Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Truvision, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Truvision in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Truvision
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Truvision subscription with zero hassle
1
Fill in the form
Give us your details and those of your Truvision subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Truvision. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Truvision refuses your cancellation.
Frequently asked questions
Cancel Truvision: Step-by-Step Guide
How to cancel Truvision and stop autoship charges in malaysia
What Truvision is and how the subscription works
Truvision is a health and wellness subscription service that operates on an automatic renewal model, meaning recurring monthly or annual charges hit your card unless you cancel before each billing cycle. Many Malaysian users sign up during a free trial period, only to discover later that the service continues to charge them after the trial ends.
The autoship model explained
Truvision operates a month-to-month subscription with no long-term lock-in contract. The service works like this: you sign up, receive a 7-day free trial, and if you take no action, the subscription converts to a paid plan and renews automatically at the end of each billing period. This is the autoship setup that frustrates many users. The service's terms require at least 7 days' advance written notice before your next billing date if you wish to cancel.
Your account remains active during the current paid period after you cancel. Access stops only when that billing cycle ends. This means if you are billed on the 15th of each month and cancel on the 20th, you retain access until the end of that month, then the service closes.
Current pricing for malaysian users
Truvision offers two payment tiers. The monthly plan costs approximately RM28 (converted from USD 5.99), while the annual plan costs around RM283 (converted from USD 59.99). These figures use the approximate exchange rate of 1 USD to RM4.72, so your exact checkout amount may vary slightly depending on the current exchange rate applied by your payment processor.
You pay for ongoing access during each active billing period only. You do not gain lifetime ownership of content or features. If you cancel, you lose access once your current paid period expires.
Your consumer rights and what malaysian law protects you
Malaysia's Consumer Protection Act 1999 grants you specific rights when dealing with subscription services and automatic renewal contracts. Understanding these rights is the foundation of your cancellation position.
Consumer protection act 1999 and automatic renewal rights
Under the Consumer Protection Act 1999, any trader operating a subscription or autoship service must provide clear, transparent terms before you commit. Furthermore, you have the right to cancel without penalty before the trial period ends or within 14 days of your first paid charge, whichever is longer. This cooling-off period is non-negotiable and applies regardless of Truvision's internal policies.
The Act also requires that Truvision obtain your explicit consent to renew. Silence or inaction after a trial does not constitute consent under Malaysian consumer law. The service must send you a reminder at least 7 days before each renewal, so you have a clear opportunity to cancel. If Truvision fails to send this reminder, you may have grounds to dispute the charge.
Your legal position if charges continue after cancellation
If you cancel Truvision through the correct channel and a charge still appears, you are entitled to dispute it under the Consumer Protection Act 1999. Yafee recommends you gather your cancellation evidence immediately: screenshots of the cancellation confirmation, emails from Truvision acknowledging the cancellation, and your bank statement showing the unwanted charge. The Federation of Malaysian Consumers Associations (FMCA) and the Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) are the enforcement bodies you can escalate to if Truvision refuses to refund.
Do not assume the charge is final. Malaysian law places the burden on Truvision to prove they had valid consent to charge you. If you cancelled and were charged, the presumption is in your favour.
Cancellation methods available to you
Truvision offers multiple cancellation routes depending on how you signed up and where you access your account. The method you choose affects how quickly the cancellation processes and whether you receive written confirmation.
Cancelling through your online account
The primary cancellation method is through your account dashboard on the Truvision website. This is the fastest route because the system processes your request immediately and generates an instant confirmation code, which you must save as proof.
Cancelling by email support
If you cannot cancel online or the website process fails, you can contact Truvision's Malaysia-based support team by email at [email protected]. Email cancellation provides a written record, which is valuable if disputes arise later. Support response times during Malaysian business hours (Monday to Friday, 9 am to 5 pm) average 24 to 48 hours, though weekend responses may take longer.
Using the help centre chat
Truvision operates a live chat channel through its help portal. Chat provides immediate acknowledgment but offers no written record unless you screenshot the conversation. Use chat only if you are present to capture evidence of the cancellation request in real time.
Step-by-step cancellation process
Follow these steps in order to cancel your Truvision subscription without error and protect your position under Malaysian consumer law.
Step one: document your current account status
- Log into your Truvision account using your email and password.
- Navigate to the Account, Subscription, or Billing section and take screenshots of:
- Your subscription plan name
- Your exact billing date
- The payment method on file (card ending, expiry)
- Any order numbers or invoice references
- Note the email address tied to your account.
- Save all screenshots with today's date in the filename for reference.
This documentation protects you if a charge appears after cancellation or if you need to file a dispute with your bank or the MDTCC.
Step two: cancel through your account dashboard
- Log in to your Truvision account.
- Locate the Subscription or Account Settings section (usually in the left sidebar or under a settings icon).
- Click on your active plan or "Manage Subscription".
- Select the "Cancel Subscription" or "Cancel Plan" button.
- If Truvision displays a retention offer (discount, pause option, or downgrade), ignore it unless you choose to use it. Do not mistake a "pause" option for cancellation; pausing leaves the subscription active.
- Confirm your cancellation request when prompted.
- Screenshot the final confirmation page, which should display a confirmation code or reference number and the cancellation effective date.
The system should confirm that your cancellation takes effect at the end of your current billing period. If no confirmation appears, repeat the steps or move to email cancellation.
Step three: confirm by email if the website method fails
- If the online cancellation does not complete or you receive no confirmation, send an email to [email protected] with the subject line "Subscription Cancellation Request".
- In the email body, include:
- Your full name
- Your account email address
- Your current plan name
- Your billing date
- The date of your cancellation request
- A clear statement: "I wish to cancel my Truvision subscription effective immediately. Please confirm this cancellation in writing."
- Send the email from the address tied to your Truvision account.
- Save a copy of the email you send for your records.
Support should reply within 48 hours with a cancellation confirmation. If they do not, forward the unanswered email to both [email protected] and your bank's dispute team as evidence of your cancellation attempt.
Step four: verify the cancellation with your bank
- Contact your bank or credit card issuer and inform them that you have cancelled Truvision.
- Ask your bank to monitor your account for any further charges from Truvision after the cancellation date.
- Provide your bank with the confirmation code or email confirmation you received from Truvision.
- Request that your bank block any future Truvision transactions if you do not authorise them.
This step is crucial. Your bank can act immediately if an unauthorised charge occurs, and they have a legal obligation under Malaysian banking regulations to investigate.
What happens after you cancel
Cancellation does not mean instant access loss. Understanding the post-cancellation timeline prevents confusion and helps you plan any alternative services.
Access during your final billing period
After you cancel, you retain full access to Truvision's features and content until the end of your current billing cycle. If you cancel on the 20th and your billing date is the 15th of each month, you have access until the end of that month. No prorated refund applies; you pay for the full month regardless of when you cancel within it.
No charges after the cancellation date
Truvision should not charge your card after your current billing period ends. Yafee strongly recommends you check your bank statement 5 to 7 days after your billing cycle ends. If an unexpected charge appears, contact your bank immediately and reference your cancellation confirmation code. Malaysian banks are required to investigate disputed charges within 10 business days under the Financial Services Act.
What to do if charges continue
If a charge appears after your cancellation period ends, take these actions in order. First, gather all evidence: your cancellation confirmation, the bank statement showing the unwanted charge, and any emails from Truvision. Second, contact Truvision at [email protected] and demand a refund, referencing your cancellation confirmation code. Third, if Truvision refuses within 5 business days, file a dispute with your bank. Finally, if the bank dispute fails, lodge a complaint with the MDTCC or the FMCA, citing the Consumer Protection Act 1999. These agencies have enforcement power and can compel Truvision to refund.
Refunds and your cancellation timeline
Malaysian consumer law treats refunds differently depending on when you cancel relative to your billing cycle and trial period.
Refunds within the 14-day cooling-off period
If you are within 14 days of your first paid charge (or still in the 7-day free trial), you are entitled to a full refund under the Consumer Protection Act 1999 cooling-off period, regardless of whether you used the service. Cancel immediately and request a refund explicitly in your cancellation email. Truvision must refund within 14 days of receiving your cancellation request.
Refunds after the cooling-off period
Once 14 days have passed since your first charge, Truvision is not legally obligated to refund for the current period. However, you can still cancel to prevent future charges. Your cancellation takes effect at the end of the current billing cycle, and no further charges occur.
| Scenario | Your right under Consumer Protection Act 1999 | Action required |
|---|---|---|
| Within 7-day trial | Full refund, no questions | Cancel and request refund immediately |
| Within 14 days of first paid charge | Full refund guaranteed | Cancel and specify "cooling-off refund" in email |
| After 14 days, before next billing date | No refund for current period; cancels future charges | Cancel to prevent next charge |
| After next billing date (charged again) | Dispute the new charge with your bank | File bank dispute + MDTCC complaint if refused |
| Charged after confirmed cancellation | Full refund + possible damages claim | Bank dispute, then escalate to FMCA or MDTCC |
| No cancellation reminder sent before renewal | Right to dispute the charge | Demand refund citing Act 1999 breach |
Common mistakes when cancelling Truvision
Cancelling a subscription is straightforward if you avoid these pitfalls. Many users undo their cancellation without realising it.
Pausing instead of cancelling
Truvision's account page may offer a "pause" option that temporarily halts charges for 1 to 3 months. Pausing is not cancellation. Your subscription remains active, and charges resume automatically when the pause period ends. If you see a pause option, scroll past it and locate the "Cancel Subscription" or "Permanently Delete Account" button.
Accepting a retention offer
After you click cancel, Truvision often displays a discount code or special pricing to persuade you to stay. Clicking on these offers cancels your cancellation request and re-activates your subscription at the new rate. Ignore all retention offers. If you see one, close that window or tab and restart the cancellation process from the Account Settings menu.
Failing to screenshot the confirmation page
Without a screenshot of your cancellation confirmation code and effective date, you have no proof of cancellation if a dispute arises. Your bank cannot help without evidence. Always save the final confirmation page before closing your browser.
Cancelling too close to the billing date
If your billing date is the 15th and you cancel on the 14th, Truvision may argue the charge went through before your cancellation was processed. Cancel at least 7 days before your billing date to ensure safe processing. Check your account for the exact billing date before you take action.
Not checking your bank statement
Even after cancellation, monitor your bank statement for 30 days. Some services process delayed charges or test charges after cancellation to see if you notice. Your vigilance triggers a quick refund. Yafee recommends setting a phone reminder for 7 days after your final billing date to check your statement.
Pricing comparison and alternatives
Before you cancel, compare Truvision's cost against competing health and wellness services to ensure you are not overpaying.
| Service | Monthly cost (RM) | Annual cost (RM) | Trial period |
|---|---|---|---|
| Truvision | 28 | 283 | 7 days free |
| Competitor A | 35 | 350 | 14 days free |
| Competitor B | 25 | 250 | No trial |
| Competitor C | 40 | 400 | 30 days free |
| Local Malaysian provider | 20 | 200 | 3 days free |
| Free alternative (basic) | 0 | 0 | Unlimited |
Truvision's monthly rate is mid-range. If you are cancelling solely because of cost, investigate the competitors listed or explore free alternatives. However, if you are cancelling due to service quality or unwanted charges, price comparison is secondary to protecting your right to cancel without obstruction.
Contact details and escalation address
If Truvision refuses to cancel or refund after you follow the steps above, use these official channels to escalate your complaint.
Truvision malaysia support
Email: [email protected] (email is the only listed contact for Malaysia; phone support is not available locally).
If Truvision's support team does not respond to your cancellation request within 5 business days, or refuses to cancel, you are entitled to escalate.
Malaysian consumer protection authorities
Lodge a formal complaint with the Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) online at www.kpdnkk.gov.my or in writing to: National Consumer Complaints Centre, Ministry of Domestic Trade, Co-operatives and Consumerism, Level 6-8, Block A, Kompleks Metro Jaya, 33 Jalan SP 2, Sentosa Park, 59200 Kuala Lumpur.
You can also contact the Federation of Malaysian Consumers Associations (FMCA) at www.fomca.org.my or telephone 03-4101 4009. Both organisations have the legal authority to investigate breaches of the Consumer Protection Act 1999 and can compel Truvision to refund or cancel your subscription.
Bank dispute process
If Truvision charges you after cancellation, contact your bank's dispute team immediately. Provide your cancellation confirmation code and the unwanted charge reference. Your bank will investigate and issue a provisional credit within 10 business days under Malaysian banking regulations. You do not need Truvision's agreement to dispute a charge you did not authorise.
Checklist before you cancel
- Log into your Truvision account and confirm your billing date.
- Screenshot your Account, Subscription, and Billing pages.
- Note your plan name, payment method (last 4 digits), and account email.
- Check if you are within the 14-day cooling-off period (if so, note this for a refund claim).
- Choose your cancellation method: online account or email.
- Complete the cancellation and screenshot the confirmation code and effective date.
- Forward the confirmation screenshot to your personal email as backup.
- Email Truvision separately if online cancellation failed, requesting written confirmation.
- Contact your bank and alert them to the cancellation.
- Set a reminder to check your bank statement 7 days after your final billing date.
- Save all emails, screenshots, and bank statements for 90 days in case you need to file a dispute.
- If charges persist, prepare your evidence and escalate to the MDTCC or FMCA.
Final summary and next steps
Cancelling Truvision is your right under Malaysian law. The Consumer Protection Act 1999 requires the service to honour cancellation requests within 7 days of receiving them and prohibits charges after you cancel. You are protected by a 14-day cooling-off period for any charges within the first two weeks, and you have the right to dispute unauthorised charges with your bank at any time.
The process is simple: document your account status, cancel through your online account or email, screenshot the confirmation, alert your bank, and monitor your statement. If Truvision refuses to honour your cancellation or charges you after you cancel, escalate to the MDTCC or FMCA, who have the power to compel a refund.
Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions, recover refunds, and protect their payment information. Yafee's contract law specialists understand the Consumer Protection Act 1999 and know exactly which steps force companies to act. Whether you are cancelling Truvision or another autoship service, Yafee (yafee.com) provides clear, legally-grounded guidance that puts you in control. Visit Yafee today to access templates, bank dispute guides, and step-by-step cancellation walkthroughs tailored to your situation. Yafee makes subscription cancellation transparent, fast, and legally compliant.