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Frequently asked questions
Cancel Curves: The Right Way to Exit Your Membership
How to cancel your Curves membership in australia and protect your rights
Why you might want to cancel your Curves membership
Curves offers 30-minute studio workouts and on-demand digital classes designed for women seeking flexible fitness. Circumstances shift, however. Work relocations, budget constraints, or a routine that no longer fits your life are all legitimate reasons to step away. If you've decided to cancel, Yafee is here to guide you through a clean, documented exit that protects you from surprise charges and helps you understand your legal entitlements.
Before you cancel, understand what you're signed up for. Curves operates two distinct membership paths: in-club access at local franchise studios, and MyCurves On Demand (their digital platform). Many members hold hybrid memberships combining both. Each path has its own cancellation process and notice period, which is why clarity upfront saves frustration later.
When cancelling makes sense
You might cancel if you've moved away from your local studio, found a gym closer to home, or simply cannot justify the recurring cost. Some members report billing confusion or continued debits after they believed they'd quit, which is exactly why documenting your cancellation in writing is non-negotiable.
How yafee helps you cancel with confidence
Yafee exists to translate membership agreements into plain action steps. We've guided thousands of Australian consumers through fitness membership cancellations without stress or hidden charges. This guide walks you through every method, tells you what to watch for, and shows you how Australian consumer law backs you up if things go wrong.
Curves membership pricing and what you're paying for
Curves charges depend on which membership tier you choose and your local club's franchise pricing, which varies by location. Knowing your exact plan type is your first step to cancelling it correctly.
| Membership type | Typical monthly cost (AUD) | Billing method | Notice period |
|---|---|---|---|
| In-club studio membership | A$130-A$169 | Recurring monthly debit | Usually 30 days written notice |
| MyCurves On Demand (digital) | A$38-A$69.99 per month | Recurring or annual upfront | 30 days or per terms |
| Hybrid (studio + digital) | A$168-A$207 per month | Recurring monthly debit | Usually 30 days written notice |
| Annual plan (any type) | Varies by membership tier | Single upfront charge; auto-renews | 30 days before renewal date |
How your Curves billing works
Curves charges you on a recurring monthly cycle for most memberships. If you paid for an annual plan upfront, that annual access continues for the full 12 months. Cancelling after you've paid an annual fee does not usually trigger a refund for unused months, unless your membership agreement explicitly states otherwise. Pull your original contract now so you know your exact terms and billing date.
What happens to your access after you cancel
When you cancel a monthly membership, you retain studio or app access until the end of the current billing cycle (usually your payment date plus 30 days, depending on the club's terms). For annual plans, you keep access for the full 12 months you've already paid for. This is why timing your cancellation notice matters: submit it well before the next billing date if you want to avoid an extra charge.
Your consumer rights and what australian law says about cancellation
Australian consumer law gives you specific protections when cancelling fitness memberships, and you should know them before you submit your notice.
Your legal position under australian consumer law
Under the Australian Consumer Law (ACL), which is administered by the Australian Competition and Consumer Commission (ACCC), you have the right to cancel a subscription or ongoing supply arrangement within a reasonable time and on reasonable notice. For fitness memberships, this means Curves cannot force you to remain locked in beyond what the contract explicitly allows. Furthermore, you have the right to clear cancellation procedures, transparent terms, and confirmation of cancellation in writing. If Curves continues to bill you after you've cancelled, you can dispute the charges through your bank and lodge a complaint with the ACCC if the company refuses to refund you.
What the contract must tell you
Your membership agreement must set out the notice period required to cancel, the cancellation address, and what happens to your access after you submit notice. If the contract is unclear or the notice period is unreasonably long (typically anything beyond 30 days without strong justification), the ACCC may consider it unfair, especially if the business wrote the terms unilaterally. Yafee recommends you review your membership agreement now and keep a copy of it alongside your cancellation proof.
How to cancel your Curves membership step by step
Curves memberships fall into two distinct cancellation pathways, and the method you use depends on which type you hold.
Cancelling your in-club Curves membership
Local Curves studios are independently franchised, so you must cancel with your specific studio location, not a central head office. Your membership agreement will list the correct address and cancellation process.
- Contact your local studio first by phone to confirm the studio's cancellation address and whether they accept email or require posted notice.
- Ask the staff member for the studio manager's name and the exact postal address for cancellation notices.
- Request written confirmation (email is acceptable) stating the cancellation address and any specific format they require.
- Prepare your written cancellation notice. Include:
- Your full name and membership number.
- The email address or phone number on your account.
- A clear statement: "I wish to cancel my Curves membership effective [date], which is at least 30 days from today."
- The date you signed the notice.
- Your signature (if posting) or typed name (if emailing).
- Send your notice via registered post (Australia Post's Registered Mail service) to the studio's cancellation address. Registered mail provides proof of delivery, which protects you if the studio later claims they never received your notice.
- Keep the tracking number and proof of postage.
- The notice should arrive within 3 to 5 business days.
- Alternatively, send the notice by email if the studio has confirmed they accept email cancellations. Use a read receipt and save the confirmation.
- Email satisfies the written notice requirement and creates a digital timestamp.
- Wait for the cancellation to take effect (usually 30 days from your notice date).
- Check your bank or payment method on the day after the notice period expires to confirm no further charges appear.
- Follow up if you see a charge after the cancellation date.
- Contact the studio immediately and request a refund, citing your cancellation notice date and reference number.
- If the studio does not refund you within 7 days, dispute the transaction with your bank and lodge a complaint with the ACCC.
Cancelling your MyCurves on demand (digital) membership
MyCurves On Demand is managed centrally, so you can often cancel through the app or website without posting a letter.
- Log into the MyCurves On Demand app or website using your account credentials.
- Navigate to your account or subscription settings (usually under "My Membership" or "Settings").
- Look for a "Cancel Membership" or "Manage Subscription" option.
- If you cannot find it, contact MyCurves On Demand support via email or in-app chat.
- Follow the on-screen cancellation prompts. You will usually be asked to confirm your cancellation and may see a final offer to pause or discount your membership instead.
- Once you confirm, the app or website will display a cancellation confirmation number and cancellation date.
- Take a screenshot of this confirmation and save it.
- If the platform does not offer a digital cancellation option, send a written cancellation notice to the email address listed in your membership terms.
- Use the same format as the in-club notice (see step above).
- Request a read receipt so you have proof of delivery.
- Check your bank statement on your cancellation date plus 30 days to confirm no further charges.
Cancelling a hybrid membership (studio + digital)
If you hold a hybrid membership bundling in-club and digital access, you must cancel both components. Yafee recommends cancelling both simultaneously to avoid confusion.
- Follow the in-club studio cancellation process (registered post to your local studio).
- Simultaneously, log into MyCurves On Demand and cancel the digital component using the app or website.
- If you cannot cancel the digital part separately, mention this in your studio cancellation notice and ask the studio to confirm that both components will terminate together.
- Keep both confirmations (studio cancellation proof and app screenshot) in one folder.
- Monitor both your gym access and app access as the cancellation date approaches to ensure both terminate.
Refunds and what you can and cannot recover
Refund entitlements depend on your membership type and how far into your billing cycle you are when you cancel.
When you can claim a refund
Under the ACCC's guidance, you are entitled to a refund if Curves continues to charge you after your cancellation date or if the studio fails to process your cancellation notice properly. You can also pursue a refund if you paid for a service (such as personal training sessions or classes) that you did not receive before the cancellation date. For annual memberships, refunds for unused months are not automatic and depend on your contract's specific terms. Consequently, check your agreement before you expect a refund.
How to claim a refund
- Contact your local studio or MyCurves On Demand support in writing and request a refund. Specify the amount, the date range, and the reason (for example, "charged after cancellation date").
- Provide your cancellation notice proof (registered post receipt, email screenshot, or app confirmation number).
- Request a response within 7 days.
- If the studio or platform does not refund you, contact your bank or payment provider and dispute the charge as unauthorised.
- Provide your cancellation proof to your bank as evidence that you terminated the service.
- If the bank cannot recover the money, lodge a formal complaint with the ACCC.
- The ACCC can investigate whether Curves is engaging in misleading or unconscionable conduct by continuing to charge cancelled members.
Common cancellation mistakes to avoid
Most cancellation issues arise from incomplete notice or confusion about which address to send it to. Yafee has worked with many Curves members who accidentally submitted their notice to the wrong location and then faced unexpected charges. Here are the pitfalls to sidestep.
Mistake one: assuming a phone call counts as written notice
Telling the gym staff you want to cancel is not the same as submitting formal written notice. The staff member may forget to flag your account, or a miscommunication may occur. Always send written notice (via registered post or email) and keep proof of delivery. Your membership agreement requires written notice, and written proof protects you if a dispute arises later.
Mistake two: sending notice to the wrong address
If you send your cancellation letter to the wrong studio, head office, or email address, the notice may never reach the person who processes cancellations. Always confirm the correct address with your local studio manager first. Do not guess or use an address from the Curves website if it says "for general inquiries" rather than "for cancellations."
Mistake three: failing to include your membership number or details
Without your membership number, full name, and registered email or phone, the studio may not be able to locate your account. The cancellation will then be delayed or lost. Write your membership number at the top of the letter and in the body of your message.
Mistake four: not allowing enough notice time
Most Curves memberships require 30 days' written notice before cancellation takes effect. If you send notice on the 1st and expect to cancel on the 10th, the studio will not process it. Add at least 35 days from today to ensure the notice period runs to completion. Send earlier rather than later.
Mistake five: cancelling the wrong membership type
If you hold a hybrid membership, cancelling only the app and not the studio leaves your studio account active and billing. Specify which component you are cancelling in your notice, or cancel both explicitly.
What happens after your cancellation takes effect
Once your notice period ends, your membership officially terminates. Yafee recommends taking one final step to confirm everything has closed cleanly.
Immediate steps after cancellation
On the day after your cancellation date, try to access your studio or the app. You should be locked out or see a message stating your membership has ended. If you can still log in or swipe your access card, contact the studio immediately to confirm the cancellation was processed. A delay in system updates is normal (24 to 48 hours), but if you remain locked out after two days, follow up again.
Monitoring your charges
Check your bank or payment app for 60 days after your cancellation date. If a charge appears after the cancellation has taken effect, contact Curves at once and request an immediate refund. Provide your cancellation confirmation number and explain that you submitted notice on [date] and the cancellation was effective on [date]. If Curves does not respond or refuses to refund within 7 days, dispute the charge with your bank and file a complaint with the ACCC.
Closing any linked accounts
If you signed up for related services (such as a Curves nutrition app or third-party tracking platform linked to your Curves account), log in and disconnect or delete those integrations separately. Cancelling your Curves membership does not automatically cancel linked services, and you may face unexpected charges from third parties.
Comparison: in-club versus digital cancellation timelines
The method you use to cancel affects how quickly your notice is processed and how much proof you will have.
| Cancellation method | Processing time | Proof of delivery | Best for |
|---|---|---|---|
| Registered post | 5 to 10 business days | Tracking number + receipt | In-club memberships; maximum legal protection |
| Email (with read receipt) | 1 to 3 business days | Read receipt + timestamp | Quick digital cancellations and in-club studios that accept email |
| App or website portal | Immediate | Screenshot of confirmation | MyCurves On Demand memberships; fastest method |
| Hand delivery to studio | Same day | Signed receipt from staff | Local studios; requires getting a dated, signed receipt |
Checklist: before you submit your cancellation notice
Use this checklist to confirm you are ready to cancel and that you have everything you need.
- You have read your membership agreement and confirmed the notice period (usually 30 days).
- You have the correct cancellation address or email for your specific studio or MyCurves On Demand.
- You know your membership number and the email or phone number registered to your account.
- You have written your cancellation notice with your full name, membership number, and a clear termination date (at least 30 days from today).
- You have arranged to send the notice via registered post (in-club) or email with a read receipt, or you have logged into the app to cancel digitally.
- You have taken a screenshot or photograph of your notice before posting or emailing it.
- You have saved the tracking number (registered post), read receipt (email), or screenshot (app cancellation) in a safe folder.
- You have set a phone reminder for the day after your cancellation date to check your access and your bank statement.
- You understand that you retain access until the end of the notice period and that no refund is due for unused months (unless your contract says otherwise).
Contact information for Curves cancellation and complaints
Use this information to locate your local studio, confirm the cancellation address, and escalate a complaint if needed.
Finding your local Curves studio
Visit the main Curves website and use the studio locator tool to find the address and phone number of your local franchise. Call the studio during business hours and ask for the studio manager's name and the exact address to send your written cancellation notice. Do not rely on the website address alone; confirm it by phone first.
MyCurves on demand support
Log into the MyCurves On Demand app or website and look for a "Contact Us" or "Support" button. You can usually reach support via email or in-app chat. Request the email address for cancellation notices if you cannot cancel through the app.
Escalating a complaint with the ACCC
If Curves refuses to process your cancellation or continues to charge you after you have submitted a valid cancellation notice, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). You can file a complaint online at the ACCC website (accc.gov.au) or by contacting the ACCC Infocentre on 1300 302 502. Provide copies of your cancellation notice, proof of delivery, and any correspondence with Curves. The ACCC can investigate whether Curves is breaching the Australian Consumer Law and compel a refund if warranted.
Disputing a charge with your bank
If Curves charges you after your cancellation date, contact your bank or payment provider immediately. Explain that you submitted a valid cancellation notice and the charge is unauthorised. Your bank can dispute the transaction and potentially recover the funds within 30 to 60 days. Provide the bank with your cancellation confirmation number and registered post receipt or email proof as evidence.
Conclusion: cancel with confidence
Cancelling your Curves membership is straightforward if you follow the steps above and keep written proof of your notice. The Australian Consumer Law is on your side: Curves cannot lock you in beyond the notice period your contract allows, and you have the right to clear cancellation procedures and confirmation of cancellation in writing. Send your notice via registered post (for in-club memberships) or confirmed email, allow 30 days, and monitor your account after the cancellation date takes effect. If Curves continues to charge you, dispute the transaction with your bank and escalate to the ACCC. Yafee has helped thousands of Australian consumers cancel gym and fitness memberships without hidden fees or stress. If you need guidance at any point, refer back to this guide or contact your local consumer protection authority. You have the right to step away, and now you have the knowledge to do it cleanly.