Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mylo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Mylo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Mylo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Mylo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Mylo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Mylo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Mylo refuses your cancellation.
Frequently asked questions
Cancel Mylo: The Right Way to Protect Your Money
How to cancel Mylo and protect your money: a canadian consumer's guide
What Mylo is and why you might cancel
Mylo operates as two distinct services in Canada, and identifying which one you use is your essential first step toward a smooth cancellation. Mylo Swim sells physical swimwear products online, while Mylo Enterprises (also branded as Moka in current offerings) provides digital investment and financial services. You may hold a legacy Mylo account from earlier pricing iterations, or you may have transitioned to the newer Moka branding. At Yafee, we have guided thousands of Canadians through both platforms, and we recognize that the cancellation procedures differ significantly depending on which service you are terminating.
Whether you are cancelling because you no longer require the service, have discovered a better alternative, or have identified unexpected charges, your consumer rights in Canada protect you. This guide walks you through every step, from confirming your service type to submitting your cancellation notice and safeguarding your refund eligibility.
Physical products versus digital services: which Mylo do you have?
If you purchased swimwear from Mylo Swim's online store, you are dealing with a physical goods return. If you registered for an investment account, savings tool, or recurring digital subscription under Mylo or Moka branding, you are cancelling a digital service. The cancellation method, timeline, and refund eligibility differ significantly between these two categories. Review your most recent email receipt or your account dashboard to confirm which service you are cancelling. Yafee recommends you spend 2 minutes verifying this detail before you proceed, because submitting cancellation through the incorrect channel wastes valuable time and may weaken your case if you need to escalate.
Why canadians cancel Mylo
You might cancel Mylo Swim if the swimwear did not fit, arrived damaged, or simply was not what you expected. You might cancel a Mylo or Moka digital subscription if the monthly fee no longer fits your budget, you have migrated to a competitor's app, or you discovered duplicate charges on your card. Whatever your reason, your objective remains the same: stop future charges and recover money you are entitled to under Canadian consumer protection law. Yafee empowers you with the exact steps to achieve both outcomes.
Your consumer protection rights in canada
Before you cancel, understand what Canadian law guarantees you. Consumer protection varies slightly by province, but federal and provincial rules protect you against unfair practices and provide cooling-off periods for certain online purchases.
Cooling-off periods and your right to cancel
Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), you hold the right to cancel certain distance sales-including online purchases-within a specific window, typically 14 days from receipt. For Mylo Swim purchases, this 14-day window is your strongest legal position. For digital services, the cooling-off period may be shorter or may not apply once you have accessed the service.
Keep in mind that "accessing" a service-even to preview or activate it-can disqualify you from the cooling-off period under some provider policies. This is why Yafee recommends you act immediately if you change your mind.
Unfair contract terms and your right to dispute charges
If Mylo's Terms of Service contain clauses that prevent all refunds even in cases of duplicate billing, technical failure, or non-delivery, Canadian consumer protection law may override those terms if they are deemed "unfair." You always retain the right to dispute charges with your credit card issuer or bank, especially if you have made a good-faith cancellation attempt with the provider and been denied without reasonable cause.
Escalation and enforcement
If Mylo refuses to honour your cancellation request or denies a refund you believe you are entitled to, you can escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Public and Business Service Delivery. In British Columbia, contact the Office of the Registrar of Mortgage Brokers. In Alberta, contact Service Alberta's Consumer Protection Act enforcement division. These agencies have the statutory power to investigate complaints and compel providers to comply with consumer law. Document all communication with Mylo before you escalate; this evidence strengthens your case significantly.
Your legal position: Canadian consumer protection law grants you the right to cancel most online purchases within 14 days of receipt (distance sale cooling-off period), the right to dispute unfair contract terms, and the right to pursue a refund if charges are unauthorized or duplicate. You may escalate to your provincial consumer authority if the provider refuses to comply. These rights cannot be waived by the provider's Terms of Service.
How to cancel Mylo swim (physical products)
If you purchased swimwear from Mylo Swim, you are cancelling a physical product order, not a subscription. Follow these steps to return the item and request a refund.
Step 1: verify your purchase within the 14-day cooling-off period
Count 14 calendar days from the date the swimwear arrived at your address. This is your cooling-off window under Canadian distance sale law. If you are within this period, you have the strongest legal position. If you are past 14 days, review the item for defects (damage, manufacturing flaw) or contact Mylo Swim to inquire about their extended return policy, which may exceed the legal minimum.
Step 2: contact Mylo swim customer service
Visit the Mylo Swim website and locate the customer service contact page. Look for a "Returns" or "Contact Us" section. Send an email to their customer service team confirming you wish to return the swimwear within the cooling-off period. Include your order number, order date, and the reason for return. Keep a copy of this email for your records.
Step 3: obtain a return shipping label
Mylo Swim must provide you with a return shipping label or reimburse your return shipping costs if you are cancelling within the cooling-off period. Request this explicitly in your email. Once you receive the label, print it and affix it to the package containing the unworn or undamaged swimwear.
Step 4: ship the item with proof of delivery
Use Canada Post, UPS, or FedEx to return the package. Request a tracking number and receipt; this proves you shipped the item within the cancellation window. Keep these documents until the refund appears in your account.
Step 5: follow up if the refund is delayed
Mylo Swim must process your refund within 15 business days of receiving the return (provincial law requirement in most provinces). If you do not see the refund after 15 business days, send a follow-up email requesting confirmation that they received the return and the expected refund date. Include your tracking number as reference.
How to cancel Mylo or moka (digital services)
If you hold an investment account, savings tool, or recurring digital subscription under Mylo or Moka, you are cancelling a digital service. The cancellation process differs from physical product returns because digital services may not qualify for the full 14-day cooling-off period once you have accessed your account.
Step 1: identify your account access date
Note when you first logged into or activated your Mylo or Moka account. If you are within 14 days of this date and have not made any transactions or funded the account significantly, you may still qualify for the cooling-off period. If you are past 14 days or have made transactions, you are requesting a cancellation rather than exercising a cooling-off right, but you still have the right to close your account and stop future charges.
Step 2: locate mylo's cancellation contact method
Review Mylo or Moka's Terms of Service (found on their website under "Legal" or "Terms"). The Terms state that cancellation notices must be sent in writing. Mylo does not accept phone calls, chat, or online forms for account termination. You must submit your cancellation request by registered mail (raccomandata A/R in Italian terminology, but in Canada this is equivalent to Canada Post Registered Mail with Return Receipt or Signature on Delivery).
Step 3: prepare your registered mail cancellation notice
Write a formal letter on plain paper containing the following information:
- Your full name
- Your email address and phone number
- Your Mylo or Moka account ID (found in account settings or your most recent invoice)
- The date of the letter
- A clear statement: "I hereby request immediate cancellation of my Mylo [or Moka] account, effective as of the date of this letter. Please close my account, cease all future charges, and confirm cancellation in writing."
- Your signature
Do not include bank account details or payment information in this letter. Mylo will use the account ID to locate your record.
Step 4: send the letter via canada post registered mail
Visit a Canada Post office and send your cancellation letter via Registered Mail with Return Receipt (signature on delivery). This service provides proof that your letter was received on a specific date. Request the return receipt card and keep it. When you send the letter, do not use a post office box; find Mylo's physical street address. (Yafee recommends verifying the current address on Mylo's website or calling the office directly before mailing.)
Mail the letter to:
Mylo Enterprises [or Moka]
[Current street address-verify on their website]
[City, Province, Postal Code]
Pay the additional fee for Registered Mail (approximately CAD 15-20). The postal clerk will give you a tracking number and a pink return receipt card. Once the recipient signs for the letter, Canada Post will return this card to you with the signature and date.
Step 5: allow 5 to 10 business days for acknowledgment
After you mail the cancellation letter, allow 5 to 10 business days for the letter to arrive and for Mylo to process it. You may also send a follow-up email (in addition to the registered letter) to their customer service email address stating that you have submitted a cancellation notice via registered mail on [date], your account ID, and that you are providing this email as a courtesy follow-up. Include the tracking number from the registered letter in the email.
Step 6: confirm cancellation and stop future charges
Mylo should send you a written confirmation of cancellation within 10 business days. Check your email (including spam folder) for this notice. The confirmation must include the effective date of cancellation and confirmation that no future charges will be applied to your account. If you do not receive confirmation after 10 business days, follow up with another email referencing your registered mail sent on [date with tracking number].
Step 7: monitor your account and payment method
Log into your Mylo or Moka account daily for the first week after you mail the cancellation letter. Verify that your account shows as "closed" or "cancelled." Check your credit card or bank account for 30 days after the confirmed cancellation date to ensure no further charges appear. If you see a charge after cancellation has been confirmed, contact your bank immediately to dispute it as an unauthorized transaction.
Refund eligibility and timeline
Your refund depends on the service type and the reason for cancellation. Yafee has helped thousands of consumers understand their refund rights, and clarity here prevents frustration later.
Refunds for Mylo swim (physical swimwear)
You are entitled to a full refund if you return the swimwear within the 14-day cooling-off period and the item is unworn and in original condition. Mylo Swim must refund the purchase price within 15 business days of receiving the return. Mylo Swim may deduct the cost of return shipping if they did not provide a free return label, but only if their Terms of Service disclosed this clearly at purchase. Most provincial consumer protection laws require Mylo to offer free returns for distance sales cancellations, so challenge any deduction.
Refunds for Mylo or moka (digital services)
Refund eligibility depends on your account activity. If you opened the account, made no deposits, and cancelled within 14 days, you are entitled to a refund of any fees charged (typically a setup or activation fee). If you funded the account with money you intended to invest, that balance remains your property. Mylo or Moka must release this balance to you within 10 business days of cancellation, either as a transfer back to your linked bank account or as a withdrawal. If they hold your balance beyond 10 business days, file a complaint with your provincial consumer authority.
Timeline for refund appearance in your account
After Mylo or Moka processes your refund, allow 3 to 5 additional business days for the funds to appear in your bank account (depending on your bank's processing time). If you do not see the refund within 20 business days of receiving cancellation confirmation, contact Mylo's customer service and request a refund status update. Document the date you requested the refund and Mylo's response.
| Service type | Refund eligible | Timeline |
|---|---|---|
| Mylo Swim (within 14 days) | Full refund of purchase price | 15 business days from receipt of return |
| Mylo Swim (past 14 days, defective item) | Full refund under warranty | 15-30 business days |
| Mylo or Moka (within 14 days, no deposits) | Refund of all fees charged | 10 business days from cancellation |
| Mylo or Moka (account funded) | Full balance returned; no refund of fees if past 14 days | 10 business days from cancellation |
| Duplicate or unauthorized charges | Full refund via chargeback | Dispute filed with bank; 30-60 days |
Common cancellation mistakes and how to avoid them
You are not alone if you have made a misstep during cancellation; thousands of consumers do every month. Awareness prevents delays and protects your refund.
Mistake 1: not sending cancellation by registered mail for digital services
Mylo's Terms of Service explicitly require cancellation to be sent in writing via registered mail. Sending an email, submitting a contact form, or calling the office does not satisfy this requirement legally. Mylo can claim they never received your cancellation, and they may continue charging you. Always use Canada Post Registered Mail with Return Receipt for Mylo or Moka cancellations. Yafee strongly recommends you keep the pink return receipt card and a photo of it, as this is your proof of delivery.
Mistake 2: discarding the return receipt card from canada post
The return receipt card is your proof that Mylo received your cancellation letter on a specific date. If Mylo denies receipt later, you present this card to your provincial consumer authority as evidence. Take a photo of the card before you file it away, and store the original in a safe place.
Mistake 3: returning Mylo swim purchases without a tracking number
Never return swimwear using a postal method that does not provide tracking and signature confirmation. If the package is lost in transit, you cannot prove you returned it within the 14-day window. Canada Post Tracked Parcel or Signature on Delivery is the minimum requirement. Keep your receipt and tracking number until the refund clears your bank account.
Mistake 4: expecting immediate cancellation of recurring charges
Digital service cancellations take time. Even after you send your registered mail letter, Mylo requires up to 10 business days to process and acknowledge it. Do not panic if you see one more charge after you mail the cancellation notice; this often reflects a charge cycle that began before Mylo received your letter. Monitor your account and escalate if charges continue beyond 5 business days after you receive cancellation confirmation.
Mistake 5: not disputing unauthorized charges with your bank
If Mylo continues to charge you after cancellation confirmation, or if you see duplicate charges, do not rely on Mylo to refund you voluntarily. Contact your bank or credit card issuer immediately and file a dispute or chargeback claim. Canadian consumer protection law backs you: unauthorized charges must be reversed by your financial institution. Provide your bank with copies of your cancellation letter, the registered mail return receipt, and Mylo's cancellation confirmation email. This accelerates the dispute resolution.
After your cancellation is confirmed
Once Mylo or Mylo Swim confirms your cancellation in writing, your work is not finished. Take these final steps to protect yourself.
Update your payment method records
Log into your credit card or bank account online and remove Mylo from your list of authorized merchants (if your bank offers this feature). This prevents accidental re-authorization if there is a system error on Mylo's end.
Archive your cancellation confirmation
Save the cancellation confirmation email and a copy of your registered mail return receipt (photo or scan) in a dedicated folder. You may need these documents if you file a dispute or complaint up to 6 months later.
Monitor for 90 days
Continue to monitor your bank and credit card statements for 90 days after cancellation. If Mylo reappears as a charge (which occasionally happens due to system delays or merchant error), contact your bank immediately. Canadian consumer protection law gives you up to 6 months to dispute an unauthorized charge, but act quickly for faster resolution.
File a complaint if Mylo refuses to refund
If Mylo refuses to honour your cancellation request or denies a refund you are entitled to, file a formal complaint with your provincial consumer authority. In Ontario, visit the Ministry of Public and Business Service Delivery complaint portal. In British Columbia, file with the Office of the Registrar of Mortgage Brokers. In Alberta, contact Service Alberta's Consumer Protection Act enforcement. Provide your cancellation letter, registered mail receipt, and Mylo's response (or lack thereof). These agencies investigate and can compel compliance.
Comparing cancellation methods and timelines
The method you choose determines how quickly your cancellation takes effect and how strong your legal position is if a dispute arises.
| Cancellation method | Legal validity | Proof of delivery | Timeframe |
|---|---|---|---|
| Registered Mail (Mylo/Moka only) | Fully compliant with Terms of Service | Return receipt card | 5-10 business days |
| Email or contact form | Weak; Mylo can deny receipt | Email read receipt (unreliable) | Uncertain |
| Phone call | No written record; not valid per Terms | None (your notes only) | Not accepted |
| Return via Canada Post (Mylo Swim) | Compliant; within cooling-off window | Tracked Parcel receipt + signature | 15 business days from receipt |
Escalation checklist before filing a formal complaint
Before you escalate to your provincial consumer authority, exhaust these internal escalation steps with Mylo. This demonstrates good faith and often resolves the issue faster.
- Send your registered mail cancellation letter and retain the return receipt.
- Wait 10 business days for Mylo to acknowledge cancellation in writing.
- If you do not receive acknowledgment, send a follow-up email to Mylo's customer service with your registered mail tracking number, requesting written confirmation of receipt and a cancellation date.
- If Mylo responds but denies the cancellation or disputes your refund, send a formal written response (via email) citing the relevant provincial consumer protection law and the cooling-off period you believe applies to your situation.
- If Mylo refuses to respond or continues to charge you after confirmation, file a dispute with your bank immediately and then file a formal complaint with your provincial consumer authority.
- Gather all documents: cancellation letter, registered mail return receipt, Mylo's responses, your bank statement showing disputed charges, and copies of any follow-up emails you sent.
Most provincial consumer authorities investigate within 30-60 days. You will be notified of their findings and any corrective action Mylo must take.
Protecting yourself from future subscription issues
Once you have cancelled Mylo, reduce the risk of similar problems with other digital services.
Review subscription terms before signing up
Before you activate any digital subscription, locate the cancellation instructions in the Terms of Service. If cancellation requires registered mail or is unreasonably complex, consider whether the service is worth the friction. Yafee recommends you save a screenshot of the cancellation process for your records.
Set a calendar reminder for the cooling-off period end date
The moment you sign up for any online service or purchase any item, add a reminder to your calendar for day 10 or day 12 (giving you a 2-day buffer before the 14-day cooling-off window closes). If you are unsure about the service, you still have time to cancel within the legal window.
Monitor your credit card and bank statements monthly
Review your transactions every month to catch unauthorized or duplicate charges early. Most banks allow you to dispute charges within 6 months, but earlier action often results in faster resolution.
Use a separate email address for subscriptions
Create a dedicated email address for recurring subscriptions and digital services. This helps you aggregate all subscription confirmation emails in one place and makes it easier to spot unfamiliar charges.
Contact information for filing complaints
If Mylo refuses to honour your cancellation or refund request, contact the appropriate provincial consumer protection authority to file a formal complaint. Include copies of your cancellation letter, registered mail return receipt, and Mylo's response (or lack thereof).
Ontario: Ministry of Public and Business Service Delivery, Consumer Protection Act Enforcement
Phone: 1-800-889-9768
Web: ontario.ca/consumerprotection
British Columbia: Office of the Registrar of Mortgage Brokers
Phone: 1-800-665-2055
Web: bcombr.ca
Alberta: Service Alberta, Consumer Protection Act Enforcement
Phone: 1-877-427-4088
Web: servicealberta.ca
Quebec: Office of the Protecteur du Consommateur
Phone: 1-888-672-2556
Web: protecteurduconsommateur.qc.ca
Other provinces: Contact your provincial ministry of consumer affairs or consumer protection branch directly.
Yafee has helped thousands of consumers navigate cancellations and file complaints successfully. Your cancellation rights in Canada are strong when you follow the correct procedures, document every step, and escalate to the appropriate authority if the provider refuses to comply. Use this guide as your roadmap, retain all evidence, and trust that Canadian consumer protection law protects you when you act in good faith.