Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Curves, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Curves in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Curves
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Curves subscription with zero hassle
1
Fill in the form
Give us your details and those of your Curves subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Curves. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Curves refuses your cancellation.
Frequently asked questions
Cancel Curves: Step-by-Step Guide
How to cancel Curves membership in malaysia and avoid unexpected charges
What Curves membership covers in malaysia
Curves operates as a women-only fitness subscription in Malaysia with two distinct service models: a physical club membership and a digital streaming plan. Both are recurring subscriptions that renew automatically unless you cancel within the required timeframe.
Physical club membership and what you receive
When you join a Curves gym in Malaysia, your membership grants unlimited access to your local club facility. Your subscription typically includes 30-minute circuit workouts that combine strength training and cardio equipment, coaching support, specialty fitness classes, heart rate monitoring technology, and monthly body composition scanning.
Physical club memberships in Malaysia range from RM400 to RM600 per month, depending on your location and promotional offers at the time of signup. The membership is tied to your specific club location, meaning your contract exists with that individual facility rather than a national Curves headquarters.
Digital plan (MyCurves on demand) and its cost
Curves also offers MyCurves On Demand, a digital-only subscription that costs approximately RM100 per month. This plan includes unlimited on-demand workout videos, live virtual coaching sessions, specialty classes, and the same heart rate technology features available to club members.
Unlike the physical membership, your digital subscription is managed through a central online account that you access via app or web browser. This distinction matters significantly for cancellation, because the steps differ between the two membership types.
Your legal position as a Curves member in malaysia
Your rights as a consumer are protected under the Consumer Protection Act 1999, which governs all recurring subscription agreements in Malaysia. This framework requires service providers to deliver clear cancellation procedures and prohibits charging you after a confirmed cancellation request.
What the consumer protection act 1999 requires
The Consumer Protection Act 1999 mandates that Curves must provide you with transparent terms and conditions before you commit to the subscription. The Act explicitly requires that any automatic renewal mechanism be presented clearly and that the method to cancel be equally clear and accessible.
Furthermore, once you cancel your membership through the official channel, Curves must cease all charges at the end of your current billing cycle. If Curves continues to charge you after a documented cancellation, you have grounds to file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), Malaysia's consumer protection authority.
Your legal position in brief
Your legal position: You have the right to cancel your Curves membership at any time by using the official cancellation method for your membership type (in-person for club memberships, or through the account dashboard for MyCurves On Demand). Curves may not charge you beyond your current billing period once you submit a valid cancellation request. If the company refuses to cancel or continues charging, you may lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living under the Consumer Protection Act 1999.
Cancellation methods for Curves in malaysia
Curves offers different cancellation paths depending on whether you hold a physical club membership or a digital subscription. Each method has specific requirements and verification steps to ensure your cancellation is processed correctly.
Cancelling MyCurves on demand through your account
If you subscribed to MyCurves On Demand, you cancel through your online account using the official dashboard. This is the quickest method and leaves an immediate digital record of your cancellation request.
- Log in to your MyCurves On Demand account using your email and password
- Navigate to your profile menu by clicking the profile icon at the top right of the screen
- Select Account Information from the dropdown menu
- Locate the Cancel Subscription button and click it
- Review the final confirmation screen that appears
- Screenshot this confirmation page immediately
- Note the date and time displayed on the screen
- Save the confirmation number if one is provided
- Verify the cancellation via your email within 24 hours and retain that email
Do not simply delete the app or stop logging in to your account. Deleting the app does not cancel the recurring payment, and Curves will continue charging your payment method until you formally submit a cancellation request through the account dashboard.
Cancelling a physical club membership in person
Physical club memberships in Malaysia require in-person cancellation at your local Curves facility. This requirement is specified in the Membership Terms and Conditions that you agreed to when you joined. Yafee advises you to prepare your documentation before visiting your club to ensure the cancellation is processed immediately.
- Gather your membership details and current card or ID
- Know your membership account number
- Bring a form of identification
- Bring your payment card (the card you use for monthly charges)
- Visit your local Curves facility during operating hours
- Request to speak with a membership manager or club supervisor
- Inform the staff member that you want to cancel your membership
- Complete the membership termination form provided by the club
- Verify that the form shows your name and membership number
- Confirm the cancellation effective date (usually the end of your current billing cycle)
- Ask for a copy of the signed termination form for your records
- Request a written cancellation confirmation email to your registered email address
- Verify that the staff member stamps or dates the termination form before you leave
Because there is no central postal address for Curves cancellations in Malaysia, you must complete this process in person at your club. Telephone cancellation requests are not listed as an official option in the published Membership Terms and Conditions, so do not rely on a phone call alone to cancel your membership.
Essential steps to take before you cancel
Taking these preparatory measures protects you from unexpected charges and creates a clear record if a dispute arises after cancellation.
Record your current membership details
Before you initiate cancellation, document the following information on your phone or in writing:
- Your membership account number
- Your current plan name (e.g., "MyCurves On Demand" or "Club Membership - [Club Name]")
- Your next scheduled billing date
- The amount charged on your last billing cycle (e.g., RM100 or your club fee)
- The payment method registered to your account (final 4 digits of card or bank details)
- A screenshot of your account homepage showing the active subscription
This documentation serves as proof of your membership status and becomes invaluable if you need to dispute a charge with your bank or lodge a complaint with the Ministry of Domestic Trade and Cost of Living.
Check your cancellation deadline
Review your Membership Terms and Conditions to identify any notice period required before cancellation becomes effective. While the Curves terms do not specify a fixed minimum commitment period in Malaysia (it varies by club and membership type), some clubs may require notice of 7 to 14 days before your next billing date.
Set a calendar reminder for five days before your next billing date as a safety buffer. This ensures you cancel before the automatic renewal occurs and gives you time to follow up with the club or account support if your cancellation is not processed immediately.
What happens after you cancel Curves
Your cancellation will take effect at the end of your current billing cycle, not immediately. Understanding this timeline prevents confusion about subsequent charges on your payment method.
Your cancellation effective date
When you cancel your Curves membership, the cancellation typically becomes effective on your next billing date. This means you retain access to the service until that date, and Curves will charge you one final time for the current billing cycle (unless you cancel mid-cycle and are entitled to a refund under Curves' policy).
For example, if your billing date is the 15th of each month and you cancel on the 10th, Curves will charge you on the 15th for the final month. If you cancel on the 20th, after your billing date has passed, you retain access through the 15th of the following month, and that final charge covers your last month of access.
Monitoring your account after cancellation
After you submit your cancellation request, monitor your payment method for any unexpected charges:
- Check your bank or credit card statement on your next scheduled billing date
- Verify that only one final charge appears (if you have already been charged for the current month)
- Confirm that no charges occur on subsequent billing dates
- Set a phone reminder for 30 days after your cancellation effective date as a final verification step
If a charge appears after your cancellation effective date, contact Curves support immediately with your cancellation documentation (confirmation email, termination form, or screenshot). Request a refund and escalate to the Ministry of Domestic Trade and Cost of Living if Curves refuses.
Refund policy and dispute resolution
Curves' refund policy depends on when you cancel relative to your billing cycle and the specific terms agreed to when you joined.
When Curves may issue a refund
If you cancel mid-cycle (after your most recent billing date but before your next scheduled charge), Curves may offer a prorated refund for the unused portion of your membership. However, this is discretionary and depends on the specific club's policy (for physical memberships) or the digital plan's published terms.
To request a refund, contact your club directly (for physical memberships) or submit a request through the MyCurves On Demand support portal within 14 days of your cancellation. Provide your cancellation confirmation and request documentation of the refund processing timeline.
Disputing an unauthorized charge
If Curves continues to charge your card after your cancellation effective date, you have two escalation routes:
- Contact your bank or credit card provider and request a chargeback for any unauthorized charges that occurred after your documented cancellation date. Provide your cancellation confirmation as evidence.
- Lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at kpdnhep.gov.my, citing the Consumer Protection Act 1999. Include your cancellation documentation and bank statements showing unauthorized charges.
The MDTCCL investigates complaints against service providers and can compel Curves to issue refunds if unauthorized charges are confirmed. Yafee recommends taking screenshots of all communications and keeping every cancellation confirmation for at least 12 months.
Common mistakes that delay or prevent cancellation
Most cancellation issues arise from preventable misunderstandings about the process. Awareness of these pitfalls protects you from months of unwanted charges.
Relying on app deletion or non-attendance
Many members assume that deleting the MyCurves On Demand app or stopping attendance at their physical club will automatically cancel their membership. Neither action cancels your subscription. The app remains active in Curves' system and your recurring payment continues, invisibly, until you submit an official cancellation request through the proper channel.
Only the formal cancellation method (account dashboard for digital, in-person termination form for clubs) stops the subscription and prevents future charges.
Cancelling by phone or email (physical club memberships)
Curves does not list telephone or email cancellation as an official option for physical club memberships in Malaysia. If you call the club or email a general inquiry address asking to cancel, that request may not be logged in the membership system, and you will not receive documented proof of cancellation.
Always visit your club in person and obtain a signed and dated termination form. If you are unable to visit, contact the club to ask if they will accept a written cancellation by email, but do not rely on this unless you receive an explicit written confirmation from the club manager.
Cancelling without noting your billing date
If you do not know your exact billing date, you may cancel after charges have already been processed, believing you cancelled "in time." Verify your billing date with your last receipt or bank statement before initiating cancellation. This ensures you understand whether one more charge will occur or whether you have already been charged for the current cycle.
Failing to retain cancellation documentation
A screenshot of the MyCurves cancellation confirmation screen, a copy of the signed club termination form, or a cancellation confirmation email is your only proof if Curves disputes that you cancelled. Without this evidence, your bank will have difficulty processing a chargeback, and the Ministry of Domestic Trade and Cost of Living will have less grounds to investigate a complaint.
Save these documents to your phone and email them to yourself immediately after cancellation. Yafee strongly recommends keeping them for 12 months.
Pricing comparison for Curves membership in malaysia
The table below shows estimated monthly costs for each membership type and the associated features. Actual pricing may vary by location and promotional offers.
| Membership type | Estimated monthly cost (RM) | Access | Best for |
|---|---|---|---|
| MyCurves On Demand (digital) | RM100 | Unlimited on-demand videos, live sessions, heart rate features | Budget-conscious members; home workouts |
| Physical club membership (entry-level) | RM400-RM600 | Unlimited club access, coaching, classes, body scanning, heart rate tech | Members preferring face-to-face coaching and equipment |
| Physical club membership (premium) | RM500-RM600+ | All entry-level features plus priority class booking, personal training add-ons | Members seeking intensive coaching and priority access |
Yafee advises comparing these costs against your actual usage. If you have not attended your club in the past month, the cost per visit may be significantly higher than a pay-per-visit gym, making cancellation the financially prudent choice.
Key facts to remember when cancelling Curves
Use this checklist to ensure your cancellation is processed correctly and prevent unexpected charges:
- Digital memberships: Cancel via Profile > Account Information > Cancel Subscription in the MyCurves On Demand app or website
- Club memberships: Visit your local Curves facility in person and complete a signed termination form
- No central postal address: Club memberships cannot be cancelled by mail or email; in-person completion is required
- Document everything: Screenshot digital cancellations; obtain a signed copy of termination forms for club memberships
- Final charge: Expect one more charge on your next billing date unless you cancel before it occurs
- Verify cessation: Monitor your account for 30 days after the cancellation effective date to confirm no further charges appear
- Escalation route: If Curves continues charging after cancellation, dispute the charge with your bank or lodge a complaint with the Ministry of Domestic Trade and Cost of Living
- Consumer Protection Act 1999: Your right to cancel is protected under Malaysian consumer law; Curves must honor documented cancellation requests
How yafee helps you cancel safely
Yafee (yafee.com) has helped thousands of consumers cancel unwanted subscriptions by providing step-by-step legal guidance and protecting their rights under consumer protection law. Yafee's contract-law specialists understand the Malaysian Consumer Protection Act 1999 and work to ensure you have clear, actionable cancellation procedures that actually work.
When you use Yafee's cancellation guidance for Curves, you receive:
- Precise instructions for both digital and physical club membership cancellation
- Documented proof that you have followed the official procedure correctly
- Legal backing from the Consumer Protection Act 1999 if Curves refuses to honor your cancellation
- Clear escalation steps if unauthorized charges continue after cancellation
- Templates and checklists to retain as evidence for disputes with your bank or the MDTCCL
Yafee's mission is to empower Malaysian consumers with transparent, legally grounded information so you can cancel confidently without fear of hidden charges or forgotten subscriptions. Visit yafee.com today to access cancellation guides for hundreds of Malaysian services, from gym memberships to streaming platforms to utility contracts.
Contact information for Curves facilities in malaysia
Because Curves Malaysia operates through individual club franchises rather than a single national center, you must cancel at your specific local facility. There is no single postal address or national customer service line for cancellations.
To find your local Curves club contact details:
- Visit the official Curves website and use the club locator tool
- Search for your club by city or postcode
- Note the phone number and address listed for your specific location
- Call during business hours to confirm opening times before your visit for in-person cancellation
If you cannot find your club's details online, check your original membership agreement or your bank statement-your billing statement may list the club name and reference number used by Curves for charges.
The Ministry of Domestic Trade and Cost of Living (MDTCCL) can be contacted at kpdnhep.gov.my or by phone at 03-8000 8000 if you need to file a formal complaint about unauthorized charges or refusal to cancel. Keep your cancellation documentation and bank statements when you escalate to the MDTCCL.