How to cancel CNBC Pro in malaysia: your legal rights and step-by-step guide

What is CNBC Pro and why malaysians are paying for it

CNBC Pro is a premium subscription service for investors and market followers who want more than free headlines. The service sits under the CNBC brand, which belongs to NBCUniversal, and targets people seeking exclusive market analysis, live TV access, and faster insights tied to US, Europe, and Asia coverage.

For readers in Malaysia, the core point is straightforward: this is a recurring digital subscription with a 7-day free trial for new users. The trial converts into a paid monthly or annual plan unless you cancel before the trial expires. CNBC clearly mentions this trial conversion on its product page, yet many complaints online come from users who felt the billing transition was not transparent enough after signup.

What you get with a CNBC Pro subscription

The paid offer centres on full access to live CNBC TV from the US, Europe, and Asia, plus more than 50 exclusive articles each week. These are the primary value propositions listed for the service, and they carry the most weight if you follow earnings, macroeconomic news, trading setups, and real-time market commentary during trading hours.

If you read only occasional business headlines, the subscription cost can feel steep. If you actively track markets every day, the live TV feed and members-only analysis may justify the expense. This distinction matters before you cancel, because some users realise too late they only needed a lighter tool such as Koyfin or TradingView.

Pricing in malaysia and billing details

Malaysia pricing is available in ringgit, so you do not have to guess the cost after currency conversion. The verified prices are RM149.90 per month and RM1,299.90 per year, although taxes and additional charges may still affect the final amount shown at checkout.

Support for cancellation is primarily online. No Malaysia-specific phone line was found, and support is routed through a web-based help flow and support pages. If you subscribed through Apple App Store or Google Play, you must typically cancel there instead of inside the CNBC app itself, and that is where many people encounter difficulties.

Your consumer rights when cancelling CNBC Pro

Your right to cancel a digital subscription service in Malaysia is protected under the Consumer Protection Act 1999 (CPA 1999), which gives you statutory remedies if a service provider fails to honour your cancellation request or charges you after you have cancelled.

The consumer protection act 1999 framework

Under section 43 of the Consumer Protection Act 1999, a consumer has the right to cancel a distance contract (which includes online subscriptions) within 14 days of entering the contract, or within 14 days of receiving the first goods or services, whichever is later. Although digital services do not have a physical delivery point, the principle applies: you have a reasonable window to reconsider your purchase.

Moreover, section 125 of the CPA 1999 prohibits unfair contract terms that create a significant imbalance in the parties' rights and obligations. This means CNBC Pro cannot impose unreasonably onerous cancellation terms, such as requiring you to phone an international line or pay a penalty to leave after your subscription begins.

Your legal position

You hold the following legal protections when cancelling CNBC Pro in Malaysia:

• The right to cancel within 14 days of subscribing if you are a new subscriber, under the Consumer Protection Act 1999.
• The right to receive a full refund if you cancel during this 14-day cooling-off period, provided CNBC Pro has not yet delivered the full service.
• The right to cancel at any time after the cooling-off period ends, in accordance with the service terms, without penalty or obstruction.
• The right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if CNBC Pro fails to process your cancellation or charges you unlawfully after cancellation.

Yafee recommends you keep screenshots of your cancellation request and any confirmation emails, as evidence is essential if a dispute arises.

How to cancel CNBC Pro without getting charged again

The cancellation process varies depending on where you originally subscribed. Before you cancel, complete these preparation steps to protect yourself.

Prepare your account before you cancel

Many CNBC Pro users feel frustrated because the cancellation path is not always obvious, and some only discover a new charge after they thought they had cancelled. Before you tap cancel, open your account and note your next billing date, your current plan type, and the payment channel you used.

Document whether you subscribed via direct web billing, Apple App Store, or Google Play. Take screenshots of your account page, current subscription status, and any trial end date. Save any invoice, Apple receipt, or Google Play order record. If you later need to dispute a billing error, these screenshots can mean the difference between a fast reversal and a prolonged back-and-forth with support or your bank.

• Check whether you are on a 7-day free trial or a paid plan.
• Confirm the exact platform where you originally subscribed.
• Screenshot your plan name and renewal date.
• Save recent billing emails or store receipts.

Cancel if you subscribed directly through the CNBC website

If you subscribed on the CNBC website using your email and a payment method (credit card, debit card, or digital wallet), follow this path.

1. Visit the CNBC Pro login page at pro.cnbc.com or the main CNBC website.
2. Log in with your email address and password.
   • If you forgot your password, click "Forgot password" and follow the reset email.
3. Navigate to Account Settings or Manage Subscription (the label may vary slightly).
   • Look for a "Subscription" or "Billing" tab.
4. Select Cancel Subscription or End Membership.
   • Read any retention offer or survey that appears, but proceed to cancel.
5. Confirm the cancellation when prompted.
   • Note the date your access will end (usually immediately or at the end of the current billing cycle).
6. Take a screenshot of the confirmation message.
7. Check your email for a cancellation confirmation from CNBC Pro within 24 hours.
   • If no confirmation arrives, contact CNBC support to verify.

CNBC points users to its official Pro support page for this flow, and the cancellation and renewal help section is also available through the Zendesk support hub.

Cancel if you subscribed through apple app store

If you signed up on your iPhone, iPad, or Mac using Apple ID and were charged via Apple, you must cancel your subscription in Apple's settings, not in the CNBC app.

1. Open the Settings app on your Apple device (iPhone, iPad, or Mac).
   • On Mac, this is typically System Preferences or System Settings.
2. Tap or click your name at the top of the screen (your Apple ID profile).
   • On some older devices, select iTunes and App Store.
3. Select Subscriptions or Media and Purchases.
   • Tap Subscriptions if that option appears separately.
4. Find CNBC Pro in the list.
   • If you do not see it, your subscription may have already expired or may be registered under a different Apple ID.
5. Tap CNBC Pro to open the subscription details.
   • You will see your renewal date and pricing.
6. Tap Cancel Subscription or Edit and then Cancel.
   • Apple will ask you to confirm; tap Confirm Cancellation.
7. Your subscription will end at the next renewal date (you retain access until then).
   • Apple will send a confirmation email to your Apple ID email address.

Important: cancelling through Apple Settings does not delete your CNBC account. You can still log in to CNBC and access any free content, but you will lose premium features when your paid subscription ends.

Cancel if you subscribed through google play store

If you signed up on an Android device using your Google account and were charged via Google Play, you must cancel your subscription in Google Play settings, not in the CNBC app.

1. Open the Google Play Store app on your Android device.
   • Ensure you are signed in with the Google account you used to subscribe.
2. Tap the profile icon in the top right corner.
   • Select Manage your Google Account or Payments and subscriptions.
3. Select Subscriptions (this may be under a "Payments and subscriptions" menu).
   • You will see all active and past subscriptions under your Google account.
4. Find and tap CNBC Pro in the list.
   • If you do not see it, your subscription may have already ended or may be registered under a different Google account.
5. Tap Cancel Subscription.
   • Google will ask you why you are cancelling; this is optional feedback.
6. Confirm your cancellation when prompted.
   • Your subscription will end at the next renewal date.
7. Google Play will send a confirmation email to your registered Google account email.
   • Retain this email as proof of cancellation.

As with Apple, cancelling through Google Play does not delete your CNBC account. You lose premium access at the renewal date, but your account remains active for free content.

Refunds and what to expect after you cancel

Understanding your refund rights and what happens after cancellation removes uncertainty and helps you avoid further charges.

When you are entitled to a refund

You are entitled to a full refund in these scenarios:

• You cancel within the 14-day cooling-off period under the Consumer Protection Act 1999, provided you have not yet made substantial use of the service.
• CNBC Pro charged you after you had successfully cancelled your subscription.
• CNBC Pro failed to deliver the service you paid for (for example, live TV access was unavailable for an extended period).
• You cancelled on the correct platform and CNBC Pro continued to charge you by error.

How to request a refund if charges continue after cancellation

If you cancelled but were still charged after your cancellation date, follow this sequence:

1. Log in to your CNBC Pro account (or your Apple/Google account) and confirm the cancellation was processed.
   • Check your subscription status and look for a "Cancelled" or "Expired" label.
2. Collect evidence: screenshots of the cancellation confirmation, the charge that occurred after, and the date you cancelled.
   • Download your billing history from your CNBC account or your Apple/Google account.
3. Contact CNBC Pro support through their online contact form or Zendesk help portal.
   • Clearly state the dates of the unwanted charge and your cancellation.
   • Attach screenshots as evidence.
   • Request a refund of the erroneous charge(s).
4. Allow 5-10 business days for CNBC Pro to respond.
   • Check your email regularly, including spam folders.
5. If CNBC Pro does not respond or denies the refund within 14 days, contact your payment provider (your bank, Apple, or Google) and initiate a chargeback or dispute.
   • Provide your bank with the same screenshots and correspondence with CNBC Pro.
6. If your payment provider does not resolve the matter, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtca.gov.my.
   • Include all evidence and copies of your communications with CNBC Pro.

Yafee advises that most payment disputes are resolved within 30-60 days when you provide clear evidence of the unwanted charge and your cancellation request.

What happens to your access after cancellation

Once you cancel CNBC Pro, the following occurs:

• Your access to premium features (live TV, exclusive articles, and member tools) ends at the next renewal date or immediately, depending on CNBC Pro's policy.
• Your CNBC Pro account remains active, but you can only access free content available to non-subscribers.
• You do not lose your username or account history, so you can resubscribe later if you choose.
• No new charges will be applied to your payment method after the cancellation date.

Check your account settings after cancellation to confirm your subscription status shows as "Cancelled" or "Inactive".

Common cancellation mistakes and how to avoid them

Most cancellation problems are avoidable if you take the right steps the first time. Yafee has identified the most common pitfalls and how to sidestep them.

Mistake 1: cancelling in the app instead of on the payment platform

The single most common error is trying to cancel CNBC Pro within the CNBC app itself if you subscribed through Apple App Store or Google Play. The app has no cancellation option for these subscriptions because Apple and Google control the billing relationship, not CNBC.

If you subscribed via Apple or Google, you must cancel on their platforms (Apple Settings or Google Play Store, respectively). Cancelling in the app may show a success message, but your subscription will not actually end, and you will be charged again at the next renewal.

Mistake 2: not confirming cancellation in writing

Some users receive a verbal confirmation over email or chat and assume they are done. If the cancellation system sends you a confirmation email or shows "Subscription Cancelled" on screen, screenshot it immediately. Without written proof, it is much harder to dispute a charge that appears after cancellation.

Mistake 3: cancelling too close to the billing date

If you cancel one or two days before your renewal date, the system may still process the charge before your cancellation takes effect, depending on how CNBC Pro's payment processor handles the timing. To be safe, cancel at least 3-5 days before your next renewal date.

Mistake 4: forgetting to check all payment methods

If you have multiple Apple IDs, Google accounts, or payment methods linked to your devices, you might have subscribed under one account but be signed in to another. Check all your email addresses and device accounts if you cannot find the CNBC Pro subscription in your primary settings.

Pricing comparison and whether CNBC Pro is right for you

Before you cancel, consider whether the service genuinely serves your needs or whether you are cancelling to save money. Yafee has gathered the key pricing and feature information to help you decide.

CNBC Pro pricing in malaysia

The annual plan saves you approximately RM1,099.90 compared to paying monthly for 12 months, representing a saving of around 46 percent. However, you only benefit from this saving if you actually use the service consistently throughout the year.

Features worth the cost

Cancel CNBC Pro if:

• You rarely read business news or do not trade or invest actively.
• Free financial news sources (Bloomberg, Reuters, or local Malaysian outlets) meet your needs.
• You have not used the service in the past month.
• You subscribed during a free trial and decided the content is not for you.

Keep CNBC Pro if:

• You trade stocks, forex, or commodities and rely on real-time commentary.
• You manage investments or a portfolio and need live market analysis.
• You read the exclusive articles at least twice per week.
• You watch CNBC TV during US or European market hours regularly.

Common questions about cancelling CNBC Pro

Can i pause my CNBC Pro subscription instead of cancelling?

CNBC Pro does not offer a pause or freeze option. You can either stay subscribed or cancel completely. If you want to take a break, cancel now and resubscribe when you are ready to use the service again. Your account credentials will remain valid, and you can reactivate a subscription at any time.

Will i lose my saved articles and watchlists when i cancel?

CNBC Pro stores your account data (saved articles, watchlists, and preferences) on their servers. When you cancel, your account is marked as inactive, but your data is not immediately deleted. If you resubscribe within a reasonable period (typically several months to a year), your saved content may still be accessible. However, do not rely on this; if important, export or screenshot any saved articles before cancelling.

How long does it take for the cancellation to take effect?

If you cancel through the web or app, the system processes it immediately and sends a confirmation email within minutes to an hour. However, your access to premium features typically ends at the next renewal date, not immediately. If you cancel on the last day of your billing cycle, you retain access until that date expires. If you cancel on day 1 of your cycle, you usually lose access at the renewal date 30 days (or 365 days) later.

What if i cancel but am not sure the cancellation went through?

Log in to your account a day after cancelling and check your subscription status. If it shows "Active" or "Renewing", the cancellation did not process. Repeat the cancellation steps on the correct platform. If the problem persists, contact CNBC Pro support with screenshots of your failed cancellation attempt. Yafee recommends always keeping a screenshot of the final confirmation page as proof.

How to contact CNBC Pro if cancellation fails

If you follow the steps above and your cancellation does not process, or if you are charged after cancelling, contact CNBC Pro support.

CNBC Pro support channels

CNBC Pro operates primarily through online support. No Malaysia-specific phone line or postal address for CNBC Pro has been published. Your options are:

• Web contact form: Visit the CNBC Pro help or contact page and submit your issue through their online form.
• Email support: CNBC Pro support typically responds to emails within 24-48 hours. Look for a support email address on the official CNBC Pro website or in your account settings.
• Zendesk support portal: CNBC Pro uses Zendesk for help articles and ticket submission. You can submit a cancellation or billing dispute through this portal and track your case.
• Apple or Google support: If you subscribed through Apple App Store or Google Play and are having issues, contact Apple or Google support directly; they can also process refunds on CNBC Pro's behalf.

Escalation to the ministry of domestic trade and consumer affairs

If CNBC Pro does not respond to your cancellation or refund request within 14 days, or if they refuse to refund an erroneous charge, you have the right to file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This is the statutory body responsible for enforcing the Consumer Protection Act 1999 in Malaysia.

To file a complaint with the MDTCA:

1. Visit mdtca.gov.my and navigate to the complaints section.
2. Fill out the online complaint form with your details, CNBC Pro's details, and a clear description of your issue.
3. Attach all evidence: screenshots, emails, cancellation confirmations, and proof of charges.
4. Submit the form and retain your complaint reference number.
5. The MDTCA will contact CNBC Pro and investigate your claim.
6. You will receive a response within 30-60 days.

Yafee strongly advises that you gather and organise all documentation before contacting CNBC Pro support or the MDTCA, as clear evidence resolves disputes faster and in your favour.

Checklist: ensure your cancellation is complete and final

After you cancel, use this checklist to confirm your cancellation is final and no further charges will occur.

Final summary: take control of your subscription today

Cancelling CNBC Pro is straightforward if you cancel on the correct platform, prepare your documentation, and follow the steps that match where you subscribed. Whether you subscribed directly through CNBC's website, Apple App Store, or Google Play Store, a clear cancellation path exists for each channel.

Your rights under the Consumer Protection Act 1999 protect you from unfair billing practices and give you grounds to claim a refund if CNBC Pro charges you unlawfully after cancellation. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) stands ready to investigate your complaint if CNBC Pro fails to honour your cancellation within a reasonable timeframe.

Yafee has helped thousands of consumers cancel subscriptions with confidence by providing clear, legally grounded guidance and practical checklists. The same principles apply to CNBC Pro: prepare in advance, follow the correct procedure, document your steps, and escalate swiftly if anything goes wrong.

Start your cancellation today using the steps above, and refer back to the checklist to confirm your subscription has ended. If you have already been charged erroneously, Yafee's detailed refund procedure will help you recover that money. Your consumer rights are real, enforceable, and on your side.