How to cancel Loopmasters in new zealand and claim your refund

What Loopmasters is and why you might want to leave

Loopmasters operates as a digital music production platform offering sample packs, loops, sound presets, and access to Loopcloud-a cloud-based subscription service. The service provides producers with thousands of samples, cloud storage, and production software features. Whether you've subscribed to Loopcloud or purchased individual sample packs, you hold clear consumer rights under New Zealand law. Yafee specialises in helping producers, musicians, and digital service subscribers navigate cancellations safely and recover refunds they're legally owed.

If your subscription no longer aligns with your production workflow, you've found a more affordable alternative, or you simply don't use the service, you have the legal right to cancel. The sooner you act, the better-particularly if you want to avoid the next billing cycle. Yafee recommends cancelling before your renewal date to prevent unexpected charges.

When you should cancel Loopmasters

You might cancel if you've switched to a competitor offering better value, your music production needs have changed, or you've discovered unused features. New Zealand consumer law protects you regardless of how obscure Loopmasters makes the cancellation process. Most cancellations take only minutes once you understand the correct procedure.

Your cancellation options at a glance

You can cancel a Loopcloud subscription directly through your account dashboard, contact Loopmasters support by email, or send a formal written cancellation request to their UK registered office. For one-off digital purchases made within the 14-day cooling-off period, contact support before you download or access the content to preserve your refund eligibility.

Understanding your consumer rights in new zealand

New Zealand consumer law provides robust protections when you purchase digital services online, and these rights supersede any restrictive terms Loopmasters includes in their conditions.

The 14-day cooling-off period under the consumer guarantees act

When you purchase a digital product from Loopmasters-such as a sample pack or preset bundle-you have 14 days to change your mind and request a refund. This statutory right originates from the Consumer Guarantees Act 1993 (CGA). However, your right to cancel lapses the moment you download or stream the content. For Loopcloud subscriptions, the 14-day period begins from your subscription date. If you cancel within this window before the service begins delivering access, Loopmasters must refund your full payment immediately.

Your legal position: You hold an unconditional right to cancel any digital service subscription within 14 days of purchase, provided the service has not yet commenced. The Consumer Guarantees Act 1993 establishes this as a non-waivable consumer protection. Yafee advises documenting your cancellation request with timestamps, as this strengthens your position if Loopmasters disputes the timeline.

Refund rights for active subscriptions

If you cancel a Loopcloud subscription after the service has commenced, you must pay a pro-rata fee for the period you've already used. Loopmasters must refund any unused, pre-paid portion of your subscription without delay. Examine your account for credits before contacting support, as these may offset any pro-rata charges.

If Loopmasters terminates your subscription without proper notice, or if the service proves faulty or misrepresents its features, you retain the right to demand a full refund outside the standard 14-day window. The CGA protects you against misrepresentation, unfit services, and breaches of explicit warranties.

Extended refund windows for digital downloads

While the statutory cooling-off period is 14 days, certain Loopmasters sample packs qualify for refunds up to 60 days from purchase if you have not downloaded the content. This extended window is a commercial courtesy rather than a legal requirement. Yafee recommends reviewing Loopmasters' current terms, as policies change. Contact their support team to confirm whether your specific purchase qualifies for this extended period.

How to cancel your Loopmasters subscription step by step

Cancelling your Loopcloud subscription through your account is the fastest and most documented method. Follow each step precisely and retain copies of all communications.

Cancel through your online account dashboard

1. Open your web browser and navigate to loopcloud.com.
   • Sign in with your registered email address and password.
2. Locate your account settings or subscription menu.
   • This typically appears in the top-right corner under a profile icon or username.
   • Select "Account Settings", "My Account", "Subscription", or "Billing".
3. Find the section labelled "Plans", "Subscription Status", or "Active Subscriptions".
   • Review your current subscription tier and next billing date.
4. Select "Cancel Subscription" or "Manage Subscription".
   • Loopmasters may present a retention offer or discount. You are not obligated to accept.
5. Confirm your cancellation request.
   • Loopmasters will display a confirmation message and send a confirmation email to your registered address.
   • Save this email as proof of your cancellation date.
6. Verify that your subscription status now shows "Cancelled" or "Inactive".
   • Check your account again within 24 hours to confirm the change has processed.

Cancel by contacting Loopmasters support by email

1. Compose a formal cancellation email to Loopmasters support.
   • Use the contact form at their website or locate their support email address in your account settings or previous invoices.
2. Include the following details in your message:
   • Your full name and registered email address.
   • Your Loopmasters or Loopcloud account username.
   • Your subscription type (for example, "Loopcloud Premium", "Sample Pack Bundle").
   • Your subscription or order reference number.
   • The date you wish your cancellation to take effect.
   • A clear statement: "I wish to cancel my subscription effective immediately" or "effective before [date]".
3. Send your email from the address linked to your Loopmasters account.
   • This confirms your identity and prevents disputes about authorisation.
4. Request a written confirmation of cancellation.
   • Ask Loopmasters to reply with the cancellation date and any refund information.
5. Retain a copy of your sent email and their response.
   • These documents prove you submitted a valid cancellation request within the legal timeframe if a dispute arises.

Cancel by post to Loopmasters' registered office

1. Prepare a formal cancellation letter.
   • Address it to Loopmasters' UK registered office (the service does not publish a separate New Zealand address).
   • Type or write clearly to ensure legibility.
2. Include the following information in your letter:
   • Your full name and registered email address.
   • Your account username and subscription reference number.
   • The subscription type and current billing date.
   • A dated statement requesting cancellation effective immediately or on a specified date.
   • A request for written confirmation and details of any refund due.
3. Send your letter via registered post or courier to the address listed below.
   • Registered post provides a tracking number and proof of delivery.
4. Keep a copy of your letter and the post receipt.
   • These records establish the date you submitted your cancellation request.
5. Allow 5 to 10 business days for Loopmasters to acknowledge your request.
   • If you receive no response, follow up by email or contact the Commerce Commission.

Refund timelines and payment processing

Loopmasters must process refunds within a reasonable timeframe after receiving your valid cancellation request. In New Zealand, the standard is 14 days from the date you cancelled.

When your refund will arrive

Once Loopmasters approves your cancellation, they must initiate a refund to your original payment method. Credit card refunds typically appear within 3 to 5 business days, though your bank may take a further 1 to 2 business days to post the credit. Direct bank transfers may take 5 to 10 business days. Yafee recommends checking your statement 10 days after Loopmasters confirms the refund has been processed.

What if you don't receive your refund

If your refund has not appeared 14 days after Loopmasters confirmed the cancellation, contact them again with the cancellation confirmation email or letter. Request evidence that the refund was processed. If Loopmasters refuses to refund or ignores your request, you may escalate to the Commerce Commission-New Zealand's consumer protection regulator-which enforces the Consumer Guarantees Act 1993.

Pricing and subscription plans at Loopmasters

Understanding your subscription cost helps you calculate your pro-rata refund if you cancel mid-cycle.

Prices vary depending on regional promotions and currency fluctuations. Always verify your exact charge on your last invoice before cancelling.

What happens after you cancel

Your access to Loopmasters or Loopcloud ceases immediately upon cancellation, though you may retain access to purchased sample packs if you downloaded them before cancellation.

Access after cancellation

Once your subscription ends, you lose access to cloud storage, streaming features, and any subscription-exclusive content. Sample packs or presets you purchased before cancellation remain yours if you downloaded them to your computer. Loopmasters does not delete your account automatically, so you may log in to retrieve past invoices or download records.

Reactivating your subscription

If you change your mind, you can resubscribe to Loopcloud at any time. Loopmasters may offer a discounted trial or introductory rate for returning customers. Your previous purchases and download history typically remain associated with your account.

Common cancellation mistakes to avoid

Most cancellation failures stem from incomplete requests or untracked communications-both easily preventable.

Mistake 1: cancelling without confirming your account details

If you submit a cancellation request with an incorrect or outdated email address, Loopmasters may process the cancellation on the wrong account or fail to send a confirmation. Always verify your registered email and account username before submitting any cancellation request.

Mistake 2: downloading content during the cooling-off period

Downloading a sample pack or streaming a preset forfeits your right to refund under the 14-day cooling-off period. Contact support immediately if you downloaded content accidentally and wish to cancel. Yafee advises requesting cancellation before downloading, then requesting permission to delete the file if you wish to retain the refund.

Mistake 3: assuming your subscription cancels when you stop using it

Ceasing to use Loopcloud does not automatically cancel your subscription. Your payment continues until you formally cancel. Check your bank statement regularly for unexpected charges, and cancel as soon as you decide not to renew.

Mistake 4: failing to document your cancellation request

If you cancel only through the account dashboard without sending a follow-up email, you have no proof of the cancellation date if Loopmasters disputes it later. Always confirm cancellation by email or keep the confirmation screenshot. Yafee recommends sending a follow-up email stating, "I confirm that I cancelled my subscription on [date] via the dashboard" to create a paper trail.

Mistake 5: not requesting a refund explicitly

Cancelling your subscription does not automatically generate a refund-you must request one within 14 days if you qualify. State in your cancellation request, "I request a full refund under the Consumer Guarantees Act 1993 cooling-off period" to ensure Loopmasters processes the refund rather than issuing a credit.

Should you keep or cancel your Loopmasters subscription

Deciding whether to cancel depends on your music production habits, budget, and access to alternative platforms.

Escalation if Loopmasters refuses to refund or cancel

If Loopmasters fails to process your cancellation or refund within 14 days, you have a right to escalate your complaint to New Zealand's consumer protection authority.

Contact the commerce commission

The Commerce Commission enforces the Consumer Guarantees Act 1993 and investigates complaints against retailers who breach consumer rights. If Loopmasters refuses to cancel your subscription or honour a refund you're legally entitled to, lodge a formal complaint with the Commission. You must demonstrate that you submitted a valid cancellation request (via email receipt, postal tracking, or account confirmation) and that Loopmasters either ignored it or refused it without legal justification.

The Commission can compel Loopmasters to process your refund, issue penalties, or both. Yafee advises retaining all cancellation correspondence and a timeline of events before escalating-this evidence strengthens your case significantly.

Contact Loopmasters' UK parent company

If Loopmasters' support team fails to respond, escalate your request to their UK registered office using the postal address provided in this guide. Send a second formal letter referencing your earlier cancellation request and requesting urgent action. Include evidence of your first cancellation attempt and specify a deadline (for example, "I expect a response within 7 days").

Cancellation checklist for new zealand customers

Use this checklist to ensure you've completed every step correctly.

How yafee helps you cancel Loopmasters safely

Yafee is a contract and consumer rights specialist that guides customers through cancellations of digital services, subscriptions, and online purchases across New Zealand and the United Kingdom. Our team understands the Consumer Guarantees Act 1993 and how it applies to music production platforms, streaming services, and software subscriptions.

Yafee has helped thousands of consumers cancel Loopmasters, recover refunds, and escalate complaints to the Commerce Commission when necessary. We provide step-by-step guidance, email templates, and evidence collection strategies to strengthen your position if the company disputes your claim. Whether you're cancelling during the 14-day cooling-off period or fighting for a refund after the deadline has passed, Yafee ensures you understand your rights and execute your cancellation correctly.

Visit yafee.com today to explore more guides on cancelling digital services, understanding your consumer rights, and recovering refunds from overseas retailers. Yafee also offers template letters, email scripts, and escalation frameworks tailored to New Zealand consumer law. Let Yafee walk you through your cancellation with confidence and clarity.

Loopmasters' contact address for postal cancellations

Use this address only if you cannot cancel online or by email. Allow 5 to 10 business days for postal delivery and processing.

Loopmasters Limited
Unit 1, Darnley Road
Gravesend, Kent DA11 0DG
United Kingdom

Include your full name, email address, account username, and subscription reference number in your letter. Request a dated confirmation of cancellation and refund details. Yafee recommends using registered post so you have proof of delivery, which strengthens your case if you later need to escalate to the Commerce Commission.