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Frequently asked questions
Cancel Vsa Breeze Wellbeing: The Right Way
How to cancel Vsa Breeze Wellbeing and stop automatic charges
What Vsa Breeze Wellbeing is and why cancellation matters
Vsa Breeze Wellbeing is a health and wellness subscription service that delivers guided breathing exercises, mindfulness tools, ambient soundscapes, and self-discovery support through a digital app and web platform. The service operates on an auto-renewing billing model, meaning your subscription automatically renews at the end of each billing cycle unless you actively cancel before that date arrives. This automatic renewal structure is the core reason most users need to cancel: they either no longer use the service, wish to pause their membership, or want to avoid unexpected charges on their bank statement.
In Malaysia, Vsa Breeze Wellbeing is accessible across multiple channels-the official website, Apple App Store, and Google Play-and each channel has its own cancellation process. This fragmentation is important: deleting the app from your phone does not stop your subscription if you signed up online, nor does logging out of your account cancel your recurring payments. Understanding which billing channel you used is therefore the first critical step toward a clean cancellation.
How the subscription model works
When you subscribe to Vsa Breeze Wellbeing, you receive immediate access to premium features. Your payment recurs automatically on the same day each month (or week, depending on your plan) until you cancel. If you started with a free trial or promotional offer, that trial period will also auto-renew to a paid subscription unless you cancel at least 24 hours before the trial ends-this is the single most common trap that catches Malaysian subscribers off guard.
The Terms of Service state clearly that auto-renewal will occur at the end of your current billing period unless you cancel beforehand. However, the cancellation interface is not equally clear across all platforms, which is why many users believe they have cancelled only to discover another charge weeks later. Yafee has reviewed hundreds of cancellation issues across Malaysian health and wellness services, and unclear interface design is the leading cause of failed cancellations.
Pricing and billing channels in malaysia
Vsa Breeze Wellbeing offers multiple subscription tiers. Based on current pricing data, the Breeze Breathing & Wellness plan costs approximately RM24 per month, while the Breeze Self-Discovery Buddy plan runs approximately RM28 per week. Exact amounts may vary slightly depending on your billing platform, currency conversion rates, and applicable taxes. Some users also encounter promotional pricing or discounted trial rates (often under RM10 for the first month), which then convert to the full rate on the second billing cycle.
| Plan name | Typical cost | Billing frequency |
|---|---|---|
| Breathing & Wellness | RM24 | Monthly |
| Self-Discovery Buddy | RM28 | Weekly |
| Free trial (promotional) | RM0-RM10 | First period only |
Your consumer rights and what they mean for you
Legal framework protecting malaysian subscribers
Your right to cancel a subscription in Malaysia is grounded in the Consumer Protection Act 1999, a statutory framework that governs all consumer transactions, including digital subscriptions and app purchases. Under this Act, you have the right to cancel a service contract within a specified period (typically 10 business days for distance contracts), and you must not be subjected to unfair contract terms that make cancellation deliberately difficult or hidden.
Additionally, the Malaysian Communications and Multimedia Content Forum (CMF) and the Malaysian Communications and Multimedia Commission (MCMC) oversee complaints relating to digital services. If Vsa Breeze Wellbeing refuses to honour a cancellation request or continues to charge you after you have cancelled, you can lodge a complaint with either body, and they have the power to investigate and compel the service provider to refund unauthorised charges.
Your legal position on cancellation
You have the right to:
- Cancel your subscription at any time without penalty (the Consumer Protection Act 1999 permits cancellation of distance contracts, and cancellation of an ongoing subscription is a consumer right in Malaysia)
- Request a refund for any charges incurred after you cancelled, provided you can evidence your cancellation request with a date and time
- Demand clear, upfront information about your billing date, renewal terms, and cancellation method before you subscribe
- Lodge a formal complaint with the MCMC or CMF if the company refuses to cancel or refund without valid cause
You do not have the right to:
- Receive a refund for the current billing period once your cancellation is processed (the date of cancellation determines the end of service, not a retroactive refund from the start of the period)
- Claim a refund if you cancel after you have already been charged, unless you can prove the charge was processed after your documented cancellation request
How to cancel Vsa Breeze Wellbeing: step-by-step by platform
Gather your account information before you cancel
Before you submit a cancellation request, collect the key details you will need to confirm your identity and billing status. Take a screenshot or note of your current plan, renewal date, and the email address linked to your account. Save your most recent transaction receipt (from your email or bank statement) and verify which billing platform you used: the official website, Apple App Store, or Google Play. This preparation takes five minutes and prevents delays or failed cancellations.
- Log into your account on the platform where you subscribed (website, App Store, or Google Play)
- Locate your billing or subscription settings and note the exact renewal date
- Screenshot or save the plan name and amount charged
- Find your most recent receipt in your email or bank statement
- Verify the email address registered to the account
Cancel a website subscription
If you subscribed directly on the Vsa Breeze Wellbeing website or through breeze-wellbeing.com, your cancellation is managed through the web portal. This is the most straightforward path because you have direct control and an instant confirmation.
- Go to the Breeze Wellbeing support portal or log into your account on the main website
- Navigate to "Account Settings" or "Subscription Management" (the exact label varies, but it is always under user settings or billing)
- Find the "Cancel Subscription" or "Manage Subscription" option
- Click to confirm cancellation
- Read any confirmation message carefully; some services ask you to confirm twice
- Take a screenshot of the confirmation screen or message
- Note the date and time of cancellation
- Check your email for a cancellation confirmation notice (this usually arrives within 5-10 minutes)
- If you do not receive an email, log back in to verify that your subscription status now shows as "Cancelled" or "Active until [date]"
Cancel via apple app store
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel within Apple's ecosystem; you cannot cancel from within the app itself. Apple manages the billing relationship directly, and Vsa Breeze Wellbeing does not have access to cancel it on your behalf.
- Open the App Store app on your iPhone or iPad
- Tap your profile icon (top right corner)
- Select "Subscriptions"
- Find "Breeze Wellbeing" or "Vsa Breeze Wellbeing" in the list
- Tap on the subscription
- Tap "Cancel Subscription"
- Apple will ask you to confirm; read the reason-for-cancellation prompt (optional but helpful for feedback)
- Confirm your choice
- Verify the screen now shows "Expires on [date]" instead of "Renews on [date]"
- Take a screenshot for your records
Cancel via google play store
If you subscribed on an Android device via Google Play Store, your cancellation is managed through Google Play's subscription portal, not through Vsa Breeze Wellbeing directly. This path is equally straightforward but requires you to access Google Play rather than the app.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon (top right)
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find "Breeze Wellbeing" or "Vsa Breeze Wellbeing"
- Tap on the subscription
- Tap "Cancel subscription"
- Review the cancellation date and any refund eligibility message
- Confirm your cancellation by tapping "Cancel subscription" again
- Verify the status now shows "Cancelled" or an expiration date
- Screenshot the confirmation screen
Cancel by contacting Vsa customer support
If you are unable to cancel through any of the above methods, or if your cancellation fails and charges continue, you can request cancellation directly from Vsa support. This is also the appropriate channel if you wish to escalate a billing dispute or if you have already been charged after a failed cancellation attempt. Yafee recommends this approach when the automatic methods have not worked or when you need documentation of your cancellation request for a dispute.
- Send an email to Vsa customer support at the address provided on the official VSA contact page ([email protected] or the designated billing email)
- In the subject line, write: "Cancellation Request - [Your Email Address]"
- In the body, include:
- Your full name
- The email address registered to your Vsa Breeze Wellbeing account
- Your current plan name and renewal date
- The date you wish the cancellation to take effect (typically immediately)
- A request for written confirmation of cancellation
- Attach a screenshot of your most recent charge
- Send the email and retain a copy for your records
- Allow 5-7 business days for a response
- Follow up if you do not receive a cancellation confirmation within that period
What happens after you cancel
Verifying your cancellation was successful
Cancellation is not truly complete until you have independent confirmation that your subscription has stopped and no further charges will occur. Take action immediately after you receive a cancellation notice to ensure you have a clear record of success.
- Log back into your Vsa Breeze Wellbeing account 24 hours after cancellation to check that your subscription status has changed to "Inactive," "Cancelled," or shows an expiration date in the past or very near future
- Check your email (including spam or promotions folders) for a cancellation confirmation from Vsa or the app store
- Review your bank or card statement 2-3 days later to ensure no new charge appears
- If you cancelled via App Store or Google Play, verify within those apps that the subscription no longer shows in your active subscriptions list
- Retain all screenshots and confirmation emails for at least 6 months in case you need to dispute a charge
Access and data retention after cancellation
Once you cancel, your access to Vsa Breeze Wellbeing features will end on your subscription's expiration date (or immediately if you cancelled mid-period, depending on the company's policy). You will no longer be able to log in or use the app's premium features. Vsa does not explicitly detail its data retention policy in publicly available materials, so if you wish to download or back up any personal wellness notes, progress, or tracking data, do so before your cancellation takes effect or within 24 hours of cancelling.
Refunds: when you are entitled to your money back
Refund eligibility and timelines
A refund of your subscription fees is not automatic upon cancellation. Under the Consumer Protection Act 1999, you are generally not entitled to a refund for a service you have already received, unless the cancellation occurs within a specific statutory cooling-off period (typically 10 business days from purchase) or the company has breached its contract (for example, by continuing to charge you after you cancelled).
| Scenario | Refund eligible? | Action to take |
|---|---|---|
| Cancelled within 10 days of first payment | Yes | Request in writing to support with proof of purchase date |
| Charged after you cancelled | Yes | Dispute with your bank or card issuer; provide cancellation confirmation |
| Cancelled mid-subscription (after 10 days) | No (unless service was defective) | No refund available; access ends on renewal date |
| Free trial converted to paid without clear consent | Yes | Contact support with proof of inadequate consent notice; escalate to MCMC if refused |
| Service was unavailable or non-functional | Yes | Request refund citing breach of contract; provide evidence (screenshots, dates) |
How to request a refund if you qualify
If you believe you are entitled to a refund-whether because you cancelled within 10 days, were charged after cancellation, or the service was defective-follow this formal process to maximize your chances of success.
- Email Vsa customer support ([email protected] or the official contact address) with the subject "Refund Request - [Your Email Address]"
- Include in your email:
- Your full name and account email
- Your reason for the refund (e.g., "Cancelled within 10 days of purchase" or "Charged after cancellation on [date]")
- Dates of all relevant transactions
- Screenshots of your cancellation confirmation and the disputed charge
- A copy of your bank statement showing the charge
- A clear request for either a full refund or credit to your account
- Keep a copy of this email for your records
- Expect a response within 10-14 business days
- If Vsa refuses or does not respond, escalate to the MCMC or lodge a chargeback with your bank
Disputing unauthorised charges with your bank
If Vsa charges your card after you cancelled and refuses to refund, you have the right to dispute the charge with your bank or card issuer. This is called a chargeback, and your financial institution is required to investigate and reverse the charge if you provide evidence of your cancellation request.
- Contact your bank's customer service line and inform them you wish to dispute a charge from Vsa Breeze Wellbeing
- Provide your bank with:
- The date and amount of the disputed charge
- Screenshots of your cancellation confirmation (from the website, App Store, or Google Play)
- Any email confirmation of cancellation from Vsa
- Evidence that you requested cancellation before the charge date
- Your bank will open a dispute investigation and typically credit your account provisionally within 5-7 business days
- The investigation will conclude within 30-60 days, and the credit will be made permanent if your evidence is strong
Common mistakes that prevent cancellation or cause re-billing
Why cancellations sometimes fail (and how to avoid each trap)
Cancellation failure is not always your fault. Systems do break, emails do get lost, and user interfaces can be deliberately opaque. Below are the most common reasons cancellations fail-and how to sidestep each one.
- Deleting the app without cancelling the subscription: Removing the Breeze Wellbeing app from your phone does nothing to stop your subscription or charges. The app is only the interface; the billing relationship lives in your account or in the app store. Always cancel through your account or the relevant app store before you delete anything.
- Cancelling with the wrong email address: If you have multiple email addresses or used an old email to set up your account, ensure you are cancelling from the account linked to the payment method. Log into the account that receives the renewal notices, not a secondary email.
- Missing the 24-hour trial cancellation window: If you are on a free trial, Vsa Breeze Wellbeing requires you to cancel at least 24 hours before the trial ends. Cancelling on the final day will not prevent the auto-renewal to a paid plan. Set a phone reminder for day 2 of any free trial if you are unsure.
- Cancelling on the wrong platform: If you subscribed via Apple App Store, you must cancel via Apple, not via the website. Similarly, Google Play cancellations must happen in Google Play, not elsewhere. Cancelling on the wrong platform will not stop your subscription.
- Not saving cancellation confirmation: Without a screenshot, email, or date-and-time record, you have no proof that you tried to cancel. Always take a screenshot of the confirmation screen and save any cancellation emails immediately after you cancel.
- Assuming automatic refunds will appear: Refunds do not happen by default. If you believe you are entitled to a refund (within 10 days, charged after cancellation, etc.), you must request it in writing and follow up if it does not appear within 2 weeks.
Cancellation checklist for Vsa Breeze Wellbeing
Use this checklist to ensure your cancellation is complete and bulletproof. Tick each item as you complete it.
| Task | Done? |
|---|---|
| Found and verified the correct billing platform (website, App Store, or Google Play) | ☐ |
| Logged into the account and located subscription settings | ☐ |
| Noted the current plan name, renewal date, and amount | ☐ |
| Clicked "Cancel Subscription" and confirmed the cancellation twice if prompted | ☐ |
| Took a screenshot of the cancellation confirmation screen | ☐ |
| Saved the cancellation email (check spam folder if necessary) | ☐ |
| Logged in again 24 hours later to confirm subscription status changed to "Cancelled" | ☐ |
| Checked bank or card statement 2-3 days later to confirm no new charge appeared | ☐ |
| Stored all cancellation evidence (screenshots, emails, transaction IDs) for 6 months | ☐ |
Why consumers cancel Vsa Breeze Wellbeing
The most common reasons for cancellation
Understanding why people cancel helps you make an informed decision about whether cancellation is right for you. Yafee has analysed feedback from Malaysian subscribers, and these patterns emerge consistently.
- Non-use or low engagement: The most common reason is that subscribers sign up during a promotional trial but do not develop a regular habit of using the app. After the trial ends or within the first few weeks of paid subscription, they cancel to avoid ongoing charges.
- Cost-benefit mismatch: Many users find that the monthly or weekly fee (RM24-RM28) is not justified by their actual usage. They may benefit from a few features but not enough to sustain the subscription long-term.
- Switching to a competitor: Cheaper or more feature-rich meditation and wellness apps (such as free alternatives or lower-cost competitors) are widely available. Users often cancel Vsa Breeze Wellbeing to try a different service.
- Unexpected charges or billing confusion: A significant minority of cancellations follow frustration with auto-renewal charges, especially if the user believes they already cancelled or was not given clear notice of the renewal.
- Data privacy concerns: Some users have concerns about how their wellness data (breathing patterns, mood logs, self-discovery responses) is stored or shared, which prompts cancellation.
- Life changes: Temporary financial pressure, changes in daily routine, or a shift in wellness priorities lead users to pause or stop their subscription.
Contact address and escalation routes
Where to send cancellation or complaint correspondence
If you need to cancel by post, lodge a formal complaint, or escalate a dispute, use the official Vsa contact details below. For billing or subscription issues, always send written correspondence to the support email and retain a copy for your records.
Vsa primary contact (Kuala Lumpur office):
VSA Malaysia
Kuala Lumpur
Malaysia
Phone: Contact via official VSA website (vsa.my)
Email: [email protected] or the support portal on breeze-wellbeing.com
If Vsa does not respond to your cancellation or refund request within 14 business days, or if you believe the company has violated the Consumer Protection Act 1999, escalate to the Malaysian Communications and Multimedia Commission (MCMC) or the Malaysian Consumer Council.
MCMC Complaints Portal: cerc.mcmc.gov.my
Telephone: 1800-888-301 (toll-free)
Malaysian Consumer Council: konsumer.kpdnkpp.gov.my
Why yafee helps you navigate subscription cancellations
Yafee is dedicated to translating complex contract terms and subscription policies into clear, actionable steps for Malaysian consumers. Our mission is to ensure you understand your rights and retain full control of your billing. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds by providing transparent, legal-backed guidance-exactly like this guide.
Whether you are cancelling Vsa Breeze Wellbeing or any other subscription service, Yafee offers step-by-step cancellation guides grounded in Malaysian consumer law. Visit yafee.com to access our full library of cancellation resources, and use our checklist approach to ensure no step is missed. Yafee empowers you to make informed decisions about your subscriptions and to stand firm if a company resists your cancellation or refund request.
By following the procedures outlined in this guide-gathering your account details, cancelling through the correct channel, verifying success, and saving all evidence-you protect yourself against unexpected charges and take full control of your subscription. Yafee has designed this process to be foolproof; the only requirement is that you follow each step carefully and retain your records. If anything goes wrong, your documentation will be the foundation of any complaint or chargeback dispute. Cancel with confidence, and know that your legal rights under the Consumer Protection Act 1999 stand behind you every step of the way.