How to cancel CNBC Pro in australia: your complete step-by-step guide
What is CNBC Pro and why you might want to cancel
CNBC Pro is a premium membership service designed for investors who need real-time market intelligence, exclusive analyst research, advanced portfolio tracking tools and live coverage of financial markets. The platform delivers professional-grade data, consensus forecasts from Wall Street analysts, and access to premium video content beyond what free CNBC users receive. If you've subscribed but find the cost no longer aligns with how you invest, or you're not using the advanced features regularly, cancellation is straightforward once you understand which platform processed your payment. Yafee has helped thousands of Australian subscribers navigate this decision with confidence.
Core features of CNBC Pro
CNBC Pro bundles live market streaming, exclusive analyst commentary, on-demand video archives, stock screening tools and real-time quote data into one subscription. The service provides consensus ratings and price targets from major Wall Street firms, earnings call transcripts, and portfolio analysis features designed for active investors. Most subscribers value the depth and speed of financial coverage, but not everyone trades frequently enough or relies on analyst data to justify the ongoing monthly charge.
Common reasons australian subscribers cancel
You should cancel if you've shifted to passive, long-term investing and no longer need daily analyst updates. Cancel also if you find yourself paying for premium features you never access, if the monthly AUD cost strains your household budget, or if you've found equivalent analysis through other services. Honest assessment of your actual investment habits prevents you from paying for capability you don't use.
CNBC Pro pricing in australia and billing cycles
CNBC Pro charges in two main payment models: monthly recurring and annual prepaid memberships. The service converts pricing from USD to your local currency at checkout, so charges vary with exchange rate fluctuations. The table below shows approximate Australian dollar equivalents based on current conversion rates.
| Plan |
USD price |
Approx AUD |
Billing cycle |
Best suited for |
| Monthly membership |
USD $34.99 |
A$52-55 |
Monthly recurring |
Trial or short-term use |
| Annual membership |
USD $299.99 |
A$448-460 |
Annual recurring |
Committed users (saves 29%) |
| Promotional trial |
Varies |
A$0-10 |
7 to 30 days |
New subscribers testing service |
Exchange rates change daily, so your actual charge may differ from these estimates. Always verify the amount shown at checkout before you confirm payment. Annual members save approximately 29% per month compared to month-to-month billing, but you must commit upfront to 12 months of charges.
Your consumer rights under australian consumer law
When you cancel a digital subscription in Australia, your rights are protected by the Australian Consumer Law (ACL), administered by the Australian Competition and Consumer Commission (ACCC). Understanding these protections ensures you handle cancellation correctly and know what to expect.
What the australian consumer law says about digital subscriptions
The ACL requires that suppliers give you clear information about subscription terms, including the cost, frequency of charges, and how to cancel before you agree to pay. CNBC Pro must inform you in plain language of the automatic renewal date and provide a simple cancellation mechanism that's no harder to use than the purchase process. If CNBC Pro fails to supply these protections, you have grounds to dispute the charges with your bank or credit card issuer.
Your right to cancel within a cooling-off period
Under the ACL, you have 14 calendar days from the date you purchase a digital subscription to change your mind and request a refund. This cooling-off period applies to CNBC Pro purchases, provided you haven't yet fully accessed the service (which is difficult with ongoing subscriptions). If you cancel within 14 days of signing up, CNBC should refund your payment in full. However, if you've actively used the service beyond demonstrating its core function, CNBC may deduct a reasonable proportion of the subscription cost.
Your cancellation process depends entirely on where you purchased your subscription: directly from CNBC's website, through Apple's App Store, via Google Play, or through another third-party platform. Identifying your billing source is your first critical step. Yafee recommends checking your last payment notification or credit card statement to confirm which company charged you.
Cancel if you subscribed directly at cnbc.com
Direct subscriptions to CNBC Pro purchased through cnbc.com give you the most straightforward cancellation path and the clearest account controls.
- Visit cnbc.com and locate your profile or account icon, usually in the top right corner of the page
- Select Account settings, My account, or Profile settings from the menu
- Navigate to the Subscriptions or Manage subscription section
- Find your active CNBC Pro membership in the subscriptions list
- The list will show your plan type (monthly or annual), renewal date and current status
- Click Turn off auto-renew, Cancel subscription, or Downgrade
- Do not delete your account if you only want to cancel the subscription; account deletion is separate
- Confirm the cancellation when the system prompts you
- You will retain full access to CNBC Pro until the end of your current billing period
- Your account will transition to the free tier after your paid membership expires
- You will not be charged again unless you manually re-subscribe
Cancel if you subscribed through apple (iOS/Mac)
If you signed up for CNBC Pro via the Apple App Store on an iPhone, iPad or Mac, you must cancel through Apple's subscription management system, not through CNBC's website.
- Open the Settings app on your Apple device (iPhone, iPad or Mac)
- Select Subscriptions or Apps and iTunes (the menu path depends on your device)
- On iPhone or iPad: Settings > Apps > Subscriptions (or Settings > [Your name] > Subscriptions)
- On Mac: Open the App Store, click your account icon, then select Subscriptions
- Find CNBC Pro in your active subscriptions list
- Tap or click Cancel Subscription
- Apple may offer you a discounted renewal rate; review this offer and select Keep Subscription or Cancel accordingly
- Confirm cancellation
- Apple will send you a confirmation email
- You retain access until your current billing date expires
- No refund is issued unless you are within 14 days of purchase
Cancel if you subscribed through google play
Subscriptions purchased via Google Play on Android devices are managed through your Google account, not through CNBC's own platform.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Manage subscriptions or Payments and subscriptions
- Find CNBC Pro in your list of active subscriptions
- Tap CNBC Pro to open the subscription details
- Select Cancel subscription
- Google Play will confirm the cancellation date (usually your next billing date)
- Confirm when prompted
- You will receive an email confirmation from Google
- Access to CNBC Pro continues until your current billing period ends
- You will not be charged after the cancellation takes effect
Cancel if you subscribed through another platform or billing agent
If you subscribed through a third-party billing platform, app store or reseller not listed above, contact CNBC Pro support directly for specific cancellation instructions.
- Note the exact date and platform where you purchased your subscription (check your payment receipt)
- Visit cnbc.zendesk.com or search for CNBC Pro customer support
- Use the support chat, email form, or phone line to explain your subscription method
- CNBC support staff will provide cancellation steps specific to your billing platform
- Follow the instructions provided and retain any confirmation message or reference number
- Request written confirmation of your cancellation via email
What happens after you cancel your CNBC Pro subscription
Cancellation is not instantaneous; it takes effect at the end of your current billing period. Understanding the timeline and what access you lose prevents confusion and helps you plan your next financial information source.
Your access timeline after cancellation
When you turn off auto-renew or cancel your subscription, your CNBC Pro features remain active until your billing period expires. For example, if you subscribe monthly and cancel on the 10th, you retain full premium access until the end of that month. On your renewal date, your account automatically downgrades to the free CNBC tier, and you lose access to premium analyst data, portfolio tracking, and exclusive content. You will not be charged on or after your renewal date.
Your legal position on cancellation timing
Under the Australian Consumer Law, CNBC Pro cannot charge you for any period after you have cancelled, and the company must not make cancellation unreasonably difficult. If you cancel and are later charged, you have the right to dispute that charge with your bank and seek a refund from the Australian Competition and Consumer Commission if CNBC refuses to comply.
Refunds and what to expect
Refund eligibility depends on when you cancel relative to your purchase date and how much of the service you've used.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your initial purchase, CNBC Pro should refund your full subscription fee. This applies whether you purchased monthly or annual membership. To claim a cooling-off refund, contact CNBC customer support immediately and cite the Australian Consumer Law cooling-off period. Yafee recommends requesting written confirmation of the refund and the expected return date.
Refunds after the 14-day period
Once 14 days have passed, you are generally not entitled to a refund if you cancel a digital subscription. The Australian Consumer Law allows suppliers to charge a reasonable proportion of the subscription cost if you have used the service. However, if CNBC Pro breached its obligation to provide clear subscription terms or failed to supply a simple cancellation mechanism, you may dispute the charges through your bank or the ACCC.
Refund processing time
If you are entitled to a refund, CNBC Pro should process it within 14 business days. The refund will be credited to your original payment method (credit card, debit card, or Apple/Google account). Bank processing times may add a further 3 to 5 business days, depending on your financial institution.
Common mistakes to avoid when cancelling
Thousands of Australian subscribers accidentally extend their subscriptions or fail to cancel properly. Understanding these pitfalls ensures your cancellation takes effect as intended.
Mistake 1: deleting your account instead of cancelling your subscription
Account deletion and subscription cancellation are two separate actions. Deleting your CNBC account will not cancel your subscription; you will still be charged on your renewal date. Always cancel the subscription first through your account settings or the platform where you purchased it. Only delete your account after you have confirmed the subscription is cancelled.
Mistake 2: not identifying which platform charged you
If you subscribed through Apple, Google Play, or another app store but attempt to cancel via cnbc.com, your cancellation will fail. Your payment method controls where you must cancel. Check your last payment receipt or credit card statement to confirm whether CNBC, Apple, Google or another company processed the charge. Cancel through that same platform.
Mistake 3: assuming promotional trial refunds apply to all cancellations
If you signed up for a promotional trial (often 7 days at no cost or heavily discounted), you must cancel before the trial period ends to avoid being charged the full monthly or annual fee. Once the trial converts to paid subscription, standard refund rules apply: no refund is due unless you cancel within 14 days of the trial start date.
Mistake 4: not retaining proof of cancellation
Always save or screenshot the cancellation confirmation message. If you are charged after cancellation, this proof is essential when disputing the charge with your bank or the ACCC. Yafee advises taking a screenshot of the cancellation confirmation page and saving the confirmation email CNBC sends you.
Mistake 5: cancelling without checking your current billing date
Many subscribers cancel then forget when their access expires. You will still be charged on your renewal date unless you act before that date. Mark your renewal date in your calendar and cancel at least 3 days beforehand to ensure the cancellation processes in time.
Reasons to keep CNBC Pro and alternatives if you cancel
CNBC Pro is not the only source of investment data and financial analysis available to Australian investors. Understanding your alternatives helps you choose whether to stay subscribed or explore other options.
| Service |
Key features |
Typical cost (AUD) |
Best for |
| CNBC Pro |
Live coverage, analyst consensus, real-time quotes, portfolio tracking |
A$52-55/month |
Active investors, traders, daily market followers |
| Morningstar Premium |
Fund ratings, stock analysis, portfolio tools |
A$20-30/month |
Fund and ETF investors, long-term research |
| Seeking Alpha Premium |
Analyst ratings, earnings call transcripts, stock screening |
A$25-40/month |
Stock-focused investors, earnings research |
| Free alternatives (Yahoo Finance, ASX website) |
Delayed quotes, company announcements, basic analysis |
Free |
Passive investors, occasional research |
| Your bank's investment platform |
Varies (often research reports, screeners, news feeds) |
Free or bundled |
Clients with institutional banking relationships |
If you are keeping CNBC Pro, ensure you actively use premium features such as portfolio tracking and analyst consensus data. If you are cancelling, consider free sources like Yahoo Finance, the ASX website or your bank's own research tools. Yafee has helped numerous Australian investors assess whether premium financial services deliver value; in many cases, free and lower-cost alternatives meet the needs of long-term, buy-and-hold investors.
Checklist: before and after you cancel CNBC Pro
Use this checklist to ensure your cancellation is complete and proper.
| Task |
Timing |
Status |
| Check which platform charged you (CNBC, Apple, Google, other) |
Before cancelling |
□ |
| Note your current renewal date (check invoice or account settings) |
Before cancelling |
□ |
| Complete cancellation through the correct platform |
Before renewal date |
□ |
| Save or screenshot the cancellation confirmation |
Immediately after cancelling |
□ |
| Verify you can still access CNBC Pro until your renewal date |
Within 24 hours |
□ |
| Check that you are not charged on your renewal date |
On or after renewal date |
□ |
How to dispute a charge if CNBC Pro continues to bill you
If you cancel but are charged anyway, you have the right to dispute the charge. Yafee recommends acting quickly to protect your funds.
Step 1: request a refund directly from CNBC
Contact CNBC Pro customer support and explain that you cancelled but were still charged. Provide your cancellation confirmation (screenshot or email) and the date you cancelled. Request a refund within 5 business days. If CNBC refuses, move to Step 2.
Step 2: dispute with your bank or credit card issuer
Contact your bank or credit card company and report the unauthorised or erroneous charge. Provide proof of cancellation and evidence that you were charged after requesting refund. Your bank can issue a chargeback (reversal) of the unauthorised payment. This process typically takes 10 to 14 business days.
Step 3: lodge a complaint with the ACCC if needed
If CNBC Pro continues to charge you or refuses to provide a refund, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC enforces the Australian Consumer Law and can take action against companies that breach subscription and automatic renewal rules. Yafee strongly encourages any subscriber facing repeated unwanted charges to pursue this avenue.
CNBC Pro customer support is available online. Use these contact methods to reach CNBC if you need assistance with cancellation or have questions about refunds.
CNBC Help Centre: cnbc.zendesk.com (search for "cancel subscription")
Email support: Use the contact form at cnbc.zendesk.com to submit a support ticket
Live chat: Available during business hours; look for the chat icon on cnbc.com
Provide your subscription start date, the platform where you purchased, and your cancellation request clearly. Save all correspondence for your records.
Summary: cancelling CNBC Pro in australia is straightforward
Cancelling CNBC Pro takes just a few minutes once you identify where you purchased your subscription. Direct subscribers log into cnbc.com and turn off auto-renew; Apple customers cancel via the App Store settings; Google Play subscribers manage cancellation through the Play Store. Your access continues until your renewal date, and you will not be charged after cancellation takes effect. If you are within 14 days of purchase, you may claim a full refund under the Australian Consumer Law. If CNBC Pro continues to charge you after cancellation, dispute the charge through your bank or lodge a complaint with the Australian Competition and Consumer Commission.
Yafee has helped thousands of Australian consumers cancel subscriptions correctly and resolve billing disputes. Whether you are shifting investment strategies, reducing costs or switching to a lower-cost alternative, understanding your cancellation route and consumer rights ensures the process is simple and your funds are protected. Review the platform-specific steps above, save your cancellation confirmation, and verify that no further charges appear on your next statement. Yafee remains committed to arming Australian consumers with the legal knowledge and practical steps needed to cancel any subscription with confidence.