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Frequently asked questions
Cancel CNBC Pro: The Complete Guide
How to cancel CNBC Pro in canada: a legal guide with step-by-step instructions
What is CNBC Pro and why canadians subscribe
CNBC Pro is a premium subscription service offering curated business journalism, real-time market analysis, and exclusive video content tailored to active investors and finance professionals. The service sits above CNBC's free tier, delivering advanced reporting that casual news readers may not need.
Canadian subscribers typically pay between CA$47 and CA$50 monthly (approximately US$34.99 converted), or between CA$410 and CA$430 annually (US$299.99 converted). Your actual charge depends on your card issuer's exchange rate at the time of billing, not on a fixed conversion rate.
If you signed up for a specific investment project, market event, or trial period and no longer use the platform, cancellation is straightforward once you understand your legal position and the procedure. Yafee has helped thousands of Canadian consumers navigate subscription cancellations with confidence and clarity.
Common reasons canadians cancel CNBC Pro
Most cancellations occur because subscribers find the premium content does not align with their actual usage patterns. You may discover that free business news sources cover the same markets and stocks. Others cancel after completing a specific investment thesis or realizing they log in less than once per week. This is normal, and your decision to cancel is entirely valid.
Is this service worth your money right now?
Before you proceed, audit your account. Log in today and check when you last accessed a premium article, watched an exclusive video, or opened a subscriber-only newsletter. If your most recent activity was more than two weeks ago, you are likely carrying a subscription you do not use. This awareness should inform your decision, and it is the foundation of any smart cancellation choice.
Your consumer rights in canada before you cancel
Canadian consumer protection law operates differently than in the European Union or United Kingdom, and you must understand your legal position before requesting a refund or disputing a charge.
What the consumer protection act actually covers
Canada's Consumer Protection Act, enforced by provincial consumer protection offices and the Competition Act administered by the Competition Bureau, protects you against misleading advertising, unauthorized billing, and failure to deliver services as promised. Critically, you do not have a statutory 14-day cooling-off period for digital services once your billing cycle begins, as EU consumers do.
This means your right to a refund depends on whether CNBC has breached its terms of service or made false claims about the product. If you simply changed your mind after purchasing, Canadian law does not automatically entitle you to your money back. However, if CNBC charged your card without authorization, failed to provide promised access, or misrepresented subscription features, you have legal grounds to dispute the charge with your bank and escalate to your provincial consumer protection office.
Your legal position on refunds and cancellation
You are entitled to: cancel your subscription effective immediately upon submitting a cancellation request; stop all future recurring charges once your cancellation takes effect; a full refund if CNBC breached its service terms or charged you without authorization.
You are NOT automatically entitled to: a refund for the current billing period simply because you changed your mind; compensation for subscription time you did not use; a refund after your billing cycle has concluded, unless unauthorized billing occurred.
If CNBC refuses to cancel or continues billing after you have submitted a cancellation request, document everything and file a complaint with your provincial consumer protection office. In Ontario, contact Consumer Protection Ontario; in British Columbia, contact the Office of the Consumer Protection Advocate; in Quebec, contact the Office of the Protecteur du consommateur. Yafee recommends keeping copies of all cancellation requests and responses for your records.
CNBC Pro pricing in canada: what you actually pay
Understanding your billing cycle and the actual CAD amount you are charged helps you make an informed cancellation decision and verify charges on your statement.
| Plan type | USD price | Approximate CAD cost | Billing cycle | Best for |
|---|---|---|---|---|
| Monthly | US$34.99 | CA$47-50 | Every 30 days | Testing the service or short-term investors |
| Annual | US$299.99 | CA$410-430 | Every 12 months | Committed daily users seeking per-month savings |
Your credit card statement will show the exact CAD amount charged on your billing date. Currency conversion rates fluctuate daily, so the amount may vary slightly month to month even if your USD price is fixed. If you suspect a billing error, compare the amount on your statement to the exchange rate published by the Bank of Canada on your billing date.
How to cancel CNBC Pro step by step
Cancellation requires you to access your account settings directly through the CNBC website or contact CNBC's support team in writing. Follow the procedure that applies to your subscription.
Step one: log into your CNBC account online
Visit cnbc.com and sign in using your email address and password. Navigate to your account settings or subscription management page. Most digital news subscriptions allow you to manage your subscription through an account dashboard without contacting customer support.
- Go to cnbc.com and click on your profile or account icon in the top right corner
- If you cannot locate the profile button, use the site search function to find "manage subscription" or "account settings"
- Select "subscription" or "billing" from the dropdown menu
- Look for language like "manage your subscription" or "view your plan"
- Review your current plan, billing date, and renewal date
- Note when your next charge will occur; cancelling before that date ensures you do not pay for another cycle
Step two: locate the cancellation or downgrade option
Your account dashboard should display a button or link to cancel or downgrade your subscription. This is typically labelled "cancel subscription," "pause subscription," or "manage plan."
- Click on the cancellation or downgrade button
- Some platforms offer a "pause" option instead of immediate cancellation; confirm you are selecting permanent cancellation unless you intend to pause temporarily
- Read any final offer or retention messaging
- CNBC may offer a discounted renewal rate or extended trial; accept or decline based on your decision
- Confirm your cancellation request
- You should receive an on-screen confirmation message and a confirmation email within one business day
Step three: if online cancellation is unavailable, submit a written request
If your account dashboard does not display a self-service cancellation option, you must submit a cancellation letter in writing. Address your letter to CNBC LLC and send it by certified mail (raccomandata A/R if using international mail services) or email if CNBC provides a cancellation email address.
- Prepare a cancellation letter that includes:
- Your full name and email address associated with the subscription
- Your CNBC account number (found on your billing confirmation or invoice)
- Your current billing date or the date of your most recent charge
- A clear statement: "I request cancellation of my CNBC Pro subscription, effective immediately"
- Your preferred date of cancellation (or "immediately")
- A request for written confirmation of cancellation
- Send the letter to CNBC LLC at their corporate mailing address:
- CNBC LLC, 900 Sylvan Avenue, Englewood Cliffs, NJ 07632, USA
- If sending by certified mail, request a return receipt (raccomandata A/R) to prove delivery
- Retain a copy of your letter and receipt for your records
- Allow 5 to 10 business days for CNBC to process your written cancellation request
- Follow up with a second letter or email if you do not receive written confirmation within two weeks
Step four: verify cancellation and monitor your billing
After you submit your cancellation request, verify that your subscription has been terminated and that no further charges appear on your account.
- Log back into your CNBC account within 48 hours
- Your subscription status should show as "cancelled" or "inactive"
- If it still shows "active," contact CNBC support immediately to confirm the cancellation was processed
- Check your credit card or bank statement on your next scheduled billing date
- Confirm that no CNBC charge appears
- If a charge does appear after cancellation, dispute it immediately with your bank (see the refund section below)
- Retain your cancellation confirmation email for six months
- If a billing dispute arises, your confirmation email is your strongest evidence that you requested and completed cancellation
Refunds and billing disputes explained
Your eligibility for a refund depends on when you submit your cancellation request relative to your billing cycle and whether unauthorized charges occurred.
When you are entitled to a refund
You are entitled to a full refund of the current billing period if CNBC charged your card after you submitted a cancellation request, or if the service was not delivered as promised. You are also entitled to a refund if CNBC charged you without authorization (for example, after you cancelled via their website but they continued billing anyway).
You are not entitled to a refund simply because you did not use the service or changed your mind, unless CNBC misrepresented the product or breached its terms of service.
How to request a refund from CNBC
- Contact CNBC customer support in writing with:
- Your account number and email address
- The date and amount of the charge you are disputing
- A clear explanation of why you are entitled to a refund (for example: "I cancelled on [date], but was charged on [date] after cancellation")
- A copy of your cancellation confirmation
- Send your refund request to the same address as your cancellation letter, or email CNBC support if a specific refund email is available
- Use certified mail and request a return receipt if sending by post
- Allow 10 to 15 business days for CNBC to respond
- Reputable publishers typically issue refunds within 30 days of a valid request
Disputing the charge with your bank
If CNBC does not issue a refund within 30 days, dispute the charge with your bank or credit card issuer. This process is called a chargeback or payment dispute. You have the right to dispute any unauthorized or erroneous charge under the Payment Card industry standards and Canadian bank regulations.
- Contact your bank or credit card company and explain:
- That you cancelled your CNBC subscription before the disputed charge date
- That CNBC continued billing you despite your cancellation request
- Provide your cancellation confirmation email and any written correspondence
- Your bank will initiate a dispute investigation
- You will be issued a temporary credit while the investigation is underway (typically within 5 to 10 business days)
- CNBC will have an opportunity to respond and provide evidence of authorization
- Your bank will issue a final decision within 30 to 60 days
- Most banks rule in the cardholder's favour if you can prove cancellation occurred before the charge date
- Yafee strongly recommends saving all cancellation confirmations and billing statements for at least six months after cancellation
Common mistakes to avoid when cancelling CNBC Pro
Cancellation is straightforward, but a few missteps can delay your exit or create billing complications. Avoid these traps, and your cancellation will be complete and final.
Mistake one: cancelling on the wrong day
If you cancel after your billing date has passed, you may be charged for another full month or year depending on your plan. Check your next billing date before submitting your cancellation request. If your next charge is tomorrow, you can still cancel today and prevent that charge if you act immediately. If your next charge is 30 days away, you have time to cancel without triggering another billing cycle.
Mistake two: assuming email cancellation requests are processed
Many subscribers email a cancellation request to a general CNBC support email and assume it will be processed. Generic support mailboxes are often monitored by multiple team members, and your request may be lost. Always use your account dashboard if available, or send a formal letter via certified mail to the address provided above. Formal written requests create an auditable record and demonstrate your intent to cancel on a specific date.
Mistake three: not verifying cancellation on your billing date
Submit your cancellation request, then set a calendar reminder for your next scheduled billing date. Log into your account or check your credit card statement on that date to confirm no charge appeared. If a charge does appear, contact CNBC immediately and dispute it with your bank. Early detection prevents multiple unauthorized charges from accumulating.
Mistake four: discarding confirmation emails
If a billing dispute arises weeks or months after cancellation, your confirmation email is your strongest evidence. Retain all cancellation confirmations, certified mail receipts, and billing statements for at least six months. If you deleted your confirmation email, request a replacement from CNBC before you lose access to your account.
What happens after you cancel CNBC Pro
Once your cancellation is processed, your account status changes and your access to premium features ends on your cancellation date.
Immediate access changes
You retain access to CNBC Pro content until the end of your current billing period. If you cancel on day five of a monthly plan, you can still read premium articles and watch exclusive videos until day 30 (or your billing date). After that date, your account reverts to free CNBC access, and premium articles show a subscription prompt.
Future billing
No further charges will appear on your account once your cancellation takes effect. If you see a charge after your cancellation date, immediately dispute it with your bank and contact CNBC in writing. Yafee has helped consumers resolve post-cancellation billing errors by documenting the cancellation date and filing formal disputes.
Re-subscribing in the future
You can re-subscribe to CNBC Pro at any time. If CNBC offers a promotional rate for new subscribers (for example, a discounted first month), you may be eligible after cancellation. Check your email for re-subscription offers, or log into your CNBC account to see current promotional pricing.
Cancellation checklist for canadian subscribers
Use this checklist to ensure your cancellation is complete and your account is secure.
| Task | Status | Notes |
|---|---|---|
| Log into your CNBC account and check your next billing date | [ ] Complete | Cancellation before this date prevents the next charge |
| Submit cancellation request via your account dashboard or certified mail | [ ] Complete | Retain confirmation email and certified mail receipt |
| Receive written confirmation of cancellation from CNBC | [ ] Complete | Allow 5 to 10 business days |
| Log back in to verify subscription status shows as "cancelled" | [ ] Complete | Do this within 48 hours of submitting cancellation |
| Monitor your billing on your original billing date and confirm no charge appears | [ ] Complete | Most critical step: set a calendar reminder |
| Archive cancellation confirmation email and billing statements for six months | [ ] Complete | These are your evidence if a dispute arises |
Why consumers choose to keep or cancel: the key comparison
Before you finalize your cancellation, review this comparison to ensure your decision aligns with your actual usage and investment needs.
| Consider keeping CNBC Pro if: | Cancel CNBC Pro if: |
|---|---|
| You log in at least three times per week to read premium articles or watch exclusive videos | Your last login was more than two weeks ago |
| You actively trade stocks and rely on real-time market analysis for your decisions | You read business news casually or hold investments long-term without active trading |
| You use CNBC's professional reporting to inform significant financial decisions | You find equal value in free business news sources like Reuters, Bloomberg, or CTV Business |
| You have budget allocated specifically for financial news subscriptions | You are trying to reduce subscription expenses or tighten your monthly budget |
| You value the exclusive video content and live market coverage | You prefer written articles and can find this content from free sources |
Reviews and subscriber feedback on CNBC Pro value
Canadian subscribers consistently report that CNBC Pro delivers high-quality financial journalism and real-time market analysis. The most common complaint is that the premium features do not justify the cost for casual investors who do not trade frequently. Active traders and finance professionals rate the service highly, typically awarding 4.5 out of 5 stars. Cancellation rates are highest among subscribers who signed up on impulse or during a promotional offer without evaluating their actual usage patterns.
Contact CNBC LLC to finalize your cancellation
If you cannot locate a cancellation option in your account dashboard, or if you need to submit a formal written cancellation request, use the following address. This is the official mailing address for CNBC LLC and is the appropriate contact point for legal correspondence including cancellation requests.
CNBC LLC
900 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Send your cancellation letter via certified mail and request a return receipt (raccomandata A/R). This provides proof of delivery and demonstrates your intent to cancel on a specific date. Allow 5 to 10 business days for processing, then verify in your account that your subscription status has changed to "cancelled" or "inactive."
If you are still uncertain about your next steps, or if you want to understand your consumer rights in more detail, Yafee offers free guidance on subscription cancellation and billing disputes for Canadian consumers. We explain contract law in plain language and help you navigate the cancellation process without confusion or delays. Yafee has helped thousands of Canadians recover refunds and cancel unwanted subscriptions with confidence. Start your cancellation today by reviewing your account dashboard, and contact CNBC using the procedure outlined in this guide. Your decision to cancel is valid, and your money deserves protection under Canadian consumer law.