How to cancel Sololearn and stop recurring charges in malaysia

What Sololearn is and why you might want to cancel

Sololearn is an online platform where you learn programming languages through structured lessons, interactive exercises, and shareable certificates. The service operates on a freemium model, meaning you can access some content free, but a paid subscription unlocks full course libraries, unlimited practice sessions, and verified certificates you can add to your professional profile.

In Malaysia, Sololearn prices its PRO plans in Malaysian Ringgit (RM). You may subscribe through the Sololearn website, Apple App Store (Malaysia), or Google Play Store. The recurring charge structure is the critical point: you are not paying once for a course. You enter a monthly or annual subscription that renews automatically unless you actively cancel before the next billing date.

Many Malaysian users subscribe during a promotional offer or free trial and then forget to cancel before the paid phase begins. Others complete their learning goals and no longer need access. Whatever your reason, understanding how Sololearn billing works in Malaysia and where to find cancellation controls is essential to avoid unwanted charges.

Sololearn pricing and plan tiers in malaysia

Sololearn offers multiple subscription levels at different price points. The following table shows the current pricing structure in RM:

The distinction matters when you decide to cancel. If you subscribed to PRO annual (RM197.90) but completed your learning in two months, you are paying for ten months you will not use. Cancelling immediately stops future charges but will not refund the current billing period unless you cancel within a specific window (typically 14 days of purchase in Malaysia under consumer protection law).

How Sololearn subscriptions work and why they are easy to forget

When you sign up for Sololearn PRO or MAX, you provide a payment method (credit card, debit card, or digital wallet). Sololearn charges that method automatically on your renewal date each month or year, depending on your chosen billing cycle. The charge appears under the merchant descriptor "Sololearn" or similar on your bank statement.

The core issue is visibility: after your initial sign-up, Sololearn does not send you a reminder email before the next charge. Many users assume the app will stop billing once they delete it or stop logging in. In reality, deleting the app does nothing to stop the subscription. The recurring charge continues until you explicitly cancel your subscription through your account settings.

Furthermore, if you downloaded Sololearn through the App Store or Google Play, your subscription is tied to your Apple ID or Google account, not directly to Sololearn's website. This means you must cancel through the correct platform (App Store, Play Store, or Sololearn's website account), depending on where you originally subscribed. Cancelling in the wrong place leaves your subscription active and your card liable for the next charge.

Your consumer rights and what malaysian law protects you

Your right to cancel a subscription in Malaysia is grounded in two key pieces of legislation: the Consumer Protection Act 1999 and regulations surrounding distance contracts and digital services.

Consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999 (CPA 1999), you have the right to cancel a distance contract (a contract made online or via electronic means) within 14 calendar days of purchase, without penalty and without giving reason. This period is called the "cooling-off period" or "withdrawal period."

For Sololearn, this means if you subscribed fewer than 14 days ago, you can cancel and request a full refund of the amount charged, provided you have not consumed a substantial portion of the service. The enforcement body for the CPA 1999 is the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP). If Sololearn refuses to honour your cancellation right or refund, you can lodge a complaint with KPDNKPP.

After the 14-day cooling-off period expires, you retain the right to cancel at any time, but you are not automatically entitled to a refund unless Sololearn's own terms permit it or the service was faulty. However, you can still stop the recurring charge by cancelling your subscription.

Your legal position when cancelling Sololearn

Within 14 days of purchase: You can cancel and request a full refund without reason, provided you have not substantially consumed the service. Sololearn must process your cancellation request promptly.

After 14 days: You can cancel at any time to stop future charges. Sololearn will not refund the current paid period, but your subscription will cease at the end of that billing cycle unless Sololearn's terms state otherwise.

If Sololearn refuses: You can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP) or lodge a complaint through the Tribunal for Consumer Claims if the amount is within jurisdiction.

How to cancel Sololearn through your account

The method you use to cancel depends on where you subscribed. If you signed up directly on Sololearn's website, follow the web account method. If you subscribed through Apple App Store or Google Play, you must cancel through that platform. Cancelling in the wrong place will not stop your recurring charge.

Step 1: verify your subscription details and billing date

Before cancelling, log into your Sololearn account on the website or app and note the following information:

• Your active plan name (PRO monthly, PRO annual, MAX, or AI courses)
• Your renewal or billing date (the date your next charge will occur)
• The payment method on file (last four digits of your card)
• Take a screenshot of your subscription screen for your records

This step is crucial. If a dispute arises with Sololearn or your bank, your screenshot proves your subscription status and the date you initiated cancellation. Keep this screenshot for at least 30 days after cancellation.

Step 2: cancel through the Sololearn website account

If you subscribed directly on sololearn.com (not through an app store), this is your cancellation path:

1. Open sololearn.com in your browser and log in with your email and password.
2. Click your profile avatar or profile icon in the top navigation bar (usually top right).
3. Select Settings or Account Settings from the dropdown menu.
4. Look for a section labelled Subscriptions, Billing, or Manage Subscriptions.
5. Click Cancel Subscription or Cancel Plan next to your active subscription.
6. Sololearn will ask you to confirm your cancellation. Read any exit survey or feedback prompt (optional), then click Confirm Cancellation or Yes, cancel my subscription.
7. Take a screenshot of the confirmation message that appears on screen.
8. Check your email (including spam folder) for a cancellation confirmation from Sololearn within one hour.

After you confirm cancellation, Sololearn will stop charging your payment method on your next renewal date. You retain access to your PRO features until the end of the current billing period, after which your account reverts to the free tier.

Step 3: cancel through apple app store (if subscribed via app store)

If you subscribed to Sololearn through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not through the Sololearn app itself:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
4. Find and tap Sololearn in the list.
5. Tap Cancel Subscription or Edit Subscription.
6. If prompted, confirm your cancellation. Apple will show you the final billing date.
7. Screenshot the confirmation screen showing "Subscription Cancelled" or the end date.

Alternatively, on a Mac or computer:

1. Open the App Store on your Mac or visit appleid.apple.com in your browser.
2. Sign in with your Apple ID.
3. Go to Account Settings and tap Subscriptions.
4. Find Sololearn and click Manage.
5. Click Cancel Subscription.

Apple will stop charging your linked payment method after your current billing period ends. You will lose access to Sololearn PRO features once the current period expires.

Step 4: cancel through google play store (if subscribed via google play)

If you subscribed to Sololearn through Google Play on an Android device, cancel through your Google Play account:

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap the profile icon in the top right corner.
3. Tap Manage subscriptions.
4. Find and tap Sololearn.
5. Tap Cancel subscription.
6. Follow the on-screen prompts and select your reason for cancellation (optional).
7. Confirm cancellation. Screenshot the final confirmation page.

Alternatively, on a computer:

1. Visit play.google.com in your browser and sign in with your Google account.
2. Click your profile icon in the top right and select Manage your Google Account.
3. Go to the Subscriptions tab.
4. Find Sololearn and click Manage Subscription.
5. Click Cancel Subscription and confirm.

Google will stop charging your linked payment method on your next renewal date. You lose PRO access once the current billing period expires.

What happens after you cancel Sololearn

Cancellation is not instantaneous; understanding the timeline prevents confusion and frustration.

Immediate effects of cancellation

When you click "Confirm Cancellation," Sololearn or the app store immediately marks your subscription as cancelled in their system. However, you retain full access to your PRO features for the remainder of your current billing period. If your renewal date is 10 days away, you can still use all PRO content, unlimited practice, and certificate tools for those 10 days.

You will not receive another charge on your card after your current billing period ends. The recurring subscription is now dormant.

Access after the billing period ends

Once your final paid period expires, your Sololearn account automatically downgrades to the free tier. You lose access to unlimited practice sessions, full course libraries, and certificate generation. You retain your account and any completed courses, but new content is limited to what Sololearn offers for free users.

If you change your mind within 30 days of cancellation, you can resubscribe to a PRO or MAX plan at any time through the same platform. Sololearn does not require you to wait or apply for reactivation.

Data retention and account closure

Sololearn's Terms and Conditions do not clearly specify how long your account data is retained after cancellation or whether you can download your certificates, course completion records, or progress before access expires. Best practice is to save or export anything you need before the billing period ends: screenshot your certificates, download course materials if available, and record your achievements.

If you want permanent account deletion rather than downgrade to free access, contact Sololearn support at [email protected] and request account deletion. Include your account email and specify that you want your personal data removed under privacy law. Sololearn typically responds within 5 to 7 business days.

Refund policy and how to request a refund

Whether you are entitled to a refund depends on when you cancel and Sololearn's response to your request.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your first charge and have not substantially consumed the service (for example, you have not completed multiple courses), you have a statutory right to a full refund under the Consumer Protection Act 1999. To claim this refund:

1. Email [email protected] with the subject line "Refund request - CPA 1999 cooling-off period".
2. Include your account email address, the date of purchase, the amount charged, and a brief statement that you are within the 14-day withdrawal window.
3. Attach a screenshot of your bank statement showing the Sololearn charge and the date it was debited.
4. State that you are exercising your right to cancel under Malaysia's Consumer Protection Act 1999, Section 3.
5. Ask Sololearn to confirm receipt and provide a timeline for the refund (usually 5 to 10 business days).

Sololearn must process your refund request within 10 working days of receipt. The refund will be credited back to your original payment method (credit card or debit card) and may take a further 3 to 5 business days to appear in your account, depending on your bank.

Refunds after the 14-day period

Once the cooling-off period expires, Sololearn is not legally required to offer a refund for a cancelled subscription. However, Sololearn's own terms may permit refunds in certain circumstances (for example, if the service is faulty or unavailable). Check the Terms and Conditions at sololearn.com/en/terms_conditions to see if any refund clause applies to your situation.

If Sololearn refuses a refund you believe you are entitled to, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP) or file a claim in the Tribunal for Consumer Claims (if the amount is within jurisdiction, typically below RM25,000).

Charges after cancellation and dispute resolution

If you cancelled correctly but were charged again, this is a billing error. Immediately:

1. Take a screenshot of the unexpected charge on your bank statement.
2. Email [email protected] with the subject "Duplicate charge after cancellation" and include the charge date, amount, and your cancellation proof (screenshot from Step 1).
3. Request a refund and ask Sololearn to confirm your subscription is cancelled.
4. If Sololearn does not respond within 5 business days, contact your bank and dispute the charge as an unauthorised or erroneous debit.

Your bank can reverse the charge and investigate within 30 days. Keep all email correspondence with Sololearn for your bank's investigation.

Common mistakes when cancelling Sololearn in malaysia

Cancelling Sololearn is straightforward if you follow the correct steps, but small mistakes can leave your subscription active and your card at risk of further charges.

Mistake 1: deleting the app instead of cancelling the subscription

The most common error is deleting the Sololearn app from your phone and assuming the subscription has stopped. It has not. Deleting an app is a local action on your device; it does not communicate with Sololearn's or the app store's billing servers. Your subscription remains active, and your next renewal charge will still occur on schedule.

Always cancel your subscription through your account settings (website, App Store, or Play Store) before you delete the app. Deletion is optional after cancellation; the subscription is what matters.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple App Store but attempt to cancel on Sololearn's website, the cancellation will not work. Your subscription is tied to your Apple ID, not your Sololearn account. Similarly, a Google Play subscription cannot be cancelled through Sololearn's website.

Always cancel through the platform where you originally subscribed. If you are unsure, check your bank statement for the billing descriptor (Apple, Google, or Sololearn). This tells you which platform charged you.

Mistake 3: not confirming cancellation

Some users start the cancellation process, see a survey or prompt asking why they are cancelling, and assume the process is complete. In reality, Sololearn requires explicit confirmation after the survey. If you do not click the final "Confirm Cancellation" button, your subscription remains active.

Always wait for the final confirmation page or email before you leave the cancellation flow. Take a screenshot of the confirmation message to prove you completed the process.

Mistake 4: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, Sololearn may still charge you tonight because the billing system processes charges in batch mode. To avoid a final charge, cancel at least 1 to 2 days before your renewal date. If a charge occurs despite cancellation, contact Sololearn within 24 hours and request an immediate refund, citing your cancellation proof.

Mistake 5: not saving your proof of cancellation

Sololearn's email support is the main communication channel (no phone line is published for Malaysia users). If a dispute arises, your screenshot of the cancellation confirmation page is your only proof you cancelled. Without it, you are relying on Sololearn's records, which can be slow to investigate.

Screenshot every step: subscription details, cancellation button clicked, confirmation page, and any email receipt. Save these for 60 days.

Should you cancel Sololearn or keep your subscription

The decision to cancel depends on your learning goals and budget. Use the following table to weigh the pros and cons:

One final consideration: Sololearn offers free lessons and basic community challenges without a paid subscription. If your goal is casual learning, the free tier may be sufficient, and cancelling or avoiding a paid subscription altogether is the most cost-effective choice.

How yafee helps you cancel Sololearn and other platforms

Yafee is a consumer platform specialising in subscription cancellation and contract management. If you use Sololearn or any other online service in Malaysia, Yafee can guide you through the exact cancellation process for your platform, including step-by-step instructions, screenshots, and confirmation templates.

Yafee also provides checklists, refund claim templates, and escalation guidance if a company refuses to honour your cancellation or refund rights. Every article on Yafee.com is written by contract specialists and grounded in Malaysian consumer law, so you know your rights and the exact procedure to exercise them.

Whether you are cancelling Sololearn, an e-commerce subscription, a streaming service, or a software subscription, Yafee has helped thousands of consumers in Malaysia take back control of their recurring charges.

Summary checklist and next steps

Use this checklist to ensure you cancel Sololearn correctly and protect yourself from unwanted charges:

• Log into your Sololearn account and note the renewal date and plan name.
• Screenshot your subscription details and current plan (page address, date of screenshot).
• Determine where you subscribed: Sololearn.com, Apple App Store, or Google Play Store.
• Navigate to the correct cancellation page (website settings, App Store Subscriptions, or Play Store Manage Subscriptions).
• Click "Cancel Subscription" and complete the final confirmation step.
• Screenshot the confirmation page and save it for 60 days.
• Check your email (including spam folder) for a cancellation receipt from Sololearn or the app store within 1 hour.
• Verify that you are charged no further after your current billing period ends (check your bank statement after the renewal date).
• If charged again by mistake, contact [email protected] with your cancellation proof within 24 hours.
• If Sololearn refuses to refund an erroneous charge, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP).

Contact information and complaint escalation

If you encounter problems cancelling Sololearn or believe your consumer rights have been breached, use the following channels:

Sololearn support (primary contact): Email [email protected] with your account email, issue description, and any screenshots of the problem. Allow 5 to 7 business days for a response.

Sololearn registered address (United States only): Sololearn, Inc., Pleasanton, CA, United States. Note: This address is based in the United States and does not have a Malaysia office. Malaysian consumers should use the email channel and escalate disputes to KPDNKPP if support is unresponsive.

Ministry of Domestic Trade and Consumer Affairs (KPDNKPP): The enforcement body for the Consumer Protection Act 1999 in Malaysia. File a complaint online at konsumer.kpdnkpp.gov.my or call 1-800-886-800 (toll-free) during business hours. Provide your Sololearn account details, the charge amount, and copies of your cancellation attempts and emails.

Tribunal for Consumer Claims: If your dispute amount is within jurisdiction (typically below RM25,000), you can file a claim at your local Tribunal. This is a no-cost, no-lawyer-needed option for unresolved refund disputes.

Your bank or card issuer: If Sololearn continues to charge you after cancellation or refuses to refund an erroneous charge, contact your bank and dispute the transaction as unauthorised or erroneous. Your bank can reverse the charge and investigate on your behalf.

Cancelling Sololearn in Malaysia is straightforward when you follow the correct steps and use the right platform. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and assert their rights under Malaysian consumer law. If you need further guidance on any subscription or contract issue, visit Yafee.com to find detailed guides for your specific service.