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Cancel Haaretz: The Right Way
How to cancel Haaretz in malaysia: step-by-step guide and your consumer rights
What is Haaretz and what you pay for in malaysia
Haaretz is an Israeli news platform founded in 1918 that delivers digital access to journalism, analysis, and opinion content to readers across Malaysia and worldwide. The service operates on a subscription model with automatic renewal, meaning you remain charged monthly or annually unless you actively cancel before your next billing date.
The Haaretz subscription model explained
Haaretz publishes some articles freely, but the majority of its editorial output sits behind a paywall. When you subscribe, you gain unlimited access to premium news coverage, investigative reporting, and opinion pieces across all devices. The platform does not offer a Malaysia-specific office or local customer service desk, which means cancellation requests flow through international channels managed by Haaretz support in Israel.
The subscription renews automatically on your billing date unless you cancel in advance. Many Malaysian readers sign up expecting seamless access across multiple devices or believing they can easily downgrade, only to discover later that the terms differ from their initial impression. Understanding how the billing cycle works before you commit is therefore essential.
Current pricing in malaysia
Haaretz offers two main payment plans for Malaysian subscribers, both billed in local currency (MYR) or your original payment method. The monthly subscription costs approximately RM 65.00, while the annual plan is priced at around RM 780.00, equivalent to twelve monthly payments with no discount advantage. The service may periodically run free trials that automatically convert to paid subscriptions at trial end, a common trap for readers who forget their trial expiration date.
| Plan type | Billing cycle | Cost (MYR) | Best for |
|---|---|---|---|
| Monthly | Every 30 days | RM 65.00 | Testing the service or flexible commitment |
| Annual | Every 12 months | RM 780.00 | Long-term readers seeking no surprises |
| Free trial | Typically 7-14 days | RM 0.00 initially | First-time users (then converts to paid) |
Your consumer rights and what malaysian law says about cancellation
As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which establishes your fundamental right to cancel any subscription service without penalty, provided you act before the renewal date. Haaretz must honour your cancellation request and prevent further charges once you have submitted it through an authorised channel.
Your legal position under malaysian consumer protection law
The Consumer Protection Act 1999 grants you the right to cancel any ongoing subscription at any time, with no early-termination fees or penalties. The Act defines unfair contract terms and requires service providers to act transparently about renewal dates, billing amounts, and cancellation methods. Haaretz must provide you with a clear, accessible way to cancel and confirm your cancellation in writing within a reasonable timeframe.
If Haaretz continues to charge you after you have cancelled, or if the company fails to process your cancellation request, you may lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) and its enforcement body, the Federation of Malaysian Consumers Associations (FMCA), or escalate to the consumer tribunal. Yafee recommends documenting all cancellation communications, including screenshots of confirmation emails and account pages, to support any future dispute.
When Haaretz must refund your money
Under the Consumer Protection Act 1999, you are entitled to a refund for the unused portion of your subscription if you cancel mid-billing cycle, provided Haaretz has no contractual clause explicitly excluding refunds for early cancellation. However, many digital subscription services include no-refund clauses in their terms. Yafee advises you to review Haaretz's Terms and Conditions before cancelling to understand whether a partial refund applies to your situation.
If Haaretz refuses to refund you and you believe the refusal breaches fair trading standards under the Consumer Protection Act 1999, you have the right to escalate your complaint to the MDTCCL or seek mediation through a consumer dispute resolution service. Consequently, it is vital that you retain proof of your cancellation request and all billing statements.
How to cancel Haaretz without getting charged again
Cancellation requires you to follow specific steps depending on how you originally subscribed and where your billing originates. Acting before your renewal date is essential to avoid unexpected charges.
Check your subscription details before you cancel
Your first step is to log into your Haaretz account and locate your exact renewal date, current plan name, and billing method. Take screenshots of your account settings page, your subscription status page, and your most recent billing confirmation. Note whether you subscribed directly through Haaretz or through a third-party platform such as the Apple App Store or Google Play Store, as this determines where you must cancel.
Many Malaysian readers accidentally cancel in one place while another channel continues charging them. For example, if you subscribed through the Apple App Store, cancelling within the Haaretz website account settings will not stop App Store billing. Conversely, if you signed up directly on haaretz.co.il, you must cancel through Haaretz itself, not through your app store. Yafee has helped thousands of consumers recover from this exact mistake by insisting on matching the cancellation channel to the original subscription method.
Cancel through the Haaretz website account settings
If you subscribed directly on the Haaretz website without using an app store or third-party payment provider, follow these steps to cancel online.
- Go to haaretz.co.il and log in with your email address and password.
- Click on your account icon (typically located in the top-right corner) and select "Account Settings" or "Subscription Settings".
- Locate the section labelled "Subscription" or "Billing" and review your current plan and renewal date.
- Click "Cancel Subscription" or the equivalent option presented on your screen.
- Read any retention offers or explanatory messages that Haaretz may display to persuade you to keep your subscription.
- Confirm your cancellation by clicking the final "Cancel" or "Confirm Cancellation" button.
- Wait for an on-screen confirmation message and check your email for a cancellation confirmation from Haaretz within 24 hours.
Haaretz maintains a dedicated cancellation support page at haaretz.co.il/misc/contact-us with additional guidance. Save the confirmation page URL and email confirmation for your records.
Cancel through apple app store (iPhone or iPad)
If you subscribed to Haaretz via the Apple App Store, you must cancel through Apple's own subscription management system, not through the Haaretz app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top of the screen.
- Select "Subscriptions".
- Find "Haaretz" in your active subscriptions list.
- Tap on the Haaretz entry and select "Cancel Subscription".
- Confirm your cancellation when prompted.
- Check your email for an Apple confirmation receipt confirming the cancellation.
Your access to Haaretz will continue until the end of your current billing period, after which it will cease automatically. You will not be charged again when your next renewal date arrives.
Cancel through google play store (Android devices)
If you subscribed via Google Play Store on an Android phone or tablet, cancellation occurs through Google Play's subscription portal.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top-right corner) and select "Manage your Google Account".
- Navigate to the "Payments and subscriptions" tab.
- Tap "Subscriptions".
- Select "Haaretz" from your active subscriptions.
- Tap "Cancel subscription" and confirm when asked.
- Check your email for a Google Play confirmation receipt.
Like the Apple App Store, Google Play will allow you to retain access until your current billing cycle concludes, after which your subscription ends automatically.
Cancel by contacting Haaretz customer support directly
If the online cancellation paths do not work or you encounter technical errors, contact Haaretz support via email or telephone to request manual cancellation. This method also serves as a backup if you are uncertain about your billing method or subscription status.
- Send an email to [email protected] with the subject line "Cancel my subscription".
- In your email body, include your full name, registered email address, account ID (if available), and current subscription plan.
- Explicitly state your request to cancel effective immediately or on a specific date before your next renewal.
- Ask for a written confirmation of cancellation in the response email.
- Alternatively, call the Haaretz international support line at +972-3-512-1750 (Israel time) during business hours (typically Sunday to Thursday, 09:00 to 17:00 Israel Standard Time).
- When you call, provide the same information: your full name, email, and account details. Ask the representative to confirm the cancellation date in writing via email immediately after the call.
- Retain all email confirmations and note the date and time of any phone call, plus the name of the support representative you spoke with.
Email is preferable to phone because it creates a permanent written record. Consequently, Yafee recommends sending your cancellation email and waiting for confirmation before you consider the cancellation complete.
What happens after you cancel Haaretz
Cancellation does not mean immediate loss of access; instead, your subscription persists until the end of your current billing period, after which access terminates automatically.
Your access period after cancellation
Once you cancel, Haaretz grants you continued reading access through the end of the current billing cycle. For example, if you cancel on 15 October and your renewal date is 31 October, you retain full access until 31 October at 23:59, after which the paywall re-engages and you can no longer view premium articles. This grace period is standard across subscription media services and is not unique to Haaretz.
What to do if you are charged after cancellation
If Haaretz or your payment provider (Apple, Google, or your credit card issuer) charges you after your cancellation date, take these steps immediately.
- Log into your Haaretz account (or the payment platform) to confirm that cancellation was processed.
- Retrieve your cancellation confirmation email and take a screenshot of any on-screen confirmation.
- If the charge came through your credit card, contact your bank or card issuer and file a "chargeback" or "dispute" claim, citing your cancellation confirmation as evidence.
- If the charge came from Apple or Google, visit the respective app store support page and request a refund of the unauthorized charge.
- Email [email protected] again with your cancellation confirmation attached, explaining that an unexpected charge has appeared, and demand a refund within 14 days.
- If Haaretz does not refund you within 14 days, lodge a formal complaint with the MDTCCL and provide copies of all correspondence and proof of the unwanted charge.
Furthermore, in accordance with Malaysian consumer protection standards, you have the right to a full refund for any charges incurred after your confirmed cancellation date. Do not accept refusals without escalating to the relevant authority.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the right sequence, and a small amount of caution prevents most problems. Here are the pitfalls that catch readers regularly.
Mistake 1: cancelling in the wrong location
The single largest error is cancelling through one channel while another channel continues billing. If you subscribed via Apple App Store, cancelling in your Haaretz account settings will not stop Apple from charging you. You must cancel through Apple's subscription portal. The inverse is equally true: if you signed up directly on haaretz.co.il, you cannot cancel through an app store because no billing relationship exists there. Verify your original subscription method before taking any cancellation action.
Mistake 2: missing your renewal date
Your renewal date is the critical deadline. If you cancel on 29 October and your renewal is 31 October, you are safe. If your renewal is 28 October and you cancel on 29 October, you have missed the window and will be charged for another cycle. Many readers underestimate how quickly renewal dates arrive, particularly with annual subscriptions. Log in now, note your renewal date in your phone calendar, and set a reminder for three days before.
Mistake 3: assuming cancellation is instant
Cancellation requests require 24 to 48 hours to process. Do not assume you are cancelled five minutes after clicking the button. Wait for the confirmation email, and only then consider the job done. If no confirmation arrives within 48 hours, follow up via email or phone.
Mistake 4: not saving your confirmation
Screenshots and email confirmations are your legal shield. If a dispute arises, you will need proof that you cancelled on a specific date. Yafee advises that you store these documents in an email folder, a cloud drive, or a dedicated notes app immediately after cancellation succeeds.
Mistake 5: forgetting free trial end dates
If you started with a free trial that was supposed to last 7 or 14 days, that end date is your deadline to cancel if you do not want to be charged. Free trials automatically convert to paid subscriptions the moment the trial period closes. Set a calendar reminder on day one of your trial to cancel before the trial ends, rather than waiting until you are already charged.
Refund policy and your options if you are unhappy
Haaretz does not offer refunds for cancelled subscriptions as a standard policy, though Malaysian consumer law creates certain exceptions depending on the circumstances of your cancellation.
When Haaretz will refund you
You are entitled to a refund in these situations:
- You cancel within a statutory cooling-off period (if Haaretz was promoted as part of a distance contract and you cancel within 14 days of first signing up). In accordance with the Consumer Protection Act 1999, this cooling-off right applies to most digital subscription sales.
- Haaretz continues charging you after you have sent a valid cancellation request, meaning the post-cancellation charge must be refunded in full.
- The service fails to deliver as advertised (for example, if premium articles are inaccessible or the app crashes persistently), triggering a breach of contract claim under consumer protection law.
- You cancel due to a material change in Haaretz's service terms (price increase, removal of features, or change of access terms) that you do not agree with. Malaysian law permits cancellation without penalty in such cases, plus a refund of any prepaid fees for the unused period.
How to request a refund
Email [email protected] with the subject "Refund request" and include your account details, the date you cancelled, the amount charged, and the reason you believe a refund is due. Reference the Consumer Protection Act 1999 and request a response within 14 days. If Haaretz refuses, escalate to the MDTCCL or file a complaint through the Federation of Malaysian Consumers Associations (FMCA).
Why malaysian readers are cancelling Haaretz
Understanding the reasons readers leave helps clarify whether cancellation is the right move for you, and it also identifies common service gaps that Haaretz could address.
Top reasons for cancellation
| Reason | Frequency | Avoidable? |
|---|---|---|
| Cost; subscription too expensive for budget | Very common | Partly; switch to annual plan or pause if offered |
| Device or app technical issues (crashes, slow loading) | Common | Yes; contact support for troubleshooting first |
| Content does not match expectations | Common | Partly; trial period helps screen for fit |
| Unexpected charges or renewal confusion | Very common | Yes; set renewal reminders and verify billing method upfront |
| Lack of Malaysia-specific content or support in local language | Moderate | No; inherent to the international service model |
Cancellation checklist for malaysian subscribers
Use this list to ensure you complete every step correctly and avoid charges after cancellation.
- [ ] Log in to your Haaretz account and confirm your current plan, renewal date, and billing method.
- [ ] Take a screenshot of your account settings page showing all subscription details.
- [ ] Determine where you subscribed: directly on haaretz.co.il, via Apple App Store, or via Google Play Store.
- [ ] Cancel through the appropriate channel (website account settings, Apple App Store, or Google Play Store).
- [ ] Wait 24 to 48 hours and check your email for a cancellation confirmation.
- [ ] Save all confirmation emails and screenshots to a secure folder.
- [ ] Set a calendar reminder to verify on your renewal date that no charge has occurred.
- [ ] If an unwanted charge appears, retrieve your cancellation confirmation and contact your bank or payment provider immediately.
- [ ] If a dispute arises, escalate to the MDTCCL or FMCA with all documentation attached.
Contact details for Haaretz cancellation and support
Haaretz maintains the following contact channels for subscription cancellation and related inquiries from Malaysian subscribers. No Malaysia-specific office address has been published, so all support flows through international channels.
Email support
Email your cancellation request to [email protected]. Include your full name, registered email address, account ID (if known), and a clear statement that you wish to cancel your subscription. Request a written confirmation of cancellation in the reply. Allow 24 to 48 hours for a response.
Telephone support
Call Haaretz international support at +972-3-512-1750 during business hours (Sunday to Thursday, 09:00 to 17:00 Israel Standard Time). Malaysian time is 6 hours ahead of Israel Standard Time, so phone during Malaysian morning hours (15:00 to 23:00 Malaysia Time) to reach business hours in Israel. Ask the support representative to confirm your cancellation in writing via email immediately after the call concludes.
Cancellation via website account settings
Log into your account at haaretz.co.il, navigate to Account Settings, select Subscription, and click Cancel Subscription. Follow all on-screen prompts and save the final confirmation page and any confirmation email that Haaretz sends.
Consumer protection escalation in malaysia
If Haaretz does not honour your cancellation, continues charging after cancellation, or refuses to refund you contrary to the Consumer Protection Act 1999, lodge a complaint with:
Ministry of Domestic Trade and Cost of Living (MDTCCL)
Level 1 to 3, Bangunan Makmur, No. 1, Jalan Sultan Ismail, 50250 Kuala Lumpur
Phone: +603-2615-2600
Email: [email protected]
Website: www.mdtcc.gov.my
You may also contact the Federation of Malaysian Consumers Associations (FMCA) for consumer advocacy and dispute resolution support.
Conclusion: yafee guides you to cancellation with confidence
Cancelling Haaretz requires you to follow a clear sequence: verify your subscription details, identify the correct cancellation channel, execute the cancellation, and retain all confirmation documents. Malaysian consumer law, specifically the Consumer Protection Act 1999, guarantees your right to cancel at any time without penalty, and protects you from unauthorised charges or refusal to process your cancellation.
Yafee has helped thousands of consumers cancel subscriptions across news, media, and entertainment platforms by providing transparent legal guidance and step-by-step procedures tailored to Malaysia's consumer protection framework. Whether you are cancelling Haaretz due to cost, content mismatch, or unexpected billing, the steps outlined in this guide ensure that you maintain full control over your subscription and your money.
Save this guide, complete the cancellation checklist, and document every step. If you encounter resistance or unwanted charges, escalate to the MDTCCL with your evidence in hand. Yafee remains committed to empowering Malaysian consumers with the knowledge and confidence to take control of their digital subscriptions, and our guides are designed to put your rights first. Visit Yafee.com today for additional cancellation guides covering hundreds of global subscription services, or contact our team if you need further assistance navigating your consumer rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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