Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Edreams Prime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Edreams Prime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Edreams Prime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Edreams Prime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Edreams Prime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Edreams Prime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Edreams Prime refuses your cancellation.
Frequently asked questions
Cancel Edreams Prime: Step-by-Step Guide
How to cancel eDreams Prime and stop automatic renewals
What is eDreams Prime
eDreams Prime is a paid annual travel membership that gives you discounts on flights, hotels, and car rentals across the eDreams platform. You purchase it as a subscription layer on top of your eDreams bookings, either attached to a specific booking or as a standalone purchase. The membership renews automatically each year at A$89.99 unless you cancel it beforehand. At Yafee, we help thousands of Australians navigate subscription cancellations like this one, and we know that understanding your membership upfront makes the exit process much clearer.
How eDreams Prime works
Once you activate eDreams Prime, your discounts apply from your first booking through the eDreams website or mobile app. You benefit from reduced rates across flights, accommodation, and car hire for the entire 12-month period. The automatic renewal system means eDreams will charge your stored payment method on your renewal date unless you cancel beforehand. This is where clarity matters most, and that is why Yafee exists: to guide you through the cancellation process step by step.
Automatic renewal and why it matters
eDreams Prime operates on an automatic renewal cycle tied to the anniversary of your purchase or activation date. If you take no action, you will be charged A$89.99 for another year. The key to avoiding unwanted charges is cancelling before your renewal date arrives. Timing is everything, and we will show you exactly how to stay in control.
EDreams Prime pricing and billing
Your membership costs are straightforward, but promotional rates may vary depending on how and where you sign up.
| Plan | Billing cycle | What you get |
|---|---|---|
| eDreams Prime (standard) | A$89.99 per year | Discounts on flights, hotels, and car rentals; available on web and app; applies from first booking |
| Free trial (promotional) | Varies by offer | Limited trial period; auto-renewal applies unless you cancel before expiry |
| Discounted annual rate (seasonal) | A$49.99 to A$79.99 per year | Same benefits as standard plan; available during promotional periods |
Understanding your renewal date
Your renewal date is 12 months from the day you activated or purchased your membership. eDreams will send you a reminder email before the charge is processed, though this reminder may arrive just days before your due date. Mark your calendar now. Write down the exact date your membership renews. This single action prevents most cancellation headaches.
Free trial conversions
If you signed up for a promotional free trial, your membership will automatically convert to a paid subscription at the end of the trial period. The A$89.99 annual charge (or promotional rate) will be applied unless you cancel before the trial expires. Many consumers miss this window, so check your email for trial expiry notifications and act immediately if you no longer want the service.
Should you cancel eDreams Prime
Cancelling makes sense if you no longer use the discounts or if the annual cost does not align with your travel plans.
Reasons to keep your membership
- You travel frequently and the discounts offset the A$89.99 annual cost
- You book hotels, flights, or car rentals through eDreams regularly
- The membership covers trips you have already planned for the year ahead
- You value the convenience of a dedicated 24/7 Prime hotline for support
Reasons to cancel
- You rarely use eDreams for bookings
- You have found better deals through competitor booking sites
- Your travel budget has changed or reduced
- You are unsure whether the discounts actually save you money
- You have switched to other travel platforms permanently
Your consumer rights under australian law
Your right to cancel eDreams Prime is protected by the Australian Consumer Law (ACL), which is enforced by the Australian Competition and Consumer Commission (ACCC). Under the ACL, you have the right to cancel a subscription contract within a reasonable timeframe, and you must not face barriers to cancellation.
Your legal position
The ACL requires that eDreams makes cancellation "as easy as the method used to enter the contract". If you purchased your membership online, you have the right to cancel by a similarly simple online method or equivalent. eDreams must not make cancellation deliberately difficult, charge excessive fees for cancellation, or force you to contact multiple departments. You can cancel at any time before your renewal date, and you are entitled to a refund if the company fails to deliver services as promised. If eDreams refuses to cancel your subscription or disputes your cancellation request, you can escalate your complaint to the ACCC, which has the power to investigate and enforce compliance.
Protection against unfair contract terms
eDreams cannot use contract terms that unfairly prevent you from cancelling or that impose unreasonable barriers to exit. The ACCC has clear guidance that automatic renewal terms must be transparent, clearly disclosed at the point of purchase, and easy to cancel. If you believe eDreams is breaching these protections, Yafee can help you understand your position and document your complaint for formal escalation.
How to cancel eDreams Prime
eDreams Prime cancellations must be handled by phone through their 24/7 Prime hotline. There is no online self-service cancellation portal, so you will need to contact them directly by telephone.
Step 1: gather your account information
Before you call eDreams, collect the following details:
- Your eDreams account email address or account number
- Your membership activation date or your renewal date (check your confirmation email or account settings)
- Your payment method on file (last four digits of card or account type)
- Any booking reference numbers associated with your Prime membership
Having these details ready will speed up the cancellation process and prevent the representative from transferring you between departments.
Step 2: call the eDreams Prime hotline
Contact eDreams by phone on their 24/7 Prime hotline. The number is displayed on the eDreams Australia Help Center. Have your account information visible and be ready to confirm your identity.
Step 3: request cancellation explicitly
When you speak to the representative, state clearly: "I want to cancel my eDreams Prime membership effective immediately" or "I want to cancel before my renewal date on [insert date]." Do not let the conversation drift into discussions about alternative membership levels or discounted renewal rates unless you genuinely want to explore those options. Record the name of the representative and the time of your call.
Step 4: confirm cancellation in writing
Ask the representative for a cancellation confirmation number and request that they email you a written cancellation confirmation to your registered account email address. Do not rely on a verbal confirmation alone. The email confirmation should state:
- Your membership has been cancelled
- The cancellation effective date
- Confirmation that no further charges will be applied
- A reference number for your records
If the representative refuses to send a written confirmation, ask to speak to a supervisor and repeat your request.
Step 5: verify cancellation in your account
Log into your eDreams account within 24 to 48 hours and check your account settings or subscription status. Your Prime membership should no longer be active or listed as "Cancelled" with an effective date. If the status still shows "Active," call the hotline again immediately and escalate to a supervisor.
Step 6: monitor your payment method
Check your credit card or bank statement when your renewal date passes. No charge should appear. If eDreams charges you after your cancellation date, contact your bank or card issuer immediately and dispute the transaction as unauthorised. Simultaneously, contact eDreams and Yafee has helped thousands of consumers escalate such disputes to the ACCC if the company refuses to refund the charge.
Timeline for cancellation
Understanding the timing of cancellation is critical to avoiding unwanted charges.
| Timeline point | What happens | What you should do |
|---|---|---|
| Before renewal date (ideal) | You have full control; no charge will be applied | Cancel by phone; obtain written confirmation |
| 1 to 7 days before renewal | eDreams sends reminder email; renewal is imminent | Cancel immediately; do not delay |
| On renewal date | Charge is processed if you have not cancelled | Cancel immediately and request refund of the charge |
| After renewal date (within 14 days) | You have charged membership; 14-day cooling-off window applies | Cancel and request full refund under consumer law |
| More than 14 days after renewal | Cooling-off period may have expired; refund at company discretion | Cancel and escalate to ACCC if refund is refused |
Refunds and charges after cancellation
Your entitlement to a refund depends on when you cancel and whether you have used the membership.
Cancellation before renewal date
If you cancel before your renewal date, no charge will be applied and no refund is necessary. Your membership remains active until your original expiry date unless eDreams removes access immediately upon cancellation.
Cancellation after renewal charge
If you discover a renewal charge on your statement, you have grounds for a refund under the Australian Consumer Law. eDreams must refund the charge if:
- You did not explicitly consent to the renewal before it was charged
- The renewal reminder failed to reach you or was unclear
- You cancelled the membership but the charge was still applied
- You request the refund within 14 days of the charge (cooling-off period)
Contact eDreams immediately and request a full refund. Quote the Australian Consumer Law and provide your cancellation confirmation number. If eDreams refuses, escalate to the ACCC or your bank's dispute resolution process.
Partial refunds
eDreams may offer a partial refund if you have used the membership for part of the billing period. You are not entitled to this by law; a full refund is your statutory right if cancellation occurs within 14 days of the charge. Negotiate if you wish, but do not accept a partial refund if you believe you deserve a full one.
Common mistakes to avoid
Cancellation disputes are almost always preventable, and Yafee has documented the traps that catch consumers most often.
Mistake 1: relying on verbal confirmation alone
A phone conversation with a representative is not proof of cancellation. If the company later charges you and claims "no cancellation was recorded", you have no evidence. Always obtain written confirmation by email. Keep this email in a folder labelled "Subscriptions" alongside your account information.
Mistake 2: missing the renewal date
Your renewal date arrives quietly, and the charge appears without warning. Set a phone reminder 10 days before your renewal date. When the reminder goes off, cancel immediately, even if you have not decided yet. You can always reactivate if you change your mind.
Mistake 3: cancelling through the wrong channel
eDreams does not offer online cancellation. Attempting to cancel through email, chat, or the website app may not be recorded as an official cancellation request. Always use the official 24/7 Prime hotline. If an email or chat agent tells you they can cancel your membership, ask them to confirm the cancellation in writing and follow up with a phone call to verify.
Mistake 4: accepting "downgrade" as cancellation
If eDreams offers to downgrade you to a free account or a lower tier instead of cancelling, clarify whether this is what you want. Downgrading is not the same as cancellation. If you want to cancel, say so explicitly and do not accept an alternative offer unless you genuinely prefer it.
Mistake 5: not checking your bank statement
Do not assume the cancellation worked. Check your payment method 5 to 7 days after your renewal date passes. If a charge appears, contact your bank immediately to dispute it and simultaneously notify eDreams and the ACCC. The longer you wait, the harder it is to recover the funds.
After cancellation: what to expect
Your cancellation is complete, but a few loose ends may still need tidying.
Loss of membership benefits
Your eDreams Prime discounts will no longer apply once your membership expires or is cancelled. If you have an active booking at the time of cancellation, check whether the discount was already applied and locked in. Some bookings may retain a Prime discount even after your membership ends, depending on eDreams' terms.
Account access
Your eDreams account itself remains active. You can still log in, access your booking history, and make new bookings on the standard (non-Prime) platform. Cancelling Prime does not delete your account or remove your saved payment methods.
Re-activation
If you decide to re-join eDreams Prime in the future, you can purchase a new membership at any time. Promotional rates or trial periods may be available for returning customers. There is no penalty for re-joining; however, any previous membership benefits do not carry over.
Communication from eDreams
You may continue to receive marketing emails from eDreams about flights, hotels, or travel deals. These are sent to eDreams account holders regardless of Prime membership status. If you wish to unsubscribe from marketing emails, click the unsubscribe link in any email or update your communication preferences in your account settings.
Escalation if eDreams refuses to cancel
eDreams is obliged to cancel your subscription. If they refuse or claim cancellation is not possible, your next steps are clear.
Step 1: document the refusal
Note the date, time, and name of the representative who refused your cancellation request. If the refusal was by phone, follow up with an email to eDreams support restating your cancellation request and referencing the phone call. Keep all emails, confirmation numbers, and account statements.
Step 2: escalate to eDreams management
Reply to any eDreams email you receive with a subject line: "Formal Complaint: Refusal to Cancel eDreams Prime Subscription." State clearly that you have requested cancellation and have been denied, that this breaches your rights under the Australian Consumer Law, and that you expect confirmation of cancellation within 3 business days.
Step 3: report to the australian competition and consumer commission
If eDreams continues to refuse, lodge a complaint with the ACCC online or by phone. The ACCC enforces the Australian Consumer Law and has the authority to investigate, issue compliance notices, and pursue court action against companies that breach consumer rights. Provide the ACCC with copies of all your cancellation requests, eDreams' responses, and evidence of any unauthorised charges.
Step 4: chargeback with your bank
If eDreams charges you after you have formally requested cancellation, contact your bank and dispute the transaction as unauthorised. Provide your bank with evidence of your cancellation request and the company's refusal. Your bank can reverse the charge through a chargeback process, which typically takes 10 to 15 business days.
Common questions about eDreams Prime cancellation
Can i cancel online or by email
eDreams does not currently offer an online cancellation portal for Prime memberships. Phone cancellation via the 24/7 Prime hotline is the official method. However, you may send a follow-up email to confirm the cancellation in writing after your phone call.
Can i pause my membership instead of cancelling
eDreams does not offer a pause or suspend function for Prime memberships. Your options are to keep the membership active or cancel it entirely. There is no middle ground.
Will i lose my bookings if i cancel Prime
No. Cancelling eDreams Prime does not affect your existing bookings or your eDreams account. Your flights, hotels, and car rentals remain in your booking history and will proceed as scheduled. You simply lose access to Prime-exclusive discounts for future bookings.
Can i get a refund if i cancel more than 30 days after purchase
This depends on your circumstances. If you cancel before your renewal date, no refund applies because you have had access to the benefits for the billing period. If you cancel after a renewal charge and discover the membership within 14 days, you can claim a refund under the cooling-off provisions of the Australian Consumer Law. Beyond 14 days, refunds are at eDreams' discretion, but you can escalate to the ACCC if the company's refusal is unreasonable.
What if eDreams charges me twice in one month
Contact eDreams immediately and request a refund for the duplicate charge. Simultaneously, contact your bank and dispute one of the charges as fraudulent or erroneous. eDreams may have processed a failed renewal, then reprocessed it days later. Request documentation showing why the double charge occurred. Escalate to the ACCC if eDreams refuses to refund the error.
Comparison: keep or cancel eDreams Prime
Use this table to weigh the financial case for keeping or cancelling your membership.
| Factor | Keep Prime (A$89.99 per year) | Cancel Prime |
|---|---|---|
| Travel frequency | 3+ bookings per year | Fewer than 2 bookings per year |
| Average discount per booking | A$30 or more | Less than A$15 |
| Booking value | A$500+ | Under A$300 |
| Alternative platforms | Rarely find better deals elsewhere | Consistently find cheaper rates on other sites |
| 24/7 support value | Important for travel emergencies | Not a priority |
How to contact eDreams
Consequently, if you need to reach eDreams for cancellation or other account matters, use the contact methods below.
EDreams Prime 24/7 hotline
The eDreams Prime hotline is available 24 hours a day, 7 days a week. The phone number is displayed on the eDreams Australia Help Center at edreams.com.au. This is the official channel for Prime membership cancellations.
Registered head office (written correspondence)
If you wish to send written correspondence, eDreams' registered head office is located in Madrid, Spain. However, written cancellation requests may take weeks to process. For urgent cancellations, always use the phone hotline. If you do send a letter, use registered mail and keep proof of delivery.
Email support (secondary channel)
eDreams offers email support through the contact form on their website, but response times can be slow. Use email only to follow up on a phone cancellation or to formally document your cancellation request after calling.
Final checklist for cancellation
Before you dial the eDreams Prime hotline, work through this checklist to ensure you are fully prepared.
- Write down your renewal date and mark it on your calendar
- Gather your eDreams account email, account number, and payment method details
- Find a quiet place to take the call without distractions
- Have a pen and paper ready to note the representative's name and time of call
- Prepare your cancellation statement: "I want to cancel my eDreams Prime membership effective immediately"
- Ask for a cancellation confirmation number before you end the call
- Request a written confirmation email and ensure it arrives within 24 hours
- Set a reminder to check your bank statement 7 days after your renewal date
- Save all confirmation emails and cancellation documentation in a secure folder
- If no charge appears by day 10, your cancellation has succeeded
Summary
eDreams Prime is a travel membership that costs A$89.99 per year and renews automatically unless you cancel. Under the Australian Consumer Law, you have the right to cancel at any time before your renewal date, and you must not face barriers to cancellation. In accordance with eDreams' terms, all cancellations must be processed by phone through their 24/7 Prime hotline. Gather your account details, call the hotline, state your cancellation request clearly, and demand a written confirmation by email. Check your bank statement when your renewal date passes to verify that no charge was applied. If eDreams charges you after cancellation, dispute the transaction with your bank and report the company to the ACCC. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges; our team can support you at any stage of the process if eDreams disputes your cancellation or refuses to refund unwanted charges.
