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Frequently asked questions
Cancel Breethe: The Right Way
How to cancel Breethe: a legal guide for malaysian subscribers
Understanding Breethe and why cancellation matters in malaysia
Breethe is a subscription-based meditation and wellness app operated by OMG. I Can Meditate! Inc., a company headquartered in the United States with no registered office in Malaysia. The service delivers guided meditations, sleep stories, breathing exercises, hypnotherapy, and mindfulness content to over 4 million users globally, but your cancellation rights and billing protections are anchored in Malaysian consumer law, not US terms alone.
The critical issue for Malaysian subscribers is that Breethe operates on automatic renewal. After your free trial or billing cycle ends, the app will charge your payment method again unless you cancel before the next renewal date. Many users discover this too late, after funds have already left their bank account. This guide walks you through the cancellation process, your legal protections under the Consumer Protection Act 1999, and how to recover fees if Breethe fails to honour your cancellation request.
At Yafee, we have helped thousands of Malaysian consumers navigate app cancellations and recover unauthorized charges. This guide distils that experience into actionable steps grounded in your actual rights.
How breethe's subscription and billing work
Breethe offers multiple pricing tiers, and your subscription method determines where you cancel. The free trial lasts 14 days; after that period, you move into a paid plan unless you cancel in time. The key trap: if you subscribed via the Breethe website, you cancel on Breethe's account page. If you subscribed on iPhone or iPad, Apple handles your subscription and cancellation. If you used Android, Google Play manages it. Each platform has a different cancellation route, and cancelling on one does not cancel on another.
Current Malaysian pricing (subject to change in-app) includes monthly plans around RM59.99, annual plans around RM359.88, and lifetime access around RM1,499.00. Your exact renewal amount and date appear in your account settings or your app store subscription menu. Yafee recommends taking a screenshot of your plan details before you cancel; this creates evidence if you later dispute a charge.
Why malaysian consumers need clear cancellation rights
Malaysia's Consumer Protection Act 1999 gives you the right to cancel distance contracts (which include digital app subscriptions) within a specific timeframe and to receive transparent information about automatic renewal terms. Breethe must disclose its auto-renewal policy clearly before you enter the paid plan, and it must provide a simple cancellation mechanism. If Breethe breaches these obligations, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) or pursue recovery through the Small Claims Court if the amount is under RM5,000.
Understanding these rights prevents panic. You are not at Breethe's mercy; the law is on your side, and Yafee exists to clarify how to use it.
Pricing and plan options for Breethe in malaysia
Below is a snapshot of Breethe's current pricing structure in Malaysian Ringgit (RM). Always verify prices in-app, as they may change.
| Plan | Billing cycle | Price (RM) | Cost per month | Cancellation window |
|---|---|---|---|---|
| Monthly | Every month | 59.99 | 59.99 | Before next renewal date |
| Annual | Every 12 months | 359.88 | 29.99 | Before annual renewal (30 days notice recommended) |
| Lifetime | One-time purchase | 1,499.00 | N/A | No renewal; no cancellation required |
| Free trial | 14 days | 0.00 | 0.00 | Cancel within 14 days to avoid charge |
The annual plan offers the lowest per-month cost but carries the highest renewal risk if you forget to cancel. Yafee advises setting a calendar reminder 7 days before your renewal date as a failsafe.
Your legal position and consumer rights in malaysia
Your cancellation rights are protected by three pillars of Malaysian law.
The consumer protection act 1999
This is the primary statute governing your subscription rights. Section 6 of the Act requires all merchants to provide accurate information about automatic renewal terms before you enter into a contract. Section 7 requires that cancellation be simple and free of charge. If Breethe fails to provide clear renewal information or makes cancellation deliberately difficult, it breaches the Act, and you can file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL).
Furthermore, if Breethe charges you after you have cancelled, and the charge appears on your bank statement or credit card, you have the right to demand a refund. The Act places the burden on Breethe to prove the charge was authorized; it is not on you to prove it was not.
The personal data protection act 2010
Breethe must store your payment and account data securely and must not use it outside the scope of the subscription service. If your card details are misused or if unauthorized charges appear after cancellation, you can raise a data protection concern with the Personal Data Protection Commission (PDPC).
Your rights if Breethe refuses to cancel
Your legal position: If Breethe continues to charge you after you have submitted a written cancellation request and at least 7 days have passed, the company is in breach of contract and potentially in breach of the Consumer Protection Act 1999. You are entitled to pursue recovery in three ways: (1) demand a chargeback from your bank or card issuer; (2) lodge a formal complaint with the MDTCCL; (3) file a claim in Small Claims Court (if the amount is under RM5,000) or the District Court (if over RM5,000). Do not delay; most banks impose a 90-day chargeback deadline from the date of the disputed transaction.
Step-by-step cancellation methods for Breethe
Your cancellation method depends on where you originally subscribed. Follow the route that matches your purchase channel.
Cancel directly on the Breethe website
If you subscribed on Breethe's website (breethe.com), you cancel through your account settings.
- Log in to your Breethe account at breethe.com using your email and password.
- Go to Account Settings (usually found by clicking your profile icon or avatar in the top-right corner).
- Select "Subscription" or "Billing" (the label may vary).
- Find your active plan and click "Cancel subscription" or "Manage subscription".
- Confirm your cancellation. Breethe will ask why you are cancelling; you may skip this or provide feedback.
- You will receive an email confirmation. Save this email as proof of cancellation.
- Take a screenshot of the confirmation page showing the cancellation date and time.
If the cancel button does not appear or if the page is unclear, email Breethe support at [email protected] immediately. Include your account email, the date you subscribed, your current plan name, and a direct request: "Please cancel my subscription effective immediately and confirm this action by email." Consequently, you will have written evidence of your cancellation request.
Cancel on apple app store (iPhone and iPad)
If you subscribed on an iPhone or iPad, Apple manages your subscription, not Breethe directly. Cancelling through Breethe's app may not work; you must cancel on the App Store.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu.
- Select "Subscriptions" (or "iTunes & App Store" then "Subscriptions", depending on your iOS version).
- Find "Breethe" in the list of active subscriptions.
- Tap "Breethe" and select "Cancel Subscription".
- Confirm the cancellation. You will receive an on-screen confirmation and an email from Apple.
- Save both the on-screen confirmation and the Apple email as proof.
Apple will allow you to access Breethe's full content until the end of your current billing cycle, even after you cancel. No further charges will apply after that date. Nevertheless, do not assume cancellation is instant; Apple processes cancellations within 24 hours, so check your subscription list again tomorrow to confirm the status has changed to "Expired".
Cancel on google play (Android)
If you subscribed on Android via Google Play, you cancel your subscription through the Google Play app or website.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon (top-right corner).
- Select "Payments and subscriptions".
- Choose "Subscriptions".
- Tap "Breethe" from the list.
- Select "Cancel subscription".
- Confirm your cancellation and read any final messages.
- Google will email you a confirmation. Save this email as proof.
Like Apple, Google Play allows you to retain access to Breethe's premium content until the end of your current billing period. After that date, Breethe will either downgrade you to free access or lock your account, depending on Breethe's policy. In accordance with Google Play's terms, you will not be charged again once your cancellation is confirmed.
Refunds and what to do if a charge still appears
Breethe does not automatically refund charges after cancellation, but you have legal rights to recover unauthorized or repeat charges.
When Breethe will refund you
If you cancel before your billing date, no refund is due; you simply lose access after the current cycle ends. If you cancel after a charge has been processed but within 14 days, you may be eligible for a refund under the Consumer Protection Act 1999 (cooling-off period for distance contracts). However, Breethe may argue that digital content cannot be refunded once accessed. Yafee recommends requesting a refund anyway and escalating to the MDTCCL if Breethe refuses.
If you are charged after cancellation
If a charge appears on your bank statement or credit card after you have cancelled, take the following steps immediately.
- Collect all evidence: your cancellation confirmation email, screenshot of the cancellation page, and the disputed charge from your bank statement.
- Email Breethe at [email protected] with the subject "Disputed charge after cancellation" and include all evidence. Request an immediate refund and a full explanation of why the charge was processed.
- Give Breethe 7 business days to respond and issue a refund.
- If Breethe does not respond or refuses to refund, contact your bank or credit card issuer and request a chargeback. Provide the bank with your cancellation evidence. Most banks process chargebacks within 30 to 60 days.
- Simultaneously, lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at 1-800-886-800 or via their online portal. The MDTCCL can investigate Breethe for unfair contract terms and unauthorized billing.
Yafee has guided hundreds of Malaysian users through this exact process. The evidence you gathered at cancellation-the confirmation email and screenshot-is what wins disputes.
After cancellation: what happens to your account
Many users worry about losing their data or being locked out. Here is what actually happens after you cancel.
Your access to Breethe content after cancellation
Once you cancel, your access to premium content ends at the close of your current billing cycle. For example, if you cancel on the 15th of a month and your renewal was due on the 28th, you retain full access until the 27th at 11:59 p.m. After that, Breethe downgrades your account to free access (limited content, ads, no offline download) unless you subscribe again.
Your personal data-meditation history, saved content, preferences-remains on Breethe's servers unless you request deletion. If you want your data erased, email [email protected] and request "complete account deletion under the Personal Data Protection Act 2010." Breethe must comply within 30 days.
If you change your mind and want to resubscribe
You can resubscribe to Breethe at any time by opening the app, selecting a plan, and paying. Most users do not receive another free trial unless Breethe offers a promotional window. Do not assume you will; confirm the terms before paying.
Common mistakes to avoid when cancelling Breethe
Cancellation is straightforward, but a few missteps can derail the process and leave you open to unexpected charges. Here is what to watch for.
Cancelling on the wrong platform
The most common error is cancelling on Breethe's website when you actually subscribed via Apple or Google Play, or vice versa. If you subscribed on App Store, cancelling on Breethe.com will not stop your subscription. Check your bank statement or your app store subscription menu to confirm where you subscribed, then cancel on that platform only.
Assuming cancellation is instant
Cancellation requests can take 24 to 48 hours to process, especially across third-party platforms like Apple or Google. Do not assume the app has cancelled simply because you clicked the button. Check your subscription status again the next day. If the status still shows "Active" or "Renewing", follow up with support or your payment provider.
Not saving cancellation proof
If a charge appears later and Breethe claims you never cancelled, you need evidence. Save the cancellation confirmation email and take a screenshot of the cancellation confirmation page. Yafee recommends forwarding the confirmation email to a personal email account as a backup. This simple step prevents disputes that could cost you weeks to resolve.
Missing the renewal date
If you forget to cancel before the renewal date, the next charge will process automatically. Set a phone reminder 7 days before your renewal date to give yourself time to cancel without panic.
A checklist for cancelling Breethe successfully
Use this checklist to confirm you have completed all the steps.
| Task | Done? | Notes |
|---|---|---|
| Identify where you subscribed (website, Apple, or Google Play) | ☐ | Check your bank statement or app store subscription list |
| Take a screenshot of your plan name, renewal date, and renewal amount | ☐ | Do this before you cancel |
| Visit the correct cancellation page (Breethe, Apple, or Google Play) | ☐ | Wrong platform = cancellation fails silently |
| Click "Cancel subscription" and confirm | ☐ | Do not skip the confirmation step |
| Save the cancellation confirmation email and screenshot | ☐ | Store in a folder with your Breethe receipts |
| Wait 24 hours, then check your subscription status again | ☐ | Status should show "Cancelled" or "Expired" |
| Monitor your bank statement for the next renewal date | ☐ | If a charge appears, escalate immediately to your bank |
Contacting Breethe support and escalation routes
If you encounter problems during cancellation or believe Breethe has charged you after cancellation, contact support through the official channels.
Breethe support contact details
Email: [email protected] (for billing and account issues). Include your account email, the date of the issue, and a clear description of what went wrong.
In-app support: Open Breethe, go to Settings, and select "Help" or "Contact Support" (the label varies by version). Submit a support ticket and allow 5 to 10 business days for a response.
Response times are typically 5 to 10 business days. If Breethe does not respond within 2 weeks, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) at 1-800-886-800 or online at mdtccl.gov.my.
Escalation route if Breethe refuses to help
If Breethe ignores your request or refuses a justified refund, you have three escalation paths.
- Ministry of Domestic Trade and Cost of Living (MDTCCL): Call 1-800-886-800 or visit mdtccl.gov.my. File a formal complaint against Breethe for breach of the Consumer Protection Act 1999. Provide your cancellation evidence and the disputed charge.
- Small Claims Court (if amount is under RM5,000): File a claim in the Small Claims Court for unauthorized billing and damages. You do not need a lawyer, and court fees are minimal.
- Chargeback via your bank: Contact your bank and request a chargeback for the disputed charge. Provide all evidence. Banks typically rule in your favour if you have proof of cancellation.
In accordance with Malaysian law, Breethe cannot penalize you for pursuing these complaints or chargebacks. Retaliation by blocking your account or threatening legal action would itself breach the Consumer Protection Act 1999.
Why yafee recommends understanding your cancellation rights
Subscription apps like Breethe are designed to be easy to join but deliberately obscure to exit. The multi-platform billing (direct, Apple, Google Play) creates confusion. Automatic renewal catches users off-guard. Support delays force frustration. Nevertheless, the law is on your side, and knowing it is the first step to protecting yourself.
Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover funds. The patterns are predictable: users cancel on the wrong platform, forget to save proof, miss their renewal date by a day, or assume silence means success. This guide exists to help you avoid these traps.
Your rights under the Consumer Protection Act 1999 are absolute. Breethe must disclose auto-renewal clearly, provide a simple cancellation mechanism, and refund unauthorized charges. If it does not, the MDTCCL and the courts exist to enforce those rights on your behalf. Yafee is here to translate those rights into action, and this guide brings that clarity directly to you.
Cancel with confidence. You have the law, you have the evidence, and you have a clear path forward.