How to cancel Sololearn and reclaim your learning investment in new zealand

Why new zealand learners choose Sololearn and when to step back

Sololearn is a mobile-first coding platform that delivers short, interactive lessons across Python, JavaScript, HTML, and dozens of other programming languages. You learn at your own pace on iPhone, Android, or desktop, track progress in real time, and compete in global community challenges. The free tier covers foundational content, while paid subscriptions unlock advanced lessons, AI-enhanced learning paths, and offline access.

Many New Zealand learners start with the free version, then upgrade to Pro or Max when they need accelerated learning or premium features. The annual Pro plan with a 14-day trial is the most popular entry point. However, if your learning goals shift, your budget tightens, or you discover a better platform, cancelling quickly becomes essential. When automatic renewal charges hit your payment method, you need to know your rights under New Zealand consumer law.

Yafee has helped thousands of New Zealand users cancel coding platforms and recover unwanted charges. This guide walks you through cancelling Sololearn, understanding your legal position, and claiming refunds if you're entitled to them.

Common reasons to cancel

You might cancel Sololearn if you have completed the courses you wanted to study, found a competing platform that suits your learning style better, experienced unexpected charges during a free trial period, or realised the subscription no longer fits your budget or schedule.

What happens to your account after cancellation

Cancelling your Sololearn subscription does not delete your learning account. Your badges, course progress, and community activity remain intact. You retain free-tier access unless you explicitly request account deletion. If you decide to return later, you can reactivate a paid plan without losing your history.

Sololearn subscription plans and pricing in new zealand

Sololearn's New Zealand pricing varies depending on whether you subscribe via the App Store, Google Play, or the web platform. Region-specific rates apply, and you see the final NZD amount at checkout.

Subscription tiers and costs

The table below outlines the main plans and approximate USD equivalents. Your actual New Zealand dollar charge depends on the platform and current exchange rates.

How the 14-day trial works

The annual Pro plan with a 14-day trial is Sololearn's most popular subscription. You receive a notification two days before the trial ends, giving you a window to cancel before your payment method is charged. If you miss that window and the charge processes, you remain within your legal cancellation rights under New Zealand consumer law.

Your legal rights and protections in new zealand

New Zealand consumer law protects your right to cancel paid subscriptions and recover charges made without proper consent.

Consumer guarantees act and your cancellation rights

The Consumer Guarantees Act 1993 (CGA) establishes that all services supplied in New Zealand must be of acceptable quality, fit for purpose, and delivered with reasonable care. When Sololearn charges your account without clear consent or fails to provide the service as described, you have grounds to request a refund. Furthermore, the Fair Trading Act 1986 protects you against misleading pricing information or deceptive billing practices.

The Commerce Commission is the primary enforcement authority for breaches of consumer law in New Zealand. If Sololearn refuses your cancellation or refund request, you can lodge a complaint with the Commerce Commission, which investigates unfair contract terms and billing disputes.

Your legal position

You have the right to cancel any paid subscription at any time. If you cancelled within 14 days of the charge (or within a reasonable period for digital services), you are entitled to a full refund. If Sololearn charged you during a free trial without explicit consent, that charge is recoverable. You do not need Sololearn's approval to cancel; you only need to provide written notice via email or your account settings.

How to cancel Sololearn in new zealand

Sololearn allows you to cancel via the mobile app, web account, or email. The method depends on which platform you used to subscribe.

Cancel via the iOS app (iPhone and iPad)

1. Open the App Store on your iPhone or iPad.
2. Tap your account icon (top-right corner).
   • Select "Subscriptions".
   • Locate "Sololearn" in your active subscriptions list.
3. Tap "Sololearn" and select "Cancel Subscription".
4. Choose your cancellation reason from the dropdown menu.
5. Confirm by tapping "Confirm Cancellation". Apple displays a confirmation immediately.
6. Check your email for a cancellation receipt from Apple. Your access ends at the end of your current billing period.

Cancel via the android app (Google play)

1. Open Google Play on your Android device.
2. Tap your profile icon (top-right).
   • Select "Manage subscriptions".
   • Find "Sololearn" in your active list.
3. Tap "Sololearn" and select "Cancel subscription".
4. Select your cancellation reason.
5. Confirm cancellation. Google Play sends a confirmation email to your registered account.
6. Your Pro or Max access ends on your next billing date.

Cancel via the Sololearn web account

1. Log in to your Sololearn account at sololearn.com.
2. Navigate to Account Settings or Subscription Settings (location varies by interface version).
   • Look for "Billing", "Subscriptions", or "Manage Plan".
3. Locate your active subscription and select "Cancel" or "Manage Subscription".
4. Follow the prompts to confirm cancellation and select a reason.
5. Sololearn sends a confirmation email. Retain this for your records.

Cancel via email to Sololearn

1. Compose an email to the Sololearn support team (check sololearn.com/contact for the current support email address).
2. Include the following details:
   • Your full name and registered email address.
   • Your account username.
   • The email address associated with your payment method.
   • Your cancellation reason (optional but helpful).
   • A clear statement: "I request cancellation of my Sololearn subscription effective immediately."
3. Send the email and retain a copy for your records.
4. Sololearn support typically replies within 2-5 business days with a cancellation confirmation.

Refunds and what to expect after cancellation

Understanding your refund eligibility and the timeline for recovering charges ensures you take action quickly.

When you qualify for a refund

You qualify for a full refund if you cancelled within 14 days of a charge, if you cancelled during a free trial before the charge processed, or if Sololearn failed to deliver the service as described. If you cancelled outside the 14-day window but the charge was made without clear prior consent, you remain eligible to request a refund under the Consumer Guarantees Act.

How to claim a refund

1. Contact Sololearn in writing (email is acceptable) with your cancellation confirmation number and the date of the charge you dispute.
2. State clearly: "I request a refund for the charge dated [date] under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986."
3. Include proof of the charge (bank statement, email receipt, screenshot of your account).
4. Send this within 30 days of the charge if possible. Sololearn typically processes refunds within 7-10 business days.

Refund timeline and payment method

If you subscribed via the App Store, Apple processes refunds back to your payment method within 5-10 business days. If you subscribed via Google Play, Google refunds within a similar timeframe. If you subscribed via the web, Sololearn refunds to your original payment method within 7-14 business days. Currency conversion delays may apply if you used an international credit card.

What happens if Sololearn refuses your refund

If Sololearn denies your refund request, you can escalate to the Commerce Commission. Lodge a complaint online at www.comcom.govt.nz or contact the Commission directly. Include your cancellation confirmation, proof of charge, and correspondence with Sololearn. The Commerce Commission investigates at no cost to you.

Common mistakes to avoid when cancelling

Cancelling a subscription seems straightforward, but small errors can delay your refund or leave your account still active. Here's how to sidestep the most frequent pitfalls.

Assuming the trial ends automatically

Many users believe the 14-day trial automatically stops charging after 14 days. In reality, Sololearn converts the trial to a paid subscription unless you actively cancel beforehand. Mark your calendar to cancel 1-2 days before the trial ends to avoid surprise charges.

Cancelling only in the app, not with your payment provider

If you subscribed via the App Store or Google Play, you must cancel through those platforms, not via the Sololearn app alone. Cancelling only within Sololearn may prevent you from accessing the course, but your subscription renewal may continue through Apple or Google. Always verify cancellation in the original app store.

Forgetting to collect a confirmation number

Sololearn and the app stores issue confirmation numbers when you cancel. Screenshot or save these immediately. You need confirmation numbers to prove you cancelled if Sololearn later claims your account is still active.

Missing the 14-day refund window

If you cancelled after a charge but outside the 14-day window, you remain eligible for a refund under consumer law, but acting quickly strengthens your claim. Contact Sololearn within 30 days of the charge.

Not keeping records of the charge

Retain screenshots of your bank statement, email receipts, and account statements showing the Sololearn charge. These are essential if you need to dispute the charge with your bank or escalate to the Commerce Commission.

After cancellation: what to do next

Once your cancellation is confirmed, take these final steps to protect yourself and ensure the process is complete.

Verify your account status

Log in to your Sololearn account 2-3 days after cancelling. Confirm that your subscription shows as "Cancelled" or "Inactive" and that you no longer have access to Pro or Max features. You should retain free-tier access to your course history and badges.

Monitor your payment method

Check your bank statement or credit card for any further Sololearn charges in the 30 days following your cancellation. If an unexpected charge appears after you cancelled, document it and contact your bank or card issuer immediately. Your bank can dispute the charge under consumer protection rules.

Claim your refund if eligible

If you cancelled within 14 days of a charge or during a trial, follow the refund process outlined above. Email Sololearn directly with your cancellation confirmation and the charge date. Keep copies of all correspondence.

File a complaint if needed

If Sololearn refuses your refund or cancellation, escalate your case to the Commerce Commission. You can lodge a complaint online without cost. Include your cancellation confirmation, bank statements, and all emails with Sololearn.

Cancellation checklist and comparison with alternatives

Use this checklist to confirm you have completed every step of cancelling Sololearn and protecting your position under New Zealand law.

Your cancellation checklist

• Confirmed the platform you used to subscribe (App Store, Google Play, or web).
• Navigated to Subscriptions or Billing in that platform and selected "Cancel".
• Received and saved a cancellation confirmation number and email.
• Logged back into your Sololearn account to verify "Cancelled" status.
• Checked your payment method for any further charges 2-3 days later.
• If charged within 14 days, compiled proof of charge (bank statement, receipt).
• Emailed Sololearn or the Commerce Commission requesting a refund if eligible.
• Retained all correspondence and confirmation numbers for at least 6 months.

Alternative coding platforms to consider

If you're exploring alternatives to Sololearn, the table below compares key features and pricing for learners in New Zealand.

Contact and escalation information for new zealand users

If Sololearn does not respond to your cancellation or refund request within 10 business days, or if the company refuses your claim, escalate your complaint to the appropriate authority.

Sololearn contact details

Sololearn is headquartered in the United States. The company does not maintain a physical office address in New Zealand. Send cancellation and refund requests via email to the support address listed on sololearn.com/contact. Include your full name, account email, and a clear statement of your request.

Commerce commission escalation

Lodge a complaint with the Commerce Commission if Sololearn fails to respond or refuses your cancellation or refund:

• Online: www.comcom.govt.nz (click "Make a complaint")
• Email: [email protected]
• Post: Commerce Commission, PO Box 13026, Tauranga 3141, New Zealand
• Phone: 0800 943 600 (free call in New Zealand)

Provide the Commerce Commission with your cancellation confirmation, proof of charge, and copies of all emails with Sololearn. The Commission investigates complaints about billing disputes and unfair contract terms at no cost to you.

Your payment provider dispute option

If Sololearn charged your account and refuses a refund, you can also dispute the charge directly with your bank or credit card issuer. Your bank's dispute process typically resolves the issue within 30 days. This option is particularly effective if you cancelled a free trial before the charge was supposed to occur.

Final summary and next steps

Cancelling Sololearn in New Zealand is straightforward when you follow the correct procedure for your subscription platform. You have the legal right to cancel at any time under the Consumer Guarantees Act, and you qualify for a refund if you cancelled within 14 days of a charge or if you cancelled during a free trial before the charge processed.

Take the following actions now: cancel through your subscription platform (App Store, Google Play, or Sololearn web account), save your confirmation number and cancellation email, verify cancellation in your account settings, monitor your payment method for 30 days, and contact Sololearn if a refund is due within 14 days of the charge.

Yafee has helped thousands of New Zealand learners cancel paid subscriptions and recover unwanted charges through simple, lawful cancellation procedures. If Sololearn refuses to cancel your subscription or denies your refund, the Commerce Commission provides free investigation and enforcement. Yafee guides you through every step of cancellation and escalation, ensuring you understand your rights under New Zealand consumer law. Visit Yafee today for free templates, contact details, and step-by-step instructions tailored to your situation. Your learning investment is yours to protect.