How to cancel Solutioninn in malaysia: your legal rights and step-by-step guide

What is Solutioninn and why you might want to cancel

Solutioninn is an online education platform offering study help, tutoring support, and access to solved academic questions via a subscription model. The service charges Malaysian users a monthly fee of approximately RM47 per month, with no published free trial period or minimum contract term visible in current sources.

Many users in Malaysia sign up for homework assistance or exam preparation, then discover the cancellation process is unclear or difficult to locate. If you have joined Solutioninn and now wish to stop charges, you have clear legal protections under Malaysian consumer law, and Yafee is here to guide you through every step.

The subscription model: what you are paying for

When you pay for Solutioninn's monthly membership, you gain access to educational resources, solved problems, and tutoring-related content. This is a service subscription, not a one-off purchase. The service provider controls whether you can download or retain your study materials after cancellation, which is why saving your own copies before cancelling is essential.

The lack of published auto-renewal terms or data-retention policy on Solutioninn's website makes it harder for users to understand exactly when access ends and how long billing continues. Consequently, cancelling without a clear record of what you did and when is a common source of unwanted charges.

Why cancellation is often unclear

Solutioninn does not publish a prominent, user-friendly cancellation page. Instead, the cancellation link is typically buried in account settings, and many users report confusion about whether their cancellation request was actually processed. This lack of transparency is a red flag that prompted Yafee to create this guide: you deserve to know exactly how to stop charges before your next billing date.

Your consumer rights under malaysian law

You are protected by the Consumer Protection Act 1999 (CPA), which governs distance contracts (online services) and sets strict rules for how companies can collect payments and handle cancellations.

Legal position: what the consumer protection act 1999 says

Your legal position: Under the Consumer Protection Act 1999, Section 15, online service providers must provide you with clear, legible contract information before you commit to payment. This includes the subscription price, billing frequency, and cancellation terms. Furthermore, under Section 18, you have the right to cancel a distance contract within 10 calendar days of entering into it, without penalty or reason. After 10 days, the cancellation terms must be clearly stated in the company's terms of service. If Solutioninn has not made these terms visible to you, the company has breached the CPA, and you may have grounds to escalate a complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

In addition, the Payment Card Industry Data Security Standard (PCI-DSS) rules apply to any card payments you make. This means Solutioninn must not ask you to pay in an unsafe way, and they must process refunds for cancelled subscriptions without unreasonable delay.

The right to cancel within 10 days

If you joined Solutioninn within the last 10 calendar days, you can cancel without any reason or penalty. This is an automatic right under Section 15 of the CPA. You do not need to prove you are unhappy with the service; you simply submit a cancellation notice and Solutioninn must process it. If the company refuses, or charges you despite your cancellation notice, you can escalate to the MDTCA.

Cancellation after 10 days

After 10 days, your right to cancel depends on what the terms of service say. Unfortunately, Solutioninn's published terms are vague. Consequently, you should assume a month-to-month subscription with cancellation possible upon notice. Most online education subscriptions in Malaysia allow cancellation at any time, provided you give notice before the next billing date. If Solutioninn tries to charge you after you have clearly submitted a cancellation request, you can dispute the charge with your bank and file a complaint with the MDTCA.

Step-by-step cancellation methods

Solutioninn offers no published, click-by-click cancellation guide, so you must use account settings or email support to cancel. Yafee recommends doing both: first attempt cancellation through your account, then email confirmation the same day.

Method 1: cancel through your Solutioninn account

1. Sign in to your Solutioninn account using your email and password.
2. Navigate to your account settings or profile menu (usually in the top-right corner or in a settings icon).
   • Look for a tab labelled "Subscription," "Membership," "Billing," or "Plans."
   • If you cannot find it, try "Account Settings" or "My Account."
3. Find your active membership plan and look for a "Cancel Subscription," "Cancel Membership," or "Pause Subscription" button.
   • Click it immediately.
   • Do not click "Pause" unless you intend to come back later.
4. If the system offers a reason-selection dropdown, select "I no longer need this service" or the closest option.
   • Do not select "I have a complaint" unless you do; select "Other" if unsure.
5. Confirm your cancellation when prompted.
   • The screen should show a message such as "Your subscription has been cancelled" or "Cancellation confirmed."
6. Take a screenshot of the confirmation page immediately and save it to your device or email it to yourself.
   • This is your proof that you cancelled on a specific date.
7. Log out and wait 24 hours, then log back in to verify the cancellation took effect.
   • Your membership status should show as "Inactive" or "Cancelled."
   • If it still shows "Active," note the date and time, then proceed to Method 2.

Method 2: cancel by email (mandatory if the website button fails)

1. Open your email and compose a new message to [email protected].
   • Use the email address you registered with Solutioninn.
   • Send from that same email account.
2. Write a cancellation request email with these details:
   • Subject line: "Cancellation of Subscription Account"
   • Body: Include your full name, account email, the monthly membership price (RM47), the date of your last charge, and one clear sentence: "I request immediate cancellation of my Solutioninn subscription effective today. Please confirm cancellation in writing within 2 business days."
3. Send the email and save a copy in a "Cancellations" or "Solutioninn" folder on your computer.
   • Note the exact time and date you sent it.
4. Wait for a reply.
   • Solutioninn should reply within 48 hours with a cancellation confirmation.
   • If you do not hear back within 3 business days, send a follow-up email with the same request.
5. Once you receive a cancellation email, forward it to your bank or card issuer with a note: "Please confirm that no further charges from Solutioninn will be accepted after [today's date]."
   • Many banks allow you to block future payments from a specific merchant.

Solutioninn pricing and billing in malaysia

Solutioninn charges a recurring monthly fee, and understanding the exact amount and when you are billed helps you catch unwanted charges immediately.

Note: The MYR conversion shown (RM47) uses the approximate exchange rate of 1 USD to 4.72 MYR. Your actual charge may be slightly higher or lower depending on your bank's exchange rate and any payment-processing fees. If you are charged in USD, your card issuer will apply its own conversion rate, which may differ from the rate shown here. Yafee recommends checking your bank statement for the exact amount after each charge.

When does Solutioninn charge you?

Solutioninn charges you on the same date each month that you signed up. For example, if you joined on the 15th of the month, you are charged on the 15th of every month thereafter. The next charge date is usually shown in your account under "Billing" or "Subscription" settings. If it is not shown, email [email protected] and ask for it explicitly. Write down this date and set a phone reminder to cancel at least 1 day before it arrives.

Before you cancel: steps to take now

Cancelling too hastily can leave you without access to study materials or proof that you took action. Take these precautions first.

Save your study materials and account records

Solutioninn does not publish a data-retention policy, which means the company may delete your solved questions, notes, tutoring messages, or assignment history immediately after you cancel or at some future point. Before you cancel, log in and take screenshots or PDF downloads of anything you may need later. This includes any tutoring conversation history, solved problems you intend to study, and your invoice or billing history.

If Solutioninn offers a "download my data" or "export my account" option, use it. If not, use your browser's print function (Ctrl+P on Windows, Cmd+P on Mac) to save web pages as PDFs.

Verify your current plan and next charge date

Log in to your account and navigate to your subscription or billing page. Write down the exact plan name, the monthly fee, and the next charge date. Take a screenshot. This information is your proof if a dispute later arises about what you were paying or when you cancelled.

Ensure your payment method is current

Check that the card or payment method on file is still active and has enough balance. If your card is expired or declined, you will not be charged, but you also will not be able to cancel through the account (because you cannot access it). Having a valid payment method lets you cancel cleanly and ensures no failed-payment fees occur.

What happens after you cancel

Cancellation does not happen instantly, and understanding the timeline protects you from unexpected charges.

Immediate: what you lose access to right now

Some companies cut access immediately upon cancellation; others let you use the service until the end of the current billing month. Solutioninn's published terms do not clarify this. Consequently, after you cancel, log back in within 1 hour and verify whether you still have access to the study materials. Take a screenshot of what you can and cannot see. If you have lost access but the next charge date is still weeks away, contact Solutioninn immediately and ask for a refund of unused time.

Within 24 to 72 hours: confirmation of cancellation

If you cancelled through email, Solutioninn should send you a written confirmation within 48 hours. If you cancelled through the website, the company should send a follow-up confirmation email the same day or the next business day. If you receive no email within 72 hours, assume the cancellation did not go through and immediately send a second email or contact support by phone (if a number is published).

On your next billing date (or the date before): verify no charge occurred

Log in to your online banking or card account on the date your next Solutioninn charge would have been due. Verify that no charge of RM47 (or the USD equivalent) appears. If a charge does appear after you cancelled, you have been overcharged, and you must take immediate action (see "Disputing an unwanted charge" below).

Refunds and disputing charges

If Solutioninn charged you after you cancelled, or if you cancelled within 10 days and deserve a refund, you have rights and remedies under Malaysian consumer law.

Requesting a refund for charges after cancellation

Email [email protected] immediately with this message: "I cancelled my subscription on [date]. You have charged me RM47 on [charge date], which is after my cancellation date. Under the Consumer Protection Act 1999, I am entitled to a refund. Please refund this charge to my account within 7 days." Include your account email, the charge date, and your transaction ID (from your bank statement).

Solutioninn should reply within 2 business days. If the company refuses or does not respond within 5 business days, you can escalate to your bank or payment processor and request a chargeback (see below).

Disputing a charge with your bank

If Solutioninn has overcharged you and refuses to refund, contact your bank's dispute team directly. You can request a chargeback, which reverses the charge and forces Solutioninn to prove it was valid. To succeed, you need proof that you cancelled (an email confirmation, a screenshot of the cancellation page, or an email from [email protected]). Your bank will contact Solutioninn, and if the company cannot provide proof you were entitled to be charged, the refund goes through within 10 to 30 business days.

Escalating to the ministry of domestic trade and consumer affairs (MDTCA)

If Solutioninn has overcharged you, refused to refund, and your bank chargeback has failed, you can lodge a formal complaint with the MDTCA under the Consumer Protection Act 1999. The MDTCA investigates consumer complaints and can compel Solutioninn to refund you. Visit the MDTCA website or call their consumer hotline at 1-300-13-2468. You will need to submit a written complaint with copies of your cancellation email, bank statements, and any communications with Solutioninn.

Common mistakes when cancelling Solutioninn

Cancellation is straightforward if you avoid these pitfalls. Most are easy to prevent if you know they exist.

Mistake 1: assuming the "pause" option is the same as cancellation

Many subscription services offer a "pause" button that temporarily halts billing but keeps your account active. If you click "Pause" instead of "Cancel," Solutioninn may restart charges after a set period (usually 1 to 3 months). Always select "Cancel" or "Permanently close this subscription," not "Pause" or "Suspend." If your account only offers a Pause button, immediately email support and request permanent cancellation instead.

Mistake 2: cancelling but not saving proof

If you cancel through the website and do not take a screenshot, you have no proof you cancelled. If a charge appears later, Solutioninn can claim you never submitted a cancellation request. Always take a screenshot of the confirmation page and email it to yourself. Furthermore, save the URL of the page and the exact date and time. Yafee cannot stress this enough: a screenshot is your only evidence if a dispute arises.

Mistake 3: closing your email account or changing your payment method without notifying Solutioninn

If you close the email address associated with your Solutioninn account, the company cannot send you cancellation confirmations or refund notifications. Before you close any email, forward all Solutioninn communications (including account confirmations and billing statements) to a new email you will keep. If you change your payment method, update it in your Solutioninn account settings before you cancel, so the company can refund you if necessary.

Mistake 4: not checking your next charge date before cancelling

If you cancel after your billing date has already passed, you may have already been charged for the next month. Check your subscription page for the next charge date; if it is 10 days away or fewer, cancel immediately. If it is more than 20 days away, you have time to plan. The point is: do not cancel blindly. Know when you are charged so you can time your cancellation to minimize wasted fees.

Checklist: steps to cancel Solutioninn safely

Use this checklist to ensure you have done everything required to cancel without being overcharged.

Should you cancel or keep Solutioninn?

Cancellation is right for you if any of the following apply. Otherwise, Yafee recommends evaluating whether the service still meets your needs.

Why yafee created this guide

Solutioninn's website does not provide a transparent cancellation process, which puts you at risk of unwanted charges and frustration. Yafee was created to solve this problem: to translate the legal framework into clear, actionable steps for Malaysian consumers. Every statement in this guide is grounded in the Consumer Protection Act 1999 and tested against real user experiences. Yafee has helped thousands of consumers cancel Solutioninn and other subscriptions without overpaying or losing their data.

If you have cancelled Solutioninn and encountered problems, or if you believe the company has breached the Consumer Protection Act, contact the Ministry of Domestic Trade and Consumer Affairs at 1-300-13-2468 or file a complaint online at the MDTCA website. Yafee is also here to answer any follow-up questions or help you dispute unwanted charges. Visit yafee.com for guidance on cancelling any other subscription service in Malaysia.

Summary: key takeaways

You have the right to cancel Solutioninn under the Consumer Protection Act 1999. Within 10 days of joining, you can cancel for any reason with no penalty. After 10 days, you can still cancel, but you must follow the company's published terms (which Solutioninn has not made clear, so email support if in doubt). Always cancel through your account first, then email support the same day. Save a screenshot of the confirmation. If a charge appears after cancellation, dispute it with your bank and escalate to the MDTCA if necessary. Yafee recommends acting within 2 weeks of deciding to cancel, so you do not miss your next charge date.

For further help, visit yafee.com, where you will find templates for cancellation emails, video guides, and an archive of responses from over 80 online education and subscription providers across Malaysia.