accident.
Why canadians cancel Enerjoy
Consumers cancel for many reasons: they've reached their fitness goals, the app doesn't fit their lifestyle, unexpected charges appeared, or they found a better alternative. Whatever your reason, you have rights under Canadian consumer protection law, and we'll walk you through them.
Your consumer rights in canada
Canadian law protects you when you buy digital subscriptions, and Enerjoy must respect those protections regardless of what their terms say.
What the competition act and provincial law mean for you
Canada's Competition Act prohibits false or misleading representations about subscriptions, cancellation policies, or charges. If Enerjoy charged you without clear disclosure of renewal terms, or if you were misled about pricing or cancellation difficulty, that's actionable under federal law. Most Canadian provinces also provide a cooling-off period (typically 14 days) for distance and digital contracts, though that right is sometimes limited once you access the digital content. Quebec's Consumer Protection Act is particularly strong: it gives you up to 30 days to cancel certain digital contracts. In Ontario, the Consumer Protection Act similarly protects you against unauthorized charges and requires clear disclosure before billing begins.
Your legal position: If Enerjoy charged you without explicit written consent or fails to honour a cancellation request within 7 business days, you can file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada. You retain the right to request a chargeback through your financial institution if the company does not refund you within the promised timeframe.
Refund windows and what they protect
Enerjoy itself offers a 30-day full refund window for web purchases made directly through their website. However, purchases through Apple App Store or Google Play fall under those platforms' refund policies, which are usually 48 hours to 15 days depending on circumstances. Enerjoy does not control those refunds. If you believe Enerjoy or the app stores violated your rights, you can escalate to your provincial consumer protection authority or the Canadian Competition Bureau.
How to cancel your Enerjoy subscription by platform
Your cancellation steps depend on where you purchased; follow the exact method for your platform to avoid billing surprises.
Cancel an Enerjoy web subscription
Web purchases require direct contact with Enerjoy support. There is no online self-service cancellation portal on their website. This is why you must act proactively.
- Gather your account details: your account email address, order or receipt number, subscription ID (if you have it), and the subscription start date. Keep these in front of you.
- Send an email to [email protected] (Singapore office) or [email protected] (global contact). Use the subject line: "Cancellation Request."
- In the email body, clearly state:
- Your full account email address
- Your subscription ID or purchase date
- A clear, one-sentence cancellation request: "I request immediate cancellation of my Enerjoy subscription, effective today."
- Your preferred refund method (original payment card)
- Request a confirmation email from Enerjoy acknowledging your cancellation within 48 hours. Do not assume silence means cancellation; follow up if you don't hear back.
- Check your bank or payment provider's transaction history within 5 to 7 business days to confirm the refund has been processed. Web refunds typically appear within this window.
- Keep your cancellation email and Enerjoy's confirmation email for your records. You'll need them if you must escalate.
Cancel an Enerjoy subscription purchased through apple app store
Apple manages billing for subscriptions purchased on iOS devices. You must cancel through your Apple Account, not through Enerjoy directly.
- Open the Settings app on your iPhone, iPad, or iPod Touch.
- Tap your Apple ID name at the top of the screen.
- Select "Subscriptions" from the menu.
- Find "Enerjoy" in your active subscriptions list and tap it.
- Select "Cancel Subscription" and confirm the cancellation. Apple will display the final billing date.
- Save a screenshot of the cancellation confirmation for your records.
- If Enerjoy continues to charge you after cancellation, contact Apple Support immediately through the Apple ID settings menu. Apple has a 48-hour refund window for subscription purchases on most circumstances.
Cancel an Enerjoy subscription purchased through google play
Google Play manages billing for subscriptions purchased on Android devices. You must cancel through your Google Play Account, not through Enerjoy directly.
- Open Google Play Store on your Android device or visit play.google.com in a web browser.
- Tap or click the menu icon (three horizontal lines) and select "Subscriptions."
- Find "Enerjoy" in your active subscriptions and tap or click it.
- Select "Cancel Subscription" and follow Google's confirmation steps.
- Google will display your final billing date. Confirm the cancellation and save a screenshot.
- If Enerjoy continues to charge you after cancellation, contact Google Play Support through your account settings. Google typically refunds within 15 days if you cancel within 15 days of purchase; after that window, refunds are discretionary.
Understanding enerjoy's pricing and refund policy
Enerjoy's subscription structure varies by plan tier and billing frequency. Below is a snapshot of typical Enerjoy subscription tiers available to Canadian consumers:
| Plan | Monthly Cost (CAD) | Annual Cost (CAD) | Refund Window | Best For |
|---|---|---|---|---|
| Basic | $9.99 | $79.99 | 30 days (web only) | Casual users |
| Standard | $14.99 | $119.99 | 30 days (web only) | Regular fitness users |
| Premium | $19.99 | $159.99 | 30 days (web only) | Advanced users |
| Family | $29.99 | $239.99 | 30 days (web only) | Multiple household members |
The 30-day refund window applies to web purchases only. Apple App Store and Google Play impose their own refund windows (48 hours to 15 days, depending on circumstance). If you exceed the refund window, you forfeit the right to a refund under Enerjoy's stated policy, though you may still have consumer protection rights under Canadian law if you can demonstrate unauthorized billing or misrepresentation.
What happens after you cancel
Cancellation doesn't always happen instantly. Understanding the timeline protects you from unexpected charges.
Your billing ends on the renewal date
When you cancel a subscription, your access typically continues until the end of your current billing cycle. If you cancel mid-cycle, you do not receive a prorated refund unless you fall within the refund window (30 days for web purchases, 48 hours to 15 days for app store purchases). Your final billing date will be clearly displayed in your cancellation confirmation from Enerjoy, Apple, or Google.
Monitor your account for unauthorized charges
After cancellation, check your bank or credit card statement 5 to 7 business days later. If Enerjoy or the app platform charges you again after your cancellation confirmation, contact your financial institution immediately and request a chargeback. Provide your cancellation confirmation email as evidence. You also have the right to file a complaint with your provincial consumer protection authority if the company refuses to honour your cancellation.
Request confirmation if you're uncertain
If you don't receive a cancellation confirmation email within 48 hours of sending your request, send a follow-up email to the same address. State clearly: "I sent a cancellation request on [date] and have not received confirmation. Please confirm cancellation of my account within 24 hours." Document this follow-up for your records. At Yafee, we recommend all cancellation requests be made by email so you have a dated, written record.
Common mistakes to avoid when cancelling
You're in control here; these traps are avoidable if you know what to watch for.
Deleting the app instead of cancelling
Removing the Enerjoy app from your phone does not cancel your subscription. Your billing continues in the background until you cancel through the proper channel (Enerjoy's support email for web purchases, or the Apple/Google settings for app store purchases). Many consumers discover this mistake when they see a charge weeks later.
Assuming silence means cancellation
If Enerjoy doesn't send you a confirmation email within 48 hours, follow up. Don't assume your request was received or processed. Silence is not confirmation. Write a second email, document the date, and request explicit written confirmation.
Missing the refund window
Web refunds expire after 30 days. Apple App Store and Google Play refunds expire within 48 hours to 15 days. Once you miss the window, the company is not obligated to refund you under their stated policy, though you may still have rights under consumer protection law. Cancel immediately if you want a refund.
Not keeping proof of cancellation
Save every email you send to Enerjoy and every confirmation you receive. Screenshot your Apple or Google cancellation confirmation. If a dispute arises, your documentation is your only defense. At Yafee, we've seen consumers lose refund disputes because they couldn't prove when they cancelled.
Escalation: what to do if Enerjoy refuses to cancel or refund
Canadian consumer protection law gives you recourse if Enerjoy ignores your request or refuses an entitled refund.
Contact your provincial consumer protection authority
If Enerjoy does not respond within 7 business days or refuses to cancel or refund without justification, file a complaint with your province's consumer protection regulator:
- Ontario: Consumer Protection Ontario (CPO)
- British Columbia: Consumer Protection BC
- Alberta: Fair Trading Act Division, Service Alberta
- Quebec: Office of the Protecteur du Consommateur
- Other provinces: Check your provincial government's consumer affairs office
File your complaint online or by mail. Provide your cancellation request email, confirmation (or proof of no response), and your bank statement showing the charge. The regulator will investigate and, if warranted, compel Enerjoy to refund you.
File a complaint with the competition bureau of canada
If you believe Enerjoy engaged in deceptive marketing (e.g., claiming cancellation is "free" or "easy" when it isn't), file a complaint with the Competition Bureau at www.competitionbureau.gc.ca. The Bureau investigates breaches of the Competition Act and can pursue enforcement action.
Request a chargeback from your bank
If Enerjoy charges you after you've cancelled and doesn't refund within 30 days, contact your bank and request a chargeback. Provide your cancellation confirmation email and your bank statement showing the unauthorized charge. Your bank will investigate and, if the evidence supports you, reverse the charge.
Cancellation checklist for Enerjoy
Use this checklist to ensure you've covered all steps before and after cancellation:
| Task | Deadline | Completed |
|---|---|---|
| Identify where you purchased the subscription (web, Apple, or Google) | Before cancelling | [ ] |
| Gather your account email, subscription ID, and purchase date | Before cancelling | [ ] |
| Send cancellation request to the correct email or platform | Immediately | [ ] |
| Request written confirmation of cancellation | In your cancellation email | [ ] |
| Save cancellation request email and confirmation | Upon receipt | [ ] |
| Check bank statement for refund | 5 to 7 business days | [ ] |
| Monitor for unauthorized charges after cancellation date | 30 days post-cancellation | [ ] |
| File complaint if refund is denied (provincial authority or Competition Bureau) | Within 30 days of refusal | [ ] |
How yafee helps you cancel subscriptions in canada
Cancelling subscriptions shouldn't require legal expertise. At Yafee, we've simplified the process for thousands of Canadian consumers across dozens of platforms. Whether you're cancelling Enerjoy or any other subscription service, Yafee provides clear, legally grounded guidance tailored to your province and situation.
Yafee's approach is straightforward: we identify your rights under Canadian consumer law, match your purchase method to the correct cancellation channel, and provide step-by-step instructions you can follow immediately. If you face resistance, Yafee equips you with the legal framework to escalate confidently.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid repeat charges. Visit Yafee today to explore cancellation guides for other services or to access tools that track your active subscriptions and cancellation deadlines.
Contact information for Enerjoy cancellation
For web-based Enerjoy subscriptions, contact:
- Email: [email protected] (Singapore office, typically responds within 24 to 48 hours)
- Email: [email protected] (global contact, alternative if Singapore office is unresponsive)
- Subject line: Cancellation Request
- Response time: 48 hours (allow up to 7 business days for full processing)
For Apple App Store subscriptions, cancel through your Apple ID settings in the Settings app.
For Google Play subscriptions, cancel through your Google Play Store settings or account page.
Yafee's mission is to make subscription cancellation transparent and frictionless. We ground every piece of guidance in Canadian consumer law so you know your rights before you act. Yafee has helped thousands of consumers cancel successfully and recover refunds they thought were lost. Start your cancellation journey with confidence at Yafee.
Important warning
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