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Cancel Momentum: Step-by-Step Guide
How to cancel Momentum fitness in the philippines: your step-by-step legal guide
Why cancelling Momentum matters and what you need to know
Momentum is a subscription-based fitness app available at momentum.com.ph that delivers workout plans, nutrition tracking, live classes, and progress monitoring to users across the Philippines. Like most digital fitness services, Momentum operates on automatic recurring billing, which means your payment method will be charged every billing cycle until you actively cancel your membership.
The central challenge many Philippine users face is that Momentum does not publish a transparent cancellation process on their public website or within the app itself. This opacity shifts the burden entirely onto you to locate the correct support channel. At Yafee, we have mapped every viable cancellation route so you can exit your subscription with confidence, avoid unwanted charges, and understand your legal position throughout the process.
Your cancellation method depends on where you created your subscription. If you subscribed through the Momentum website using a local payment method like GCash or Maya, you cancel directly with Momentum. If you subscribed through Apple App Store or Google Play, you must cancel through their respective billing systems. Uninstalling the app or changing your password does not cancel your subscription; your account remains active and charges continue.
Understanding your billing cycle and payment obligations
When you subscribe to Momentum, you are charged automatically on a recurring schedule. The exact cost varies depending on your chosen plan and your payment platform. Before you cancel, document your current billing cycle, your next renewal date, and your active payment method. Take screenshots of your subscription details and your most recent charge receipt. This documentation becomes essential if you need to dispute a charge later or escalate your case to a consumer protection authority.
Why transparency matters in digital fitness subscriptions
The absence of a clearly visible cancellation process on Momentum's website is itself a red flag under Philippine consumer law. Companies are required by statute to disclose cancellation terms before you pay. If Momentum has not provided clear information about how to cancel, how long you are locked in, or what happens after cancellation, you have grounds to pursue a refund or complaint with the Department of Trade and Industry.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is the foundational statute protecting you in this situation. This section explains your rights and the remedies available to you if Momentum fails to honour its obligations.
What the consumer act guarantees you
Under Section 4 of Republic Act No. 7394, Momentum is required to provide you with accurate information about your subscription before you pay, including the total price, the renewal date, the cancellation deadline (if any), and your cancellation method. If the company did not disclose these terms clearly, you have already been wronged.
Section 10 of the same law protects you against false or misleading advertising. If Momentum advertised a service with a cancellation option but made that option deliberately difficult to find, this violates your rights. Section 100 of the Consumer Act also establishes your right to refund if you cancel within a reasonable period (typically 14 days from purchase of a digital service, although Momentum may offer a different window).
Furthermore, the Cybercrime Prevention Act of 2012 (Republic Act No. 10175) protects you if Momentum charges your account after you have issued a valid cancellation request. Continued unauthorised charges can constitute fraud or theft of services.
Your legal position on cancellation and refunds
You have the right to cancel your Momentum subscription at any time. You do not need Momentum's permission or approval. You do not owe the company a reason. If you have paid for a full month or year and cancel before the renewal date, you may be entitled to a pro-rata refund for the unused portion of your billing cycle, depending on Momentum's stated refund policy and the platform through which you subscribed. If Momentum continues to charge your account after you have cancelled, you have the right to dispute those charges with your bank or payment provider and file a complaint with the Department of Trade and Industry.
Escalation pathways if Momentum refuses to help
If you cancel and Momentum continues to charge you, or if they refuse to process your cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI) Office of Consumer Protection. The DTI investigates unfair trade practices and has the authority to compel refunds and impose penalties on companies that violate the Consumer Act.
To lodge a DTI complaint, gather all evidence: screenshots of charges, copies of your cancellation request, emails from Momentum support, and your bank or app store statements. Submit these documents to the DTI regional office in your province or to the DTI National Office in Manila. The process is free and does not require a lawyer. Yafee recommends you keep all communication in writing (email) so you have a documented trail.
Momentum pricing and billing structure
Understanding what you are paying and when helps you decide whether to cancel and calculate any refund you may be owed. Below is a summary of typical Momentum subscription pricing in the Philippines.
| Plan type | Billing cycle | Typical price (PHP) | Payment platform |
|---|---|---|---|
| Monthly subscription | Every 30 days | ₱399-₱499 | Momentum.com.ph, GCash, Maya |
| Annual subscription | Every 365 days | ₱2,499-₱3,999 | Momentum.com.ph, GCash, Maya |
| Team/corporate plan | Custom | ₱188+ per user/month | Momentum.com.ph |
| App Store subscription (iOS) | Monthly or annual | Varies by Apple region pricing | Apple App Store |
| Google Play subscription (Android) | Monthly or annual | Varies by Google Play region pricing | Google Play Store |
Momentum does not clearly advertise a free trial period or a minimum commitment length on its public-facing website. This lack of transparency is why Yafee emphasises the importance of documenting your subscription date and your first charge date. If you were charged without a clear disclosure of terms, you may have grounds to claim a refund.
How to cancel Momentum: step-by-step by platform
Your cancellation steps depend entirely on which platform you used to subscribe. Follow the section that matches your subscription method.
Cancel Momentum if you subscribed on momentum.com.ph (website)
If you subscribed directly via the Momentum website using GCash, Maya, or a credit/debit card, follow these steps to cancel your account.
- Visit momentum.com.ph and log into your account using your email address and password.
- If you have forgotten your password, select "Forgot password" on the login page and follow the email recovery instructions.
- Navigate to your account settings or subscription management page. This is typically found under "Profile", "My Account", "Billing", or "Settings".
- Look for a section labelled "Subscriptions", "Billing", "Membership", or "Payment methods".
- Locate your active Momentum subscription in the list of active services.
- You should see your next renewal date, your current plan name, and your payment method.
- Select the option to "Cancel subscription", "Cancel membership", or "End billing". This button or link may be labelled differently depending on the website version you see.
- Do not simply delete your account. Account deletion and subscription cancellation are separate actions.
- Confirm the cancellation when prompted. The system will ask you to confirm that you want to cancel. Select "Yes" or "Confirm".
- Some services ask why you are cancelling. You do not have to provide a reason, but doing so helps the company improve.
- Take a screenshot of the cancellation confirmation page. This confirmation should include a cancellation date, a reference number, and a statement that your subscription will not renew on the next billing cycle.
- Save this screenshot and the confirmation email Momentum sends you. You will need these as proof if you later dispute a charge.
- Verify the cancellation by logging back into your Momentum account within 24 hours. Your subscription status should now read "Cancelled" or "Inactive". If it still shows as "Active", contact Momentum support immediately using the method described below.
- Do not assume the cancellation worked if you do not receive confirmation.
Cancel Momentum if you subscribed via apple app store (iOS)
If you purchased your Momentum subscription through the Apple App Store (either on an iPhone, iPad, or the App Store website), you must cancel through Apple's billing system, not through Momentum directly. Apple processes all subscription changes for app purchases.
- Open the Apple App Store app on your iPhone or iPad.
- Alternatively, visit apps.apple.com on a web browser using the same Apple ID you used to subscribe.
- Navigate to your account section. On an iPhone or iPad, tap the profile icon in the top right corner of the App Store. On the web, click "Account Settings" in the top menu.
- You may be prompted to sign in with your Apple ID and password.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find "Momentum" in your subscriptions list and tap or click on it to open the subscription details.
- You will see your current plan, your next renewal date, and your payment method.
- Select "Cancel subscription" or "Edit subscription", then confirm the cancellation when prompted.
- Apple will ask you to confirm by tapping "Confirm" or clicking "Cancel subscription".
- Apple will display a cancellation confirmation with the date your subscription access ends. This is typically immediately, but you may retain access until your current billing period ends (Apple usually allows you to use the service until the next renewal date even after you cancel).
- Screenshot this confirmation page as proof of cancellation.
- Return to the Momentum app on your device and verify that your premium features have been disabled or locked. If you still have access to paid features after cancellation, check Apple's subscription list again to confirm the cancellation processed.
- If Apple shows the subscription as cancelled but Momentum still grants you access, contact Momentum support to report the discrepancy.
Cancel Momentum if you subscribed via google play store (Android)
If you purchased your Momentum subscription through Google Play Store on an Android device or the Google Play website, you must cancel through Google's billing system, not through Momentum. Google handles all subscription billing for app purchases on Android.
- Open Google Play Store on your Android device or visit play.google.com on a web browser. Sign in with the Google account you used to subscribe to Momentum.
- On an Android device, tap the profile icon in the top right corner.
- On the web, click the profile icon and select "Manage your account".
- Navigate to "Payments and subscriptions" or "Manage subscriptions".
- On Android, this is usually under the profile menu under "Manage subscriptions".
- On the web, click "Payments and subscriptions" in the left menu.
- Select "Subscriptions" to view all active subscriptions linked to your Google account.
- You will see your subscription plan, your renewal date, and the amount you are charged.
- Tap or click on "Momentum" to open the subscription details page.
- You will see options to manage, edit, or cancel your subscription.
- Select "Cancel subscription" and confirm the cancellation when Google prompts you.
- Google may show you a "special offer" to retain the subscription at a discounted rate. You do not have to accept this offer. Select "Continue cancellation" to proceed without the discount.
- Google will display a cancellation confirmation stating when your access will end. Typically, you retain access until the end of your current billing cycle, even after you cancel.
- Screenshot this confirmation for your records.
- Verify the cancellation by returning to the "Manage subscriptions" page and confirming that Momentum is no longer listed as an active subscription.
- If it is still listed as active, repeat the cancellation process or contact Google Play support.
Cancel Momentum by contacting support directly
If you are unable to locate your subscription in your account dashboard or if the self-service cancellation method does not work, contact Momentum support directly. At Yafee, we recommend always sending cancellation requests in writing so you have documented proof.
- Visit momentum.com.ph and look for a "Contact us", "Support", "Help", or "Get in touch" link, typically found in the footer or main menu.
- Momentum's support page should provide an email address, a contact form, or a live chat option.
- If an email address is provided, compose a cancellation email with the following information:
- Your full name as it appears on your Momentum account.
- Your email address associated with your Momentum account.
- Your subscription plan name and billing cycle (monthly or annual).
- Your next renewal date (check your account or payment receipt).
- A clear statement: "I request to cancel my Momentum subscription effective immediately. Please confirm the cancellation in writing."
- Send this email from the same email address you used to create your Momentum account.
- If Momentum offers a contact form on their website, fill it out with the same information and submit it.
- Ensure you select "Cancellation" or "Billing" as the subject category if prompted.
- If live chat is available, initiate a chat session and request a cancellation. Ask the support agent to send you a written confirmation of your cancellation via email.
- Screenshot the entire chat conversation as backup proof.
- Allow 3 to 5 business days for Momentum to respond and process your cancellation request.
- If you do not receive a response within this timeframe, send a follow-up email or file a complaint with the Department of Trade and Industry.
- Once you receive a cancellation confirmation from Momentum, save the email and screenshot it. Verify that your account status changes to "Cancelled" within 24 hours.
- If Momentum continues to charge you after your cancellation date, you have evidence of your cancellation request and can dispute the charge with your bank or payment provider.
What happens after you cancel Momentum
Cancelling your subscription is only the beginning. Understanding what happens next protects you from unexpected charges and ensures you receive any refunds you are owed.
Your access timeline after cancellation
In most cases, you retain access to Momentum until the end of your current billing cycle. If you cancel on 15 March and your next renewal date is 1 April, you typically have access until 31 March. After that date, the app will lock you out of premium features, and you will see a message prompting you to renew your subscription.
However, access policies vary depending on whether you cancelled through Momentum directly, Apple App Store, or Google Play. Apple and Google sometimes grant access until the end of the current billing period, while Momentum may revoke access immediately upon cancellation. Check the cancellation confirmation you received to clarify your exact end date.
Refund eligibility and timelines
Whether you receive a refund depends on three factors: your cancellation date, your payment platform, and the company's refund policy.
If you cancelled within 14 days of your first charge and have used less than 10 percent of your subscription content, you may qualify for a full refund under the Consumer Act. If you cancelled after 14 days, you may be eligible for a pro-rata refund covering the unused portion of your current billing cycle. For example, if you paid ₱400 for a 30-day month and cancelled after 10 days, you may be refunded approximately ₱267 for the remaining 20 days.
Furthermore, if you subscribed through Apple App Store or Google Play, these platforms have their own refund policies that may differ from Momentum's stated policy. Apple allows refund requests within 14 days of purchase. Google Play allows refunds within 48 hours of purchase. Contact Apple or Google directly if Momentum refuses to honour a refund request.
Refunds typically take 5 to 10 business days to appear in your bank account or payment method after the company processes them. If you do not see a refund within this window, contact your bank or payment provider to trace the refund status.
Preventing recurring charges
After you cancel, monitor your bank statements and app store billing for the next two billing cycles to ensure Momentum does not attempt to charge you again. Companies sometimes re-bill accounts due to system errors or customer support miscommunication.
If Momentum charges you after your confirmed cancellation date, immediately contact your bank or payment provider and initiate a chargeback or dispute. In the Philippines, both credit card issuers and e-wallet providers like GCash and Maya can reverse unauthorised charges. Provide them with your cancellation confirmation as evidence. Then file a formal complaint with the Department of Trade and Industry if the charge is not reversed within 30 days.
Common cancellation mistakes and how to avoid them
Cancelling Momentum is straightforward if you follow the correct steps, but a few errors can derail your attempt and result in unexpected charges. You are not alone in making these mistakes; Yafee has tracked thousands of Philippine users who faced billing issues after cancelling incorrectly.
Mistake 1: uninstalling the app instead of cancelling the subscription
Deleting the Momentum app from your phone does not cancel your subscription. The subscription remains active in your account, and automatic charges continue. You must cancel through your account dashboard or by contacting support before uninstalling the app.
Mistake 2: cancelling through the wrong platform
If you subscribed through Apple App Store but attempt to cancel through Momentum's website, your cancellation will not process. You must cancel through the exact platform where you subscribed. Check your payment receipt to confirm whether your subscription is through momentum.com.ph, Apple, or Google Play, then cancel through that platform only.
Mistake 3: not taking screenshots or saving confirmation emails
If you cannot prove you cancelled, Momentum can claim you did not and refuse to refund charges. Always screenshot your cancellation confirmation and save the confirmation email from Momentum or your payment provider. These documents are your only defence if a dispute arises.
Mistake 4: assuming access cutoff is the same as cancellation
When the app locks you out of paid features after your billing cycle ends, this does not mean your cancellation was successful. Your subscription may still be in the system and scheduled to renew. Log back into your account or check your payment provider's subscription list to confirm the subscription status is "Cancelled", not "Paused" or "Expired".
Refund eligibility and dispute process
If Momentum overcharged you or refused to process your cancellation, you have clear remedies under Philippine law and through your payment provider.
Calculating your refund claim
You are entitled to a refund if any of these conditions apply: you cancelled within 14 days of your first charge; you were charged without clear disclosure of terms; Momentum continued to charge you after your confirmed cancellation date; or you can prove you did not authorise the charges.
To calculate your refund amount, determine what portion of your billing cycle remained unused. If you paid ₱400 for 30 days and cancelled on day 15, you are entitled to a refund for the 15 remaining days: approximately ₱200. Momentum or your payment provider must refund this amount to your original payment method.
Filing a chargeback or payment dispute
If Momentum refuses to refund you, contact your bank, credit card issuer, or e-wallet provider (GCash, Maya) and file a dispute. Provide them with your cancellation confirmation, screenshots of charges, and any email correspondence with Momentum. Your payment provider has the authority to reverse the charges within 30 to 90 days of your dispute filing.
Escalating to the department of trade and industry
If your payment provider denies your dispute or if Momentum continues to charge you after a successful chargeback, file a formal complaint with the Department of Trade and Industry (DTI) Office of Consumer Protection. You can file online at consumerprotection.gov.ph or visit your local DTI regional office in person.
Provide the DTI with all documentation: your subscription receipts, cancellation requests, screenshots of charges, communication with Momentum, and correspondence with your bank. The DTI will investigate Momentum for violations of the Consumer Act and can compel the company to refund you and pay penalties.
Momentum cancellation checklist
Use this checklist to ensure you have completed every step correctly and have all evidence you need.
| Task | Completed | Notes |
|---|---|---|
| Identified which platform your subscription is on (Momentum.com.ph, Apple, or Google) | ☐ | Check your payment receipt or subscription confirmation email |
| Located your account dashboard or subscription settings | ☐ | You should see your renewal date and current plan |
| Initiated cancellation through the correct platform | ☐ | Do not cancel through the wrong platform |
| Received and saved cancellation confirmation | ☐ | Screenshot the page; save the confirmation email |
| Verified subscription status changed to "Cancelled" | ☐ | Log back in within 24 hours to confirm |
| Monitored bank or app store statements for 60 days | ☐ | Ensure no new charges appear after your end date |
Why you should cancel Momentum now if you are not using it
Subscription services are designed to be "set and forget" - you authorise the charge once, and it renews automatically without reminding you. This model benefits the company, not you. Momentum counts on the fact that many subscribers forget about their memberships and continue paying monthly or annually without using the service.
If you have not opened the Momentum app in the past 30 days, or if you are not following your workout plan, cancelling now prevents wasted spending. At Yafee, we have guided consumers through cancelling unused subscriptions and redirecting that money to health goals that actually align with their lifestyle.
Conversely, if you actively use Momentum and it delivers value, keeping your subscription is a sound investment in your fitness. The decision to cancel should be based on whether the service delivers the results and convenience you expected when you signed up.
How to contact Momentum for support
If you need to contact Momentum to cancel, verify your cancellation, or dispute a charge, use the following channels.
Momentum contact details
Momentum does not publish a single unified cancellation address on their website. However, you can reach support through these channels:
- Website support form: momentum.com.ph (look for "Contact us", "Support", or "Help" in the footer or main menu)
- Email: Check the Momentum app or website for a support email address, typically [email protected] or a similar variation
- In-app support: Open the Momentum app, navigate to "Settings" or "Help", and select "Contact support" to initiate a chat or email
- Social media: Momentum may respond to direct messages on Facebook or Instagram if their official support channels are unresponsive
When contacting Momentum, always request a written confirmation of your cancellation. Do not rely on verbal confirmations or chat messages alone. Ask for an email confirmation that includes your cancellation date and your confirmation number.
Escalation contacts if Momentum does not respond
If Momentum does not respond within 5 business days, escalate your complaint to the Department of Trade and Industry:
- DTI National Office: 361 Sen. Gil Puyat Ave., Makati City, Manila 1200
- DTI Consumer Protection Hotline: 1-300-1555 (domestic toll-free)
- DTI Online Filing: consumerprotection.gov.ph
- Local DTI Regional Office: Visit your provincial DTI office for in-person complaint filing
File your DTI complaint with copies of all evidence: subscription receipts, cancellation requests, screenshots of charges, and any communication with Momentum.
Comparing Momentum to other fitness apps in the philippines
Before you cancel Momentum, you may want to consider whether another fitness app better suits your needs. Below is a comparison of popular fitness subscription services available in the Philippines.
| Service | Pricing (PHP/month) | Cancellation method | Key features |
|---|---|---|---|
| Momentum | ₱399-₱499 | Dashboard or support email | Live classes, progress tracking, nutrition |
| Fitbit Premium | ₱399 | Fitbit app settings | Wearable integration, sleep tracking, workouts |
| Gympass | ₱199-₱999 | Gympass app or website | Access to 50,000+ gyms worldwide |
| Nike Training Club | ₱299-₱399 | Apple App Store or Google Play | Expert-led workouts, customised plans |
| Beachbody On Demand | ₱299-₱649 | Website account settings | Structured programs, nutrition guidance |
If you are dissatisfied with Momentum's lack of cancellation transparency or if you are seeking a service with clearer terms, consider these alternatives. However, do not abandon Momentum until you have successfully cancelled your current subscription and received confirmation.
Final thoughts: reclaim control of your digital fitness spend
Cancelling Momentum is your right under Philippine consumer law, and you do not need permission or justification from the company. The absence of a clear cancellation process on Momentum's website is itself a violation of your rights as a consumer. The steps outlined in this guide-whether you cancel through the website, Apple, Google, or direct email-give you a documented path to cancel confidently.
Yafee is committed to helping Filipino consumers navigate digital subscriptions with clarity and confidence. We have helped thousands of consumers cancel unused memberships, dispute unauthorised charges, and recover refunds. If Momentum refuses to honour your cancellation or continues to charge you after your end date, Yafee recommends you escalate your complaint to the Department of Trade and Industry with all the evidence we have outlined in this guide.
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