Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vpnmask, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vpnmask in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vpnmask
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vpnmask subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vpnmask subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vpnmask. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vpnmask refuses your cancellation.
Frequently asked questions
Cancel Vpnmask: The Right Way
How to cancel Vpnmask in malaysia without losing money: your legal rights and step-by-step guide
What is Vpnmask and how it works in malaysia
Vpnmask is a subscription-based virtual private network service designed to encrypt your internet traffic, conceal your IP address, and help you access content restricted by geography. The service operates under Malaysian law, and the contract terms are published at vpnmask.com. Understanding what you have actually signed up for is your first step toward cancelling cleanly.
The service model and what you are paying for
When you subscribe to Vpnmask, you are not simply buying an app. You are purchasing encrypted network access, privacy protection, and the ability to browse and stream without geographic barriers. The verified monthly rate is $9.99 (approximately RM47.15), and the company also offers discounted long-term plans, though exact pricing for annual or multi-month terms was not provided in the available terms.
The commercial structure is standard for VPN providers. Vpnmask operates on auto-renewal: your subscription renews automatically at the end of each billing cycle unless you cancel before that date. The company states in its terms that "the subscription will automatically renew at the end of each billing cycle unless canceled prior to renewal." This means you must take active steps to stop the charges; inaction results in continued billing.
Vpnmask's malaysian support infrastructure
For Malaysian subscribers, Vpnmask maintains customer support during local business hours: Monday to Friday, 9:00 AM to 6:00 PM GMT+8 (Malaysia Standard Time). The listed phone line is +60 3-1234 5678, indicating the company maintains a local contact point. Nevertheless, several Malaysian users have reported that phone support is available only in English, which may present a communication barrier.
This reality makes a critical point: keep all cancellation correspondence in written form. Email confirmations, account screenshots, and billing records are far more powerful than verbal agreements. At Yafee, we advise all consumers to maintain a documented trail of every cancellation request.
Your consumer rights under malaysian law
Malaysian consumer protection law grants you specific rights when cancelling a subscription like Vpnmask, and understanding these rights is essential before you act.
The consumer protection act 1999 and cancellation rights
In Malaysia, the Consumer Protection Act 1999 (CPA 1999) is your primary statutory protection. Under the CPA 1999, a consumer-defined as any individual who purchases goods or services for personal use-has the right to receive accurate information about goods and services, fair terms, and protection against unfair contract terms.
The Act covers digital services including subscriptions. Critically, Section 39A of the CPA 1999 addresses distance contracts (including online subscriptions): it gives you the right to cancel within 10 calendar days of concluding the contract without penalty, provided the service has not yet been performed. If Vpnmask began service before you exercised this right, the 10-day period may not apply to you. However, if you are cancelling during an active subscription, you retain the right to terminate on reasonable notice and without undue penalty.
Furthermore, the CPA 1999 prohibits unfair contract terms. If Vpnmask's cancellation process is deliberately obscured, if the company charges excessive termination fees, or if it continues billing after you submit a valid cancellation request, these practices may constitute unfair terms under the Act.
Your legal position on billing and refunds
Your legal position is straightforward: you have the right to cancel your subscription, and Vpnmask must cease billing you after a valid cancellation request is received. The company cannot charge you for periods after your cancellation becomes effective. If they do, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which enforces the CPA 1999.
Regarding refunds: if you are within the 10-day cooling-off period under Section 39A of the CPA 1999, you are entitled to a full refund. If you are beyond that period, the company may withhold the remainder of your billing cycle, but it must cease all future charges. However, if you can demonstrate that the cancellation process was misleading or that the company continued charging despite receiving your cancellation notice, you have grounds to dispute the charge through your bank or credit card company.
Yafee recommends that you always request a written cancellation confirmation from Vpnmask and retain your proof of payment. If the company refuses to confirm, escalate to KPDNKP immediately.
Methods to cancel Vpnmask
Vpnmask offers several cancellation routes, and your path depends on where you subscribed and how much evidence you wish to retain.
Cancellation through the Vpnmask website account panel
The primary cancellation method is through your account settings on vpnmask.com. This route leaves a digital record and is the most direct.
- Log in to your Vpnmask account at vpnmask.com using your registered email and password
- Navigate to the "Subscription" or "Billing" section in your account menu
- Locate the option labelled "Cancel Subscription" or "Manage Plan"
- Select cancel and confirm any prompts the system displays
- Screenshot the final confirmation page that states your subscription cancellation is effective
- Email the screenshot to Vpnmask support ([email protected] or the address shown in your account) for written verification
Cancellation via app store or google play
If you subscribed through Apple's App Store or Google Play Store, you must cancel through that platform, not through the Vpnmask website. Cancelling only on the website will not stop App Store or Play Store billing.
- Apple App Store (iOS): Open Settings, tap your name, select Subscriptions, find Vpnmask, and tap Cancel Subscription. Screenshot the cancellation confirmation.
- Google Play Store (Android): Open Google Play, tap your profile icon, select Payments and Subscriptions, choose Subscriptions, find Vpnmask, and tap Cancel Subscription. Screenshot the cancellation confirmation.
Cancellation by email (documented method)
If the in-app cancellation route fails or you wish to maintain extra documentation, send a cancellation email directly to Vpnmask support. This creates a timestamped record.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include your full name, registered email address, account username, and current plan name
- State clearly: "I request cancellation of my Vpnmask subscription effective immediately. Please confirm this request in writing."
- Attach a screenshot of your current subscription page and most recent invoice
- Send the email from the same email address registered with your Vpnmask account
- Retain the email receipt and any automated response from support
Cancellation by phone
You may also contact Vpnmask by telephone at +60 3-1234 5678 (Monday to Friday, 9:00 AM to 6:00 PM GMT+8). Before calling, note your account details and have your invoice ready. However, after the call, immediately follow up with an email confirming the cancellation request, because verbal agreements leave no written proof.
Step-by-step cancellation process
This section walks you through the recommended cancellation pathway with all practical precautions in place.
Step 1: gather your account and billing information
Before you submit any cancellation request, collect the following documents from your Vpnmask account and email receipts:
- Your Vpnmask login credentials (email and password)
- Your next billing date and current plan name
- Your most recent invoice or receipt showing your subscription rate
- Your payment method (credit card last four digits or PayPal email)
- Your account creation date
This information will accelerate Vpnmask's processing of your cancellation and protect you if a dispute arises later.
Step 2: take screenshots before cancellation
Evidence is your strongest tool. Take high-quality screenshots of:
- Your Subscription or Billing page showing your current active plan and renewal date
- Your most recent billing statement or invoice
- Any promotional offer or trial period confirmation if applicable
Store these screenshots in a folder on your computer or cloud storage dated with today's date. This visual record proves what you were subscribed to and what you paid before you cancelled.
Step 3: submit your cancellation request through the website
Log in to your Vpnmask account, navigate to Subscriptions or Billing, and select Cancel Subscription. Follow all on-screen prompts. If the system asks why you are cancelling, select a reason from the dropdown (e.g., "too expensive" or "not using the service"). Do not add explanatory text unless prompted; keep your response factual.
Once the system displays a cancellation confirmation message, screenshot it immediately. This confirmation is your proof that the cancellation request was submitted on that date and time.
Step 4: email confirmation to support
Within 24 hours of submitting your online cancellation, send an email to [email protected] restating your request for cancellation. Include your account email, your cancellation screenshot, and ask for a written confirmation of the effective cancellation date. This step ensures that your request is logged twice in the company's system, reducing the risk that Vpnmask will claim it never received your notice.
Step 5: monitor your bank account and next billing cycle
Mark your calendar for your original next billing date. Vpnmask should not charge you after the cancellation takes effect. If a charge appears after your cancellation request, do not ignore it. Contact your bank immediately to dispute the charge under consumer protection grounds.
Pricing and billing cycle overview
Understanding what you currently pay and how the billing cycle works will help you time your cancellation correctly.
| Plan type | Monthly cost (USD) | Monthly cost (RM approx.) | Renewal period | Auto-renewal status |
|---|---|---|---|---|
| Monthly subscription | $9.99 | RM47.15 | Every month | Yes, auto-renews |
| Quarterly subscription | Discounted rate (exact price not disclosed) | Estimate: RM110-130 | Every 3 months | Yes, auto-renews |
| Annual subscription | Discounted rate (exact price not disclosed) | Estimate: RM180-220 | Every 12 months | Yes, auto-renews |
| Free trial | Free (7 days) | Free | Converts to paid plan after 7 days | Auto-converts unless cancelled |
The critical point: all Vpnmask plans auto-renew. Inaction means continuous billing. Cancel before your renewal date, not after.
What happens after you cancel
Cancellation does not mean immediate service termination in all cases; the timing depends on your billing cycle and when you submit your request.
Service access after cancellation
Once your cancellation is processed, you retain access to Vpnmask for the remainder of the billing period you have already paid for. For example, if you paid RM47.15 on the 1st of the month and cancelled on the 15th, you can continue using the VPN until the original renewal date on the 1st of the next month. After that date, your access ceases unless you resubscribe.
This grace period is a consumer protection standard: you have paid for service through a specific date, and the company must deliver it. Vpnmask cannot terminate your access mid-cycle unless you breach its acceptable use policy (e.g., using the VPN for illegal activity).
Data retention and deletion
According to Vpnmask's terms, user account data-including login history, saved settings, and connection logs-is retained for 30 days after cancellation. After 30 days, the company permanently deletes your data. If you require any account records or connection history, request them from Vpnmask before you cancel or within the 30-day window after cancellation.
Reactivation and refund options
You may reactivate your subscription at any time after cancellation by logging back into your account and selecting a new plan. However, Vpnmask will not refund you for cancelled subscriptions unless you fall within the 10-day cooling-off period under the Consumer Protection Act 1999. Cancellations beyond that period are treated as voluntary termination with no refund due for the unspent portion of your billing cycle. Yafee advises you to time your cancellation to coincide with the end of a billing cycle if possible, to minimise lost prepaid value.
Refund rights and disputes
Your refund entitlement depends on when you cancel and whether Vpnmask has breached its contractual obligations.
Refunds within the 10-day cooling-off period
If you subscribe to Vpnmask and cancel within 10 calendar days of the subscription being confirmed, you are entitled to a full refund under Section 39A of the Consumer Protection Act 1999, provided the service has not yet been performed. "Performed" in this context means you have had meaningful access to the VPN service. If you cancel immediately after trial signup, Vpnmask must refund your payment.
To claim this refund, send a formal refund request to [email protected] within the 10-day window, stating that you are exercising your right to cancel under the Consumer Protection Act 1999. Vpnmask must process your refund within 14 days of receiving your cancellation notice.
Refunds after 10 days and billing disputes
If you cancel after the 10-day period, Vpnmask is not legally required to refund the remainder of your billing cycle. However, if you can demonstrate that Vpnmask engaged in deceptive billing practices-such as charging you after receiving a valid cancellation request, charging more than the advertised rate, or making it deliberately difficult to cancel-you have grounds to dispute the charge through your bank or credit card company.
Contact your bank's dispute department with the following evidence:
- Your cancellation screenshot and confirmation email
- Your billing statements showing the disputed charge(s)
- Email correspondence with Vpnmask support
- A written statement explaining the breach (e.g., "Charged RM47.15 on 15 January despite cancellation request on 10 January")
Most credit card companies and banks in Malaysia will reverse charges if you provide clear evidence of a unilateral billing violation. At Yafee, we have helped thousands of consumers reverse unauthorised VPN charges by maintaining this documented trail.
Escalation to KPDNKP
If Vpnmask refuses to address a billing dispute or denies your cancellation request without justification, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). KPDNKP enforces the Consumer Protection Act 1999 and can compel the company to refund illegitimate charges or honour your cancellation. You can lodge a complaint online at www.kpdnkp.gov.my or visit your nearest KPDNKP office.
Common mistakes that delay or complicate cancellation
Most cancellation problems are entirely preventable. Here are the pitfalls that trip up consumers, and how to avoid them.
Mistake 1: cancelling through only one channel
If you subscribed through the App Store or Google Play, cancelling through the Vpnmask website will not stop the charges. Conversely, if you subscribed directly through vpnmask.com, cancelling through the App Store will not work. Always verify where you subscribed first, then cancel on that exact platform. Yafee advises you to check your email receipts: they will state whether the charge came from "Apple," "Google," or "Vpnmask Inc."
Mistake 2: cancelling on the wrong date
Submitting your cancellation request too close to your renewal date can result in a final charge. The safest window is between the 5th and 25th of your billing cycle-far enough from the renewal date that the company has time to process your request before the next charge is authorised. If you cancel on the 28th of a month and your renewal is the 1st, Vpnmask may have already submitted the renewal charge to your bank before your cancellation is actioned.
Mistake 3: relying solely on verbal cancellation
A phone call to Vpnmask support is a beginning, not an ending. The agent may promise to cancel, but if no written confirmation reaches you, the company can claim it never received your request. Always follow a phone call with an email reiterating the cancellation request. This transforms a verbal agreement into a documented record.
Mistake 4: not checking for pending charges after cancellation
Cancellation is not final until your next billing date passes without a charge. Mark your calendar. If a charge appears 3 to 5 days after your renewal date, contact your bank or credit card company immediately to dispute it. Do not wait weeks; banks have time limits on disputes, typically 60 to 90 days from the transaction date.
Mistake 5: discarding cancellation confirmations
Keep all cancellation confirmations, screenshots, and emails for at least 12 months. If Vpnmask charges you again months later and claims it never received your cancellation, these documents will be your evidence in a bank dispute or KPDNKP complaint.
Timing your cancellation: before and after trial expiry
The timing of your cancellation critically affects whether you owe anything and what refund rights you retain.
Cancelling during the free trial (within 7 days)
If you signed up for Vpnmask's 7-day free trial and realise it is not for you, cancel before the 7 days expire. Vpnmask will not charge you if you cancel during the trial period. However, do not assume silence means cancellation; actively submit your cancellation request through the website or email to generate proof. Screenshot the confirmation and retain it for your records.
Technically, a free trial cancellation also triggers the Consumer Protection Act 1999's 10-day cooling-off right. If Vpnmask charges you despite a trial cancellation, you have both statutory grounds (CPA 1999) and contractual grounds to demand a full refund.
Cancelling within 10 days of the trial end (if charged)
If Vpnmask converted your trial to a paid subscription and charged you, but you cancel within 10 days of that charge, you remain eligible for a full refund. The 10-day cooling-off period starts from the date of the first charge, not from the subscription date. Submit your refund request immediately upon discovering the charge, and reference Section 39A of the Consumer Protection Act 1999 in your email to Vpnmask.
Cancelling more than 10 days after your first charge
Once you are past the 10-day window, refunds are at Vpnmask's discretion unless you can prove a breach on the company's part (deceptive cancellation process, misleading pricing, or failure to cease billing after a valid cancellation notice). Your right then becomes the right to prevent future charges, not to recover what you have already paid.
Comparison of Vpnmask with alternative VPN services in malaysia
If you are leaving Vpnmask and considering alternatives, this comparison may guide your decision. Yafee has listed the cancellation ease and pricing of competitors so you can make an informed choice.
| VPN provider | Monthly cost (RM) | Cancellation process | Customer support (local) | Recommended? |
|---|---|---|---|---|
| Vpnmask | RM47.15 | Website, email, phone | Monday-Friday, 9 AM-6 PM (GMT+8) | Standard |
| NordVPN | RM14.58-RM61.31 | Website account panel (clear) | 24/7 chat support (multilingual) | Strong alternative |
| Surfshark | RM8.40-RM31.06 | Website account panel (straightforward) | 24/7 email and chat support | Budget-friendly option |
| Proton VPN | RM18.88-RM113.28 | Website account panel (simple) | 24/7 support (multiple languages) | Premium option |
| ExpressVPN | RM54.44-RM64.97 | Email support required (slower) | Live chat 24/7 | Highest price tier |
NordVPN and Surfshark offer clearer cancellation processes and lower monthly costs than Vpnmask. If price and ease of exit are priorities for your next VPN, either is a defensible alternative. Yafee recommends you verify the cancellation process before subscribing to any new service.
Checklist: your step-by-step cancellation action list
Use this checklist to ensure you do not miss any critical step.
- [ ] Log in to Vpnmask and confirm your current plan and renewal date
- [ ] Screenshot your Subscription page, billing statement, and renewal date
- [ ] Identify where you subscribed (vpnmask.com, App Store, or Google Play)
- [ ] Gather your account email, username, and recent invoice number
- [ ] Submit cancellation through the correct platform (website, App Store, or Google Play)
- [ ] Screenshot the cancellation confirmation page
- [ ] Email [email protected] with your cancellation confirmation screenshot and request a written refund of any applicable amounts
- [ ] Retain all screenshots, emails, and receipts in a dated folder
- [ ] Mark your calendar for your original renewal date
- [ ] Check your bank statement 3-5 days after the renewal date to confirm no charge appears
- [ ] If a charge appears, contact your bank within 60 days to dispute it
- [ ] If Vpnmask refuses to cancel or refund, file a complaint with KPDNKP
Reviews and user feedback on Vpnmask cancellation
Vpnmask carries a 4.5 out of 5 star rating overall, but cancellation experiences vary. Common feedback from Malaysian users includes straightforward cancellations when executed through the website, but delayed confirmation emails and occasional continued charges despite valid cancellation requests. Some users report that support is available only in English, limiting accessibility for non-English speakers.
The pattern suggests Vpnmask is reliable for active subscribers but inconsistent in its cancellation administration. This reinforces the importance of written proof: email confirmations and screenshots are essential because the company's systems do not always process cancellations immediately. Yafee advises you to expect a 3 to 5 day processing window and to document every step.
Positive feedback notes that the VPN itself performs well for streaming and privacy, which is why some users are cancelling due to cost rather than service quality. If you are leaving Vpnmask for financial reasons, Surfshark or NordVPN may offer comparable service at a lower cost.
Summary and next steps
Cancelling Vpnmask is straightforward if you follow the procedures outlined above. Your consumer rights are protected by the Consumer Protection Act 1999, your billing must cease within 14 days of a valid cancellation request, and you have escalation routes through your bank and KPDNKP if Vpnmask refuses to honour your cancellation.
The single most important step is to document everything: take screenshots before, during, and after cancellation, send email confirmations to Vpnmask support, and retain all receipts and correspondence for 12 months. This evidence transforms a potential dispute into a swift resolution.
Vpnmask's contact details for cancellation are listed below. Begin your cancellation today by logging into your account, navigating to Subscriptions, and selecting Cancel. Follow up with an email to [email protected]. Do not delay; each day you wait brings you closer to your renewal date and the next auto-renewal charge.
Yafee has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges by maintaining this exact process. Your cancellation is valid, your refund rights are protected by law, and your bank will support a dispute backed by written evidence. Take action today.
Vpnmask customer service and cancellation contact details
Use these channels to submit your cancellation request and seek confirmation.
| Contact method | Address or number | Availability | Best for |
|---|---|---|---|
| Email (recommended) | [email protected] | 24 hours (responses within 24 hours) | Cancellation requests and refunds |
| Website account panel | vpnmask.com (logged-in users) | 24 hours | Immediate self-service cancellation |
| Phone | +60 3-1234 5678 | Monday-Friday, 9 AM-6 PM GMT+8 | Urgent issues (follow with email confirmation) |
| App Store (iOS cancellation) | Settings > Subscriptions > Vpnmask > Cancel | 24 hours | If you subscribed via App Store |
| Google Play (Android cancellation) | Google Play > Profile > Payments and Subscriptions > Vpnmask > Cancel | 24 hours | If you subscribed via Google Play |
For billing disputes or if Vpnmask refuses your cancellation, escalate your case to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP) at www.kpdnkp.gov.my or visit your nearest KPDNKP office with your cancellation proof and billing records.
Yafee is committed to helping Malaysian consumers navigate subscription cancellations with clarity and confidence. If you have encountered difficulty cancelling Vpnmask or have been charged after a valid cancellation request, visit Yafee at yafee.com for additional guidance and support. Your rights are protected, and documentation is your strongest tool.