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Frequently asked questions
Cancel Haaretz: The Right Way
How to cancel Haaretz in canada and stop recurring charges
What Haaretz is and why canadian subscribers cancel
Haaretz is an Israeli daily newspaper with a dedicated English-language edition delivered via web browser, iOS app and Android app. The service provides you with digital access to news analysis, opinion and reporting on Middle Eastern affairs, Israeli politics and global events. You pay a monthly or annual subscription fee in Canadian dollars to read the full English edition.
Canadian subscribers cancel Haaretz for several practical reasons: free trial periods expire, reading habits shift toward local or international outlets, the monthly cost no longer justifies usage, or you simply want to consolidate your news sources and reduce recurring charges. Cancelling is straightforward once you identify which platform you subscribed through. At Yafee, we specialise in helping you navigate subscription cancellations with clarity and confidence, so you retain control of your digital spending.
Common reasons canadian subscribers cancel
Many Canadians cancel after their trial period ends and the first full charge appears on their credit card statement. Others find the subscription cost-approximately CA$27 to CA$29 monthly, or CA$244 to CA$250 annually-conflicts with their budget or actual reading frequency. Some consolidate multiple news subscriptions or discover free news sources that meet their needs. If you subscribed through an app store and later want to switch platforms, you may need to cancel your current subscription and start a new one elsewhere.
When you should cancel immediately
Cancel right away if you notice unauthorised charges, if you signed up for a free trial and want to avoid being billed when the trial ends, or if you no longer use the service. Do not wait until your next billing date; cancelling in advance prevents accidental renewals and gives you certainty about your account status.
Your legal position under canadian consumer law
Your cancellation rights are grounded in the Consumer Protection Act of Canada and provincial consumer protection legislation that applies in your province of residence.
What canadian law requires from Haaretz
Under the Consumer Protection Act, Haaretz must allow you to cancel your subscription without penalty once your initial contract term expires. If you enrolled in a free trial, the company must obtain clear, informed consent before charging you at the end of that trial period. Haaretz must also provide you with a simple and accessible cancellation mechanism-typically accessible within your account settings or via the platform you subscribed through (Apple App Store, Google Play, or the Haaretz website).
Furthermore, if Haaretz continues to charge you after you have cancelled, you have the right to dispute those charges through your bank or credit card company. Your financial institution can reverse unauthorised or recurring charges through the chargeback process. In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Haaretz must also delete your personal data upon cancellation, subject to legal retention obligations.
Your legal position
You have the right to cancel at any time once your subscription term has commenced. Haaretz cannot require you to provide a reason for cancellation. If you subscribed through an app store (Apple or Google), the app store's terms govern your cancellation rights-not Haaretz's. If you subscribed directly through Haaretz.com, Canadian consumer law protects you. If Haaretz refuses to cancel your subscription or continues to charge you after cancellation, you can file a complaint with your provincial consumer protection authority or escalate the matter to your credit card company for a chargeback. Yafee recommends documenting all cancellation attempts and confirmations in case you need to prove you took action.
Haaretz pricing and subscription plans
Understanding your current plan helps you decide whether cancellation makes financial sense and what you might lose access to after cancellation takes effect.
| Plan | Price (approx. CAD) | Billing period | Access |
|---|---|---|---|
| Monthly via iOS app | CA$27-29 | Monthly | Full English edition on iPhone and iPad |
| Annual via iOS app | CA$244-250 | Annual | Full English edition on iPhone and iPad |
| Monthly via Google Play | CA$27-29 | Monthly | Full English edition on Android devices |
| Annual via Google Play | CA$244-250 | Annual | Full English edition on Android devices |
| Monthly via Haaretz.com | CA$27-29 | Monthly | Full English edition on web browser |
| Annual via Haaretz.com | CA$244-250 | Annual | Full English edition on web browser |
Exchange rates between the Israeli shekel and Canadian dollar fluctuate monthly, so your exact charge may vary slightly. If you subscribed annually and want to cancel early, check whether you have paid upfront or whether Haaretz offers any pro-rata refund under their terms-though Canadian law does not require Haaretz to offer refunds for early annual cancellations once the subscription term has begun.
How to cancel Haaretz step by step
Your cancellation method depends on which platform you used to subscribe: Apple App Store, Google Play, or Haaretz's website. Each platform operates differently, so follow the steps that match your subscription source.
Cancel Haaretz on iOS (iPhone or iPad)
If you subscribed through the Apple App Store, you must cancel within Apple's settings, not in the Haaretz app itself. Apple manages the subscription and billing directly.
- Open Settings on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- If you see "iCloud" instead, tap it first, then tap Apple ID.
- Select Subscriptions.
- Find and tap Haaretz in the list.
- Tap Cancel Subscription (or Edit if you see that option first).
- Confirm your cancellation when prompted. Apple will display a final message confirming the date your access ends.
Important timing: Apple requires you to cancel at least 24 hours before your renewal date. Your access continues until the end of your current paid period; Apple does not offer refunds for cancelling mid-cycle. If you cancel during a free trial, you lose access to Haaretz immediately and forfeit the remainder of the trial period.
Documentation tip: Take a screenshot of your cancellation confirmation. Apple's system sometimes shows subscription status with a delay of up to 24 hours after cancellation, so a screenshot protects you if Haaretz charges you again by mistake.
Cancel Haaretz on android (Google play)
If you subscribed through Google Play, you cancel within the Google Play app, not in the Haaretz app. Google manages your subscription and billing.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Subscriptions.
- Tap Haaretz in your active subscriptions list.
- Tap Cancel subscription.
- Follow the prompts to confirm your cancellation. Google will show you the date your access ends.
Billing cycle note: If you cancel mid-cycle, you retain access through the end of your paid billing period. Google does not refund unused portions of monthly or annual subscriptions. Cancel at least 24 hours before your renewal date to avoid the next charge.
Cancel Haaretz via the website (Haaretz.com)
If you subscribed directly through Haaretz.com, you cancel through your Haaretz account dashboard. This method applies whether you pay by credit card or through another direct payment method.
- Visit haaretz.com and log in to your account using your email and password.
- Navigate to Account Settings or My Account (usually found in a menu under your profile icon or in the top navigation).
- Select Subscriptions or Billing.
- Locate your active Haaretz subscription and select Cancel Subscription or Manage Subscription.
- Haaretz may ask why you are cancelling. Answer or skip this question (it is optional).
- Confirm your cancellation. You will receive an email confirmation within a few minutes.
Confirmation requirement: Keep your email confirmation. Haaretz will state the exact date your access ends. Do not assume you have cancelled until you receive written confirmation from Haaretz.
Cancel via email or registered mail (if online cancellation fails)
If you cannot cancel through the methods above or if Haaretz does not respond to your online cancellation request within 5 business days, you can send a cancellation letter by registered mail with return receipt (raccomandata A/R). This method creates a legal record of your cancellation request.
- Write a brief letter stating:
- Your full name as it appears on your Haaretz account
- Your email address or account number
- The words: "I request immediate cancellation of my Haaretz subscription, effective today."
- The current date
- Your signature
- Send this letter by registered mail with return receipt (raccomandata A/R) to Haaretz's billing or customer service address (contact Haaretz customer support to confirm the exact mailing address for cancellations).
- Keep the registration receipt and the return receipt as proof of delivery.
- Send a follow-up email to Haaretz customer support referencing your registered letter and the date you sent it.
Registered mail creates a legally binding record. If Haaretz continues to charge you after you have sent a registered cancellation letter, you have documented proof of your cancellation request. You can then dispute any subsequent charges with your bank or credit card company using this evidence.
What happens after you cancel
Understanding what occurs after cancellation helps you prepare for the loss of access and avoid unwanted surprises.
When your access ends
Once you cancel, your access to Haaretz continues until the end of your current paid billing period. For example, if you paid for a monthly subscription on January 1 and you cancel on January 15, you retain full access until February 1. You do not receive a refund for the unused portion of January.
If you cancel during a free trial, access ends immediately-you do not receive the remainder of the trial period. Apple and Google both enforce this policy strictly. Haaretz itself may allow you to retain trial access through the trial end date if you cancel via their website, but confirm this with customer support before cancelling.
After your subscription ends
After the end date, you lose access to all Haaretz content on all platforms you used to access it (web, iOS, Android). Your account remains in Haaretz's system, but you cannot read any content. If you later want to resubscribe, you can sign in with your original email address and re-activate your subscription at the then-current price.
Haaretz may send you promotional emails or re-subscription reminders after cancellation. You can unsubscribe from these emails by clicking the "unsubscribe" link at the bottom of any marketing email or by logging into your account and adjusting your email preferences. Unsubscribing from promotional emails is separate from cancelling your subscription.
Refund policy and how to recover overcharges
Haaretz's standard refund policy does not offer refunds for partial use or early annual cancellations. Nevertheless, you have consumer protection rights if Haaretz continues to charge you after cancellation or if unauthorised charges appear on your statement.
If Haaretz continues to charge you after cancellation
If you cancelled your subscription and Haaretz continues to charge you, take these steps immediately:
- Gather evidence: Collect your cancellation confirmation email, screenshot of your cancellation from the app or website, and all charge statements from your bank showing the unwanted charges.
- Contact Haaretz customer support: Email or call Haaretz's support team with your cancellation confirmation and the dates of unwanted charges. Request an immediate refund. Keep a copy of this communication.
- Wait 5 business days: If Haaretz does not respond or denies your refund request, proceed to the next step.
- Dispute the charge with your bank: Contact your bank or credit card company and file a chargeback or dispute for each unauthorised charge. Provide them with your cancellation confirmation and evidence that you cancelled. Your financial institution can reverse charges and return funds to your account within 10 business days.
- Escalate to your provincial consumer authority: If the chargeback is unsuccessful, file a complaint with your provincial consumer protection office. In Ontario, this is ServiceOntario; in British Columbia, it is the Office of the Registrar of Mortgage Brokers and the Consumer Protection Office. Provide them with all documentation of your cancellation and the unwanted charges.
Yafee emphasises that you should not ignore recurring charges-act within 30 days of the first unauthorised charge to maximise your chances of a chargeback or refund through your bank.
Common mistakes to avoid when cancelling
Cancelling is simple if you follow the correct steps, but a few common errors can leave your account active and your subscription still charging.
Deleting the app does not cancel your subscription
Removing the Haaretz app from your device does not cancel your subscription or stop charges. You must explicitly cancel through the platform settings (Apple, Google) or through Haaretz's website. Deleting the app only removes the app from your device; your subscription remains active in the background.
Cancelling in the Haaretz app (iOS) does not work
If you subscribed through the Apple App Store, the Haaretz app itself has no cancellation button. You must cancel through Apple Settings as described above. Many users search fruitlessly in the Haaretz app for a cancel button and mistakenly believe they have cancelled when they have not. Log into your Apple account settings, not the Haaretz app.
Forgetting to confirm your cancellation
Both Apple and Google require you to confirm your cancellation through a prompt. Tapping "Cancel Subscription" is not enough; you must complete the confirmation step. If you skip the confirmation, your subscription remains active.
Cancelling too close to your billing date
If you cancel fewer than 24 hours before your renewal date, Haaretz or the app store may not process your cancellation in time, and you will be charged for the next cycle. Cancel at least 24 hours before your renewal date to ensure your cancellation takes effect. Check your next billing date before you cancel.
Failing to document your cancellation
Take a screenshot of your cancellation confirmation message. If Haaretz charges you again, you will need proof that you cancelled. A screenshot protects you in disputes with your bank or complaints to a consumer authority.
After cancellation: your next steps
Cancellation is complete, but a few actions after the process ends ensure your account remains closed and your finances remain protected.
Monitor your bank statement
For one full billing cycle after your cancellation takes effect, check your bank or credit card statement each week. Confirm that no new Haaretz charges appear. If an unexpected charge shows up, contact your bank immediately to dispute it. The sooner you report unauthorised charges, the faster your bank can reverse them.
Update your email preferences
Log into your Haaretz account one last time and unsubscribe from all marketing and promotional emails. This prevents Haaretz from pressuring you to re-subscribe and keeps your inbox clear. You can also unsubscribe by clicking the "unsubscribe" link in any promotional email from Haaretz.
Explore alternative news sources
With your Haaretz subscription cancelled, consider which alternative news sources meet your needs. The BBC News website, Reuters, Associated Press (AP), The Guardian, and CBC News (Canada) all offer free or low-cost digital news access. Many Canadian libraries offer free digital access to news databases and archives through your library card.
Comparison: should you keep or cancel Haaretz
This table helps you weigh the pros and cons of keeping your Haaretz subscription versus cancelling and using free or lower-cost alternatives.
| Factor | Keep Haaretz | Cancel Haaretz |
|---|---|---|
| Cost | CA$27-29 monthly (or CA$244-250 annually) | $0; use free news sources or alternative subscriptions |
| Middle East coverage depth | Award-winning Israeli and Middle East reporting | Rely on BBC, Reuters, AP, or other international outlets |
| Editorial bias | Israeli perspective (left-leaning editorial voice) | Select from multiple news sources with different perspectives |
| Canadian news focus | Limited-primarily international and Israeli news | Better served by CBC, Globe and Mail, or National Post |
| Decision | Keep if: you read Haaretz daily and value deep Middle East analysis | Cancel if: your reading has dropped, cost exceeds value, or you prefer Canadian or general international news |
Contact and support resources
If you need further assistance cancelling Haaretz or if you encounter problems during the cancellation process, use these resources:
- Haaretz customer support: Visit haaretz.com/contact or email their support team directly. Response times are typically 1-3 business days.
- Apple App Store support: Visit support.apple.com or email [email protected] if you subscribed through iOS.
- Google Play support: Visit support.google.com/googleplay if you subscribed through Android.
- Your bank or credit card company: Call the number on the back of your card to dispute unauthorised Haaretz charges or request a chargeback.
- Provincial consumer protection authority: In Ontario, contact ServiceOntario Consumer Protection Act Hotline at 1-800-889-9768. In British Columbia, contact the Consumer Protection Office. Other provinces have equivalent agencies.
- Yafee: Visit Yafee.com for additional subscription cancellation guides and consumer rights information.
Final thoughts: take control of your subscriptions
Cancelling Haaretz is a straightforward process when you follow the correct platform-specific steps. Whether you subscribed through Apple, Google Play, or directly through Haaretz.com, you have the legal right to cancel at any time under Canadian consumer law. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover overcharges by documenting their cancellations, disputing unauthorised charges, and knowing their rights under the Consumer Protection Act. Your money is yours; if a subscription no longer serves you, cancel confidently and redirect those funds toward news sources and services that matter to you. For more guidance on subscription cancellations and consumer rights across Canada, visit Yafee.com today.
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