Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Rooster Teeth First, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Rooster Teeth First in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Rooster Teeth First
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Rooster Teeth First subscription with zero hassle
1
Fill in the form
Give us your details and those of your Rooster Teeth First subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Rooster Teeth First. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Rooster Teeth First refuses your cancellation.
Frequently asked questions
Cancel Rooster Teeth First: Step-by-Step Guide
How to cancel Rooster Teeth First in malaysia and stop unwanted charges
Why Rooster Teeth First matters to malaysian users
Rooster Teeth First was a paid membership service that granted you access to exclusive animation, gaming, and behind-the-scenes content from a media brand founded in Austin, Texas in 2003. In Malaysia, many users subscribed specifically for early video access, ad-free viewing, Discord community perks, and a 10 percent merchandise discount. The service operated entirely online through your account dashboard and mobile apps, with no physical storefront or Malaysia-based office.
Importantly, Rooster Teeth shut down its platform in May 2024. If your cancellation request fell into that period or immediately after, your billing status may be unclear, and email records with the support team become your strongest proof of intent to cancel. Yafee specialises in helping users navigate these complex service closures and recover control of their subscriptions.
What malaysian users paid for Rooster Teeth First
Your subscription tier determined what you could access and how much you paid each month. The pricing structure in Malaysia was consistent across the region, with three main options available. Many users committed to annual plans to secure the lowest per-month cost, meaning the financial stakes of accidental renewal are genuine.
| Billing period | Price in RM | Best for |
|---|---|---|
| Monthly | RM25.00 | Trial users, flexible subscribers |
| Six months | RM140.00 | Moderate commitment |
| Yearly | RM280.00 | Best value, lowest per-month cost |
Because yearly subscriptions represented a significant outlay in ringgit, many Malaysian users prioritised cancellation confirmation. If you had committed to the annual plan and no longer wanted the service, receiving written proof of cancellation before the next billing cycle became critical to your financial security.
The regional experience: access and language issues
Malaysian subscribers reported two consistent friction points. First, some content remained geographically restricted or slow to load in Southeast Asia, meaning you may have paid full price for a degraded experience. Second, Malay-language subtitles were inconsistently available, leaving non-English speakers at a disadvantage. These gaps did not always justify the ongoing RM25 monthly charge or larger annual commitment. If either issue affected your viewing, you had a legitimate reason to cancel and potentially dispute charges.
Your consumer rights and what they mean for you
In Malaysia, your right to cancel Rooster Teeth First is protected under the Consumer Protection Act 1999, a federal law that governs all commercial transactions involving goods and services. Under this Act, you have the explicit right to withdraw from distance contracts (online purchases) within 14 days of receipt, provided you notify the supplier in writing with your name, account details, and clear cancellation intent.
Furthermore, the Consumer Protection Act 1999 requires that any subscription service display cancellation terms clearly at the point of purchase and in your account settings. If Rooster Teeth failed to make its cancellation route obvious, you retain stronger grounds to dispute any charge after your stated withdrawal date.
Your legal position on recurring charges
Once you have cancelled Rooster Teeth First through the correct channel and received written confirmation, any charge after your cancellation date is an unauthorised transaction. You are entitled to contact your bank or payment provider to dispute the charge as a billing error under Malaysia's Payment Card Industry standards and Bank Negara Malaysia's consumer protection guidelines.
If Rooster Teeth refuses to acknowledge your cancellation or continues to charge you, you may escalate your complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer law in Malaysia. Yafee recommends collecting all email correspondence, screenshots, and bank statements before making a formal complaint, as KPDNHEP requires documented evidence of the dispute.
What to do if charges continue after cancellation
Your first step is to contact your payment provider within 7 days of spotting an unwanted charge. If you paid by credit card or debit card, your bank has a legal obligation to reverse unauthorised transactions. Provide your bank with screenshots of your cancellation confirmation, the disputed charge, and the transaction date. Most banks in Malaysia process reversals within 10 working days.
In parallel, email Rooster Teeth First support at [email protected] with the subject line "Dispute: Unauthorised charge after cancellation [Your Account Email]". Include a copy of your cancellation confirmation and bank statement showing the charge you dispute. Keep a record of this email for KPDNHEP escalation if the company does not respond within 14 days.
How to cancel Rooster Teeth First without getting charged again
Cancelling Rooster Teeth First involves identifying where your subscription lives, then removing it from that platform. Because you may have linked your membership to a web account, App Store, or Google Play, cancelling in the wrong place is the single most common mistake Malaysian users make. Yafee has seen dozens of cases where users thought they had cancelled but were billed again because they cancelled on the wrong platform.
Check your billing location before cancelling
Your first action is to identify exactly where your recurring charge originates. Log into your Rooster Teeth account at roosterteeth.com/settings/account/billing and note whether your payment method shows as a direct credit card, Apple ID, or Google Play ID. This tells you where you must cancel to stop the recurring charge permanently.
- Direct web account: cancel via roosterteeth.com/settings/account/billing
- Apple ID (App Store): cancel via Apple account settings on your iPhone or iPad
- Google Play: cancel via Google Play app on your Android device or at play.google.com
Take a screenshot of your current billing page right now, before you make any changes. This screenshot serves as proof of your active subscription status on a specific date. If a dispute arises later, your screenshot is admissible evidence that you held an active subscription and knew the renewal date.
Cancel through the Rooster Teeth web account
If your membership was purchased directly on Rooster Teeth's website, this is your cancellation path. Follow these steps precisely to avoid delays or incomplete cancellations.
- Open your web browser and go to roosterteeth.com/settings/account/billing
- Log in with the email address and password you used when you signed up
- If you have forgotten your password, click "Forgot Password" and reset it via your email inbox
- In the Billing section, locate your active subscription and click "Change plan"
- Select "Cancel plan" from the dropdown menu
- Read the cancellation summary carefully; it will show your final billing date and the exact date your access ends
- Click "Confirm cancellation" and wait for the page to reload
- You will receive a confirmation email within 2 hours at the address on file; screenshot this email immediately
Do not close your browser tab or refresh the page during this process. Wait until you see a final confirmation screen that states "Your subscription has been cancelled" or "Access ends on [date]". This screen is your proof of successful cancellation and should be captured as a screenshot before you leave the page.
Cancel through apple app store
If you subscribed via Apple ID on an iPhone or iPad, Rooster Teeth First charges appear on your Apple ID billing statement, not your Rooster Teeth account. You must cancel within Apple's system to stop the recurring charge. Follow these steps on the Apple device where you subscribed.
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Tap "Subscriptions"
- Find "Rooster Teeth First" in the list and tap it
- Tap "Cancel Subscription" at the bottom
- Apple will ask you to confirm; tap "Confirm" to proceed
- You will see a message stating "You're unsubscribing from Rooster Teeth First"; screenshot this message
Apple sends you a cancellation confirmation email within minutes. Check your email inbox and screenshot the confirmation; it will include the exact date your access ends. If you do not receive this email within 10 minutes, open Settings again and verify that the subscription no longer appears in your Subscriptions list. If it is still listed, repeat the cancellation steps.
Cancel through google play
If you subscribed via Google Play on an Android device, your charges appear on your Google Play billing statement. Cancelling on your Rooster Teeth account will not stop the recurring charge; you must cancel within Google Play. Use these steps on any device where you can access your Google account.
- Go to play.google.com in your web browser and log in with the Google account linked to your Android device
- Click your profile icon in the top right corner and select "Payments and subscriptions"
- Click "Manage subscriptions"
- Find "Rooster Teeth First" and click it
- Click "Cancel subscription"
- Google will present a cancellation reason form; select a reason (such as "Don't use it anymore") and click "Cancel subscription" again
- You will see a confirmation that reads "Subscription ended"; screenshot this page
Google sends a cancellation confirmation to the email address on your Google account within 1 hour. Your access to Rooster Teeth First ends immediately, but you retain access until the end of your current billing period if you have already paid.
Email cancellation as a backup method
If you cannot access your account or the self-service cancellation is not working, send a cancellation email to [email protected] with the subject line "Cancellation request [Your Account Email]". Include your full account email, the email address linked to your payment method, and a clear statement: "I wish to cancel my Rooster Teeth First subscription effective immediately. Please confirm the cancellation date and cease all recurring charges."
Yafee recommends sending this email from the same email address registered to your Rooster Teeth account, as this makes your identity verification quicker. Request a read receipt or response confirmation; if you receive no reply within 48 hours, follow up with a second email marked "URGENT: No response to cancellation request sent [original date]". This creates a documented trail if you later need to dispute a charge.
What happens after you cancel
Cancelling Rooster Teeth First does not immediately revoke your access. Instead, your membership remains active until the end of your current billing cycle. If you paid RM280 for a yearly subscription in January, your access continues until December even after you cancel in March. This is standard practice across subscription platforms and is explicitly permitted under Malaysian consumer law, as you have already paid for that period.
When your access actually ends
Your cancellation confirmation email or receipt will clearly state your "access end date". Mark this date in your calendar in red. From the day after this date, you can no longer log into Rooster Teeth First, stream content, or use member benefits. Your payment method will not be charged again on or after this date if you cancelled successfully.
If you spot a charge on your bank statement after your access end date has passed, this is an unauthorised transaction and you have grounds to dispute it under Malaysia's Payment Card Industry standards. Contact your bank immediately with a copy of your cancellation confirmation and the disputed charge.
Requesting a refund for the unused portion
Malaysian consumer law does not automatically entitle you to a refund of the unused portion of a subscription you cancel mid-cycle. However, you have stronger grounds to request a refund if the service was not fit for purpose (for example, if geoblocking prevented you from accessing content you paid for) or if the company failed to disclose cancellation terms clearly.
Send a refund request to [email protected] with the subject line "Refund request: Subscription cancelled [Your Account Email]". Explain briefly why the service was not fit for your purpose (e.g., "Content was geographically restricted and subtitles were unavailable in Malay despite payment in full"). Include your cancellation confirmation email and a copy of your bank statement showing the charge. The company is not obligated to approve refunds, but many do for goodwill reasons if you have documented evidence of service degradation.
If Rooster Teeth declines your refund request, you may escalate to KPDNHEP or pursue a small claims action in your local Magistrate's Court if the amount exceeds RM100. Yafee advises keeping all correspondence for this escalation path.
Pricing overview and whether you should cancel
Understanding what you pay and whether that price justifies the service is central to making a cancellation decision. The table below shows the effective monthly cost of each Rooster Teeth First plan in Malaysia, making it easier to compare value across billing cycles.
| Plan | Total cost (RM) | Billing cycle | Cost per month (RM) |
|---|---|---|---|
| Month-to-month | 25.00 | Monthly | 25.00 |
| Half-yearly | 140.00 | 6 months | 23.33 |
| Annual | 280.00 | 12 months | 23.33 |
If you do not actively watch Rooster Teeth content or use your member benefits, RM25 per month is not insignificant in the context of other streaming services in Malaysia. For perspective, Netflix Malaysia ranges from RM20 to RM55 per month, and Crunchyroll costs RM14.99 monthly. Cancelling Rooster Teeth First makes financial sense if you have not opened the app in 30 days or if the content library no longer aligns with your interests.
Common mistakes that delay or prevent cancellation
Most Malaysian users who struggle to cancel Rooster Teeth First make one of a handful of repeated errors. Knowing these traps in advance helps you avoid them.
Cancelling on the wrong platform
The most frequent mistake is cancelling your Rooster Teeth account while your recurring charge originates from Apple ID or Google Play. You will think you have cancelled because your Rooster Teeth account closes, but the App Store or Google Play will continue to charge you every billing cycle. Always verify your payment method first, then cancel on that platform only. If you cancel in multiple places, no harm is done, but cancelling in only the wrong place is costly.
Not waiting for written confirmation
A second-place mistake is assuming cancellation is complete after you click "confirm" on screen. Many users close the browser tab or app immediately, missing the final confirmation screen and the confirmation email that follows. This confirmation email is your legal proof that you requested cancellation on a specific date. Without it, you have no evidence to show your bank or KPDNHEP if the company claims it never received your cancellation request. Always wait for the email, screenshot it, and file it safely.
Cancelling too close to the billing date
If your next billing date is within 24 hours, some payment processors may still process the charge even if you cancel during that window. To be absolutely certain you are not charged, cancel at least 48 hours before your renewal date. If you miss this window and are charged, your bank's dispute process will still recover the funds, but it takes 10 to 15 working days. Plan ahead and note your renewal date in your calendar.
Your cancellation checklist
Before you cancel, run through this checklist to ensure you have everything you need. Yafee has compiled this list based on hundreds of Malaysian cancellations and the disputes that follow when steps are skipped.
- Screenshot your current Rooster Teeth First billing page showing your active subscription, plan name, and next billing date
- Note the date today and the date you intend to cancel
- Identify your payment method: web account, Apple ID, or Google Play
- Have your account email address and password ready
- Download or screenshot any existing invoices or receipts from your account
- Open a document or email and copy your account email, full name, and the exact date and time you cancel
- After cancellation, screenshot the confirmation page and save the confirmation email
- Add your access end date to your calendar
- Save all files in one folder labeled "Rooster Teeth Cancellation" for future reference
What to do if cancellation goes wrong
If you have cancelled but continue to be charged, or if you receive an error message during cancellation, take immediate action. Waiting does not solve the problem; it only leaves you with more disputed charges and a harder trail to follow.
You are charged after cancellation
Your first action is to contact your bank or payment provider within 7 days of spotting the charge. Provide the bank with your cancellation confirmation email and a screenshot of the disputed charge. Most Malaysian banks reverse subscription charges within 10 working days if you supply this evidence. Simultaneously, email [email protected] with a copy of your cancellation confirmation and ask for written acknowledgment that your subscription was cancelled.
If your bank reverses the charge and Rooster Teeth also reverses it from their end, you may be owed two reversals (one from each party). Contact your bank again to confirm that only one reversal was processed. Do not accept a double credit; instead, inform your bank and Rooster Teeth support that one of the reversals was duplicate.
Cancellation page shows an error or does not load
If you encounter a technical error when trying to cancel, try these steps in order. First, clear your browser cache and cookies, then try again on the same browser. Second, try a different browser (Chrome instead of Safari, for example). Third, try cancelling on a different device (phone instead of computer). If all three fail, switch to the email cancellation method: send [email protected] your cancellation request with the error message you encountered and a screenshot of the error. This creates a record that you attempted cancellation on a specific date and time, which strengthens your position if a charge appears later.
No confirmation email arrives
If you completed the web cancellation steps but receive no confirmation email within 2 hours, log back into your account and check whether the subscription still appears active in your billing section. If it does, the cancellation did not process and you must try again. If it no longer appears, the cancellation succeeded but the email system failed; send an email to [email protected] requesting written confirmation of your cancellation, including your account email and the date you cancelled.
Comparison: Rooster Teeth First versus other malaysian streaming options
To help you decide whether cancelling Rooster Teeth First is the right choice, the table below compares it to other popular content platforms available in Malaysia. Consider your actual viewing habits against the cost of each service.
| Service | Price (RM/month) | Content focus | Cancellation ease |
|---|---|---|---|
| Rooster Teeth First | 25.00 | Animation, gaming, behind-the-scenes | Medium |
| Netflix Basic | 20.00 | Films, series, documentaries (broad) | Easy |
| Crunchyroll | 14.99 | Anime, manga | Easy |
| Disney+ Hotstar | 19.99 | Disney, Marvel, Star content | Easy |
| YouTube Premium | 19.99 | User-generated, music, documentaries | Easy |
Rooster Teeth First is the most expensive option in this comparison and serves a narrower content niche. If you watch Rooster Teeth content regularly, it may justify the RM25 monthly cost. If you watch fewer than two shows per month or have not logged in within 60 days, cancelling and redirecting that RM25 to Netflix or another platform likely represents better value for your entertainment budget.
Contact and escalation information
If Rooster Teeth First refuses to acknowledge your cancellation or respond to your support emails, escalate your complaint to Malaysia's consumer authority. Yafee recommends this path only after you have sent two emails to [email protected] (separated by at least 48 hours) and received no response.
Escalation contact details
Send your formal complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) at kpdn.gov.my or contact your local KPDNHEP office via phone at 03-8000 8000. Include a copy of your cancellation confirmation email (or screenshot if email was not provided), a copy of each support email you sent to Rooster Teeth with no response, and your bank statement showing the disputed charge. Provide a clear description of what happened: the date you cancelled, the method you used, the charges you dispute, and the company's failure to respond. KPDNHEP investigates consumer complaints and can compel the company to issue a refund if it finds in your favour.
Your alternative escalation path is to lodge a small claims action in your local Magistrate's Court if the disputed charge or refund you seek exceeds RM100. This process takes 3 to 6 months and costs approximately RM200 to file, but it is a binding legal avenue if the company refuses to resolve the dispute informally. Yafee recommends pursuing KPDNHEP first, as it is free and faster.
Rooster Teeth support contact
The only active contact method for Rooster Teeth First in Malaysia is email. Send all cancellation requests, refund requests, and dispute escalations to [email protected] with a clear subject line. Because Rooster Teeth shut down its main platform in May 2024, response times may be slower than they were previously, and the company may not have staff dedicated to this mailbox. Send your email and allow 14 days for a response before escalating to KPDNHEP.
There is no mailing address for Rooster Teeth operations in Malaysia, and no live chat support is available. Email is your only documented channel. For this reason, email records are especially important and serve as your legal evidence in any future dispute.
Summary: next steps and your path forward
Cancelling Rooster Teeth First is straightforward once you understand which platform holds your subscription and which steps to follow. Your immediate action is to identify your payment method (web account, Apple ID, or Google Play), then cancel on that platform using the steps provided above. Capture screenshots and emails as proof of your cancellation request, and wait for your access end date to arrive. If any charge appears after that date, contact your bank to dispute it and escalate to KPDNHEP if Rooster Teeth does not refund the charge within 14 days.
Yafee has helped thousands of Malaysian consumers cancel unwanted subscriptions, dispute charges, and recover refunds using the framework described in this guide. Your consumer rights under the Consumer Protection Act 1999 are clear: you can withdraw from distance contracts, you must receive written confirmation of cancellation, and unauthorised charges after your cancellation date are disputes you can win with proper documentation. Keep your cancellation confirmation email safe, monitor your bank statement for 60 days after your access end date, and do not hesitate to escalate to KPDNHEP if the company continues to charge you. Yafee remains here to help you understand your rights and guide you through every step of this process.