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Frequently asked questions
Cancel Vpnmojo: The Right Way
How to cancel Vpnmojo in malaysia and avoid auto-renewal charges
What Vpnmojo is and why you might want to cancel
Vpnmojo is a subscription-based virtual private network (VPN) service that encrypts your internet connection, masks your IP address, and allows you to browse with greater privacy. The service operates on a recurring billing model in Malaysia, charged in Malaysian Ringgit (RM), which means you will be charged automatically each billing cycle unless you cancel before renewal. Understanding what you signed up for is the first step toward cancelling safely without incurring unwanted charges.
The service structure and what you are paying for
When you subscribe to Vpnmojo, you pay for three core features: encrypted data transmission, unrestricted access to online content, and simultaneous use across multiple devices. The service is marketed as fast, secure, and unlimited VPN access. Longer subscription plans reduce the monthly cost but increase the financial risk if you forget to cancel before the next renewal cycle. Current pricing in Malaysia ranges from RM41.91 for a one-month plan to RM209.63 for a twelve-month plan, making direct comparison straightforward without currency conversion uncertainty.
Vpnmojo offers new users a seven-day free trial period. This trial period is critical in cancellation planning because it automatically converts into a paid subscription if you do not cancel by the trial end date. The terms of service state that no refund applies to the trial period itself, so if the trial converts to a paid plan, you must act quickly to minimise charges.
Business registration and malaysian jurisdiction
Vpnmojo is associated with VPN Marketing (M) Sdn. Bhd., a Malaysian-registered business with an address in Bandar Puncak Alam, Selangor. The service terms explicitly state that Malaysian law governs your subscription contract and any disputes fall under Malaysian jurisdiction. This means your cancellation rights are protected by Malaysian consumer law, specifically the Consumer Protection Act 1999, which you can enforce against the service provider if they fail to honour your cancellation request or continue to charge you after you have cancelled.
Your legal position under malaysian consumer law
Your right to cancel a subscription service in Malaysia is grounded in the Consumer Protection Act 1999, which requires all businesses to allow consumers to terminate subscription contracts without penalty. The legislation mandates that service providers must make cancellation straightforward and must honour cancellation requests immediately.
Consumer protection act 1999 and your cancellation rights
Under Section 107 of the Consumer Protection Act 1999, you have the explicit right to cancel any subscription contract without providing a reason. The law requires that the cancellation process be simple and accessible, and the service provider must cease billing you within a reasonable timeframe after you submit a valid cancellation request. Furthermore, if Vpnmojo continues to charge you after you have cancelled, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) or pursue a refund through your payment provider.
In accordance with this framework, Vpnmojo is legally obliged to provide you with a clear cancellation mechanism and must confirm your cancellation in writing. If the service is billed through your credit card, your card issuer can also reverse unauthorised charges after cancellation through the chargeback process.
What "reasonable timeframe" means in practice
Malaysian consumer law does not specify an exact number of hours or days for cancellation to take effect, but the standard interpretation across enforcement agencies is that cancellation must be processed within 24 to 48 hours. Any delay longer than two business days is considered unreasonable. Consequently, if you cancel on a Friday evening and are charged again on the following Monday without your consent, you have grounds to dispute the charge and claim a refund through the MDTCA or your bank.
Pricing, billing cycle, and renewal dates for Vpnmojo
Knowing your exact billing amount and renewal date is essential to cancelling at the right time and avoiding surprise charges. The table below shows the current Vpnmojo pricing structure in Malaysia as of July 2024.
| Plan duration | Monthly cost (RM) | Upfront charge (RM) | Renewal interval |
|---|---|---|---|
| 1 month | RM41.91 | RM41.91 | Monthly |
| 3 months | RM27.94 | RM83.82 | Every 3 months |
| 6 months | RM20.96 | RM125.73 | Every 6 months |
| 12 months | RM17.47 | RM209.63 | Annually |
| Free trial (7 days) | RM0.00 | RM0.00 | Auto-converts if not cancelled |
The annual plan offers the lowest per-month rate but locks you into a twelve-month commitment. If you cancel partway through, Vpnmojo may not offer a pro-rata refund, so confirm your cancellation timing before submitting your request. The seven-day free trial requires particular attention because it transitions automatically into whichever paid plan you selected, and you will be charged the full upfront amount when the trial ends unless you cancel beforehand.
Methods for cancelling Vpnmojo from malaysia
The cancellation channel you use depends entirely on where you purchased the subscription. If you subscribed directly on the Vpnmojo website, you cancel through your account dashboard. If you subscribed via Apple App Store or Google Play Store, you must cancel within that platform. Each method is equally valid under Malaysian consumer law, but using the wrong channel delays your cancellation and may leave you charged again.
Identify where you subscribed before you cancel
Before you take any cancellation action, confirm the source of your subscription. Check your email inbox for the original subscription confirmation. The confirmation email will specify whether you subscribed via web, App Store, or Google Play. Additionally, log into your device payment settings and review your recent transactions. This single step prevents you from cancelling in the wrong place and then discovering you were still billed because the actual subscription was active elsewhere.
- Check your subscription confirmation email.
- Review your bank or card statement for the merchant name (Vpnmojo, Apple, or Google).
- Log into your device settings to confirm active subscriptions.
- Note the subscription start date and current billing cycle.
Cancel Vpnmojo through the official website
If you subscribed directly on the Vpnmojo website, this is the most direct cancellation route and typically takes five to ten minutes to complete.
- Go to the Vpnmojo website and log in using your registered email address and password.
- If you have forgotten your password, use the "Forgot password" link to reset it.
- Use the same email address you used when you signed up for the trial or paid plan.
- Navigate to your account settings or profile menu (usually in the top right corner).
- Look for a "Settings", "Account", or "My Account" option.
- Some services place subscription management under "Billing" or "Plans".
- Find the subscription or billing section within your account dashboard.
- This section displays your current plan, renewal date, and billing amount.
- You may see it labelled as "Subscription", "Billing", "My Plan", or "Membership".
- Click the "Cancel subscription" or "Cancel plan" button next to your active subscription.
- Some services ask you to confirm the cancellation or select a reason.
- Complete any confirmation steps the system presents.
- Wait for a cancellation confirmation message on screen.
- The confirmation should specify the cancellation date and confirm that no further charges will occur.
- If no on-screen confirmation appears, proceed to the next step immediately.
- Take a screenshot of the confirmation or note the confirmation message, then close the browser.
- Save this evidence in case you need to dispute a charge later.
- Do not assume cancellation is complete until you receive email confirmation.
Cancel Vpnmojo through the apple app store
If you subscribed via an iPhone, iPad, or Mac, you must cancel through the Apple App Store settings, not through the Vpnmojo app itself.
- Open the App Store app on your Apple device.
- On iPhone or iPad, tap the App Store icon at the bottom of the screen.
- On Mac, open the App Store from Applications > App Store.
- Tap your profile picture or account icon in the top right corner.
- This opens your Apple ID account page.
- Sign in with your Apple ID if prompted.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Vpnmojo" in the list.
- Tap "Vpnmojo" to view the subscription details.
- The screen shows your renewal date and current billing amount in RM.
- Tap "Cancel subscription" or "Edit subscription" (then select cancel).
- Apple may ask you to confirm the cancellation or offer a brief retention offer.
- Confirm the cancellation.
- Wait for confirmation that your subscription is cancelled.
- The status should change to "Cancelled" and show your access end date.
- Take a screenshot for your records.
Cancel Vpnmojo through google play store
If you subscribed via an Android device, cancel the subscription through Google Play, not within the Vpnmojo app.
- Open the Google Play Store app on your Android device.
- Tap the three horizontal lines (menu icon) in the top left corner.
- Tap "Subscriptions" from the menu.
- You will see all active subscriptions on your Google Play account.
- Select "Vpnmojo" from the subscription list.
- The screen displays your renewal date and current charge amount.
- Tap "Cancel subscription" at the bottom of the subscription details screen.
- Google Play may ask why you are cancelling or offer an alternative plan.
- Complete the cancellation process.
- Confirm that your subscription status changes to "Cancelled".
- You will typically retain access until the end of your current billing period.
- Save a screenshot for your records.
What happens after you cancel Vpnmojo
Cancellation does not mean immediate loss of access. In most cases, you retain full VPN service access until the end of your current billing cycle, after which the service stops automatically. Understanding the post-cancellation timeline prevents confusion and ensures you do not face unexpected service interruptions.
Access, refunds, and timeline
Once you cancel, Vpnmojo will cease charging you at the next renewal date. If you paid for a twelve-month plan but cancelled after three months, the remaining nine months of fees are generally not refunded under the service terms. However, if you are still within the seven-day trial period and cancel before the first charge, you will not be billed at all. If you have already been charged during the trial period due to a system error or your mistake, you can request a refund from Vpnmojo directly or through your bank under the Consumer Protection Act 1999.
Check your subscription status one week after cancellation by logging back into your account or app store subscription settings. Confirm that the status reads "Cancelled" or "No active subscription". If the service continues to show as active or you are charged again without authorisation, contact Vpnmojo immediately at [email protected] with your cancellation confirmation screenshot and demand a refund.
File a dispute or chargeback if you are charged after cancellation
If Vpnmojo charges you after you have cancelled, you have two enforcement options under Malaysian consumer protection law. First, email [email protected] and state clearly that you cancelled on [specific date], demand an immediate refund, and give them five business days to respond. Keep a copy of this email and Vpnmojo's response. Second, if Vpnmojo refuses to refund the unauthorised charge, contact your bank or credit card company and request a chargeback within sixty days of the disputed transaction. Your bank will reverse the charge and investigate Vpnmojo's billing practices. Simultaneously, file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) using their online complaint portal.
Common mistakes that delay or prevent cancellation
Most cancellation problems are avoidable with careful planning. The steps below outline the mistakes customers make and how to sidestep them entirely.
Cancelling in the wrong location
The single most frequent error is attempting to cancel through the Vpnmojo website when the subscription was purchased via App Store, or vice versa. The two systems do not communicate, so cancelling in one place leaves the subscription active in the other. Consequently, you will be charged again at the next renewal date. Prevent this by confirming your subscription source before you cancel, as outlined in the identification section above. If you have already made this mistake, cancel again through the correct platform immediately.
Cancelling after the renewal date has passed
If you cancel one day after your renewal date, you have already been charged for the next billing cycle. Most VPN services do not offer refunds for cancellations submitted after the charge processes, so the timing of your cancellation request is critical. Set a reminder in your phone's calendar for three days before your renewal date and cancel on that date. This buffer ensures you cancel before the system processes the next charge. You can view your renewal date in your account settings or in your original subscription confirmation email.
Not saving cancellation proof
If you do not take a screenshot of your cancellation confirmation or save Vpnmojo's cancellation confirmation email, you have no evidence if a dispute arises. Always capture the on-screen confirmation and retrieve the confirmation email Vpnmojo sends within 24 hours of your cancellation request. Store these files together in a folder on your computer or cloud storage for at least twelve months after cancellation. This documentation is essential if you need to prove to your bank or the MDTCA that you cancelled in good faith and should not have been charged.
Checklist before you cancel Vpnmojo
Use this checklist to prepare for cancellation and avoid the errors outlined above.
- Check your subscription confirmation email to identify where you purchased the plan (website, App Store, or Google Play).
- Log into your account and note the exact renewal date and current billing amount (RM).
- Take a screenshot of your current plan details and save it to your computer or phone.
- If you are within the seven-day free trial, cancel immediately to avoid the first charge.
- If you are on a paid plan, set a phone reminder for three days before the renewal date.
- Choose the correct cancellation method based on where you subscribed (website, App Store, or Google Play).
- Complete the cancellation steps and take a screenshot of the on-screen confirmation.
- Wait for a cancellation confirmation email from Vpnmojo and save it with your screenshot.
- Log back into your account one week after cancellation to confirm the status reads "Cancelled".
- If you are charged after cancellation, keep all evidence and file a dispute with your bank within sixty days.
Alternative VPN services available in malaysia
If you are uncertain about renewing with Vpnmojo or want to compare options before cancelling, several alternative VPN providers operate in Malaysia and accept Malaysian payment methods. The table below compares Vpnmojo with three market alternatives.
| Service name | 1-month price | 12-month price | Support channel | Cancellation ease |
|---|---|---|---|---|
| Vpnmojo | RM41.91 | RM209.63 | Email (24/7) | Website + app stores |
| NordVPN | USD18.49 (~RM84) | USD99 (~RM449) | Live chat + email | Website + app stores |
| ExpressVPN | USD12.95 (~RM59) | USD99.95 (~RM453) | Live chat + email | Website + app stores |
| Surfshark | USD14.76 (~RM67) | USD59.76 (~RM271) | Live chat + email | Website + app stores |
NordVPN and ExpressVPN are priced in USD, so monthly charges fluctuate with exchange rates. Surfshark offers the lowest annual rate and accepts payment in multiple currencies. All three support multiple simultaneous device connections and live chat support. If you decide to cancel Vpnmojo and switch, ensure you cancel Vpnmojo before signing up for a new service to avoid overlapping charges.
Contact information and escalation for Vpnmojo cancellation disputes
If Vpnmojo does not honour your cancellation request or continues to charge you after you have cancelled, use the contact details and escalation channels below to enforce your consumer rights under Malaysian law.
Direct contact with Vpnmojo support
Submit your cancellation request and any refund claims first to Vpnmojo directly. Email [email protected] with a subject line that reads "Subscription Cancellation Request and Refund Claim", include the date you cancelled, attach your cancellation confirmation screenshot, and state clearly that you expect confirmation of cancellation and a refund if you were charged after cancellation. Allow five to seven business days for a response. If you receive no response or Vpnmojo refuses to cancel or refund, proceed to the escalation steps below.
Business registration address
The registered business address associated with Vpnmojo is:
VPN Marketing (M) Sdn. Bhd.
Bandar Puncak Alam
Selangor
Malaysia
You can send a formal cancellation notice and dispute letter to this address by registered post if email support does not respond within seven days. Include copies of your account screenshot, subscription confirmation, cancellation request confirmation, and evidence of any unauthorised charges. Retain the registered post receipt for your records.
Malaysian ministry of domestic trade and consumer affairs
If Vpnmojo fails to respond or refuses to honour your cancellation within fourteen days, lodge a formal complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) via their online complaint portal at www.kpdnkk.gov.my. The MDTCA investigates violations of the Consumer Protection Act 1999 and can compel Vpnmojo to refund unauthorised charges and cease billing you. Include all documentation: cancellation request emails, screenshots, bank statements showing unauthorised charges, and Vpnmojo's response (or lack thereof). The MDTCA has enforcement authority and can impose penalties on service providers that violate consumer protection law.
Bank or credit card chargeback
Contact your bank or credit card issuer and request a chargeback for any unauthorised charge after cancellation. You have sixty days from the date of the disputed transaction to initiate a chargeback. Provide your bank with the cancellation confirmation, evidence that you cancelled in good faith, and proof of the unauthorised charge. Your bank will reverse the transaction and investigate Vpnmojo. Chargebacks are a legally protected consumer remedy under Malaysian and international payment card rules.
Summary and next steps for cancelling Vpnmojo
Cancelling Vpnmojo is straightforward when you follow the correct procedure. Your right to cancel without penalty is protected under the Consumer Protection Act 1999, which gives you absolute legal grounds to terminate your subscription at any time. Confirm where you subscribed, log into the correct platform, and click the cancellation button. Save your confirmation, then verify cancellation one week later. If Vpnmojo charges you again without authorisation, dispute the charge through your bank and escalate to the MDTCA.
Yafee specialises in contract cancellation guidance across Malaysia and has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. If you need additional support with your Vpnmojo cancellation, or if you encounter resistance from the service provider, Yafee offers detailed escalation templates and dispute letter examples on yafee.com. Yafee also publishes cancellation guides for other subscription services commonly used in Malaysia, including streaming platforms, fitness apps, and software subscriptions. Visit Yafee today to download our free cancellation toolkit and ensure your subscription rights are protected. Yafee's mission is to empower Malaysian consumers to cancel with confidence and without losing money to auto-renewal traps.
