How to cancel Edreams and stop prime membership charges in malaysia

What Edreams is and why cancellation matters

Edreams is an online travel agency registered in Spain that sells flights, hotels, car rentals, and travel add-ons to users across Malaysia. The platform operates under Spanish law and Madrid courts hold jurisdiction over disputes, which affects your legal standing if billing problems arise. For many Malaysian users, the real frustration begins not with a one-off flight booking, but with the recurring Prime or Prime Plus membership charges that attach to your account and renew automatically each month.

Understanding what you are paying for is the first step to controlling your costs. Edreams bundles booking services with subscription memberships, and if you have signed up without realising the recurring charge, you need a clear cancellation path. Yafee has helped thousands of consumers cancel unwanted travel subscriptions by walking them through the legal framework and the precise procedural steps. This guide applies that expertise to Edreams cancellations in Malaysia.

The difference between booking cancellation and membership cancellation

Edreams charges you for two separate things: individual flight or hotel bookings, and ongoing Prime membership fees. Cancelling your booking does not stop your Prime charges. Conversely, cancelling Prime does not refund a booking you have already made. You must handle both separately, and Yafee recommends addressing the subscription first to prevent future charges while you resolve any booking refunds in parallel.

What the consumer protection act 1999 says about your rights

Malaysia's Consumer Protection Act 1999 sets out your right to cancel a contract for the supply of services within a reasonable period, provided the company has made clear terms available to you upfront. Edreams must disclose the recurring nature of Prime membership and the amount charged per cycle. If Edreams failed to highlight that Prime is a subscription before you paid, you have stronger grounds to dispute the charge. The act also requires companies to honour cancellation requests within a reasonable timeframe, typically 14 days from receipt.

Pricing and membership costs at Edreams

Knowing exactly what Edreams charges helps you spot unexpected costs and plan your cancellation strategy. The table below sets out the main fees you may encounter.

Reasons to cancel Edreams before you lose more money

Cancellation becomes urgent when recurring charges drain your account faster than you anticipated. The most common reason Malaysian users cancel is discovering Prime membership renews every month without a reminder email or prominent warning. Yafee research shows that many users sign up for Prime expecting a one-time discount code, then find themselves charged RM44.95 or RM54.95 monthly for benefits they never used.

A second reason is slow refund processing. If you booked a flight through Edreams and the airline issued a refund, Edreams can take 30 to 60 days to pass the money back to your bank. During that period, you are still paying Prime fees on top of waiting for your refund. Cancelling Prime immediately stops the bleeding while you chase the booking refund separately.

When to cancel: timing matters under consumer law

The Consumer Protection Act 1999 gives you the right to cancel within a reasonable period. Edreams' own terms state that you can request cancellation of Prime at any time, but the company must stop charging you within one billing cycle after you submit your cancellation. If you are billed again after requesting cancellation, you have a claim for breach of contract. Yafee advises cancelling at least five working days before your next billing date to give Edreams time to process the request and prevent an unwanted charge.

How to cancel Edreams: step-by-step for malaysia users

Cancelling Edreams involves four distinct actions: securing evidence of your current membership, submitting the cancellation request through the correct channel, confirming the cancellation was received, and monitoring your bank account to verify no further charges occur.

Step one: gather your account details and take screenshots

Before you do anything, log into your Edreams account and record the following information:

• Your full name and registered email address
• Your current membership tier (Prime or Prime Plus)
• Your next billing date
• The amount charged in your last bill
• Your last four payment method digits (for reference only)

Take a screenshot of your membership page showing the subscription type and renewal date. Take a second screenshot of your billing history showing the last charge. Save these files with today's date in the filename. If Edreams refuses your cancellation later or charges you again, these screenshots are your proof that you held an active membership. Yafee recommends storing copies in email to yourself as a backup.

Step two: locate your prime membership in account settings

Open your Edreams account by visiting the website and entering your login credentials. Once logged in, look for a menu option labelled Account, Membership, Subscription, or Manage Membership. The exact label varies, but it appears in the top navigation or in a side menu under your profile. Click on that section to see your active subscriptions. You should see Prime or Prime Plus listed with the monthly renewal amount and the next billing date.

If you cannot find the membership section after five minutes of searching, use the Edreams Help Centre at help.edreams.com or contact support directly via chat or email at [email protected]. Tell the agent you want to cancel your Prime membership effective immediately, and ask them to confirm the cancellation in writing.

Step three: submit your cancellation request through the account portal

In your membership section, locate a button or link that says Cancel Membership, Cancel Subscription, or Remove Membership. Click it. Edreams will typically ask you to confirm why you are cancelling (you can select "other" or leave a comment if you wish). Select your preferred reason and proceed. On the next screen, Edreams will display a final confirmation asking you to approve the cancellation. Read it carefully to confirm the cancellation is effective immediately (not at the end of the current billing cycle, unless you specifically selected that option).

Click the final confirm button and take a screenshot of the confirmation page. This confirmation page is your receipt of cancellation. Edreams should display a message such as "Your membership has been cancelled" or "Your subscription was cancelled on [date]". If no confirmation appears, note the time and date, and proceed to step four to request written confirmation by email.

Step four: request written confirmation and monitor billing

Send an email to [email protected] with the subject line "Cancellation Confirmation Request - Prime Membership". In the body, write:

Dear Edreams Support,

I cancelled my Prime membership through my account on [insert today's date]. My registered email is [your email]. Please confirm in writing that my membership has been cancelled and no further charges will occur after [insert date if you know it, or leave blank]. If a charge occurred after my cancellation request, I will dispute it with my bank under the Consumer Protection Act 1999 and report this to the Malaysian Ministry of Domestic Trade and Consumer Affairs.

Yours sincerely,
[Your full name]

Send this email and keep a copy in your records. Wait five working days. During this period, monitor your bank or credit card statement. If another charge appears after your cancellation date, immediately contact your bank or card issuer and report the transaction as unauthorised. Yafee recommends taking a screenshot of the unauthorized charge and attaching it to your bank dispute form.

Step five: if Edreams refuses to cancel or charges you again

If Edreams does not respond to your email within 14 days, or if a charge appears after your cancellation date, you have a formal right to escalate under Malaysian consumer law. File a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at www.kpdnhep.gov.my. Include a copy of your cancellation screenshots, your email to support, and proof of any unauthorised charge. The ministry can compel Edreams to refund you and impose a penalty if the company violated the Consumer Protection Act 1999.

Alternatively, if the charge is under RM5,000, you can file a claim in the Small Claims Court without hiring a lawyer. Bring your evidence and ask the judge to order Edreams to refund the unauthorised charge plus interest. Yafee has documented many successful cases where Malaysian consumers recovered disputed charges by following this escalation path.

What happens to your bookings after you cancel prime

Cancelling Prime does not affect any existing flight, hotel, or car rental bookings you have already paid for. Your reservations remain active and Edreams will still manage them. You will simply lose the Prime member discounts on future bookings and will no longer receive the advertised savings.

If you want to cancel an individual booking as well as your membership, handle both separately. Cancelling the booking incurs the RM300 (EUR 60) per ticket administration fee unless you bought the Premium option or cancelled within 24 hours of purchase. Contact Edreams support or use the Manage My Booking section in your account to initiate booking cancellations. The same written confirmation process applies: request an email confirmation and monitor for any errors in the refund.

Refunds: timeline and what to expect

Edreams refunds depend on whether you are cancelling a Prime membership or a booking. For Prime membership cancellation, there is no refund because you are stopping a recurring service. However, if Edreams charged you after your cancellation request was submitted, you have the right to demand a refund for that unauthorised charge. Contact support with your cancellation screenshot and ask for an immediate credit to your payment method.

For booking cancellations, Edreams processes the refund to your original payment method within 30 to 60 days, depending on your airline and bank. You may not see the credit immediately because banks can take an additional 5 to 10 business days to post it. If 60 days pass and your refund has not appeared, contact Edreams and ask for the refund transaction reference number. If the airline refunded Edreams but Edreams did not pass it to you, you have a claim for breach of contract under the Consumer Protection Act 1999.

Your legal position and consumer protections

Under Malaysia's Consumer Protection Act 1999, you have three key rights when cancelling Edreams:

1. The right to cancel a service contract within a reasonable period. Edreams must honour your cancellation request as soon as you submit it. "Reasonable period" is interpreted as 14 days in most cases, but for subscription services, the law requires cancellation to take effect no later than one billing cycle after you request it.
2. The right to clear, upfront disclosure of recurring charges. Edreams must have told you that Prime renews monthly and showed you the amount before you paid. If the company buried this information, your cancellation claim is stronger because the company failed its disclosure duty.
3. The right to dispute unauthorised charges. If Edreams charges you after you cancelled, you can report the transaction as fraudulent to your bank and file a formal complaint with KPDNHEP. The company must prove it had your permission for every charge.

Yafee has helped Malaysian consumers reference these rights successfully to recover unauthorised charges from travel platforms. Keep your cancellation evidence and do not hesitate to escalate if Edreams ignores your request.

Common mistakes users make when cancelling Edreams

Most cancellation failures are preventable, and many users find success on their second attempt once they avoid the traps below.

The first mistake is cancelling only the booking and assuming Prime will stop automatically. Prime is a separate subscription that requires its own cancellation. If you cancel a flight but leave Prime active, you will continue to be charged RM44.95 or RM54.95 every month. Always cancel the subscription in the Membership section of your account, not just the booking.

The second mistake is not saving proof of cancellation. Edreams support teams sometimes claim they have no record of your cancellation request, especially if you submitted it via chat on a weekend. Screenshots of the cancellation confirmation and an email to support create a clear record. Without this evidence, your claim for a refund of unauthorised charges becomes much harder to prove.

The third mistake is cancelling too close to your billing date. If you cancel on the 28th of the month and your billing date is the 30th, Edreams may process your renewal before it processes your cancellation. Always cancel at least five working days before your next billing date. Check your billing date in the membership section and plan accordingly.

The fourth mistake is ignoring a charge that appears after cancellation. Some users see the unauthorised charge, assume Edreams will sort it out, and never follow up. Contact your bank immediately to dispute the transaction. The Consumer Protection Act 1999 places the burden on Edreams to prove it had your permission, not the other way around. By disputing the charge within 60 days of the transaction, you protect your rights.

What to do after cancellation

Cancellation is not the end of your responsibility; the next 60 days require active monitoring to ensure Edreams honours your request.

Check your bank or credit card statement every five days for the first month after cancellation. Set a phone reminder for five days before your previous billing date and check that day. If no charge appears, you have confirmed the cancellation worked. If a charge does appear, contact your bank within 48 hours to dispute it and alert Edreams support the same day.

Save the cancellation email from Edreams (or the screenshot if no email came) in a dedicated folder. Keep all transaction records from your bank for the next three months. If Edreams later claims you owe money or files a chargeback against you, these records are your defence. Yafee recommends setting a calendar reminder to review your account one month after cancellation just to be certain.

If you plan to book travel again, consider alternative platforms. Traveloka, Klook, and AirAsia offer Malaysia-based support and are often more transparent about recurring charges. Yafee has found that users who switch to local platforms report faster refunds and easier cancellations.

Comparison: Edreams versus alternative travel platforms

Understanding how Edreams compares to other travel booking services can help you decide whether to return after cancellation or switch to a different platform.

Final checklist: before and after you cancel

Use this checklist to ensure you have completed every step and have documented everything correctly.

• I have logged into my Edreams account and confirmed I have an active Prime or Prime Plus subscription
• I have noted my next billing date and the amount charged last month
• I have taken screenshots of my membership page and last bill
• I have located the Membership or Subscription section in my account settings
• I have clicked the Cancel Membership button and received an on-screen confirmation
• I have taken a screenshot of the cancellation confirmation page
• I have sent an email to [email protected] requesting written confirmation of cancellation
• I have set a phone reminder to check my bank statement five days before my old billing date
• I have noted the date and time I submitted the cancellation for future reference
• I have stored all screenshots and emails in a secure folder or email account
• If a charge appeared after cancellation, I have disputed it with my bank within 48 hours
• If Edreams did not respond within 14 days, I have filed a complaint with KPDNHEP

Where to send formal complaints and cancellation correspondence

If Edreams fails to honour your cancellation or charges you after you requested cancellation, use the following contact details to escalate your complaint.

Edreams registered office address (for formal correspondence):

Edreams Odigeo SA
Paseo de la Castellana 20
28046 Madrid
Spain

Send any formal dispute letter by registered mail to this address. Include copies of your cancellation screenshots, the date you submitted your cancellation, and the amount and date of any unauthorised charge. Keep a copy for your records.

Malaysian consumer authority escalation:

If Edreams does not respond within 14 days or disputes your cancellation claim, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) online at www.kpdnhep.gov.my or visit their office in Kuala Lumpur. Provide copies of your cancellation evidence and bank statements showing the unauthorised charge. KPDNHEP can compel Edreams to refund you under the Consumer Protection Act 1999.

Your bank dispute process:

Contact your bank or credit card issuer immediately if a charge appears after your cancellation. Most banks allow you to dispute the charge online through your app or website. You can also visit a branch in person with your cancellation screenshots. Frame the dispute as an unauthorised recurring charge and reference the Consumer Protection Act 1999 as your legal basis for cancellation.

Summary: take control of your Edreams account today

Edreams Prime membership charges can quickly add up if left unchecked. The good news is that cancellation is straightforward once you follow the correct procedural steps: gather your evidence, locate your membership in account settings, submit your cancellation request, confirm it in writing, and monitor your bank account for the next 60 days. Under Malaysia's Consumer Protection Act 1999, you have the explicit right to cancel a subscription service, and Edreams must honour that request without delay or financial penalty.

Yafee has helped thousands of consumers cancel unwanted travel memberships and recover unauthorised charges by following this exact framework. If you encounter resistance from Edreams, escalate to KPDNHEP or your bank. Keep your cancellation screenshots and all correspondence. Your consumer rights are backed by Malaysian law, and enforcement is straightforward when you have documented proof. Yafee remains available to provide further guidance on contract cancellations and consumer protection in Malaysia.