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Cancel Rooster Teeth First: Step-by-Step Guide
How to cancel Rooster Teeth First in new zealand and claim your consumer rights
What Rooster Teeth First was and why you need to act now
Rooster Teeth First was a premium subscription tier that delivered early access to video content, exclusive features, and ad-free viewing across the Rooster Teeth platform. The service operated as a digital subscription linked to your Rooster Teeth account or through third-party app stores including Apple, Google Play, and Roku.
On April 15, 2024, Rooster Teeth announced the permanent closure of its First service. All web-based subscriptions stopped renewing, and the company ceased accepting new memberships. If you held an active subscription at that date, you were directly affected by this shutdown. The situation is more straightforward than you might think: New Zealand consumer law gives you clear rights, and Yafee has mapped the exact steps you need to follow to recover your money and cancel properly.
The shutdown timeline and what happened to your subscription
Rooster Teeth issued formal notice that as of April 15, 2024, no subscriptions would renew and no new memberships would be accepted. The company issued pro-rata refunds for unused time on web subscriptions purchased directly through RoosterTeeth.com. However, if you subscribed through an app store platform (Apple App Store, Google Play, or Roku), your refund obligation sits with that retailer, not Rooster Teeth itself. This distinction matters for your recovery strategy.
Why this affects new zealand members differently
New Zealand consumers are protected by the Consumer Guarantees Act 1993, a statutory framework that applies to all digital services sold within New Zealand. Rooster Teeth operated across borders but accepted payment from New Zealand members in New Zealand dollars, which means the Act applies to you. Your legal position is stronger than the company's shutdown notice suggests. Yafee recommends preserving all billing records, email confirmations, screenshots of subscription pages, and any correspondence with support as evidence of your purchase and the service failure.
Your legal rights under new zealand consumer law
The Consumer Guarantees Act 1993 is the legal foundation protecting you when a digital service fails to deliver.
What the consumer guarantees act guarantees you
Under the Consumer Guarantees Act 1993, every digital service sold to you must be of acceptable quality, fit for purpose, and supplied within a reasonable timeframe. When Rooster Teeth shut down First without allowing you to access the full service you had paid for, the company breached this statutory obligation. The law is explicit: consumer law rights override unfair contract terms. Even if Rooster Teeth's terms claimed you had no refund right after a certain date, that clause is unenforceable against you.
You are entitled to claim a refund if the service became unavailable or materially degraded before your subscription period expired. The fact that Rooster Teeth voluntarily issued pro-rata refunds for web subscriptions during the shutdown demonstrates the company itself recognised this legal obligation.
Your legal position
You hold a statutory right to demand a refund under the Consumer Guarantees Act if you did not receive the full service you paid for. Rooster Teeth cannot use a unilateral shutdown to eliminate this right. If you subscribed on the web and have not received a refund, you can demand one directly from the company. If you subscribed through an app store, you can demand a refund from both the retailer (Apple, Google, Roku) and from Rooster Teeth as the service provider. You are not required to accept store credit, a substitute service, or a partial refund.
Escalation: who to contact if Rooster Teeth refuses
If the company denies your refund request or fails to respond within 20 working days, escalate to the Consumer Affairs branch of the Ministry of Business, Innovation and Employment (MBIE). MBIE administers consumer protection law and can investigate complaints of breach under the Consumer Guarantees Act. You can also file a payment dispute with your bank or card issuer; most financial institutions will reverse charges for undelivered digital services without requiring the merchant's consent. Yafee advises taking the MBIE route first, as it creates an official record and puts pressure on the company to settle.
How to cancel Rooster Teeth First step by step
Cancellation depends on where you originally purchased your subscription; the process differs between direct web purchases and app store subscriptions.
Cancelling a web subscription from RoosterTeeth.com
- Visit RoosterTeeth.com and sign in with your account email and password.
- If you have forgotten your password, use the "Forgot password" link on the login screen and reset it via email.
- Navigate to your account menu, usually located in the top-right corner of the page.
- Hover over or click your username or profile icon.
- Select "Account" or "Settings" from the dropdown menu.
- Open the "Billing" or "Subscription" tab within your account settings.
- You will see your current subscription status and renewal date.
- Note the amount you were charged and the renewal schedule.
- Locate the "Cancel subscription" or "Manage renewal" button and click it.
- The button may be phrased as "Pause" or "Turn off auto-renewal"-look for the option that stops future charges.
- Confirm the cancellation by following the on-screen prompts.
- Rooster Teeth will ask you to confirm one more time to prevent accidental cancellation.
- You may see a retention offer; you are under no obligation to accept it.
- Save the confirmation email and screenshot the cancellation confirmation page.
- Take a screen capture showing the date and time of cancellation.
- Store this in a dedicated folder for your records.
Cancelling an app store subscription (Apple, google play, or roku)
If you subscribed through an app platform, you cancel through that platform, not through Rooster Teeth.
- For Apple App Store subscriptions:
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Find "Rooster Teeth First" in the list and tap it.
- Tap "Cancel Subscription" and confirm when prompted.
- Take a screenshot of the cancellation confirmation.
- For Google Play subscriptions:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) and select "Subscriptions".
- Tap "Rooster Teeth First" or the Rooster Teeth app subscription.
- Tap "Cancel subscription" and confirm the action.
- Screenshot the confirmation page for your records.
- For Roku subscriptions:
- Go to Roku.com and sign in to your account.
- Navigate to "Your Roku account" and select "Manage subscriptions".
- Find Rooster Teeth First in the subscription list.
- Click "Cancel subscription" and follow the confirmation steps.
- Save the confirmation page reference number.
Sending a written cancellation request to Rooster Teeth
Even though Rooster Teeth shut down its First service, you can send a formal cancellation and refund request to the company's registered address in Austin, Texas. This creates a paper trail and triggers the company's obligation to respond.
- Compose a letter on your own letterhead or plain paper.
- Include your full name, email address associated with the account, and phone number.
- State your Rooster Teeth account username if you know it.
- Include your subscription purchase date, amount paid, and currency (NZD).
- Clearly state your request:
- "I request cancellation of my Rooster Teeth First subscription and a full refund of [amount] NZD for undelivered services as of [date]."
- Reference the Consumer Guarantees Act 1993 (New Zealand).
- Request a response within 10 working days.
- Send the letter by registered post or email to the Rooster Teeth corporate address:
- Rooster Teeth Productions, Inc.
- 1104 W Anderson Lane, Austin, TX 78757, USA
- Alternatively, send to: [email protected] if an email address is available.
- Keep a copy of the letter and proof of postage or email delivery.
- Request read receipts if sending by email.
- If posting, ask the post office for a tracking number and registered mail receipt.
Refunds and what to expect after cancellation
Refund timelines and processes depend on whether you purchased on the web or through an app store.
Web subscription refunds from Rooster Teeth
If you purchased Rooster Teeth First directly on RoosterTeeth.com and the company issues a refund, expect the money to return to your original payment method within 5 to 10 business days. Rooster Teeth should issue the refund as a credit to the card or bank account you used to subscribe. If you do not see the refund after 10 days, contact your bank and ask them to trace it. Request the bank's help in locating the transaction and accelerating the refund process. Yafee advises keeping your bank statements accessible so you can evidence non-receipt to your financial institution.
App store subscription refunds
If you subscribed through Apple, Google, or Roku, each platform has its own refund policy. Apple generally allows refund requests within 45 days of purchase. Google Play allows refunds within 48 hours of purchase but may grant exceptions if the service became unavailable. Roku refund windows vary by subscription type. Contact each app store's customer support directly and explain that the underlying service has shut down. Provide your order reference number and request a refund under that platform's service failure policy. Yafee recommends requesting refunds from both the app store and from Rooster Teeth in parallel, as you may recover funds from either or both sources.
Bank chargeback as a backup option
If Rooster Teeth and the app stores both decline your refund, you can file a chargeback with your bank or card issuer. A chargeback reverses a charge on your payment card when the merchant fails to deliver goods or services. Explain to your bank that Rooster Teeth First is no longer available and you did not receive the service you paid for. Most financial institutions will reverse charges for undelivered digital services without requiring the merchant's permission. Provide your bank with cancellation confirmation emails, billing statements, and screenshots of the service being unavailable. The chargeback process takes 4 to 8 weeks but usually results in a full refund.
Common mistakes to avoid when cancelling
Cancellation can feel daunting, but the process is straightforward once you avoid these pitfalls and focus on creating a clear record.
Not saving confirmation emails and screenshots
Your cancellation and refund requests are only as strong as the evidence you keep. If Rooster Teeth claims you never cancelled, or if a dispute arises, you need proof. Save every confirmation email from the company, every screenshot of the cancellation page, and every record of payment. Create a folder on your computer and back it up to cloud storage. If you need to escalate to MBIE or your bank, you will provide these documents as evidence. Do not rely on your email inbox alone; emails can be deleted or lost. Yafee recommends taking screenshots in addition to saving emails.
Confusing cancellation with refund requests
Cancelling your subscription stops future charges but does not automatically generate a refund for amounts already paid. You must request a refund separately, either through the company's refund form or by sending a written demand letter. Do not assume that cancellation = refund. State your refund request explicitly in writing, citing the Consumer Guarantees Act 1993 and explaining that the service failed to deliver. Rooster Teeth may try to claim that cancellation alone satisfies your request; it does not.
Missing the app store refund window
Apple allows refund requests within 45 days of purchase; Google Play allows 48 hours in most cases. If you request a refund outside these windows, the app store may deny it automatically. Check your purchase date now and request refunds from app stores immediately if you are within the refund window. Submit the request even if you cancelled the subscription months ago; the refund clock starts from the purchase date, not the cancellation date.
Assuming the company's shutdown notice covers all refunds
Rooster Teeth's announcement that it issued "pro-rata refunds" does not mean everyone received one. If you subscribed through an app store, the refund came from the retailer, not Rooster Teeth, and may not have been processed. Check your bank or card statements for any refund deposits. If none appear, follow up with the company and the app store. Do not assume the refund happened automatically.
Essential checklist for cancelling Rooster Teeth First
Use this checklist to ensure you complete every step and protect your consumer rights.
| Step | Completed | Notes |
|---|---|---|
| Verify your subscription type | ☐ | Web (RoosterTeeth.com), Apple, Google Play, or Roku? |
| Locate your purchase confirmation email | ☐ | Note the subscription date, amount, and currency. |
| Cancel your subscription via the correct platform | ☐ | Follow the platform-specific steps above. |
| Screenshot the cancellation confirmation | ☐ | Save with date and time visible. |
| Send a written refund request | ☐ | Reference Consumer Guarantees Act 1993; send to Rooster Teeth Austin address or email. |
| Request refunds from app stores if applicable | ☐ | Apple, Google, or Roku customer support; reference service unavailability. |
| Monitor your bank account for refunds | ☐ | Allow 5 to 10 business days; escalate if no refund appears. |
| File a bank chargeback if needed | ☐ | Contact your bank if company and app stores decline refund. |
| Escalate to MBIE if all options fail | ☐ | Lodge a complaint with Ministry of Business, Innovation and Employment. |
| Store all evidence in one secure location | ☐ | Emails, screenshots, bank statements, correspondence-backup to cloud storage. |
After cancellation: what happens next
Once you have cancelled and requested a refund, your role shifts to tracking and follow-up.
What stops when you cancel
Immediately after you cancel, Rooster Teeth stops charging your payment method. You will no longer be billed on your next renewal date. Your access to First features (early video releases, ad-free viewing, exclusive content) stops at the end of your current billing period. If you cancel mid-month, you typically retain access until the end of that month; check the cancellation confirmation email for your exact access end date. You will not be able to re-subscribe to First because the service no longer exists.
Following up on your refund
After you cancel and submit a refund request, monitor your email for responses from Rooster Teeth or the app store. Expect an acknowledgement within 5 to 10 business days. If you do not receive a response, send a follow-up email or letter referencing your original request and the reference number (if one was issued). Escalate to MBIE if the company does not respond within 20 working days. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by maintaining organised records and following up consistently; you can do the same by treating your cancellation file as an active project until the refund clears.
Protecting your account after cancellation
After you cancel Rooster Teeth First, you may still have a regular Rooster Teeth account. If you do not plan to use the platform, consider deleting your account entirely to prevent unauthorised reactivation of billing. You can also monitor your payment card settings to ensure no other charges are linked to your Rooster Teeth email. If you see unexpected charges from Rooster Teeth after cancellation, report them to your bank immediately as unauthorised charges.
Comparison: web versus app store cancellation
The path to cancellation and refund differs depending on where you purchased.
| Feature | Web (RoosterTeeth.com) | Apple App Store | Google Play | Roku |
|---|---|---|---|---|
| Cancellation method | Account settings > Billing | App Store > Subscriptions | Google Play Store > Subscriptions | Roku.com > Manage subscriptions |
| Refund window | On demand (Consumer Guarantees Act) | 45 days from purchase | 48 hours from purchase | Varies by subscription |
| Refund source | Rooster Teeth direct | Apple | Roku | |
| Time to refund | 5 to 10 business days | 3 to 5 business days | 3 to 5 business days | 5 to 7 business days |
| Escalation | MBIE or bank chargeback | Apple Support > Financial Dispute | Google Play Support > Billing issue | Roku Customer Service |
Contact information and next steps
If you have exhausted cancellation and refund attempts with Rooster Teeth or the app stores, use these resources to escalate your complaint.
Rooster Teeth corporate address (cancellation and refund requests)
Send written cancellation and refund requests to:
Rooster Teeth Productions, Inc.
1104 W Anderson Lane
Austin, TX 78757
USA
Alternatively, search for a legal or customer support email on RoosterTeeth.com or attempt contact through the company's official social media accounts. Yafee recommends using registered mail or email with read receipt if sending digitally.
Consumer affairs complaint (New zealand)
If Rooster Teeth refuses to refund and you have exhausted internal appeals, lodge a complaint with:
Consumer Affairs
Ministry of Business, Innovation and Employment (MBIE)
Website: consumeraffairs.govt.nz
Phone: 0800 943 600
Provide MBIE with your cancellation confirmation, billing records, all correspondence with the company, and a statement explaining how the service failure breached the Consumer Guarantees Act 1993. MBIE investigates complaints and can compel the company to refund or face enforcement action.
Bank and card issuer chargeback
Contact your bank or card issuer's fraud or disputes department. Explain that Rooster Teeth First is no longer available and request a chargeback for undelivered digital services. Provide your bank with the same documentation you sent to MBIE.
Final summary and your next action
Rooster Teeth First shut down on April 15, 2024, but that does not eliminate your right to a refund. The Consumer Guarantees Act 1993 guarantees you protection: the service you paid for is no longer available, and you are entitled to recover your money. Yafee has outlined the exact cancellation process for web and app store subscriptions, the refund timelines you can expect, and the escalation paths if the company refuses.
Your immediate action is to cancel your subscription through the correct platform (web, Apple, Google, or Roku), save the confirmation, and send a written refund request to Rooster Teeth citing the Consumer Guarantees Act. If you do not receive a response within 20 working days, escalate to MBIE or your bank. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by treating the process as a structured project with clear deadlines and documentation; you now have the same framework. Start your cancellation today, keep every receipt and email, and follow through on escalation if needed. Your consumer rights are real and enforceable in New Zealand.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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