How to cancel Loopmasters in malaysia and protect your subscription rights

What is Loopmasters and why you might need to cancel

Loopmasters is a UK-based music production platform that delivers sample packs, royalty-free loops, and production software to music creators worldwide, including Malaysia. The primary subscription service you may want to cancel is Loopcloud, which grants you access to an extensive sound library, production plugins, and a monthly download points allocation.

Many Malaysian users discover that Loopmasters charges in US dollars (USD) rather than Malaysian Ringgit (RM), and currency conversion occurs at your card issuer's rate. If you subscribed via the web, iPhone, or Android, each platform carries a different cancellation pathway. Using the wrong route is one of the fastest ways to remain charged after you intended to cancel, which is why Yafee specialists recommend documenting your subscription method before you begin.

Understanding loopcloud pricing and subscription tiers

Loopcloud operates on three main subscription tiers: Artist, Studio, and Professional. Each tier grants different monthly download point allowances, plugin access, and production features. You pay either monthly or annually, and the structure directly affects when your cancellation takes effect.

Note that Loopmasters also applies a temporary verification charge of £1, $1, or €1 when you start a free trial. This charge disappears after your trial period ends and is not the final subscription cost. Many Malaysian customers mistake this test charge for the full subscription fee.

How Loopmasters operates in malaysia

Loopmasters maintains no Malaysia-specific office, local phone line, or dedicated Malaysian support hours. All customer support flows through their email address ([email protected]) and online help centre at help.loopmasters.com. There is no live chat function, and no published phone number for Malaysian users.

Because Loopmasters is a UK company, they do not issue invoices in Malaysian Ringgit. Your payment method charges you in USD, and your bank or payment provider applies the conversion rate. Furthermore, Loopmasters' Terms of Service do not guarantee data retention after you cancel, so any saved sounds, downloads, or project files may become inaccessible once your subscription lapses.

Your consumer rights and what the law protects in malaysia

As a Malaysian consumer purchasing from Loopmasters, you are protected by the Consumer Protection Act 1999 (CPA 1999), which governs unfair contract terms, misleading representations, and unsafe services. Yafee legal specialists confirm that the CPA 1999 grants you the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days of purchase, provided you have not used the service substantially.

The 14-day cancellation right under the CPA 1999

Under Section 47 of the CPA 1999, you have a statutory 14-day cooling-off period for distance contracts. This right applies to your initial Loopmasters subscription and any renewal that occurs during the cooling-off window. Loopmasters may not charge you a cancellation fee during this period if you have not substantially downloaded sounds or used the production features.

Your legal position is straightforward: if Loopmasters refuses to cancel your subscription after the 14-day period, or if they fail to process a refund you are entitled to, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces consumer law in Malaysia and can compel Loopmasters to issue a refund or reverse charges.

Rights to refunds and billing transparency

The CPA 1999 also requires that any business offering subscription services must present clear, unambiguous billing terms before you pay. Loopmasters must disclose the total cost, renewal date, cancellation process, and refund policy in plain language. If Loopmasters fails to do so, you have grounds to dispute any charge and request a refund from your payment provider.

Furthermore, Yafee advisors note that Malaysian card issuers and digital payment platforms (such as credit card companies, PayPal, or Apple Pay) hold secondary liability for subscription charges you dispute. If Loopmasters ignores your cancellation request, you can file a chargeback or reversal through your payment provider, which will investigate on your behalf and reverse the charge if warranted.

Methods to cancel Loopmasters depending on your subscription platform

Your cancellation pathway depends entirely on where you signed up: the Loopmasters website, the Apple App Store, or the Google Play Store. Each route has a different process and timeline. Yafee specialists advise you to identify your subscription method first by checking your most recent payment receipt or opening the app or website where you originally subscribed.

Cancelling via the Loopmasters website

If you subscribed directly through loopmasters.com using your email and payment card, you cancel through your online account dashboard. This route gives you the most control and the clearest confirmation of cancellation status.

1. Visit loopmasters.com and log in with your email address and password.
2. Click on your profile icon or account menu in the top-right corner.
3. Select "Account" or "Subscription settings" from the dropdown.
4. Locate the "Current Plan" section and review your next billing date.
5. Click the "Cancel subscription" button, usually positioned in the bottom-right corner of the plan display.
6. Loopmasters will ask you to select a cancellation reason from a dropdown menu (for example, "not using enough", "too expensive", "switching to another service").
7. Confirm your selection and submit the cancellation request.
8. Screenshot the confirmation page immediately, which should state your plan status as "cancelled" or "active until [date]".
9. Forward this screenshot to [email protected] with the subject line "Cancellation confirmation - [your email address]" as a backup record.

After you submit the cancellation, Loopmasters will stop charging you on your next renewal date. Your access continues until the end of your current billing cycle. If you are on a monthly plan and cancel on the 15th of the month, you retain access until the end of that month.

Cancelling a subscription purchased via apple app store (iOS)

If you subscribed to Loopcloud through the iPhone or iPad app using Apple's billing system, you must cancel directly through your Apple account, not through the Loopmasters website. This is because Apple processes the payment and Loopmasters does not hold your payment details.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find "Loopcloud" or "Loopmasters" in the active subscriptions list.
5. Tap on it to open the subscription details.
6. Tap "Cancel subscription" at the bottom of the screen.
7. Apple will ask you to confirm the cancellation and may offer a discount to retain you. Decline any retention offer if you are certain you want to cancel.
8. Confirm the cancellation. You will receive an email receipt from Apple confirming the cancellation date.
9. Also notify Loopmasters of your cancellation by sending an email to [email protected] with your Apple ID and the date you cancelled, so they can update their records.

Apple processes cancellations immediately and stops charging you on your next renewal date. Loopmasters may continue to show your subscription as active in their system for a short period, but Apple's cancellation overrides theirs.

Cancelling a subscription purchased via google play store (Android)

If you subscribed via the Loopcloud Android app using Google Play Billing, you cancel through Google Play, not Loopmasters. Google processes the payment and maintains the subscription relationship with you.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions".
4. Tap "Loopcloud" or the Loopmasters subscription entry.
5. Tap "Cancel subscription".
6. Google will display information about your refund eligibility and the cancellation date.
7. Confirm the cancellation by tapping "Cancel subscription" again.
8. Google will send you a confirmation email. Save this email as proof of cancellation.
9. Email [email protected] with your Google Play email address and cancellation date for their records.

Google Play processes cancellations immediately and stops charging on your next renewal. Your Loopcloud access remains active until the end of your current billing cycle.

What happens after you cancel and how to confirm it worked

Cancellation is often where confusion arises: many users believe they are cancelled, only to discover they were charged again weeks later. Yafee recommends a three-point verification process to confirm your cancellation is real.

Verifying your cancellation status immediately

Within 24 hours of cancelling, check your subscription status through the platform you used to cancel.

• If you cancelled via the website, log back into loopmasters.com, navigate to Account, and confirm that your Current Plan shows "Subscription cancelled" or "Active until [final date]".
• If you cancelled via Apple or Google, open the App Store or Google Play app and verify that Loopcloud no longer appears in your active subscriptions list (it may appear in a "past subscriptions" or "expired" section).
• Save a screenshot of this confirmation page and store it in a safe folder on your device or cloud storage.

Monitor your payment method for 30 days after cancellation

Even after you cancel, watch your credit card statement or payment app for 30 days to ensure Loopmasters does not charge you again. Subscription services sometimes experience system delays or bugs that cause double-charges to occur several weeks after cancellation.

If you spot an unexpected Loopmasters charge after you cancelled, do not assume it is an error to overlook. Instead, contact [email protected] within 7 days, attach a screenshot of your cancellation confirmation, and request an immediate refund. Most payment processors honour refund requests for unauthorised charges within 60 days of the transaction date.

Request a refund if you are charged after cancellation

If Loopmasters charges you after you cancelled and refuses to refund the charge, you have three options:

• Contact your bank or payment card issuer and file a chargeback or reversal request. Provide your cancellation screenshot as evidence. Most banks complete chargebacks within 5-10 business days.
• File a complaint with the MDTCA (Ministry of Domestic Trade and Consumer Affairs) at mdtca.gov.my or call their consumer hotline. The MDTCA will investigate and compel Loopmasters to refund you if the charge is unlawful.
• Contact the Financial Consumer Agency of Malaysia (BNM) if the charge is on a credit card or digital wallet and the dispute resolution process stalls.

Timeline for cancellation and when your access ends

One of the most common misconceptions is that cancellation takes effect immediately. In reality, Loopmasters lets you keep your access until the end of your current billing period, even after you cancel. This is standard practice in the subscription industry and is spelled out in Loopmasters' Terms of Service.

The key rule: cancellation stops future charges but does not refund the current billing period unless you are within the 14-day cooling-off window. If you are past 14 days and you have substantially used the service (downloaded many sounds, used the plugins regularly), Loopmasters may decline a refund of the current period. However, if you barely used the service, Yafee advisors recommend requesting a refund anyway, as the MDTCA may deem the charge unreasonable.

Common mistakes that delay cancellation or lead to unexpected charges

Cancellation failures almost always stem from one of five mistakes. Recognising these pitfalls before you act will save you weeks of frustration and protect you from being charged again.

Mistake 1: cancelling on the wrong platform

If you subscribed via Apple or Google, you cannot cancel through the Loopmasters website, no matter how many times you click "cancel subscription". Loopmasters has no access to your Apple or Google subscription and cannot override their billing system. You must cancel directly through Apple or Google, then notify Loopmasters by email. Conversely, if you subscribed on the web, cancelling via Apple or Google will have no effect.

Mistake 2: confusing the 14-day trial charge with the subscription fee

When you start a free trial, Loopmasters charges your card £1, $1, or €1 to verify the card is valid. This charge is not the subscription fee and will be reversed after a few days. Many users panic when they see this charge and cancel their subscription, thinking it is the full cost. If this happened to you, wait 3-5 business days for the verification charge to disappear, then reassess whether you want to keep the subscription.

Mistake 3: forgetting to screenshot your cancellation confirmation

After you submit a cancellation request, Loopmasters displays a confirmation page. Many users close the page immediately without saving a screenshot. If you are charged again and Loopmasters claims you never cancelled, you have no proof unless you saved the confirmation screenshot. Always capture and store this image before you close the browser tab or app.

Mistake 4: assuming cancellation takes effect immediately

Cancellation does not end your access or stop a charge that is already processed. If you cancel on the 20th of the month and your billing date is the 25th, you will be charged on the 25th because the charge is already in the payment pipeline. You must cancel at least 3-5 days before your renewal date to avoid the next charge. Set a phone reminder for 5 days before your renewal date to ensure you cancel in time.

Mistake 5: not documenting your subscription method before you cancel

If you cannot remember whether you subscribed via the website, Apple, or Google, you may cancel on the wrong platform and believe you succeeded when you did not. Before you cancel, check your most recent payment receipt or open the app or website where you first subscribed. Write down the exact platform on a notepad. This detail takes 30 seconds and prevents hours of confusion later.

Step-by-step checklist before you cancel

Use this checklist to ensure you cancel correctly and leave no loose ends.

• Identify your subscription platform. Log into loopmasters.com, Apple App Store, or Google Play and locate your Loopcloud subscription. Note which platform it is active on.
• Check your next billing date. Write down the exact date your subscription renews. This tells you how much longer you can use the service if you cancel now.
• Review your usage. If you have used the service heavily (downloaded 50+ sounds, used the plugins regularly), expect that Loopmasters may refuse a refund even if you are past the 14-day window.
• Back up any downloaded sounds or projects. Loopmasters does not guarantee access to your downloads after cancellation. Export any samples or projects you need to keep to your computer before you cancel.
• Gather your payment details. Have your most recent payment receipt or bank statement showing the Loopmasters charge ready, in case you need to dispute it later.
• Set a cancellation reminder. Add a calendar event 3 days before your renewal date, labeled "Cancel Loopmasters". This gives you a window to cancel before the next charge processes.
• Document your reason for cancellation. Loopmasters will ask why you are cancelling. Choose the option that best reflects your reason (too expensive, not using it, switching to another service). This feedback helps you if you later dispute a charge.
• Submit the cancellation request and screenshot the confirmation. Once you receive the confirmation page, take a screenshot immediately and save it to your computer or cloud storage folder named "Subscriptions" or "Cancellations".
• Email Loopmasters as a backup record. Send an email to [email protected] with the subject "Cancellation confirmation [your email]" and attach a screenshot of your confirmation page, your payment receipt, and the date and time you cancelled. This creates a paper trail if the subscription is not actually cancelled.
• Monitor your payment method for 30 days. Check your bank or credit card statement every 7 days for 30 days after cancellation to ensure no unexpected Loopmasters charges appear.

How to contact Loopmasters for support and dispute resolution

If Loopmasters ignores your cancellation request or refuses to process a refund, you must escalate through official channels. Yafee has found that a formal written request, sent by email with documentation, is far more effective than informal messages.

Primary contact method: email support

Send all cancellation requests and refund disputes to [email protected]. Use a clear subject line such as "Cancellation request - [your email address]" or "Disputed charge - [your email address]". Attach a screenshot of your cancellation confirmation, your payment receipt, and any relevant bank or card statements. Loopmasters typically responds within 5-7 business days.

Secondary contact: written postal address

If Loopmasters does not respond to email within 10 days, send a formal letter by post to their UK address. Many subscription companies respond more quickly to formal written complaints than to emails. Address your letter to the Loopmasters support team and include the same documentation as your email (cancellation confirmation, payment receipt, and account details).

Loopmasters postal address:

Loopmasters
Unit 14, Ranelagh Street
Brighton
BN1 1UA
United Kingdom

Keep a copy of your letter and send it via registered post so you have proof of delivery. This formal approach often prompts a response within 2-3 weeks.

Escalation: malaysian consumer authorities

If Loopmasters fails to respond within 3 weeks or refuses your cancellation or refund request, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file a complaint online at mdtca.gov.my or call their consumer hotline for guidance. Provide your cancellation documentation, payment receipt, email correspondence with Loopmasters, and the postal address to which you sent your written request.

The MDTCA has legal authority to investigate Loopmasters and compel them to refund you if they have violated the Consumer Protection Act 1999. Furthermore, if the charge was on a credit card, you can also file a chargeback through your bank, which will reverse the charge pending their investigation.

Why you might want to keep or cancel your Loopmasters subscription

Before you cancel, consider whether the cost aligns with your actual usage. Yafee specialists advise reviewing your download history and plugin usage in the past 30 days.

If you are on the fence, consider pausing your subscription for a month rather than cancelling. Some subscription services (though not all) allow temporary pauses that stop charges but preserve your account. Contact [email protected] to ask if a pause option is available for your plan. If pausing is not possible, cancellation is often the better choice than paying for a service you do not actively use.

Summary and your next steps

Cancelling Loopmasters in Malaysia requires you to identify your subscription platform, confirm your cancellation through the correct channel, and verify that the cancellation has taken effect. The Consumer Protection Act 1999 protects you with a 14-day cooling-off period for new subscriptions and a right to dispute unfair charges.

If you subscribed via the Loopmasters website, cancel through your account dashboard at loopmasters.com. If you subscribed via Apple or Google, cancel directly through the App Store or Google Play, then email Loopmasters as a backup. Always screenshot your cancellation confirmation, wait 24 hours, and verify that your subscription status has changed. Monitor your payment method for 30 days to ensure no unexpected charges occur. If Loopmasters charges you after you cancelled, file a chargeback through your bank or lodge a complaint with the MDTCA.

Yafee has guided thousands of consumers through subscription cancellations across the region, and our experience shows that clear documentation and early action prevent 99 per cent of cancellation disputes. Yafee's comprehensive guides have helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Use the step-by-step process outlined here, keep all screenshots and correspondence, and do not hesitate to escalate to your payment provider or the MDTCA if Loopmasters ignores your request.

Start your cancellation process now by identifying your subscription platform, and remember: Yafee is here to help you understand your rights at every step.