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Frequently asked questions
Cancel Viva Video: The Right Way
How to cancel Viva Video and protect yourself from unwanted charges
What is Viva Video and why cancellation matters
Viva Video is a mobile video editing application developed by Hangzhou Xiaoying Innovation Technology Co. Ltd, available on both iOS and Android platforms. The app offers free basic editing tools alongside premium features such as watermark removal and HD export, which sit behind subscription or one-off purchase paywalls. If you've subscribed to unlock these features but no longer need the service, or if you've been caught by unexpected renewal charges, cancelling your account is straightforward under Australian consumer law.
Many users download Viva Video for short-term projects, expecting to use it once or twice before deleting it. However, the app's subscription model can trap you into recurring billing if you don't actively cancel before a renewal date. At Yafee, we help thousands of Australian consumers navigate cancellation and recover charges when services fail to deliver on their promises. This guide walks you through your legal rights, the exact steps to cancel, and how to claim a refund if you've been wrongly charged.
Reasons you might cancel Viva Video
You may decide to cancel because your short-term project is complete and you don't want ongoing charges. Free trial sign-ups often catch users off guard when the billing date arrives without warning. Some subscribers upgrade to desktop video editing software as their skills develop, making a mobile app redundant. Others discover that currency conversion markups inflate the Australian dollar cost beyond what feels fair, or that the app's editing capabilities don't meet their creative needs.
Regardless of your reason, Australian consumer law gives you clear rights to cancel, request a refund, and escalate disputes if the service provider refuses. Yafee's legal team has seen recurring patterns with mobile subscription apps: hidden renewal dates, confusing cancellation processes, and delayed refunds. Understanding your position before you act ensures you recover any money owed.
Subscription costs and what you're paying in australia
Viva Video's pricing fluctuates with exchange rates and app store region settings, but the table below shows typical costs when converted to Australian dollars. Use this to decide whether cancellation saves you money or whether the remaining subscription period justifies keeping the service active.
| Plan | USD listed price | Approximate AUD | Billing cycle |
|---|---|---|---|
| VIP membership | USD 6.99 | A$10.44 (approx) | Monthly |
| VIP membership | USD 35.99 | A$53.91 (approx) | Yearly |
| Watermark removal | USD 1.99-4.99 | A$2.98-A$7.46 (approx) | One-time purchase |
| HD export pack | USD 1.99-4.99 | A$2.98-A$7.46 (approx) | One-time purchase |
| Effects and filters bundle | USD 2.99-7.99 | A$4.47-A$11.95 (approx) | Variable |
| Premium editing suite | USD 9.99 | A$14.93 (approx) | Monthly or annual |
Exchange rates shift daily, so your actual AUD charge may differ when you check your app store receipt. The critical calculation: if you've paid A$53.91 for an annual VIP membership but only need the app for two months, cancelling before the next renewal saves you approximately A$40 in unnecessary fees. Yafee recommends reviewing your Viva Video billing history in your app store account settings to confirm exactly what you've paid and when your renewal is due.
Your consumer rights and how australian law protects you
Australian consumer law gives you enforceable rights when dealing with digital subscriptions like Viva Video, and understanding these protections ensures you can act with confidence.
Australian consumer law and digital subscription protections
The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), applies to all app subscriptions and digital services sold to Australian consumers. Under the ACL, Viva Video must provide its service with due care and skill, be transparent about pricing and renewal dates, and honour your right to cancel without unreasonable obstacles.
If Viva Video charged you without explicit informed consent, continued billing after you attempted to cancel, or made the cancellation process deliberately obscure, the app publisher has breached the ACL. The law specifically protects consumers from unfair contract terms and misleading conduct-meaning Viva Video cannot hide cancellation instructions in fine print or demand payment for the right to cancel.
Your legal position on refunds and cancellation
Your legal position: You have the right to request a refund within 14 days of purchase if you change your mind and the service has not been substantially delivered. If Viva Video has already provided significant features or content during your subscription period, you may not be entitled to a full refund, but you are entitled to a refund of any charges incurred after you submit a valid cancellation request. If the app provider refuses a legitimate refund, you can lodge a formal complaint with the ACCC, which has powers to investigate and enforce consumer rights.
Consequently, you should keep copies of all communications with Viva Video-including screenshots of your account settings, email confirmations of cancellation attempts, and your app store receipts. These records form evidence if you later need to escalate to the ACCC.
How to cancel your Viva Video subscription
Viva Video subscriptions are typically managed through your app store account (Apple App Store or Google Play), not through the app itself. The exact steps vary depending on which device you use, but the process is the same: access your subscription settings and initiate cancellation through the store.
Cancel Viva Video on iOS (Apple app store)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Locate and tap Viva Video in your list of active subscriptions.
- If you do not see Viva Video listed, the subscription may have already expired or been cancelled.
- Tap Cancel subscription (or similar button) at the bottom of the screen.
- Apple will display your renewal date and remaining access period.
- Follow Apple's prompts to confirm cancellation.
- Apple will display reasons for cancellation; you can select "I don't use the app" or leave feedback if you wish.
- Confirmation appears immediately.
- Verify cancellation by returning to Settings > Subscriptions and confirming Viva Video no longer appears as an active subscription.
- You retain access to premium features until the end of your paid billing period.
Cancel Viva Video on android (Google play store)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- You will see a list of all active subscriptions linked to your Google account.
- Select Viva Video from the list.
- If Viva Video does not appear, the subscription has already been cancelled.
- Tap Cancel subscription and confirm your action.
- Google Play will ask you to provide feedback on why you are cancelling.
- Complete your cancellation; Google will send a confirmation email to your account address.
- Check your email for a cancellation confirmation message from Google Play.
- Your premium features remain active until the end of your current billing cycle.
Cancellation by written letter (formal method)
If you have difficulty cancelling through your app store, or if you wish to create a formal record of your cancellation request, you may send a written letter directly to Viva Video's parent company. This method is particularly useful if you are disputing a charge or claiming a refund under Australian consumer law.
- Compose a formal letter in English that includes:
- Your full name and registered email address on the Viva Video account.
- Your Viva Video user ID or account identifier (visible in app settings).
- The date you subscribed and the subscription plan you purchased.
- A clear statement: "I hereby cancel my Viva Video subscription effective immediately."
- Your phone number and preferred contact method for confirmation.
- The date you are sending the letter.
- Address the letter to Hangzhou Xiaoying Innovation Technology Co. Ltd.
- If a specific support address is not available in the app, send the letter to the company's registered address in China or via email to [email protected] if an email is provided.
- Yafee recommends sending the letter via registered postal mail so you have proof of delivery.
- Keep a signed copy of the letter for your records.
- Photograph or scan the letter before posting.
- Send the letter and await a written confirmation of cancellation (typically within 5-10 business days).
- If you do not receive confirmation within this timeframe, follow up by email to the support address.
Claiming a refund and disputing charges
If you have been charged for Viva Video after submitting a cancellation request, or if you purchased a subscription under misleading information about pricing or renewal dates, you are entitled to request a refund from either the app store or Viva Video directly.
Refund process through your app store
Both Apple and Google offer refund windows for subscription charges. You must initiate your refund request within the timeframe specified by the store.
- Open your app store account and locate your Viva Video transaction.
- On iOS, tap Settings > [Your Name] > Subscriptions, then tap Viva Video and select Transaction History.
- On Android, open Google Play Store, tap your profile icon, then Payments and subscriptions > Subscriptions > Viva Video > View subscription.
- Tap on the charge you wish to dispute.
- Select Request refund or Report a problem.
- Provide a reason: "I did not authorise this charge," "Subscription was not cancelled," or "Service was not delivered as described."
- Submit your refund request and allow 3-5 business days for processing.
- The app store will contact you by email if your request is approved or if they require additional information.
- If the app store refuses your refund, escalate to the ACCC with copies of your correspondence and a clear explanation of how the charge was unfair or unauthorised.
- Yafee's experience shows that the ACCC takes swift action when consumers report recurring unauthorised billing from app providers.
Disputing charges with your bank or credit card provider
If the app store does not honour your refund request within 10 business days, you can dispute the charge with your bank as an unauthorised transaction or chargeback. Australian banks and credit card providers offer consumer protection against subscription fraud.
- Contact your bank's dispute resolution team (usually found on your statement or online banking portal).
- Explain that you did not authorise ongoing charges after you cancelled the subscription.
- Provide your cancellation confirmation (from the app store or your written letter) and any evidence that Viva Video continued to charge you afterward.
- Your bank will initiate a chargeback process and request evidence from Viva Video to justify the charges.
- In most cases, app publishers cannot defend unauthorised renewal charges and the chargeback is approved in your favour.
- Expect a resolution within 10-20 business days.
- Your bank will credit the disputed amount to your account once the dispute is resolved.
Common mistakes to avoid when cancelling
Cancelling a subscription should be simple, but missteps can delay your refund or leave you exposed to further charges. The reassuring news is that each mistake is preventable if you follow the steps in this guide carefully.
Mistake 1: deleting the app without cancelling the subscription
Deleting Viva Video from your phone does not cancel your subscription. Your renewal date remains active, and you will continue to be charged monthly or annually until you explicitly cancel through your app store account. Once you delete the app, you lose easy access to your subscription settings, making cancellation harder to track down. Instead, cancel first through Settings or the app store, then delete the app.
Mistake 2: failing to capture your cancellation confirmation
Screenshot or photograph every cancellation confirmation message you receive from Apple, Google Play, or Viva Video. If you later dispute a charge and claim you cancelled, you need written proof. Without screenshots or email confirmations, the app store may assume you cancelled after the charge was processed and deny your refund request.
Mistake 3: not checking your renewal date before cancelling
When you cancel through your app store, note the exact date your subscription expires. You retain access to premium features until that date, and you will not be charged again. If you cancel mid-month, you will still be able to use Viva Video's premium tools until your paid period ends. Consequently, there is no rush to cancel on a specific day-what matters is that you initiate cancellation before your next automatic renewal charge is processed.
Mistake 4: ignoring charges after a "successful" cancellation
Even after receiving a cancellation confirmation, check your app store billing history 2-3 weeks after your renewal date to confirm no charge has been processed. Some subscriptions fail to cancel due to server errors or app store glitches. If you spot a charge after cancellation, report it immediately to your app store and file a refund request within 14 days of the charge.
What happens after you cancel
Once your cancellation is processed, your Viva Video subscription status changes and your billing cycle halts. Understanding what comes next prevents confusion and ensures you don't accidentally sign up again.
Your access during the remaining billing period
When you cancel, you retain full access to premium features until the end of your current billing cycle. If you cancel on 15 March and your renewal date is 30 March, you keep premium access until 29 March at midnight. Once the billing period ends, the app automatically downgrades you to the free tier, and watermarks, export limits, and feature restrictions reappear. You do not lose your existing video projects or editing history-only the premium editing capabilities.
Reactivating your subscription in the future
If you later decide to use Viva Video again, you can resubscribe through your app store. Yafee recommends that you set a reminder on your phone calendar for 5 days before any future subscription renewal, so you have time to cancel if you no longer need the service. Many subscription apps rely on users forgetting about their renewal dates; staying organised prevents unwanted charges.
Requesting a permanent account deletion
Cancelling your subscription does not delete your Viva Video account or your videos. If you wish to have your account, user data, and uploaded videos permanently removed, contact Viva Video support separately with a formal data deletion request. Under Australian Privacy Act protections, the company must comply with deletion requests within 30 days. Submit your request in writing and retain confirmation of your request for your records.
Common mistakes to prevent and how yafee can help
Thousands of Australian consumers have successfully cancelled Viva Video subscriptions and recovered unwanted charges with the help of Yafee's legal guidance. The patterns we see repeat: users sign up for free trials, lose track of renewal dates, and end up charged without warning. Others cancel through the app instead of the app store and wonder why billing continues.
The key to avoiding these traps is clarity: understand your renewal date, know exactly where to cancel (app store, not the app itself), and keep records of every step. Yafee has helped thousands of consumers navigate disputes with app providers, and we know that persistence and evidence win refunds. If Viva Video refuses to refund you after you've followed these steps, the ACCC has the power to investigate and compel the company to act fairly.
Key takeaways and your next steps
| Action | Timeline | Where to do it |
|---|---|---|
| Cancel your subscription | Immediate (5 minutes) | Apple Settings or Google Play Store |
| Screenshot your confirmation | Immediately after cancellation | On your device |
| Check for charges after renewal date | 2-3 weeks after you cancel | Your app store billing history |
| Request a refund (if charged) | Within 14 days of the charge | Your app store account |
| Escalate to ACCC (if refused) | Within 12 months of the charge | ACCC complaint portal (accc.gov.au) |
| Delete the app | Anytime after cancellation | On your device |
Viva Video's subscription model is clear and legal, but the responsibility for cancelling falls on you. The app store does not remind you when your renewal is due, and Viva Video does not send advance warning emails. This is why setting calendar reminders and staying informed about your subscription status matters. You have the right under Australian consumer law to cancel without penalty, claim refunds for unauthorised charges, and escalate to the ACCC if the app provider fails to respond fairly. Yafee's mission is to empower Australian consumers with the knowledge and confidence to exercise these rights, and we have helped thousands of users recover money and cancel subscriptions that no longer serve them. If you have any doubts about your cancellation or your refund claim, contact the ACCC or consult with a consumer law specialist. Your money, your choice, and your legal protections matter.