Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Rooster Teeth First, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Rooster Teeth First in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Rooster Teeth First
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Rooster Teeth First subscription with zero hassle
1
Fill in the form
Give us your details and those of your Rooster Teeth First subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Rooster Teeth First. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Rooster Teeth First refuses your cancellation.
Frequently asked questions
Cancel Rooster Teeth First: The Right Way
How to cancel Rooster Teeth First and recover your money in canada
Understanding Rooster Teeth First and why you should cancel now
Rooster Teeth First was a premium membership service that delivered ad-free streaming, early access to new episodes, and exclusive discounts across Rooster Teeth's content library. The company permanently shut down the service on May 15, 2024. If you remain enrolled in an active subscription or continue to receive recurring charges, you have clear legal pathways to cancel and potentially recover unused funds. Yafee specialises in guiding Canadian consumers through subscription cancellations backed by the Consumer Protection Act, and this guide will walk you through every option available to you.
Your cancellation process depends entirely on the platform where you purchased your membership-whether that was RoosterTeeth.com directly, Apple App Store, Google Play, or Roku. Each platform operates under different billing systems and cancellation procedures. Understanding which method applies to your situation will accelerate the cancellation and strengthen your position if you pursue a refund.
Why the service shutdown makes cancellation urgent
Although Rooster Teeth First officially closed in May 2024, many subscribers report that recurring charges continued months afterward. Billing systems sometimes fail to synchronise with service discontinuation dates, leaving you vulnerable to unexpected deductions. Cancelling immediately prevents future charges and creates a documented record for any refund disputes. Furthermore, Canadian consumer law entitles you to stop paying for a service that no longer exists-and Yafee recommends taking action within 30 days of the shutdown to establish your claim clearly.
When active billing still occurs after service closure
Check your bank or credit card statements for the past three months. If charges appear after May 15, 2024, you have legal grounds to dispute them under the Consumer Protection Act, 2002 (Ontario) or equivalent provincial legislation. Document every charge with dates and amounts. Once you confirm active billing, proceed immediately to the cancellation method that matches your subscription platform. Do not delay-each day that passes weakens your refund timeline and your leverage with the company.
Your legal position as a canadian consumer
Canadian consumer protection law grants you explicit rights when a subscription service is discontinued or becomes unavailable.
The consumer protection act framework
Under the Consumer Protection Act, 2002 (Ontario) and similar statutes in British Columbia, Alberta, and other provinces, a merchant cannot charge you for goods or services that are no longer provided. When Rooster Teeth First shut down, the company's legal obligation to deliver the advertised benefits ended. Any charge after the shutdown date-or for a service that no longer functions-constitutes an unfair or deceptive practice under consumer law. Yafee advises all Canadian users that this places you in a strong position for both cancellation and refund recovery.
Your automatic cancellation right
You possess an unconditional right to cancel any subscription at any time in Canada. The Consumer Protection Act does not permit merchants to lock you into perpetual billing or to impose penalties for cancellation. If Rooster Teeth First's platform makes cancellation difficult or impossible, that itself is a violation of provincial consumer law. You can escalate such cases to your provincial consumer protection authority-for example, the Ontario Ministry of Government and Consumer Services or the British Columbia Consumer Protection Office.
Refund eligibility and timelines
You have the right to a full refund for any subscription period after the service shut down on May 15, 2024. If you paid for a monthly subscription and the service became unavailable mid-month, you are entitled to recover the prorated amount for unused days. Rooster Teeth First must process refunds within 30 days of your cancellation request under most provincial consumer protection rules. If the company refuses or delays beyond 30 days, file a complaint with your provincial consumer authority-Yafee can point you to the correct body depending on your province-and pursue a chargeback through your bank or credit card issuer if necessary.
How to cancel based on your subscription platform
Follow the specific steps that match where you purchased your Rooster Teeth First membership.
Cancel a direct RoosterTeeth.com subscription
If you subscribed through the Rooster Teeth website, you manage cancellation via your account settings. This method typically offers the fastest path to cancellation and the clearest paper trail for refund negotiations.
- Navigate to RoosterTeeth.com and sign in with your account email and password.
- If you cannot access your account, click "Forgot Password" and reset via the email associated with your subscription.
- Ensure you are signed in before proceeding to the next step.
- Locate the account menu (usually a profile icon in the top-right corner) and select "Account Settings" or "My Account".
- On some versions of the site, this may appear as a dropdown under your username.
- Select the Billing or Subscriptions tab to view your active membership.
- You will see "Rooster Teeth First" listed with its renewal date.
- Click Cancel Subscription or Manage Subscription next to your FIRST membership.
- The system may ask for feedback or offer a discounted renewal. Ignore these prompts and proceed to confirm cancellation.
- Confirm the cancellation when prompted. You will receive a confirmation email within 5 minutes.
- Check your spam and promotions folders if the confirmation does not appear in your inbox.
- Save this email permanently-it is your proof of cancellation and essential for any future refund claim.
- If you do not see a cancellation option or the system fails to process your request, contact Rooster Teeth's support team directly at [email protected] with your account email and the subject line "Subscription Cancellation Request".
- Include your account number (if visible) and the dates of any unwanted charges.
- Request written confirmation of cancellation and expect a response within 5-7 business days.
Cancel an apple app store subscription
If you subscribed through Apple's App Store on an iPhone, iPad, or Mac, you must cancel through Apple's platform rather than through Rooster Teeth. This process is straightforward and leaves a clear record with Apple.
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen to access your Apple ID settings.
- Select Subscriptions from the menu.
- You will see all active subscriptions tied to your Apple ID.
- Tap Rooster Teeth First in the subscriptions list.
- Tap Cancel Subscription and confirm.
- Apple will immediately deactivate the subscription and send you a confirmation email.
- If the subscription does not appear or you cannot cancel it through the app, contact Apple Support at support.apple.com or call 1-800-MY-APPLE and reference your subscription name and cancellation date.
- Provide Apple with your concern that the service is no longer available and request a refund for any charges after May 15, 2024.
Cancel a google play subscription
Google Play subscriptions are managed through your Google Account settings and can be cancelled on any Android device or through a web browser.
- Visit play.google.com on any web browser or open the Google Play app on your Android device.
- Sign in with the Google account linked to your subscription.
- Tap or click your profile icon in the top-right corner and select "Payments and subscriptions".
- Tap or click Manage subscriptions.
- Select Rooster Teeth First from the list.
- Tap or click Cancel subscription and confirm your choice.
- Google will send you a confirmation email within minutes.
- If you encounter an error or cannot locate the subscription, contact Google Play Support at support.google.com/googleplay and include your subscription start date and any charges that occurred after May 15, 2024.
Cancel a roku subscription
Roku subscriptions are managed through your Roku account on the Roku Platform or through the Roku mobile app.
- Log in to your Roku account at roku.com or open the Roku mobile app.
- Navigate to Manage your account or select your profile icon.
- Select Subscriptions or Manage subscriptions.
- You will see all subscriptions purchased through Roku listed with their renewal dates.
- Find Rooster Teeth First and click or tap Unsubscribe or Cancel.
- Confirm the cancellation. Roku will deactivate the subscription immediately and send a confirmation email.
- Save this confirmation for your records.
- If Rooster Teeth First does not appear in your subscriptions list but charges continue, contact Roku Support at roku.com/help and provide your account email and the subscription charge dates.
Pursuing a refund after cancellation
Cancellation stops future charges, but you may be entitled to recover money already paid after the service shut down.
Document all charges after may 15, 2024
Gather your bank or credit card statements from May 2024 onward. Screenshot or save copies of every Rooster Teeth First charge that appears after the service closure date. Create a simple table with the charge date, amount, and transaction ID. This documentation strengthens your refund claim and demonstrates to your bank or the merchant that the charges were unauthorised. Yafee advises keeping these records for a minimum of two years in case the dispute process extends beyond initial resolution.
Request a refund directly from Rooster Teeth
Contact Rooster Teeth's support team with your documented charges and cancellation confirmation. Send an email to [email protected] with the subject line "Refund Request for Unauthorized Charges" and include the following:
- Your account email address.
- A list of all charges after May 15, 2024 (dates and amounts).
- A copy of your cancellation confirmation email.
- A clear statement that the service is no longer available and the charges are unauthorised.
Expect a response within 7-14 business days. If Rooster Teeth approves your refund, it will typically process within 5-10 business days depending on your payment method. If the company denies your refund or does not respond within 14 days, proceed to step 4 below.
File a chargeback with your bank or credit card issuer
If Rooster Teeth refuses to refund unauthorised charges after the service closure, contact your bank or credit card company and request a chargeback. Explain that you were charged for a service that is no longer available and no longer functional. Provide the bank with copies of your documentation (charge dates, amounts, cancellation confirmation, and Rooster Teeth's denial of your refund request if applicable). Under Canadian banking regulations, your institution must investigate the chargeback within 30-45 days and will likely rule in your favour given that the service ceased to exist on May 15, 2024.
Escalate to your provincial consumer protection authority
If your bank denies the chargeback or if Rooster Teeth's parent company fails to cooperate, file a formal complaint with your provincial consumer protection body. The agency varies by province:
| Province | Consumer authority | Website |
|---|---|---|
| Ontario | Ministry of Government and Consumer Services | ontario.ca/consumers |
| British Columbia | Consumer Protection Office | consumerprotectionbc.ca |
| Alberta | Fair Trading Act Complaints | servicealberta.ca |
| Quebec | Office of the Ombudsman (Protecteur du consommateur) | protecteurconsommateur.qc.ca |
| Other provinces | Contact your provincial attorney general's office | Search "[Province] consumer protection" |
Include your refund documentation, cancellation proof, chargeback details, and a narrative explaining the dispute. These authorities have enforcement power and can compel Rooster Teeth to refund unauthorised charges or face legal penalties. Yafee recommends filing this complaint as a final step if the merchant and your bank both decline to resolve the issue.
Common mistakes to avoid during and after cancellation
Cancellation is straightforward when you know what to watch for. The mistakes below are easily preventable but can delay your refund or weaken your legal claim if they occur.
Not saving your cancellation confirmation email
Your cancellation confirmation is your only proof that you requested to stop the subscription. If you delete this email or cannot retrieve it later, Rooster Teeth may claim it never received your cancellation request. Save the confirmation email to a dedicated folder, take a screenshot, or print it. Additionally, forward a copy to a personal email account you rarely use-this creates a timestamped backup.
Assuming the subscription is cancelled after the service shuts down
Many subscribers assume that when Rooster Teeth First closed, their subscriptions automatically cancelled. This is incorrect. Billing systems and service closures do not always align. Manually cancel your subscription yourself rather than waiting for the company to do it. This ensures you control the timeline and receive a confirmation in your name.
Attempting to cancel through the wrong platform
If you subscribed through Google Play, you must cancel through Google Play-not through Rooster Teeth's website. Cancelling through the wrong platform leaves the original subscription active and charges continuing. Cross-check your bank statements to identify which platform charged you, then cancel through that exact platform.
Waiting longer than 30 days after charges stop appearing
If you notice that charges have ceased but you haven't officially cancelled, do so immediately anyway. Refund claims are stronger and faster if initiated within 30 days of the last charge. Furthermore, if the company restarts billing (which has happened with some defunct services), you are protected only if you have an active cancellation on file.
What to do after you've cancelled
Cancellation is not the end of the process. Follow these steps to ensure finality and prepare for any refund disputes.
Monitor your bank statements for 60 days
Even after you cancel, watch your bank or credit card statements closely for the next two billing cycles. If Rooster Teeth charges you again despite your cancellation, you have immediate grounds to dispute the charge as unauthorised. Report any unexpected charges to your bank within 24 hours and reference your cancellation confirmation email.
Keep all documentation in a single file
Compile a folder (digital or physical) containing your cancellation confirmation, all charge receipts from after May 15, 2024, bank statements showing those charges, and any correspondence with Rooster Teeth or your bank. This file becomes your evidence if the dispute escalates to a consumer protection authority or to small claims court. Yafee recommends organising documents chronologically with clear labels.
Request confirmation from your subscription platform
After cancelling through Apple, Google Play, Roku, or Rooster Teeth's website, wait 24 hours and then log back into that platform to confirm the subscription no longer appears in your active list. If it reappears within 30 days, the cancellation may not have processed correctly-repeat the cancellation steps or contact platform support immediately.
Comparison table: cancellation by platform
| Subscription platform | Cancellation method | Processing time | Easiest route? |
|---|---|---|---|
| RoosterTeeth.com | Direct through account billing settings | Immediate | Yes-clearest paper trail |
| Apple App Store | Apple Settings → Subscriptions → Cancel | Immediate | Yes-Apple provides strong consumer protections |
| Google Play | play.google.com → Manage subscriptions → Cancel | Immediate | Yes-Google processes refunds quickly |
| Roku | Roku.com → Account settings → Subscriptions → Unsubscribe | Immediate | Yes-Roku's system is user-friendly |
| Email support (if button unavailable) | [email protected] with account details | 5-7 business days | Last resort-slower but documented |
Pricing and refund eligibility summary
Rooster Teeth First charged different amounts depending on your subscription plan and when you enrolled. The following table shows typical pricing and refund rules.
| Subscription type | Typical monthly cost | Refund eligibility if charged after May 15, 2024 |
|---|---|---|
| Monthly FIRST (standard) | CAD $9.99-$14.99 per month | Full refund if charged after shutdown |
| Annual FIRST (if available) | CAD $99-$129 per year | Full refund; prorated if service ended mid-year |
| Bundled plans (FIRST + other services) | Varies (CAD $15-$25+ per month) | Refund for FIRST portion only; other services may continue |
| Trial or promotional pricing | Often free for 7-30 days | No refund required if no charge occurred |
| Family or shared plans | Varies by region and number of users | Refund of full amount if no longer in use; full refund |
If you are uncertain of your original plan type, check your first charge receipt or contact your bank for the exact amount and billing descriptor. This helps you calculate your refund amount if Rooster Teeth disputes your claim.
Contacting Rooster Teeth and escalation routes
If the self-service cancellation methods fail or if you need to escalate a refund dispute, use the contact details below.
Direct contact information
Email: [email protected] (standard support)
Subject line suggestion: "Rooster Teeth First Cancellation and Refund Request"
Include in your email: Your account email, subscription platform (RoosterTeeth.com, Apple, Google Play, or Roku), all charge dates after May 15, 2024, your cancellation confirmation email, and your full name and mailing address.
Expect a response within 7-14 business days. If you do not receive a response or if the company denies your refund, proceed to the chargeback or consumer authority escalation steps outlined above.
Sending cancellation by certified mail (if required)
If you prefer a legal record of your cancellation request, you may send a certified letter (registered mail with proof of delivery) to Rooster Teeth's corporate address. Use the format below:
Format for your letter:
- Date of letter (top right).
- Rooster Teeth Production Company address (search "Rooster Teeth corporate office" for current mailing address).
- Subject: "Cancellation of Rooster Teeth First Subscription and Request for Refund".
- Your account email and subscription start date.
- List of all charges after May 15, 2024.
- Clear statement requesting cancellation effective immediately and a full refund for unauthorised charges.
- Your signature and contact information (email and phone).
- Send via Canada Post Registered Mail with proof of delivery (raccomandata A/R equivalent).
Keep the receipt from Canada Post as proof of your mailed request. The postal receipt, combined with your certified letter, creates an irrefutable record that you requested cancellation on a specific date. Yafee advises using certified mail primarily if Rooster Teeth ignores email requests or if your refund claim is significant (over CAD $100).
Summary and next steps
Rooster Teeth First shut down on May 15, 2024, but many subscribers continue to face recurring charges despite the service's closure. You have clear legal rights under the Canadian Consumer Protection Act to cancel your subscription immediately and to recover any charges that occurred after the service became unavailable. Your first step is to cancel through your subscription platform-whether that is RoosterTeeth.com, Apple App Store, Google Play, or Roku. Save your cancellation confirmation and document all charges that occurred after May 15, 2024. If Rooster Teeth refuses to refund those charges within 14 days, escalate to your bank (chargeback), your provincial consumer protection authority, or both. Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover unauthorized charges by following this framework. Visit yafee.com to learn more about your consumer rights and to access additional resources for subscription disputes. Your cancellation is legally protected, your refund is justified, and the pathway forward is clear.