Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Truvision, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Truvision in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Truvision
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Truvision subscription with zero hassle
1
Fill in the form
Give us your details and those of your Truvision subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Truvision. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Truvision refuses your cancellation.
Frequently asked questions
Cancel Truvision: The Right Way
How to cancel Truvision and stop recurring charges in the philippines
Why you might want to cancel Truvision
Truvision is a monthly health and wellness subscription service focused on weight management and dietary supplements. The service operates as an autoship program where you receive recurring product deliveries tied to your billing cycle, not a software membership or streaming service. When you sign up with Truvision, you commit to regular shipments of health supplements aimed at weight loss and metabolic support, with payment covering the physical products, handling costs, and delivery to your Philippines address.
Understanding what you are actually paying for makes cancellation far simpler. Your monthly charge covers the recurring shipment of supplements, plus associated handling and shipping fees. This matters because product subscriptions behave differently from digital services: you must stop future shipments before your next billing date to avoid charges for items you do not want.
Common reasons customers cancel Truvision
Yafee has helped thousands of customers evaluate whether Truvision fits their health and financial goals. The reasons for cancellation fall into clear patterns. Some customers report adverse effects including stomach upset, insomnia, headaches, mood swings, jitters, rapid heartbeat, and elevated blood pressure. Others find the recurring cost does not align with their budget or does not deliver the results they expected. A third group discovers they prefer different weight management approaches or competitors' pricing models. Whatever your reason, you have the legal right to cancel without penalty.
The product subscription model and your billing cycle
Truvision operates through TruVision Health contact channels. For users in the Philippines, all cancellation requests route through their global support team. The company maintains a US headquarters in Cheyenne, Wyoming, but does not publish a dedicated local office for routine cancellations. Your account management, billing updates, and cancellation requests all flow through the same web, email, phone, and live chat channels regardless of your location.
Your consumer rights under philippine law
The Philippines Consumer Act of 1992 (Republic Act No. 7394) grants you specific protections when dealing with any subscription or recurring billing service, including Truvision.
What republic act no. 7394 guarantees you
Under Republic Act No. 7394, you have the right to clear, transparent information about all billing terms before you commit to a subscription. You have the right to cancel without undue delay, meaning the company must process your cancellation request promptly. You have the right to a refund of charges if the company fails to deliver services as advertised. Furthermore, if Truvision charges your card after you request cancellation, or if the company makes the cancellation process deliberately difficult, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
That escalation path exists because some companies ignore cancellation requests, claim they never received them, or continue charging after you have explicitly cancelled. Yafee recommends saving all written proof of your cancellation request, whether email confirmation, live chat transcript, or phone confirmation number. A screenshot or PDF copy of your account status before and after your request provides evidence that you acted on time and that the company received your request.
Your legal position on refunds and dispute protection
In accordance with Republic Act No. 7394, if you cancel before your renewal date, you should not be charged again. If you have already been charged for an upcoming shipment and decide to cancel immediately, you may qualify for a refund depending on whether the product has shipped. If a charge appears after cancellation, you can present your proof of cancellation to your bank or payment provider to dispute the transaction under your card's chargeback protection.
The DTI Consumer Protection Group is your official escalation route if Truvision refuses to honour your cancellation or refund request. You can file a complaint with the DTI if the company ignores your request or continues charging after you have provided clear cancellation instructions.
Methods to cancel your Truvision subscription
Truvision does not publish a single dedicated cancellation page or form on a publicly accessible website. Instead, the company handles all cancellations through customer service channels.
Contact channels for Truvision cancellation
You have three primary methods to request cancellation: email, phone, or live chat through the TruVision Health support system. All three methods are equally valid under Philippine consumer law. Email provides a written record that you requested cancellation on a specific date. Phone allows immediate confirmation, but you must take notes of the agent's name, time, and confirmation number. Live chat offers real-time support with a transcript you can download or screenshot.
Yafee advises customers to prioritize written communication for cancellation requests because it creates an auditable record. If you speak by phone, follow up with a brief email repeating what the agent told you and asking for written confirmation. This protects you if a dispute arises about whether the company actually received and processed your request.
Truvision's US headquarters contact details
Because Truvision does not publish a dedicated Philippines office address, the only officially confirmed mailing address is the company's US headquarters:
TruVision Health
Cheyenne, Wyoming
USA
Nevertheless, mailing a physical cancellation letter to the US address takes considerable time and may not be necessary. The company's global support team processes cancellations through email and phone far more efficiently. Use the US address only if you have exhausted email and phone channels and need a formal written record for legal escalation to the DTI.
Step-by-step cancellation procedure for philippines customers
Follow these concrete steps to cancel your Truvision subscription and prevent future charges.
Step 1: gather your account information
- Log into your Truvision account online or locate your confirmation email with your account number.
- Note your account number, email address, and the phone number associated with your billing.
- Check your most recent invoice or account statement to confirm your next billing date.
- Take a screenshot of your current account status before you submit the cancellation request.
Step 2: submit your cancellation request in writing
Yafee recommends submitting your cancellation request in writing via email as your primary method. This creates an auditable record that protects you if a dispute arises.
- Access Truvision's contact page or locate the email address for customer support.
- Draft an email with a clear subject line: "Cancellation Request for Account [Your Account Number]".
- Include your full name, account number, email address, and billing phone number in the body.
- State clearly: "I request immediate cancellation of my Truvision subscription, effective immediately. Please confirm that no further charges will be applied to my account."
- Request written confirmation of the cancellation, including the date it becomes effective.
- Send the email and retain a copy in a dedicated folder.
Step 3: follow up by phone if necessary
If you do not receive a written response within 48 hours, contact Truvision by phone.
- Call the customer support number listed on your invoice or account page.
- When connected, provide your account number and request cancellation immediately.
- Ask the agent for their name, the time of the call, and a confirmation number for your cancellation request.
- Write down all four pieces of information before you end the call.
- Follow up with an email to confirm the conversation: "I spoke with [Agent Name] at [Time] on [Date] and was given confirmation number [Number]. They confirmed my cancellation request."
Step 4: verify your account status after cancellation
- Wait 24 to 48 hours after your cancellation request.
- Log back into your Truvision account and check your subscription status.
- The status should show "Cancelled" or "Inactive" with no future billing date listed.
- Take a screenshot of the cancelled status as your final proof.
- Check your billing records on your bank or payment provider's website to confirm no charge appears.
Step 5: monitor your billing for the next billing cycle
- Mark your calendar for the date your next payment was originally scheduled.
- On that date, check your bank account to confirm no charge has appeared.
- If no charge appears within 48 hours of the original billing date, your cancellation was processed successfully.
- Retain all proof documents (screenshots, emails, confirmation numbers) for at least 12 months.
What happens after you cancel Truvision
Cancellation does not happen instantaneously, and understanding the post-cancellation timeline helps you avoid unexpected charges.
Your subscription status after cancellation
Once you submit a valid cancellation request, Truvision should process it within 24 to 72 hours. Your account status should change from "Active" or "Autoship" to "Cancelled" or "Inactive". No further shipments should be dispatched to your address. No further charges should appear on your credit card or bank account statement.
If you cancelled before your next billing date, you will not be charged again. If you cancelled after your most recent charge but before the product shipped, you may qualify for a refund. Yafee advises checking your account status on the date you expect to see it reflect the cancellation, then again on your original billing date.
What to do if a charge appears after cancellation
If Truvision charges your account after you have submitted and confirmed your cancellation request, you have clear legal remedies under Republic Act No. 7394.
- Contact your bank or payment provider immediately and report the charge as unauthorized.
- Provide your bank with copies of your cancellation email, confirmation number, and screenshots showing your account status as cancelled.
- Request a chargeback or reversal of the unauthorized charge.
- Document the date and time you reported the charge to your bank.
- If your bank refuses the chargeback, file a complaint with the DTI Consumer Protection Group, attaching all proof of your cancellation request and the unauthorized charge.
Pricing and recurring billing overview
Understanding Truvision's billing structure helps you identify when to cancel to avoid unwanted charges.
| Billing element | Details |
|---|---|
| Subscription model | Monthly autoship; products delivered on a recurring cycle tied to your first purchase date |
| Typical monthly cost | Variable; depends on which supplement package you selected at signup |
| Shipping to Philippines | Included in monthly charge; no separate shipping fee |
| Billing frequency | Monthly, on the same date each month |
| Cancellation deadline | Submit cancellation request before your next billing date to avoid the next charge |
| Refund eligibility | Depends on whether product has shipped; refund request must be made within 30 days of purchase |
How to request a refund after cancellation
Cancellation stops future charges; a refund claim addresses charges you have already paid but no longer want.
When you qualify for a refund
You may qualify for a refund if you cancel within a specific window and the product has not yet shipped. Truvision's standard refund policy typically allows 30 days from the date of purchase. If you paid for a shipment, cancelled immediately, and the product has not yet left the warehouse, you have grounds to request a refund. If the product has already been delivered, your refund eligibility depends on whether Truvision's stated policy allows returns.
How to submit a refund request
- Send a separate refund request email to the same Truvision customer support address you used for cancellation.
- Include your account number, the date of the charge you want refunded, and the amount.
- State clearly: "I request a refund of ₱[amount] charged on [date]. The product has not yet been delivered and is still in your possession."
- Attach a screenshot of the charge on your bank statement.
- Request confirmation of receipt and a timeline for the refund to be processed.
- Allow 5 to 10 business days for the company to process the refund.
- Check your bank account to confirm the refund has appeared.
If Truvision refuses a refund that you believe you qualify for under their stated policy or under Republic Act No. 7394, you can escalate the dispute to the DTI Consumer Protection Group with your proof of purchase and all cancellation and refund request emails.
Common mistakes that delay or prevent cancellation
Cancellation becomes complicated when customers make procedural errors, but these mistakes are entirely avoidable with clear guidance.
Mistake 1: failing to request cancellation in writing
If you cancel by phone alone and the agent does not send written confirmation, you have no proof that you requested cancellation. If a charge appears later, you cannot prove you acted on time. Always follow up a phone cancellation with an email confirming what the agent told you. Request written confirmation from Truvision. Yafee recommends email as your primary cancellation method precisely because it creates an automatic written record.
Mistake 2: not checking your account status after cancellation
Some customers assume cancellation is complete after they submit a request, then forget to verify that their account actually changed status. If the company did not process your request correctly, you may be charged again. Log into your account 48 hours after cancellation and check that your status shows "Cancelled" or "Inactive". Take a screenshot.
Mistake 3: cancelling too close to your billing date
If you request cancellation on the same day your payment is scheduled, the charge may already have been processed before your cancellation request reaches the company's billing department. Calculate your billing date carefully and cancel at least 3 to 5 business days in advance. If you miss this window, be prepared to file a chargeback dispute if an unwanted charge appears.
Mistake 4: not retaining proof documents
If a dispute arises, you need evidence that you requested cancellation and that the company received it. Save every email, chat transcript, and screenshot. Keep them in a dedicated folder or cloud storage. Do not rely on your email archive or your bank's memory of a phone call. Yafee has seen dozens of cases where customers lost disputes simply because they deleted their proof after 30 days.
Checklist for cancelling your Truvision subscription
Use this checklist to ensure you complete every step correctly and protect yourself legally.
| Step | Action | Completed |
|---|---|---|
| 1 | Locate your Truvision account number and note your next billing date | [ ] |
| 2 | Take a screenshot of your current account status (active/autoship) | [ ] |
| 3 | Draft and send a cancellation email with clear language and your account details | [ ] |
| 4 | Retain a copy of your cancellation email in a dedicated folder | [ ] |
| 5 | If no response within 48 hours, call Truvision and record the agent's name and confirmation number | [ ] |
| 6 | Log in 48 hours after cancellation and confirm your account shows "Cancelled" | [ ] |
| 7 | Check your bank on your original billing date to confirm no charge appears | [ ] |
Customer reviews and common experiences
Understanding what other Philippines customers have experienced helps you set realistic expectations for your own cancellation.
Why customers leave Truvision
Across the customer feedback landscape, the most common reasons customers cancel fall into three categories. First, health concerns: customers report that the supplements cause stomach upset, insomnia, elevated heart rate, or mood changes that they do not want to tolerate. Second, financial: customers find the recurring cost too high relative to the results they observe, or they prefer to spend on competing products. Third, preference: customers decide they want to pursue different weight management strategies or find better pricing elsewhere.
A smaller but vocal group of customers report difficulty cancelling or unexpected charges after they submitted cancellation requests. These cases typically result from customers failing to obtain written confirmation or not verifying that their account status changed. With the procedures outlined in this guide, you can avoid this experience entirely.
Successful cancellation experiences
Customers who cancel successfully follow a simple pattern: they request cancellation in writing via email, they obtain a written confirmation from Truvision, and they verify that their account status changed within 48 hours. They do not assume cancellation is complete; they verify it themselves. They monitor their next billing date to confirm no charge appears. They retain all proof documents. Yafee has guided thousands of customers through this exact process, and the overwhelming majority complete cancellation cleanly and without dispute.
When to keep your Truvision subscription
Cancellation is not always the right choice. Consider keeping your subscription if the supplements deliver results you value, if the cost fits your budget without strain, and if you experience no adverse health effects.
| Reason to keep Truvision | Reason to cancel Truvision |
|---|---|
| You observe weight loss or metabolic improvements you value | You experience adverse health effects (insomnia, stomach upset, jitters, elevated blood pressure) |
| The monthly cost fits comfortably within your budget | The recurring charge stretches your finances or feels unsustainable |
| You have been using the product for at least 2 months and see consistent benefits | You have tried the product for 30+ days and see no improvement |
| You prefer this brand over competitors you have researched | You have found a competitor with better pricing or results |
| The company delivers products reliably to your Philippines address | You have missed shipments or experienced delivery delays repeatedly |
| You have not experienced any unauthorized charges or billing errors | You have been charged after requesting cancellation or noticed billing mistakes |
How to contact Truvision for cancellation
Use the contact channels and address below to submit your cancellation request.
Truvision contact details for philippines customers
Because Truvision does not maintain a dedicated Philippines office, all cancellation requests route through the company's global support team. Your first option should be email or live chat, as these create written records that protect you legally.
Mailing address (US headquarters):
TruVision Health
Cheyenne, Wyoming
USA
Use the US address only if you have exhausted email and phone channels and need formal written documentation for DTI escalation. For routine cancellation, visit Truvision's official website or check your account confirmation email for the current email address, phone number, and live chat link.
Yafee has guided thousands of consumers through the subscription cancellation process, and the fundamental rule remains constant: submit your cancellation in writing, obtain written confirmation, verify that your account status changed, and retain all proof documents. Following these steps under Philippine consumer law protects you from unauthorized charges and provides you with evidence if a dispute arises. Consequently, if Truvision refuses to honour your cancellation or continues charging after you have clearly requested to stop, you have a legal right to escalate your complaint to the DTI Consumer Protection Group with your documented proof.