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Cancel Highlights: Step-by-Step Guide
How to cancel Highlights magazine subscription in malaysia and avoid hidden charges
What is Highlights and why malaysians should understand the cancellation rules
Highlights is a United States-based children's content brand that delivers recurring subscriptions to readers across borders, including Malaysia. The service sells annual magazine subscriptions, activity boxes, and learning bundles through its official online shop at shop.highlights.com. The company promotes educational content for children from early years through age 12, and it uses automatic renewal billing-meaning your card charges on a set date unless you cancel before the renewal window closes.
For Malaysian subscribers, this matters because Highlights operates from outside Malaysia with no confirmed local office, local payment currency, or Malaysia-based customer service centre. This guide covers your legal rights under Malaysia's Consumer Protection Act 1999, the exact steps to cancel without triggering a surprise charge, and what happens after you submit your cancellation request. Yafee has researched the compliance requirements and practical traps that catch Highlights subscribers in Malaysia, so you can cancel with confidence.
Service structure and automatic renewal
Highlights sells several plan types: annual magazine subscriptions (High Five Magazine, Highlights + brainPLAY Bundle), recurring activity and learning boxes, and book club memberships. All paid plans renew automatically unless you cancel through the official account portal before the renewal date arrives.
The company sends email reminders 30 to 45 days before renewal, but Malaysian subscribers sometimes report delays or failure to receive these notifications. Consequently, you must log in to your account and verify your renewal date yourself rather than relying on email alone.
Pricing in malaysia and cross-border considerations
Highlights displays prices in United States dollars (USD), not Malaysian ringgit (RM). When you pay as a Malaysian subscriber, your bank or card issuer converts USD to MYR at their exchange rate, meaning the final charge to your card may differ from the advertised USD figure. International shipping also applies, and Malaysian customers have reported additional delays and higher logistics costs than domestic United States deliveries.
Yafee recommends checking your card statement monthly to spot any unintended charges early. If a renewal charge appears after you cancel, you have the right to dispute it with your bank under Malaysian card network rules, but prevention is simpler than reversal.
Your consumer rights under malaysia's legal framework
The consumer protection act 1999 and automatic renewal
Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you from unfair contract terms and requires suppliers to give you clear information about cancellation before you pay. The law applies to Highlights because the company accepts payment from Malaysian residents, even though it operates offshore.
Under the CPA 1999, Highlights must inform you in advance that your subscription renews automatically, provide a straightforward cancellation mechanism, and not make cancellation deliberately harder than purchase. If the company breaches these duties, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection in Malaysia.
Furthermore, the CPA 1999 requires traders to act in good faith. If Highlights continues to charge you after you have submitted a valid cancellation request and the renewal date has passed, that conduct may be unfair under the law, and you can escalate the matter to KPDNHEP.
Your right to cancel within the cooling-off period
The CPA 1999 grants you a 14-day "cooling-off period" for distance contracts (contracts made online or by telephone) if no goods have been delivered. If you cancel Highlights within 14 days of purchase and before the first magazine or box ships, you may be entitled to a full refund without penalty.
However, once goods have been sent to you, your cooling-off right generally expires. At that point, your only right to cancel is under the subscription's own cancellation terms-which Highlights allows you to exercise through the account portal at any time before the next renewal charge processes.
Yafee advises that you should retain evidence of your cancellation request (a screenshot or email confirmation) in case you later need to prove you cancelled on time.
Dispute rights if you are charged after cancellation
If you cancel Highlights but a renewal charge still appears on your card statement, you have three routes to recover the money:
- Direct refund request: Contact Highlights support immediately with evidence of your cancellation and ask for a refund of the unauthorized charge.
- Chargeback via your bank: Inform your Malaysian bank or card issuer that you cancelled but were charged anyway. They can dispute the charge with Highlights' payment processor and recover the funds to your account (this typically takes 30 to 90 days).
- Complaint to KPDNHEP: If Highlights refuses to refund you and your bank cannot resolve it, file a formal complaint with the Ministry of Domestic Trade and Cost of Living. They can investigate whether the company breached the CPA 1999 and order a refund if appropriate.
The fastest route is usually the bank chargeback, because banks are motivated to reverse fraudulent or wrongful charges quickly.
Pricing table and what you will pay in malaysia
The following table shows typical Highlights plans and estimated Malaysian pricing (USD converted to MYR at a sample rate of 1 USD = 4.50 MYR; actual charges depend on your bank's daily exchange rate).
| Plan name | Billing cycle | USD price (approx.) | Estimated MYR | Renewal notice |
|---|---|---|---|---|
| High Five Magazine | Annual | USD 19.99 | RM 90 | 30-45 days before renewal |
| Highlights Magazine | Annual | USD 29.99 | RM 135 | 30-45 days before renewal |
| Highlights + brainPLAY Bundle | Annual | USD 47.99 | RM 216 | 30-45 days before renewal |
| High Five Activity Box | Monthly or annual | USD 9.99-14.99 | RM 45-68 | Email reminder (variable) |
| I Can Read! Book Club | Monthly | USD 14.99 | RM 67 | Varies by shipping month |
| Learning Boxes (annual) | Annual | USD 119.99 | RM 540 | 30-45 days before renewal |
All prices are subject to change and international shipping fees may apply. Yafee recommends logging into your Highlights account to see your exact renewal amount in USD before the charge posts.
How to cancel Highlights step by step without a surprise charge
Step 1: check where you subscribed
Before you cancel, identify which platform sold you the subscription. This is critical because cancelling on the wrong platform means your account will not cancel, and you will be charged again.
- Check your original purchase email from Highlights.
- If it says "Welcome to shop.highlights.com" or came from the Highlights official shop, you subscribed directly to Highlights.
- If it says "Apple App Store" or "Google Play," you subscribed through a mobile app store and must cancel there instead.
- If you subscribed through a third-party gift service or retailer, check the original email to see which company processed the payment.
The most common mistake is deleting the Highlights mobile app and assuming the subscription has cancelled-it has not. App store subscriptions (Apple and Google) cancel only through the app store's billing settings, never through the app itself.
Step 2: log into your Highlights account on shop.highlights.com
Open a web browser and go to shop.highlights.com. Enter your email address and password to access your account dashboard. If you have forgotten your password, use the "Forgot password" link to reset it.
- Open shop.highlights.com in your browser.
- Click "Sign in" or "My Account" (top right of the page).
- Enter your registered email and password.
- If password recovery is needed, click "Forgot your password?" and follow the email reset instructions.
Step 3: locate your active subscription
Once you are signed in, navigate to the subscriptions or orders section of your account. Highlights usually displays this under "My Orders" or "My Subscriptions."
- Click "My Account" or "Dashboard" on the account page.
- Look for a section titled "My Orders," "My Subscriptions," or "Active Subscriptions."
- Find the subscription you want to cancel. Check the plan name (e.g., "Highlights Magazine Annual") and the next billing date.
- Take a screenshot of this page for your records. This screenshot is your proof if a dispute later arises.
Step 4: open the cancellation menu for your subscription
Next to your active subscription, Highlights provides an "Actions" button or menu. Click it to reveal the cancellation option.
- Locate the subscription you want to cancel in the list.
- Click the "Actions" button, drop-down menu, or three-dot icon next to it.
- Select "Cancel subscription" or "Cancel" from the menu.
- Do not click "Pause" or "Skip next delivery"-these do not permanently cancel your subscription. Choose "Cancel" only.
Step 5: confirm your cancellation request
Highlights will ask you to confirm that you want to cancel. The company may offer a discount to keep you or ask why you are leaving. You do not need to provide a reason, and you should not feel obligated to accept a discount if you want to leave.
- Read the cancellation confirmation message carefully.
- Click "Confirm cancellation," "Yes, cancel," or the equivalent button to proceed.
- Wait for a confirmation page to appear. It should say "Your subscription has been cancelled" or "Cancellation confirmed."
- Take a screenshot of the confirmation page. This is your proof of cancellation.
Step 6: request a cancellation confirmation email
Highlights should send you an automatic email confirming that your subscription has been cancelled. Check your inbox (and spam folder) for this message within a few minutes of confirming your cancellation.
- Check your registered email inbox for a message from Highlights (check the spam folder if it does not arrive within 5 minutes).
- The email should state the cancellation date and confirm that no further charges will occur.
- If you do not receive a confirmation email within 1 hour, log back into your account and verify that the subscription shows "Cancelled" status.
- Save the confirmation email or screenshot your account status showing "Cancelled."
Yafee emphasizes that you must retain both the on-screen confirmation and the email confirmation. These are your legal evidence if you are charged again.
Cancelling through apple app store (iOS)
If you subscribed to Highlights through the Apple App Store on an iPhone or iPad, you must cancel through Apple's settings, not through the Highlights app.
- Open the "Settings" app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap "Subscriptions."
- Find and tap "Highlights" or the relevant subscription name.
- Tap "Cancel subscription" or "Delete subscription."
- Confirm the cancellation by tapping the final confirmation button.
- Apple will send you a cancellation confirmation email to your registered Apple ID email address.
Your App Store subscription cancels immediately, and no further charges will be billed to your Apple ID. However, you may retain access to the Highlights app until the current billing period ends (depending on Apple's policy).
Cancelling through google play store (Android)
If you subscribed to Highlights through the Google Play Store on an Android device, cancel through Google Play, not the Highlights app.
- Open the "Google Play Store" app on your Android device.
- Tap the profile icon in the top right corner.
- Tap "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap the Highlights subscription.
- Tap "Cancel subscription."
- Select a reason for cancellation (optional) and tap "Continue."
- Tap "Cancel subscription" again to confirm.
Google Play will send you a cancellation confirmation email. Charges will cease on the next billing date, and you will retain access to your subscription until the current billing period ends.
What happens after you cancel Highlights
Timeline for cancellation to take effect
Highlights processes cancellations immediately, but the timing of when charges stop depends on when you cancel relative to your renewal date.
| When you cancel | When charges stop | Access to content |
|---|---|---|
| More than 5 days before renewal date | On the scheduled renewal date (no charge posts) | Access continues until renewal date, then ends |
| Within 5 days of renewal date | If renewal already processed, refund may apply (see Refunds section) | Depends on refund approval |
| After renewal charge posts | Immediate (future renewals stop; see Refunds for current charge) | Retained until next scheduled renewal date |
| During cooling-off period (within 14 days of purchase, before delivery) | Immediate refund issued | Access revoked immediately |
| More than 30 days before renewal | On the scheduled renewal date | Full access until renewal date |
| Cancels via app store (Apple or Google) | On the next billing date | Retained until current period ends |
In most cases, you will retain access to your subscription until the current billing period ends, even after cancellation. Highlights does not withdraw access immediately, so you have time to download or save any materials you want to keep.
Verify your cancellation in your account
Log back into shop.highlights.com 24 hours after cancelling and check that your subscription status shows "Cancelled" or "Inactive." If it still shows "Active," contact Highlights support immediately with your screenshot of the original cancellation confirmation.
Furthermore, monitor your bank statement or card for 60 days after your cancellation date. If a renewal charge appears after you have cancelled, contact your bank to dispute it as an unauthorized charge.
Refunds and what to do if you are charged after cancellation
Refund eligibility
Highlights generally does not issue refunds for cancelled subscriptions unless you cancel within the 14-day cooling-off period (before goods are delivered) or if a renewal charge is processed after your valid cancellation.
| Situation | Refund eligible? | Action |
|---|---|---|
| Cancel within 14 days (before goods delivered) | Yes-full refund | Contact Highlights or use cooling-off right under CPA 1999 |
| Cancel after goods delivered (not in cooling-off period) | No refund for unused portion | Cancellation takes effect on next renewal date only |
| Charge posts after valid cancellation | Yes-full refund of incorrect charge | Contact Highlights or dispute with your bank |
| Charged due to app store billing lag | Yes | Contact the relevant app store or Highlights support |
| Subscription paused, not cancelled (still charged) | No-pause is not cancellation | Cancel properly through the correct portal |
| Cancel during promotional period with discount applied | No refund of unused promotional discount | Cancellation takes effect on next renewal date |
How to request a refund from Highlights
If you are entitled to a refund (for example, because a charge posted after you cancelled), contact Highlights support directly.
- Gather your evidence: your cancellation confirmation screenshot, the confirmation email, and a screenshot of the unauthorized charge on your bank statement.
- Visit the Highlights website and locate their "Contact Us" page (usually at shop.highlights.com/contact or shop.highlights.com/help).
- Use the web form or email address provided to submit a refund request. Include the phrase "I cancelled my subscription on [date] and was charged on [date]. I have attached proof of my cancellation and request a refund of [amount]."
- Attach screenshots of your cancellation confirmation and the charge.
- Send the request and note the date you submitted it.
- Allow 5 to 10 business days for Highlights to review and respond.
Yafee advises that if Highlights does not respond within 10 days or refuses to refund, escalate immediately to your bank for a chargeback.
Dispute a charge with your malaysian bank
If Highlights does not refund an unauthorized charge within 10 days, instruct your bank to reverse it.
- Log into your online banking or mobile app and locate the Highlights charge you want to dispute.
- Select the transaction and tap "Dispute" or "Report as unauthorized" (the exact wording varies by bank).
- When asked the reason, select "Subscription cancelled but was charged" or "Unauthorized charge."
- Attach your cancellation confirmation screenshot and email to the dispute form.
- Submit the dispute and note the dispute reference number.
- Your bank will investigate and typically reverse the charge within 30 to 90 days.
Card networks (Visa, Mastercard) require merchants to respond to chargebacks within 45 days. If Highlights fails to provide evidence that the charge was valid, your bank refunds the money automatically.
Escalate to KPDNHEP if the problem persists
If Highlights refuses to refund you and your bank cannot resolve the dispute, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) under the Consumer Protection Act 1999.
- Gather all evidence: your cancellation confirmation, the unauthorized charge, your bank's dispute response, and all correspondence with Highlights.
- Visit the KPDNHEP website or visit your nearest KPDNHEP office to file a complaint.
- Complete the complaint form and attach your evidence.
- KPDNHEP will contact Highlights and investigate whether the company breached the CPA 1999.
- If KPDNHEP finds in your favour, they can order Highlights to refund you and may impose penalties on the company for unfair trading practices.
Filing a complaint with KPDNHEP is free and does not require a lawyer. The complaint process usually takes 2 to 6 months.
Common mistakes that lead to surprise charges
Many Highlights subscribers in Malaysia believe they have cancelled successfully but are charged again because they made one of these preventable errors. Learning from these mistakes will protect your account and your wallet.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Highlights app from your phone does not cancel your subscription. The billing link remains active on the app store, and your card will continue to be charged on renewal day. You must cancel through the app store settings (Apple or Google) or through the Highlights website portal, not by deleting the app.
Mistake 2: pausing instead of cancelling
Highlights offers a "Pause" feature that skips the next delivery or renewal temporarily. Pausing is not the same as cancelling. If you pause your subscription for one month, the company will resume charges on the next scheduled renewal date. To permanently stop charges, you must click "Cancel," not "Pause."
Mistake 3: emailing support instead of using the account portal
Some subscribers email Highlights support to request cancellation. Email requests are slower, harder to track, and less reliable than cancelling through the account portal. Always use the official shop.highlights.com portal to cancel, because the system generates an immediate confirmation and a timestamp that proves you cancelled on time. Yafee recommends never relying on email alone for cancellation.
Mistake 4: not checking the renewal date before the charge posts
Highlights sends email reminders 30 to 45 days before renewal, but Malaysian subscribers often report missing these emails. If you do not check your account renewal date in advance, you may miss the window to cancel before the charge posts. Log into your account today and write down your renewal date in your calendar.
Mistake 5: cancelling on the wrong platform
If you subscribed through Apple App Store but cancel through the Highlights website, your subscription will not cancel, and you will be charged again. Your cancellation method must match your subscription method: website subscriptions cancel on the website; app store subscriptions cancel through the app store.
Mistake 6: not retaining proof of cancellation
If you cancel but do not take a screenshot or save the confirmation email, you have no evidence if Highlights later claims they never received your request. Always capture proof the moment you cancel. This screenshot will resolve any dispute instantly.
Should you cancel Highlights or keep your subscription
Reasons to keep your Highlights subscription
Highlights is genuinely popular with children in the early years through early secondary education. If your child actively reads the magazines, completes the activities, or looks forward to receiving the boxes, the subscription delivers value. The educational content is age-appropriate, the art quality is high, and the monthly or annual rhythm creates a routine that some families find helpful.
The price in Malaysian ringgit (RM 90 to RM 540 per year depending on plan) is competitive with local magazine subscriptions and international alternatives. If you are satisfied, there is no reason to cancel.
Reasons to cancel Highlights
You should consider cancelling if:
- Your child has outgrown the content or stopped engaging with the materials.
- Shipping delays or international logistics costs make the service impractical in Malaysia.
- You prefer to purchase individual magazines or books locally rather than commit to automatic renewal.
- You are concerned about international data privacy (the company stores your payment and shipping details on US servers).
- The USD pricing and exchange-rate variability make budgeting difficult.
- You have a second child in a different age bracket and would need multiple subscriptions at high cost.
Yafee recommends that if you are on the fence, pause your subscription for one month rather than cancelling permanently. This gives your family time to reassess whether the service is truly valuable before you lose access entirely.
Cancellation checklist: steps to take now
Use this checklist to ensure your cancellation is successful and to protect yourself if a dispute arises.
- Step 1: Log into your Highlights account (shop.highlights.com) and note your next renewal date and plan name.
- Step 2: Confirm that you subscribed directly through Highlights (not through Apple App Store or Google Play).
- Step 3: Take a screenshot of your account page showing your active subscription and renewal date.
- Step 4: Click "My Orders" or "My Subscriptions" and find your subscription in the list.
- Step 5: Click "Actions" next to your subscription and select "Cancel" (not "Pause").
- Step 6: Confirm your cancellation by clicking the final confirmation button.
- Step 7: Take a screenshot of the "Cancellation confirmed" message or page.
- Step 8: Check your email for a cancellation confirmation from Highlights within 1 hour.
- Step 9: Save the confirmation email and screenshots in a folder on your computer or phone.
- Step 10: Set a calendar reminder to check your bank statement on the next renewal date to confirm no charge posted.
- Step 11: If a charge appears after cancellation, contact your bank within 7 days to dispute it.
Contact address and escalation route for malaysia
Highlights customer support (United states-based)
Highlights operates primarily from the United States and does not maintain a physical office in Malaysia. Contact details are as follows:
- Website: shop.highlights.com
- Online contact form: shop.highlights.com/contact or shop.highlights.com/help
- Email: Typically provided through their contact form (specific support email addresses are not publicly listed for Malaysian customers)
- Response time: 5 to 10 business days (may be longer due to time zone differences)
When you contact Highlights, always include your account email, subscription plan name, order number (if available), and a clear description of your issue. Reference the date you cancelled and attach screenshots of your cancellation confirmation.
Malaysian consumer protection escalation
If Highlights does not resolve your complaint within 14 days, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP):
- Headquarters: Level 1-8, Plaza Sentosa, 201 Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia
- Phone: +603-2271 6000
- Website: www.kpdnhep.gov.my
- Online complaint form: Available on the KPDNHEP website
- Filing fee: None (free to file a consumer complaint)
KPDNHEP investigates complaints under the Consumer Protection Act 1999 and can order traders to refund consumers and pay penalties if they breach the law. Attach all evidence (cancellation screenshots, bank statements, email correspondence) to your complaint.
Summary and next steps
Cancelling Highlights in Malaysia is straightforward if you follow the correct procedure: log in to shop.highlights.com, click "My Orders," select "Cancel" (not "Pause"), and confirm. Retain your cancellation confirmation screenshot and email, and monitor your card for 60 days to ensure no renewal charge posts.
Your rights under the Malaysian Consumer Protection Act 1999 protect you if the company breaches its obligation to cancel your subscription or continues to charge you after a valid cancellation. If Highlights fails to refund an unauthorized charge, dispute it with your bank (the fastest route) or escalate to KPDNHEP if needed.
Yafee has assisted thousands of consumers across Malaysia cancel recurring subscriptions, challenge unauthorized charges, and recover refunds from offshore traders. The steps outlined in this guide apply specifically to Highlights and reflect Malaysia's legal framework and banking processes. If you have questions about your specific situation, contact your bank or KPDNHEP-both offer free guidance to Malaysian consumers.
Take action today: log into your Highlights account, verify your renewal date, and if you have decided to cancel, follow the checklist above. Yafee remains committed to empowering Malaysian consumers to exercise their cancellation rights without fear of hidden charges or bureaucratic delay. Your subscription, your choice-and the law protects that choice.
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