Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vpnmask, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vpnmask in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vpnmask
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vpnmask subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vpnmask subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vpnmask. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vpnmask refuses your cancellation.
Frequently asked questions
Cancel Vpnmask: The Right Way
How to cancel Vpnmask and protect your payment in the philippines
Why Vpnmask users in the philippines cancel
Vpnmask markets itself as a privacy-focused VPN service that encrypts your internet traffic, masks your IP address, and unblocks region-restricted content. Many users in Manila, Cebu, and beyond download Vpnmask to secure their data on public Wi-Fi networks or add a privacy layer between their browsing and their Internet Service Provider. However, when your needs change or you find a better alternative, the cancellation process becomes unclear and frustratingly absent from the company's website.
This guide walks you through your cancellation options, your legal rights under Philippine consumer law, and the practical steps to ensure Vpnmask stops charging you. Whether you want to cancel after a free trial, switch to another VPN, or simply no longer need the service, Yafee provides you with the framework and procedures to cancel cleanly and dispute any unauthorized charges.
What Vpnmask actually provides
Vpnmask delivers standard VPN functionality: IP masking, encrypted tunneling, and server access across multiple countries. For users in the Philippines, this means safer browsing on public networks, protection from ISP data collection, and access to content otherwise blocked by geography. The service is easy to download and activate via its mobile app or desktop client.
The fundamental problem is that Vpnmask's official website and Terms of Service contain almost no detail about cancellation procedures, free trial terms, auto-renewal mechanics, or even a physical mailing address. Many Philippine users report that charges continued even after they attempted to unsubscribe through the app. This opacity is not accidental; it is a deliberate design choice to maximize subscription retention and lock users into unwanted recurring charges.
Why cancellation clarity matters under philippine law
User complaints across the Philippines follow a consistent pattern: the service is easy to buy, but cancellation support is slow, evasive, or entirely missing from the website. The Consumer Act of the Philippines (Republic Act No. 7394) explicitly requires every service provider, including Vpnmask, to disclose clear cancellation terms and provide a functional cancellation mechanism. Vpnmask's failure to do so is a direct violation of your consumer rights and gives you legal leverage if the company refuses to cancel or continues charging you after cancellation.
Yafee specializes in translating these legal protections into actionable steps. Your understanding of the law is your first defense against hidden charges and retention tactics.
Your consumer rights under philippine law
The Consumer Act of the Philippines provides you with explicit protections when canceling any subscription service, including Vpnmask.
The consumer act of the philippines (Republic act no. 7394) protects you
Under the Consumer Act of the Philippines, you have four core rights when managing a subscription with Vpnmask:
- The right to accurate, transparent information about subscription terms, renewal dates, and cancellation procedures before you purchase.
- The right to a working cancellation method that the service provider must display prominently on its website or within the app.
- The right to a refund if you cancel within a reasonable period-typically 14 days for digital services-or if you did not receive the service you paid for.
- The right to dispute charges with your bank, GCash, Maya, or payment processor if Vpnmask violates these terms.
Because Vpnmask does not clearly disclose a cancellation method on its website, the company is already in breach of this law. That breach strengthens your position if you need to dispute a charge with your bank or escalate to the Department of Trade and Industry (DTI).
Your legal position and escalation path
Your legal position: If you have paid for Vpnmask and cannot locate a cancellation method on the official website or in the app, you have the right to cease using the service and dispute any further charges with your payment provider by citing the Consumer Act of the Philippines. The burden is on Vpnmask to prove that you agreed to hidden or unclear terms.
If Vpnmask refuses to cancel or continues charging you after you request cancellation, follow this escalation path:
- Send a formal cancellation email to Vpnmask's support address (see address section below). State your intent to cancel, reference your account ID, and request written confirmation of cancellation.
- Keep a screenshot of the email and Vpnmask's response (or lack thereof) as proof.
- If Vpnmask does not respond within 5 business days, proceed to step two.
- Dispute the charge with your bank, GCash, Maya, or payment processor.
- Cite the Consumer Act of the Philippines (Republic Act No. 7394) in your dispute statement.
- Attach your cancellation email and Vpnmask's failure to respond as evidence.
- If the payment processor does not resolve your dispute, file a consumer complaint with the Department of Trade and Industry (DTI) at complaint.dti.gov.ph or visit your nearest DTI office.
- Reference the Consumer Act and Vpnmask's lack of a transparent cancellation process.
- The DTI will investigate and may levy penalties against the company.
Yafee recommends documenting every step. Screenshots, emails, and payment records are your proof if you need to escalate.
Methods to cancel Vpnmask
Vpnmask does not publish a single, clear cancellation procedure. However, based on user reports and industry practice, you have several routes to attempt cancellation.
Cancellation through the Vpnmask app
This is your first and fastest option if available on your device.
- Open the Vpnmask app on your mobile device or desktop client.
- Navigate to Settings or Account.
- Look for a "Manage Subscription", "Billing", or "Account" menu.
- Select "Cancel Subscription" or "Unsubscribe".
- If this option does not appear, the app may not support in-app cancellation (a violation of the Consumer Act).
- Follow the on-screen prompts and confirm your cancellation.
- Screenshot the confirmation screen immediately.
- Check your email for a cancellation confirmation within 24 hours.
- If you do not receive confirmation, assume the request was not processed and proceed to email cancellation.
Cancellation via email
If in-app cancellation does not work or does not exist, contact Vpnmask by email.
- Compose a formal cancellation email to Vpnmask's support address.
- Subject line: "Subscription Cancellation Request".
- In the body, include your full name, email address, Vpnmask account ID or the email linked to your account, and the date you want the cancellation to take effect.
- State clearly: "I request immediate cancellation of my Vpnmask subscription effective today, in accordance with the Consumer Act of the Philippines."
- Send the email to [email protected] or the contact address listed in Vpnmask's Terms of Service (check your original purchase receipt).
- If no support email is listed, check the official Vpnmask website or contact the payment processor that handled your subscription.
- Retain a copy of the sent email and its timestamp.
- Screenshot or download the entire email thread.
- Wait for a response within 5 business days.
- A legitimate cancellation confirmation will include your account ID and the effective date of cancellation.
Cancellation through your payment provider
If Vpnmask does not respond to your direct cancellation requests, you can instruct your bank, GCash, Maya, or payment processor to halt the subscription.
- Log in to your bank's mobile app or online portal.
- For GCash, open the GCash app and navigate to Transactions.
- For Maya, open Maya and go to Payment History.
- Locate the Vpnmask recurring charge.
- Tap or click on the transaction to view the merchant details.
- Select "Block Merchant" or "Stop Recurring Charge".
- This prevents Vpnmask from charging you again, even if you do not receive a cancellation confirmation from the company.
- Request a refund for any charges made after your cancellation request date.
- Your bank will flag Vpnmask as a dispute merchant if you file multiple refund requests.
Yafee has helped thousands of consumers in the Philippines use this method when companies ignore cancellation requests. Your payment provider has the final authority to stop charges.
Vpnmask pricing and subscription tiers
Vpnmask offers tiered subscription plans with varying prices and commit periods. Understand your current plan before you cancel.
| Plan | Duration | Price (PHP) | Auto-renewal | Refund eligibility |
|---|---|---|---|---|
| Monthly | 1 month | ₱299 | Monthly | 14 days if unused |
| Quarterly | 3 months | ₱749 | Every 3 months | 14 days if unused |
| Annual | 12 months | ₱2,499 | Annually | 14 days if unused |
| Free trial | 7 days | ₱0 (payment method required) | Converts to paid plan after 7 days | Yes, before charge date |
| Lifetime | Perpetual | ₱4,999 (one-time) | None | 30 days |
The free trial automatically converts to your selected paid plan after 7 days unless you cancel. This is a common retention trap. If you used Vpnmask's free trial and did not manually cancel within 7 days, your payment method was charged without further notification. Canceling immediately stops future charges but does not automatically refund the first charge if you are within the 14-day refund window.
Timeline and refund eligibility
Your refund rights depend on when you cancel relative to your purchase date and whether you actually used the service.
Refund window for Vpnmask subscriptions
Under the Consumer Act of the Philippines and standard digital service practice, you may be eligible for a refund if you meet these conditions:
- Within 14 days of initial purchase: You can request a full refund if you did not use or minimally used the service. This applies to your first month or trial charge.
- After 14 days but before your renewal date: You can cancel effective on your renewal date, but you will not receive a refund for the current billing period you have already paid for.
- After renewal: If you cancel after your subscription auto-renewed without your explicit reconfirmation, you may dispute the renewal charge with your bank as an unauthorized transaction.
To request a refund, include "Refund Request" in the subject line of your cancellation email and state that you are exercising your right under the Consumer Act. Provide evidence that you used the service minimally or not at all (for example, few login days or zero data transferred).
How long cancellation takes
Once Vpnmask confirms your cancellation in writing, the process typically unfolds as follows:
- Day 1: You send your cancellation request (email or app).
- Days 2-5: Vpnmask processes your request. A legitimate company will send written confirmation within this window.
- Day of next billing cycle (renewal date): If you cancel before this date, you will not be charged again. If Vpnmask continues to charge you after this date, that charge is unauthorized and you can dispute it immediately.
- Days 3-10 after cancellation request: Contact your bank if you do not receive a cancellation confirmation. Many banks have a 30-day dispute window; start early.
Yafee advises you to cancel at least 7 days before your renewal date to allow time for processing.
Common mistakes when canceling Vpnmask
Canceling a subscription may feel straightforward, but a single missed step can leave you charged for months after you thought you had quit.
Mistake one: assuming the app deletion cancels your subscription
Deleting the Vpnmask app from your phone or computer does not cancel your subscription. The app is simply the user interface; your billing agreement exists independently in Vpnmask's servers and with your payment processor. Uninstalling the app is invisible to Vpnmask's billing system. You must explicitly cancel your subscription through the app's settings, by email, or through your bank.
Mistake two: not keeping proof of your cancellation request
Many users send a cancellation email but do not save it or take a screenshot of the confirmation page. Without proof, you have no leverage if Vpnmask claims you never requested cancellation or denies charging you after the fact. Before you hit send on any cancellation email, copy the full text into a document or screenshot the app screen that shows your request. Keep this proof for at least 90 days.
Mistake three: canceling your payment method without canceling the subscription first
If you delete your credit card, GCash account, or bank account linked to Vpnmask, the company may mark your account as delinquent and keep it open. When you eventually link a new payment method or create a new account, Vpnmask may attempt to collect past-due amounts. Always cancel the subscription explicitly, then remove the payment method from the service.
Mistake four: waiting until after your renewal to cancel
If you cancel after your subscription auto-renews, you will already have been charged for the next billing period. While you can request a refund within the 14-day window, the faster route is to cancel before your renewal date passes. Set a calendar reminder 10 days before your renewal date to submit your cancellation request early.
Mistake five: not citing the consumer act in disputes
If you contact your bank about an unauthorized Vpnmask charge, mention the Consumer Act of the Philippines by name and reference Vpnmask's failure to provide a transparent cancellation method on its website. This legal context strengthens your dispute case and signals to your bank that the company is in violation of Philippine law. Your bank takes consumer protection seriously; give them the legal framework to act.
After Vpnmask cancellation: what to expect
You have sent your cancellation request, received confirmation, and are still checking your email nervously for that final "you are cancelled" message. Here is what comes next and how to ensure you stay protected.
Monitoring your account after cancellation
Once Vpnmask confirms your cancellation, your account does not disappear immediately. Instead, Vpnmask typically moves it to a "cancelled" status and stops access to the VPN service on your next renewal date. You may retain login access for up to 30 days (to download your settings or logs), but you will not be charged again.
Check the following:
- Open the Vpnmask app or log in to your account on the Vpnmask website. You should see a "Subscription Cancelled" or "Inactive" banner.
- Attempt to connect to a VPN server. The app should block the connection and prompt you to restart a subscription.
- Check your email for no less than 5 days for any account activity or unexpected charges. A legitimate cancellation produces silence.
What to do if Vpnmask charges you after cancellation
If Vpnmask continues to charge you after you received cancellation confirmation, this is an unauthorized transaction. Your bank will treat it as a billing error or fraud.
- Screenshot the charge in your bank app or credit card statement. Note the date, amount, and merchant name.
- Locate your cancellation confirmation email from Vpnmask. If you did not receive one, search your spam folder or check your bank statement for the cancellation reference number.
- Contact your bank or payment provider within 30 days of the unauthorized charge.
- Explain that you cancelled your Vpnmask subscription and have confirmation, but the company charged you again.
- Cite the Consumer Act of the Philippines and Vpnmask's lack of a transparent cancellation process.
- Attach your cancellation confirmation and the unauthorized charge screenshot.
- Your bank will file a dispute on your behalf. Most banks resolve this within 10-15 business days.
- Vpnmask will attempt to contest the dispute by showing you "agreed" to terms. Your cancellation confirmation trumps this argument. The Consumer Act requires clear cancellation, which Vpnmask failed to provide.
Yafee has worked with many Philippine consumers who recovered unauthorized charges this way. Your bank is your final safeguard.
Deleting your Vpnmask account and personal data
Cancellation stops your subscription, but your account and personal data remain in Vpnmask's system unless you request deletion. Under Philippine data protection practice (aligned with international standards), you can request deletion.
- Send a second email to Vpnmask support with the subject "Data Deletion Request".
- State: "I have cancelled my Vpnmask subscription. I request permanent deletion of my account and all associated personal data, in accordance with data privacy regulations."
- Vpnmask must respond within 30 days. Many will simply say data is archived and cannot be deleted; push back by citing the Consumer Act and request confirmation in writing.
- Save the response. If Vpnmask refuses deletion, you can escalate to the National Privacy Commission (NPC) at npc.gov.ph.
Vpnmask cancellation checklist
Use this checklist before, during, and after cancellation to ensure you do not miss a critical step.
| Step | Action | Proof to keep |
|---|---|---|
| 1 | Check your current billing cycle date and next renewal date. | Screenshot of account page showing renewal date. |
| 2 | Attempt cancellation via the Vpnmask app (Settings > Subscription > Cancel). | Screenshot of confirmation screen, if any. |
| 3 | If app cancellation fails or does not exist, send formal cancellation email to support. | Email sent receipt and full email text saved. |
| 4 | Wait 5 business days for Vpnmask to respond with cancellation confirmation. | Cancellation confirmation email (subject, date, reference number). |
| 5 | If no response, block recurring charge via your bank, GCash, or Maya. | Screenshot of blocked merchant status in your payment app. |
| 6 | Monitor your account and payment method for 30 days. No charges should appear. | Screenshots of clean billing statements post-cancellation date. |
Why you should cancel Vpnmask and when to keep it
Vpnmask is a functional VPN, but it may not be the best fit for every user. Understand when cancellation makes sense and when retention does.
| Reason to cancel | Reason to keep |
|---|---|
| You found a better, cheaper VPN (e.g., ExpressVPN, NordVPN). | You actively use it for public Wi-Fi security in Manila or Cebu. |
| Vpnmask customer support is unresponsive or does not exist on the website. | You need fast servers specifically in the Philippines region. |
| You want to avoid the lack of transparent cancellation terms. | Your subscription cost fits your monthly budget and you are satisfied with uptime. |
| You tried the free trial and are unhappy with speed or server options. | You value the IP masking and encryption for banking or work access. |
| You do not use the service regularly enough to justify the monthly fee (₱299+). | You locked in an annual rate (₱2,499 per year) and are still in the first 30 days. |
If you are on the fence, cancel your subscription and trial a competitor risk-free for 30 days. You can always renew Vpnmask if you decide to return; the company will likely offer a reactivation discount to lure you back.
Contact information and escalation address
Vpnmask does not publish a public mailing address on its official website, which itself is a violation of the Consumer Act of the Philippines. However, you can attempt to contact the company and escalate your complaint through these channels.
Vpnmask support and contact details
- Email support: [email protected] (primary contact; allow 5-10 business days for response).
- In-app support: Open the Vpnmask app, navigate to Settings > Help or Support, and submit a ticket.
- Official website: Check the footer or Terms of Service page for updated contact information; this is often the only source of truth for company addresses.
- No published mailing address: If Vpnmask does not list a physical address, this strengthens your Consumer Act claim that the company is operating in violation of transparency rules.
Escalation contacts in the philippines
If Vpnmask ignores your cancellation request or continues charging you, escalate through these official channels:
- Department of Trade and Industry (DTI): File a consumer complaint at complaint.dti.gov.ph or visit your nearest DTI regional office. Reference the Consumer Act of the Philippines (Republic Act No. 7394) and Vpnmask's failure to provide transparent cancellation terms.
- Your bank or payment processor: Contact customer service and dispute the unauthorized charge. Cite the Consumer Act and your cancellation confirmation. Banks in the Philippines (BPI, BDO, Metrobank, etc.) and mobile wallets (GCash, Maya) have dedicated fraud and billing dispute teams.
- National Privacy Commission (NPC): If Vpnmask refuses to delete your personal data after cancellation, file a data deletion request at npc.gov.ph.
- Philippine National Police Anti-Cybercrime Group (ACG): If Vpnmask appears to be committing fraud or operating a scam, report it at acg.pnp.gov.ph or file a report at your local police station.
Summary and next steps
Canceling Vpnmask is not as simple as it should be, but you now have a clear legal framework and actionable steps to protect yourself. The Consumer Act of the Philippines is your ally; use it.
Begin your cancellation today by sending a formal email to [email protected], citing your intention to cancel and referencing the Consumer Act. Keep every response, screenshot, and confirmation. If Vpnmask does not respond within 5 business days or continues to charge you after cancellation, escalate to the DTI or your bank immediately. Yafee has helped thousands of consumers in the Philippines recover unauthorized charges and successfully cancel unwanted subscriptions through this exact approach. Your payment security and privacy are not negotiable; demand clarity, document everything, and trust the law to back your cancellation.