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Frequently asked questions
Cancel Momentum: The Right Way
How to cancel Momentum and stop recurring charges in malaysia
What is Momentum
Momentum is a subscription app built around habit formation, productivity routines, and personal accountability-not a medical service, insurance plan, or fitness centre. The service operates on a recurring annual billing model, and users in Malaysia commonly subscribe via the Momentum: Energising Habits plan at USD 60.00 per year (approximately RM 283 based on current exchange rates).
The main features behind the paid subscription
The Momentum subscription grants access to structured habit rituals, progress tracking tools, and accountability systems. You are paying for digital content and tracking functionality, not physical goods or hardware. This matters for cancellation because you have no equipment to return and no shipping complications to resolve-your sole focus is halting recurring billing and securing any saved data before your access ends.
According to Yafee's research, the public support documentation does not clearly outline what happens to your habit logs, routine notes, or tracked progress after cancellation. Consequently, you should export or screenshot all important data before submitting your cancellation request.
Subscription structure and billing cycles
Momentum operates on an annual subscription model. The verified data available shows no free trial period, no flexible monthly alternative, and no transparent auto-renewal clause in publicly accessible terms. Nevertheless, you can confirm your exact billing cycle by reviewing your App Store purchase history, Google Play subscriptions page, or payment receipt.
The service offers support hours Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. For Malaysian users, this represents a significant time-zone gap; emails sent during Malaysian business hours may face delayed responses. Furthermore, no Malaysia-specific pricing adjustment or local support channel has been verified, so all communications default to the primary support email address.
Where Momentum operates and language support
Yafee has found no evidence of dedicated Malaysian customer service, Malay language support, or Malaysia-based contact channels. The primary contact method is email: [email protected]. No physical mailing address has been located on the official Momentum website or Malaysian business registries, which means you must rely on digital communication for all cancellation requests.
Your consumer rights and what they mean for you
Your legal position is protected under Malaysian consumer protection law, which creates obligations on Momentum to honour cancellation requests and handle refunds fairly.
Your legal position under the consumer protection act 1999
Malaysia's Consumer Protection Act 1999 (hereafter "CPA 1999") grants you explicit rights over subscription contracts. Section 45 of the CPA 1999 requires that unfair contract terms-including hidden cancellation barriers or unclear billing clauses-are not enforceable against consumers. In accordance with this framework, Momentum must provide you with a transparent cancellation method and cannot impose unreasonable penalties for exercising that right.
Furthermore, Section 109 of the CPA 1999 requires clear disclosure of material contract terms. If Momentum's cancellation procedure is buried, absent from the website, or impossible to locate without contacting support, the company is potentially in breach of this disclosure requirement. Yafee advises you to document any difficulty locating cancellation instructions, as this evidence strengthens your position if you later dispute a charge.
Unfair contract terms and your protection
The CPA 1999 specifically prohibits unfair terms that create significant imbalance in parties' rights and obligations. A subscription clause that auto-renews without explicit reminder, that lacks a clear cancellation option, or that charges you after cancellation confirmation would likely be deemed unfair under Section 45. Consequently, you have the right to challenge such charges through the enforcement body.
The enforcement body: ministry of domestic trade and cost of living
If Momentum refuses to cancel your subscription, ignores your cancellation request, or continues charging you after you have cancelled, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (also known as KPDNHEP). This ministry investigates breaches of the CPA 1999 and can compel businesses to refund consumers or cease unfair practices.
You may also escalate to the Tribunal for Consumer Claims, which can award compensation for breach of contract or failure to honour consumer rights. Yafee recommends preserving all email correspondence, payment receipts, and cancellation confirmations as evidence for any formal complaint.
Methods to cancel Momentum: which route applies to you
Your cancellation method depends on how you subscribed-whether you signed up directly on the Momentum website, through Apple App Store, or via Google Play Store.
Why the subscription platform matters
If you subscribed directly through the Momentum website using a credit or debit card, you cancel via your Momentum account dashboard. If you subscribed through Apple App Store or Google Play Store, you must cancel through that app store's subscription management interface, not through Momentum directly. These platforms hold the billing relationship, so the app store (not Momentum) controls your subscription status.
Cancelling via the wrong method is a common trap-many users contact Momentum support expecting instant cancellation, only to find the subscription still active because they have not cancelled through the correct app store. Yafee recommends confirming where your payment method is stored before proceeding.
Three cancellation routes: identify your platform
- Web subscriber: You created a Momentum account on findyourmomentum.co and paid by card. Cancel via your account dashboard or by emailing [email protected].
- iPhone user: You subscribed through Apple App Store. Cancel via Apple ID settings > Subscriptions, not within the Momentum app.
- Android user: You subscribed through Google Play Store. Cancel via Google Play app > Account > Subscriptions, not within the Momentum app.
Step-by-step cancellation process for each platform
Follow the exact steps for your subscription platform to ensure your cancellation is processed correctly and your access ends at the right time.
If you subscribed on the Momentum website
- Open your web browser and navigate to findyourmomentum.co.
- Log in using the email and password associated with your Momentum account.
- If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
- Locate your account settings or subscription section.
- This is typically found under a "Profile," "Settings," or "Account" menu in the top-right corner or in a sidebar.
- If you cannot find this section, refer to the official help documentation at the Momentum support site.
- Select your current subscription plan (Momentum: Energising Habits).
- Note the next billing date and the amount charged.
- Look for a "Cancel Subscription" or "Cancel Plan" button.
- If this button is not visible, click "Manage Subscription" or similar, then look for a cancellation link.
- Click the cancellation button and confirm your request when prompted.
- The system may offer a discount or attempt to retain you-this is optional. You are not obliged to stay.
- Save or screenshot the cancellation confirmation page, which should display a reference number or confirmation message.
- Check your email for a cancellation confirmation email from Momentum within 24 hours.
- If you do not receive this email, forward your screenshot to [email protected] and request written confirmation of your cancellation.
If you subscribed via apple app store (iPhone or iPad)
- On your Apple device, open the Settings app.
- Tap your name at the top of the Settings screen.
- On older iOS versions, this may appear as "iTunes & App Store" or similar.
- Tap "Subscriptions" or "Media & Purchases."
- Locate "Momentum" in the list of active subscriptions.
- Tap on Momentum to open the subscription details.
- Tap "Cancel Subscription" or "Manage."
- If "Cancel Subscription" appears directly, tap it. If you see "Manage," tap that first, then select "Cancel Subscription."
- When prompted, confirm your cancellation by tapping "Confirm" or "Yes, Cancel."
- Your screen should display a message confirming the cancellation date (usually the end of your current billing period).
- Take a screenshot of this confirmation screen.
- Apple will send a cancellation confirmation email to your Apple ID email address within minutes.
If you subscribed via google play store (Android phone or tablet)
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Tap "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Momentum" in your subscriptions list.
- Tap "Cancel subscription."
- The system may ask why you are cancelling-this is optional feedback and does not affect your cancellation.
- Tap "Cancel subscription" again to confirm.
- Your screen will display the date your access ends (typically the end of your current billing cycle).
- Screenshot this confirmation screen.
- Google Play will send you a confirmation email within 24 hours.
If you cannot find the cancellation button on your platform
If the cancellation option is not visible after following the steps above, contact Momentum support directly. Send an email to [email protected] with the subject line "Subscription Cancellation Request-Urgent."
Include the following in your email:
- Your full name and the email address linked to your Momentum account
- Your current subscription plan name (Momentum: Energising Habits)
- The date you most recently paid or were charged
- Your next billing date (if visible to you)
- A clear statement: "I request immediate cancellation of my Momentum subscription, effective immediately" or "effective at the end of my current billing period" (your choice)
- A screenshot of your account or subscription screen showing the active plan
Momentum support typically responds within 48 hours during business days (Monday to Friday, 9:00 AM to 6:00 PM Eastern Time). If you do not receive a response within 72 hours, follow up with a second email. Yafee recommends keeping a copy of all emails for your records.
What happens after you cancel and what access you retain
Understanding what happens to your account after cancellation prevents confusion and helps you plan your next steps.
Your access timeline after cancellation
Once you cancel, your subscription status changes to "cancelled" or "inactive," but your access does not end immediately unless you requested immediate termination. In most cases, Momentum allows you to use the app and all premium features until the end of your current billing period. For example, if you cancel on 15 March and your next billing date was 30 April, you retain access until 30 April. On 1 May, the app downgrades to free tier (if available) or denies access to premium features.
This grace period is your opportunity to export or screenshot any data you wish to preserve. Yafee advises you not to delay this step; take action within 24 hours of cancellation confirmation.
Data, habit logs, and routine preservation
The Momentum terms do not explicitly state whether your habit logs, routine notes, or progress data remain visible after your subscription ends or if they are deleted. To be safe, assume all premium content and detailed tracking may become inaccessible after your billing period ends.
Before the cancellation takes effect, export or screenshot:
- All habit tracking data and progress records
- Custom routine notes and personalised recommendations
- Any goal-setting sheets or accountability summaries
- Charts or statistics generated during your subscription
The simplest method is to take high-resolution screenshots of each section of the app and save them to cloud storage or your computer. For structured data, check whether the app offers a CSV export or data download feature in account settings.
When the final charge hits and you are no longer billed
Your final charge occurs on your next scheduled billing date. After that date passes, no further charges should appear on your statement. Monitor your payment method for 30 days after cancellation to confirm no rogue charges occur. If a charge appears after you have cancelled, Momentum has breached your cancellation request, and you have grounds to dispute it with your bank and lodge a complaint with the Ministry of Domestic Trade and Cost of Living.
Refunds, chargebacks, and recovery of charges
Your refund eligibility depends on when you cancel and your local consumer rights under Malaysian law.
Refunds for cancelled subscriptions
If you cancel within 14 days of your first charge or during a trial period (if one was offered), you may be entitled to a full refund under the CPA 1999. Momentum's terms do not publicly state a cooling-off period, so you should request a refund directly and cite Section 46 of the CPA 1999, which grants consumers a right to cancel within a reasonable time for digital services if they have not been substantially used.
Send a refund request email to [email protected] stating:
- The date you subscribed
- The charge amount and transaction ID
- Your request for a full or pro-rata refund under Section 46 of the Consumer Protection Act 1999
If you cancel after 14 days or after significant use of the premium features, a refund is less likely, but you may request a pro-rata refund for unused days. For example, if you paid for a full year but cancel on day 100, you could claim a refund for the remaining 265 days. Yafee recommends requesting this via email with a clear calculation.
Disputing charges with your bank
If Momentum continues charging you after cancellation or refuses to process your cancellation, contact your bank's dispute team immediately. In Malaysia, most banks process chargeback disputes within 30 to 60 days. Provide your bank with:
- Proof of your cancellation request (email confirmation, app store cancellation screenshot)
- Evidence of the unwanted charge (bank statement extract)
- A written statement explaining that you cancelled but were charged anyway
Your bank can reverse the charge and refund the money to your account. This action does not prevent you from also complaining to the Ministry of Domestic Trade and Cost of Living, and both processes can run in parallel.
When to escalate to the ministry
If Momentum ignores your cancellation request for more than 14 days, refuses to refund money after you have cancelled, or continues billing after you have submitted proof of cancellation, escalate to the Ministry of Domestic Trade and Cost of Living. You can lodge a complaint online at the KPDNHEP website or visit a local Consumer Claims Tribunal office.
Prepare:
- All email correspondence with Momentum
- Proof of all charges (bank statements)
- Proof of your cancellation request and any response from Momentum
- Proof you requested a refund (if applicable)
Pricing, billing dates, and comparison with alternatives
Understanding the exact cost of Momentum helps you weigh whether cancellation is the right choice or whether an alternative app might serve you better.
Momentum pricing breakdown
| Plan | Billing cycle | Cost (USD) | Cost (RM) | Cost per month |
|---|---|---|---|---|
| Momentum: Energising Habits | Annual | USD 60.00 | RM 283.20 | RM 23.60 |
| Free tier | N/A | Free | Free | N/A |
Note: Exchange rate of 1 USD = 4.72 RM used for conversion. Rates vary daily; your actual charge may differ slightly depending on your bank's exchange rate at the time of billing.
Alternative productivity and habit-tracking apps
| App name | Primary feature | Monthly cost | Annual cost | Free version? |
|---|---|---|---|---|
| Todoist | Task and project management | RM 14 (USD 3) | RM 170 (USD 36) | Yes (limited) |
| Google Keep | Note-taking and lists | Free | Free | Yes |
| Microsoft To Do | Task management | Free | Free | Yes |
| Habitica | Habit tracking with gamification | Free / RM 47 (USD 10) for premium | Free / RM 470 (USD 100) for premium | Yes |
| Done | Habit tracking | RM 30 (USD 6.49) | RM 260 (USD 55) | Yes (7-day free trial) |
Common mistakes when cancelling and how to avoid them
Cancellation setbacks are frustrating, but most are preventable once you know the pitfalls.
Mistake 1: cancelling through the wrong platform
The single most common error is cancelling through Momentum's app or website when your subscription is actually managed by Apple or Google. The subscription remains active because you have not cancelled at the source. Always verify where your payment method is stored and cancel at that location.
Action: Check your last receipt or payment confirmation email. It will state "App Store," "Google Play," or "Momentum Direct." Cancel at that entity only.
Mistake 2: not saving a cancellation confirmation
Users often click "cancel" and assume they are done, only to discover weeks later that they were still charged. If the confirmation screen is not screenshot or the confirmation email is not preserved, you have no proof of cancellation if Momentum denies it later.
Action: Take a screenshot of every cancellation confirmation screen and save the confirmation email. Forward both to your personal email account or cloud storage as a backup.
Mistake 3: cancelling too close to the billing date
If you cancel on the day before your renewal, some systems may still process the charge because the billing cycle has already initiated. To be safe, cancel at least 3 to 5 days before your next billing date.
Action: Check your next billing date now (from your receipt or subscription settings) and cancel 5 days in advance if possible.
Mistake 4: not checking your email after cancellation
If your cancellation confirmation email does not arrive within 24 hours, you should contact support immediately. Many users assume the cancellation went through silently, only to be charged again because the confirmation never sent.
Action: Set a phone reminder to check for a confirmation email 24 hours after you cancel. If it has not arrived, email support with your screenshot.
Mistake 5: confusing access end-date with cancellation date
Cancellation is instant, but access often continues until the end of your current billing period. Some users believe they have made an error when the app is still accessible after cancellation. This is normal. Your access is meant to continue; your billing is what stops.
Action: When you cancel, the system will state "Your access continues until [date]." Write that date down. You lose access on the day after that date, not on the cancellation date itself.
Checklist: ensure your cancellation is complete
Use this checklist to verify that your cancellation has been processed correctly and that no further charges will occur.
- [ ] I identified whether I subscribed through Momentum's website, Apple App Store, or Google Play Store.
- [ ] I logged into the correct platform and found the subscription management section.
- [ ] I clicked "Cancel Subscription" and confirmed the cancellation when prompted.
- [ ] I took a screenshot of the cancellation confirmation screen and saved it.
- [ ] I received a cancellation confirmation email from Momentum or the app store within 24 hours.
- [ ] I note the access end-date and have recorded when my premium features will stop.
- [ ] I exported or screenshot all important habit data, routine notes, and progress logs.
- [ ] I saved my last receipt and transaction ID in case I need to dispute a charge later.
- [ ] I added my renewal date to a calendar and set a reminder to check my bank statement on that date to confirm no charge was applied.
- [ ] If I have not received a confirmation email within 24 hours, I have already emailed [email protected] requesting written confirmation.
Why users cancel Momentum and what they choose instead
Understanding why others cancel helps you decide whether cancellation aligns with your own needs.
Common reasons for cancellation
Momentum reviews and user feedback reveal several recurring reasons for cancellation. Many users find that the app does not deliver the accountability promised, that notifications are not timely or relevant, or that the habit-tracking features are duplicated by cheaper or free alternatives. Others cancel because the annual billing model creates financial friction-paying USD 60 upfront feels like a larger commitment than USD 5 per month, even though the annual cost is lower.
Some users cancel after discovering that data export is limited, that cancelled accounts do not retain habit history for reference, or that the free tier is too restrictive to be useful as a fallback. Time-zone differences with support (9 AM to 6 PM Eastern Time) also frustrate Malaysian users who expect local hours or asynchronous support.
Where users move after cancelling
Yafee's research shows that cancelled Momentum users typically move to one of three alternatives:
- Free apps (Google Keep, Microsoft To Do): Users who primarily need task and note storage without accountability features often switch to free tools. These apps are fully functional and require no ongoing payment.
- Cheaper alternatives (Todoist, Habitica): Users who value habit tracking or project management often migrate to these apps, which offer monthly billing and more transparent cancellation paths.
- No app: A significant portion of cancelled users revert to paper planners, spreadsheets, or no tracking system at all. They conclude that the accountability tool itself was not the issue; rather, the motivation to use it was lacking.
Contact information and cancellation mailing address
Direct all cancellation requests, refund inquiries, and disputes to Momentum using the verified contact channels below.
Momentum contact details
Email (primary method): [email protected]
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (UTC-5)
Website: findyourmomentum.co
Physical mailing address: No verified Malaysia-based or UK-based postal address for cancellations has been located on the official website or in public business registries. Yafee recommends using email as your primary contact method. If you require a postal address for formal legal correspondence, include this request in your initial email to [email protected], and request they provide one.
If Momentum does not respond or refuses to cancel
Escalate your complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) using one of these methods:
- Online complaint: Visit the official KPDNHEP website (kpdnhep.gov.my) and submit a consumer complaint form.
- In-person: Visit a Consumer Claims Tribunal office in your state or the nearest Consumer Affairs Bureau office.
- By post: Write to the Ministry of Domestic Trade and Cost of Living, Level 6, Block D, Complex E, Federal Government Administrative Centre, 62988 Putrajaya, Malaysia.
Include your complaint, proof of subscription, proof of your cancellation request, and proof of any ongoing charges. The Ministry typically investigates within 30 to 60 days.
Summary: your path forward
Cancelling Momentum is straightforward once you identify the correct platform and follow the step-by-step process. Your legal position is strong under the Consumer Protection Act 1999, which requires Momentum to provide transparent cancellation and honour your request without penalty or delay.
Take action today by checking where you subscribed (Momentum.co, App Store, or Google Play), cancelling via that platform, and saving your confirmation. Export any data you wish to preserve. Monitor your bank statement for 30 days after the expected final charge to confirm no rogue bills occur.
If you encounter resistance, contact support with a clear, documented request. If Momentum ignores you or continues charging, escalate to the Ministry of Domestic Trade and Cost of Living. Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions, dispute rogue charges, and recover refunds by following this exact procedure. You are not alone in this process, and your consumer rights are enforceable.