How to cancel Invoice2Go and protect your invoicing data in canada

What Invoice2Go is and why you might cancel

Invoice2Go is a cloud-based invoicing platform built for freelancers, contractors and small business owners across Canada. You can create, send and track invoices from your desktop or mobile device, with pre-built templates and payment integrations that streamline your billing workflow.

Many Canadian users value the mobile convenience and straightforward setup. However, you may decide to cancel if you've discovered a platform better suited to your business model, if you're consolidating tools, or if Invoice2Go's pricing no longer fits your budget. Whatever your reason, Yafee is here to guide you through the cancellation process with clarity and confidence.

Why your cancellation path matters

Invoice2Go handles billing differently depending on where you subscribed. If you signed up through the web, Apple App Store or Google Play, your cancellation route will differ significantly. Getting this detail correct from the start prevents surprise charges and protects your data.

Invoice2Go pricing in canada

Here is what you are currently paying for Invoice2Go in Canada, broken down by platform and subscription tier.

Invoice2Go does not publish official Canadian pricing on its website; the amounts above reflect what appears on the iOS App Store and user-reported costs. Check your current invoice or subscription settings to confirm exactly what you are being charged each month or year.

Your legal position and consumer rights in canada

Your right to cancel a subscription is protected under Canadian consumer law, particularly the Competition Act and provincial consumer protection legislation.

Consumer protection framework

Under the Competition Act (federal legislation), you have the right to cancel a subscription within 14 days of purchase without penalty, provided you notify the seller in writing. Furthermore, most Canadian provinces, including Ontario, British Columbia and Alberta, enforce additional consumer protection rules requiring companies to make cancellation as easy as the original purchase method.

If Invoice2Go subscribed you through an app store (Apple or Google), the respective app store's terms govern your refund eligibility. If you subscribed directly through the web, Invoice2Go's own terms apply, but they cannot override provincial consumer protection law.

Your legal position

You have the right to cancel your Invoice2Go subscription at any time. Invoice2Go must provide a clear, immediate cancellation method that matches or exceeds the ease of the original purchase. You are entitled to access your data before your account is closed. If you paid in advance for an annual plan and cancel partway through, you may be entitled to a pro-rata refund under provincial law. If Invoice2Go refuses to refund or process your cancellation, you can escalate to your provincial consumer protection office or the Competition Bureau of Canada.

Methods to cancel Invoice2Go by platform

Your cancellation process depends on where you originally signed up; each platform requires a different approach.

Cancellation routes by subscription source

Invoice2Go accepts cancellations through three distinct paths: directly on the web platform, through the Apple App Store, or through Google Play. Consequently, you must identify your original subscription source before proceeding. Check your last invoice or bank statement to confirm whether charges come from Invoice2Go directly, Apple (with "APPLE.COM" on your statement), or Google (with "Google Play" on your statement).

How to cancel Invoice2Go on the web

If you subscribed directly through the Invoice2Go website using a credit card or payment method, follow these steps to end your subscription.

Step 1: sign in to your account

1. Open your web browser and navigate to the Invoice2Go website
2. Enter your email address and password in the login fields
   • If you have forgotten your password, select "Forgot password?" and follow the reset instructions sent to your email

Step 2: access your account settings

1. Once logged in, locate your company name in the top left corner of your dashboard
2. Click on your company name to open the dropdown menu
3. Select "Account & settings" from the available options

Step 3: locate your subscription details

1. Within Account & settings, find and click "Manage subscription"
2. Review your current plan, next billing date and renewal amount to confirm the subscription you want to cancel

Step 4: submit your cancellation

1. Click the "Cancel subscription" button
2. Invoice2Go will prompt you to confirm your choice and may ask why you are leaving
   • This feedback is optional; you can skip it if you prefer
3. Confirm the cancellation by clicking "Yes, cancel my subscription" or the equivalent confirmation button

Important: Your access continues through the end of your current billing period after you cancel. You will not be charged again after that date, but you must export any invoices, client lists or financial records you need before your account access ends.

How to cancel Invoice2Go on the apple app store

If you subscribed to Invoice2Go through the iOS app using the Apple App Store, you must cancel through Apple, not through Invoice2Go directly.

Step 1: open the app store settings on your iPhone or iPad

1. Open the Apple App Store app on your iOS device
2. Tap your profile icon in the top right corner of the screen
3. Select "Subscriptions" from the menu

Step 2: find Invoice2Go in your subscriptions

1. Scroll through your active subscriptions to locate Invoice2Go
2. Tap on the Invoice2Go subscription to open its details

Step 3: cancel the subscription

1. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your subscription status)
2. Apple will show you the date your subscription will end
   • Your access continues until that date; you are not immediately locked out
3. Confirm the cancellation by tapping "Confirm" when prompted

Important: Apple processes all Apple App Store refunds independently. If you cancel within 14 days of purchase (for a new subscription) or within 14 days of a renewal, Apple may issue a refund to your original payment method. Refunds typically appear within 5 to 10 business days. You cannot request a refund directly from Invoice2Go if you subscribed through Apple.

How to cancel Invoice2Go on google play

If you subscribed to Invoice2Go through the Android app via Google Play, you must cancel through Google Play, not Invoice2Go directly.

Step 1: open google play and locate subscriptions

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"

Step 2: select Invoice2Go

1. Scroll to find Invoice2Go in your list of active subscriptions
2. Tap on the Invoice2Go entry

Step 3: complete the cancellation

1. Tap "Cancel subscription"
2. Google Play will confirm the date your subscription ends
   • Your paid access continues until the end of the current billing period
3. Follow any additional prompts from Google to finalize the cancellation

Important: Google Play applies the same 14-day refund window as Apple. If you cancel within 14 days of purchase or a renewal date, you may qualify for a refund. Refunds are issued to your Google Play account or linked payment method within 5 to 10 business days. Contact Google Play directly if you believe you qualify for a refund that was not issued automatically.

Timeline and what happens after you cancel

Understanding your access timeline after cancellation prevents confusion and data loss.

Your subscription access timeline

After you submit your cancellation, Invoice2Go will grant you access to your account through the end of your current billing period. If you cancel on day 15 of a 30-day billing cycle, your service ends on day 30. After day 30, you lose access to all premium features, though Invoice2Go retains your data according to its privacy policy for a limited period (typically 30 to 90 days). Consequently, you must export all invoices, client contact information and financial records before your final access date.

Exporting your data before account closure

1. Log into your Invoice2Go account before your cancellation date takes effect
2. Navigate to your invoice history and select all invoices you need to retain
3. Use Invoice2Go's export function to download invoices as PDF or CSV files
   • Save these files to your computer or cloud storage (Google Drive, OneDrive, Dropbox)
4. Export your client contact list by going to "Contacts" or "Clients" and downloading the list as CSV
5. Back up any custom templates, payment information or settings you wish to recreate in another platform

Critical reminder: Once your access ends, Invoice2Go may delete or restrict your ability to retrieve this data. Complete your export at least 3 to 5 days before your final access date to avoid any delays or technical issues.

Refunds and billing adjustments after cancellation

Refund eligibility depends on your subscription source and how long you have been a customer.

Web subscription refund eligibility

If you subscribed directly through Invoice2Go's website and cancel within 14 days of your purchase date (or within 14 days of a renewal date), you are entitled to a pro-rata refund under the Competition Act and provincial consumer protection legislation across Canada. Invoice2Go must issue this refund to your original payment method within 30 days. If Invoice2Go refuses or delays, you can file a complaint with the Competition Bureau of Canada or your provincial consumer protection office.

If you cancel after 14 days, you may still be entitled to a pro-rata refund if you cancel on a day other than a scheduled renewal date. For example, if your plan renews on the 1st of each month and you cancel on the 15th, you should not be charged on the 1st of the following month, and any advance payment beyond that date should be refunded.

App store and google play refunds

Apple and Google each enforce a 14-day refund window from the date of purchase or the most recent renewal. If you cancel within this window, both platforms will automatically issue a refund to your account. If you cancel after 14 days, no refund is available through the app stores. Yafee recommends that if you wish to dispute a refund denial, contact the specific app store (Apple Support or Google Play support) directly, as Invoice2Go cannot override app store refund decisions.

Stopping future charges

Cancellation immediately prevents future billing. However, if a charge appears on your account after you cancel, contact your bank or credit card issuer and file a dispute (called a "chargeback" or "transaction dispute"). Provide your bank with proof of your cancellation (a screenshot of the confirmation, your email confirmation from Invoice2Go or your app store cancellation confirmation). Your bank will retrieve the disputed charge within 30 to 60 days. In parallel, contact Invoice2Go directly to report the erroneous charge and request a manual refund.

Common mistakes and how to avoid them

Cancellation is straightforward, but a few preventable errors can complicate the process; the good news is that all of these are easily avoided.

Mistaking app cancellation for account cancellation

Deleting the Invoice2Go app from your phone does not cancel your subscription. Your subscription will continue billing until you explicitly cancel it through the app store or the Invoice2Go website. Always cancel the subscription first, then delete the app if you wish.

Forgetting to export your data

Many users cancel their subscription but forget to download their invoices and client lists before access ends. Once your subscription lapses, retrieving this data becomes difficult or impossible. Set a calendar reminder for 5 days before your cancellation date to ensure you export everything you need.

Canceling the wrong subscription

If you have multiple Invoice2Go accounts (one personal, one for your business), ensure you cancel the correct account. Review your billing statement carefully to confirm which email address is associated with the subscription you intend to cancel.

Not confirming the cancellation

Invoice2Go sends a cancellation confirmation email to your registered email address. If you do not receive this email within 24 hours, contact Invoice2Go support or check your spam folder. Without this confirmation, you have no proof that your cancellation was processed, which becomes critical if a charge appears on your account later.

Comparison of invoicing platforms for canadian businesses

If you are canceling Invoice2Go because you want to explore alternatives, here is a quick comparison of other invoicing platforms available in Canada.

Yafee has helped thousands of Canadian users compare invoicing tools and cancel subscriptions that no longer fit their workflow. If you are unsure whether another platform will meet your needs, many offer free trials; test them before canceling Invoice2Go so you do not disrupt your billing cycle.

Escalation: what to do if Invoice2Go refuses to cancel

In rare cases, Invoice2Go may not process your cancellation request promptly or may dispute your eligibility for a refund.

Step 1: document your cancellation request

1. Take screenshots of your cancellation confirmation from Invoice2Go
2. Save any cancellation confirmation emails you received
3. Record the exact date and time you submitted your cancellation request

Step 2: contact Invoice2Go support

1. Email Invoice2Go's customer support team with your documentation attached
2. Clearly state that you cancelled your subscription and request written confirmation of the cancellation date
3. Allow 5 to 7 business days for a response

Step 3: escalate to your provincial consumer authority

If Invoice2Go fails to respond or refuses to cancel your subscription or issue a refund you believe you are entitled to, file a complaint with your provincial consumer protection office:

• Ontario: contact the Ministry of Government and Consumer Services
• British Columbia: contact the Office of the Consumer Protection Advocate
• Alberta: contact the Fair Trading Act enforcement office
• Federal issue: file a complaint with the Competition Bureau of Canada at www.competitionbureau.gc.ca

Step 4: dispute the charge with your bank

If Invoice2Go continues to bill you after your cancellation, contact your bank or credit card issuer and file a dispute. Provide all documentation of your cancellation request and confirmation. Your bank will freeze the disputed amount and investigate within 30 to 60 days. The merchant (Invoice2Go) must prove the charge was authorized; if they cannot, your bank will reverse it permanently.

Checklist before you finalize your cancellation

Use this checklist to ensure you have completed every necessary step before your Invoice2Go account closes.

How yafee can help you cancel and switch platforms

Navigating subscription cancellations across multiple platforms and jurisdictions is complex, particularly when legal rights are involved. Yafee specializes in helping Canadian consumers cancel unwanted subscriptions, understand their refund entitlements and escalate disputes with service providers. Our guides cover invoicing platforms, accounting software, membership services and digital subscriptions. Whether you are canceling Invoice2Go or another SaaS product, Yafee provides step-by-step instructions grounded in Canadian consumer law, so you know exactly where you stand and what to do next.

The cancellation process for Invoice2Go is straightforward once you identify your subscription source and understand your rights under the Competition Act and provincial consumer protection law. If you subscribed via the web, use Invoice2Go's account settings to cancel directly. If you subscribed through Apple or Google, cancel through their respective app stores. Always export your data before your access ends, and monitor your bank statement for 30 days after cancellation to confirm no further charges appear. Yafee has helped thousands of Canadians successfully cancel Invoice2Go and migrate to platforms that better suit their business needs. If Invoice2Go refuses to process your cancellation or disputes your refund entitlement, escalate to the Competition Bureau of Canada or your provincial consumer protection office. Your right to cancel is backed by law; enforce it with confidence.

Contact address and escalation route

If you need to send formal cancellation notice or dispute correspondence to Invoice2Go, address your communication as follows:

Invoice2Go Cancellations
Attn: Cancellations
(Send via registered mail with return receipt to ensure processing and create a documented record)

Alternatively, contact Invoice2Go support through their official website contact form and request written confirmation of your cancellation in your email. Keep all correspondence for your records.

For unresolved disputes, escalate to the Competition Bureau of Canada (www.competitionbureau.gc.ca) or your provincial consumer protection office. Yafee remains your trusted resource for subscription cancellation guidance across Canada; visit yafee.com for additional guides and support.