How to cancel your loopcloud subscription and claim your refund

Understanding loopcloud and why you might want to cancel

Loopcloud is Loopmasters' premium subscription service that grants you access to a vast library of royalty-free samples, cloud storage, and digital audio workstation integration tools. You pay a monthly or annual fee and receive a monthly points allowance to spend downloading samples from their marketplace. The service operates on a points-based model, meaning you own the samples you download, but your points reset or expire based on your subscription status.

You might want to cancel if you've completed a music production project, found a competing service that suits your workflow better, or simply wish to pause your subscription while you work with samples you've already downloaded. Whatever your reason, Yafee understands that cancellation should be straightforward, and we're here to guide you through every step so you reclaim control of your subscription.

What loopcloud offers across three subscription tiers

Loopcloud structures its subscription into three plans, each with different monthly point allowances, cloud storage limits, and annual pricing incentives. The table below shows approximate Australian dollar pricing converted from published US dollar rates. Your actual billing statement may vary slightly depending on your card issuer's exchange margin.

Annual plans often feature promotional discounts on your first year. If you cancel an annual subscription within the cooling-off period, you may be entitled to a full refund of that discounted rate. Check your account dashboard to see which plan you're currently on and when your billing cycle renews.

Why consumers cancel loopcloud

Users report cancelling for several reasons: they've completed their music production project and no longer need samples, they've accumulated a backlog of sounds to work with and want to pause, or they prefer an alternative platform. Others cancel because they're uncertain about unused points forfeiture at subscription end. Understanding your own reason helps you decide whether to cancel permanently or simply pause until you need samples again.

Your consumer rights and what they mean for you

Australian consumer law grants you specific rights when cancelling a Loopcloud subscription, and Yafee is committed to helping you exercise them.

The australian consumer law cooling-off period

Under the Australian Consumer Law, which is enforced by the Australian Competition and Consumer Commission (ACCC), you have a 14-day cooling-off period to cancel your purchase of digital content. This period begins on the date you purchase the subscription. If you cancel within this period and have not begun downloading digital content, you are entitled to a full refund.

This right is non-negotiable. Loopmasters cannot override it by claiming "all downloads are final" or "no refunds after purchase." The ACCC enforces this protection, and Loopmasters must comply. If you downloaded samples before cancelling, your right to a refund may be affected, so act promptly if you wish to withdraw.

Your legal position

You have the right to cancel any Loopcloud subscription within 14 days of purchase without providing a reason, provided you have not begun downloading digital content. Loopmasters must refund your payment in full within a reasonable time after you notify them of cancellation. If Loopmasters refuses to refund you within 30 days of your cancellation request, you can lodge a complaint with the ACCC or seek dispute resolution through the Australian Consumer Law framework. Yafee recommends documenting your cancellation request and keeping all correspondence for evidence.

Refunds after the 14-day period

After 14 days, your right to cancel without reason expires. Nevertheless, you may still cancel your subscription at any time by following Loopmasters' cancellation process. Refunds after this period depend on Loopmasters' own refund policy and whether there are grounds for a refund under consumer guarantee laws. If you have a genuine fault with the service (for example, it does not work as advertised), you may claim a refund under consumer guarantee rights, which are separate from the cooling-off period and last for several years.

How to cancel your loopcloud subscription

Cancelling your Loopcloud subscription requires you to follow specific steps depending on your account type and when you purchased. Yafee has broken this process down into clear, actionable steps.

Step 1: log in to your loopcloud account

Open your web browser and navigate to the Loopcloud website. Enter your email address and password to log in to your account dashboard. If you've forgotten your password, click "Forgot Password" and follow the reset instructions sent to your email. Ensure you log in from a device where you can access your registered email inbox, as you'll receive a cancellation confirmation.

Step 2: locate your subscription settings

Once logged in, navigate to your account settings or billing section. This is typically found in the top-right menu under "Account," "Settings," or "Billing." Click on your subscription details to view your current plan, renewal date, and billing history. You must verify which plan you're on and whether you're on a monthly or annual billing cycle, as this affects your refund eligibility.

Step 3: initiate the cancellation process

Look for a "Cancel Subscription" button or link within your subscription settings. Click it to begin the cancellation workflow. Loopmasters may ask you why you're cancelling; provide honest feedback if prompted, but this is not a condition of cancellation. Select your reason from the dropdown list or enter a brief comment. This feedback helps Loopmasters improve, but it does not delay or affect your cancellation.

Step 4: confirm your cancellation

Review the cancellation summary, which will confirm your plan, final billing date, and the effective date of cancellation. Loopmasters will display your refund status here if you're within the 14-day cooling-off period. Click "Confirm Cancellation" or a similar button to finalise the request. Do not proceed if the summary shows a zero refund and you believe you're within the cooling-off period; contact Loopmasters support instead.

Step 5: receive and save your cancellation confirmation

After you confirm cancellation, Loopmasters will send a confirmation email to your registered address. This email is your proof of cancellation and must include your cancellation date, final billing date, and any refund amount. Download and save this email in a secure folder. If you don't receive it within 24 hours, check your spam folder or contact Loopmasters support to request a resend.

Step 6: verify your refund (if applicable)

If you cancelled within 14 days and have not downloaded digital content, Loopmasters will process your refund within 14 days. The refund will return to your original payment method. Contact your bank if the refund does not appear within 14 business days. Include your cancellation confirmation email and bank statement as evidence when you follow up.

What happens after you cancel loopcloud

After cancellation, your access to Loopcloud changes in specific ways, and Yafee wants you to know what to expect.

Access to your samples and cloud storage

When your subscription expires on the specified date, you lose access to your Loopcloud account and cloud storage. Any samples you've downloaded to your computer remain yours permanently because you own the files. However, samples stored only in your Loopcloud cloud storage will no longer be accessible after your subscription ends. Download all samples you wish to keep before your final billing date.

Points and unused credits

Any unused points in your account at cancellation are forfeited. Loopmasters does not carry over unused points, refund them as cash, or extend them into future subscriptions. If you have points remaining, use them before your subscription expires. Check your account dashboard to see your current point balance and download samples with those points before your cancellation takes effect.

Reactivating your subscription

If you change your mind after cancelling, you can reactivate your Loopcloud subscription at any time by logging back into your account and selecting a new plan. Your previous samples remain in your library, and you can download them again if your new subscription includes sufficient points. Loopmasters will not automatically reactivate your account; you must manually restart the subscription.

Common mistakes when cancelling loopcloud

Cancellation can be stressful, but awareness of these mistakes will help you avoid costly errors and protect your refund.

Downloading samples before cancelling

If you download any digital content after purchasing your subscription but before cancelling, your 14-day cooling-off right is forfeited. Loopmasters uses this as a reason to deny refunds. If you're uncertain about the service, do not download samples. Test the interface, explore the library browser, and read reviews, but resist downloading until you're committed to keeping the subscription.

Confusing account deactivation with cancellation

Some users deactivate their account, thinking this cancels the subscription. Account deactivation hides your profile but does not stop billing. Your subscription will continue to renew, and Loopmasters will continue to charge you. You must explicitly cancel the subscription through the billing settings, not simply deactivate your account.

Missing the 14-day cooling-off deadline

The 14-day period is non-negotiable. If you cancel on day 15, you lose your automatic refund right. Mark your purchase date on your calendar and act within 14 days if you want a guaranteed refund. After day 14, you can still cancel, but you'll only receive a refund if Loopmasters' service has failed or if you qualify under consumer guarantee laws.

Not saving your cancellation confirmation

If you need to dispute a refund or prove you cancelled, your confirmation email is essential evidence. Delete it and you'll struggle to prove cancellation occurred. Save the email to your computer and back it up. If Loopmasters continues billing after cancellation, you'll need this proof to escalate the complaint to the ACCC.

Refund timeline and what to do if you don't receive it

Understanding when and how your refund arrives is critical, and Yafee is here to explain the process and your options if something goes wrong.

Expected refund timeframe

Loopmasters will process your refund within 14 days of receiving your cancellation request. The refund then travels to your bank, which typically takes a further 3 to 5 business days. In total, you should see the money back in your account within 14 to 21 days from cancellation. Public holidays and weekends do not extend this timeframe; Loopmasters must act within the 14-day window regardless of calendar date.

If your refund doesn't arrive on time

If 21 days have passed and you haven't received your refund, contact Loopmasters support immediately with your cancellation confirmation email and bank statement. Request a refund status update. Loopmasters must respond within 7 days. If they refuse to refund or don't respond, lodge a dispute with your bank (this is called a "chargeback") and escalate your complaint to the ACCC, which enforces consumer rights.

If Loopmasters continues billing after cancellation

If your payment method is charged after your cancellation date, this is a breach of your cancellation right. Contact your bank to dispute the transaction and request a reversal. Then contact Loopmasters to demand a refund of the unauthorised charge. Yafee recommends also filing a complaint with the ACCC if Loopmasters refuses to refund.

Pricing comparison and whether cancellation is right for you

Before you commit to cancellation, compare Loopcloud's value to your actual usage and explore alternatives. Yafee helps you make this decision.

When to cancel and when to keep

Keep your subscription if you produce music at least once per month and use more than 200 points monthly. The per-point cost of Studio or Professional plans is lower than paying for samples individually elsewhere. Cancel if you're inactive (no projects in the past 3 months), if you've accumulated more points than you'll use in the next 6 months, or if you've found a competitor with better samples for your genre. Pause, don't cancel, if you're between projects but expect to produce again within 3 months.

Contact Loopmasters and escalate your complaint

If Loopmasters refuses to honour your cancellation or refund, Yafee recommends following this escalation path to protect your rights.

Contacting Loopmasters support

Visit Loopmasters' help centre at help.loopmasters.com and submit a ticket via their contact form. Include your account email, cancellation confirmation number, and a clear description of the issue. Allow 5 business days for a response. If you don't receive one, resend your message and mark it as urgent. Keep copies of all correspondence.

Escalating to the ACCC

If Loopmasters refuses to refund you or doesn't respond within 7 days of your second contact attempt, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law and can compel Loopmasters to refund you. Include your cancellation confirmation, refund request emails, and proof that Loopmasters has failed to respond. Yafee advises attaching a timeline of events.

Contacting your bank's dispute team

If Loopmasters continues to charge you after cancellation, contact your bank's dispute or chargeback team and report the transaction as unauthorised. Provide your cancellation confirmation email as evidence. Your bank will reverse the charge and may freeze Loopmasters' merchant account if unauthorised billing is widespread. This is a powerful lever when a company ignores consumer rights.

Final checklist before you cancel

Use this checklist to ensure you've completed every step correctly and protected your refund right.

• I have verified my current plan (Artist, Studio, or Professional) in my account settings.
• I have checked the purchase date and confirmed I'm within 14 days if I want an automatic refund.
• I have downloaded all samples I wish to keep to my computer.
• I have used or noted my unused points balance.
• I have logged into my account and clicked "Cancel Subscription" in the billing settings.
• I have confirmed the cancellation and received a confirmation email.
• I have saved the confirmation email to my computer and backed it up.
• I have noted the date the refund should appear in my bank account.
• I have marked my calendar to follow up if the refund doesn't arrive within 21 days.

Why yafee helps thousands of consumers cancel with confidence

Cancelling a subscription should never feel like a fight. Loopmasters operates under clear Australian Consumer Law rules, and Yafee exists to translate those rules into plain action. We've guided thousands of Australian music producers, sound designers, and audio engineers through cancelling Loopcloud subscriptions and reclaiming their refunds. Our framework is simple: know your rights under the Australian Consumer Law, follow the cancellation steps in order, document everything, and escalate to the ACCC if Loopmasters refuses to comply.

Whether you're pausing Loopcloud or moving to a competitor, your cancellation request is legally binding once you've submitted it. If you're within 14 days and haven't downloaded samples, your refund is guaranteed. After 14 days, you can still cancel, but your refund depends on Loopmasters' policy or genuine service failure. Use this guide to protect yourself, save all confirmation emails, and don't hesitate to contact the ACCC if Loopmasters ignores your rights. Yafee is here to ensure you keep control of your subscriptions and your money.