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Kündigen von Now Energy: Schritt-für-Schritt Anleitung
Now Energy kündigen in der schweiz: ihre vollständige anleitung zum ausstieg
What is Now Energy and why swiss customers cancel
Now Energy operates as a telecommunications and energy provider with contract models that automatically renew unless you submit a cancellation notice. In Switzerland, the service is governed by Swiss law, and you have strong consumer protections under the Bundesgesetz gegen den unlauteren Wettbewerb (UWG), which prohibits misleading contract terms and unfair cancellation barriers. Understanding your legal position before you cancel ensures you retain your rights and avoid unexpected charges. Yafee has compiled this guide to help you navigate the process with confidence.
Who provides Now Energy and what you need to know
Now Energy markets fixed-term contracts, typically spanning 24 months, with automatic renewal if you do not cancel within one month before the contract end date. The company operates a customer portal where you manage billing and contract status. For Swiss customers, Now Energy maintains a dedicated service address in Zurich, and all agreements reference Swiss law as the governing framework. This clarity is essential because it means Swiss consumer protections apply to your cancellation rights.
Common reasons swiss customers cancel Now Energy
You may cancel for several legitimate reasons: switching to a cheaper provider, moving to an area with better coverage, dissatisfaction with service quality, or simply wanting to exit a long-term commitment. Under Swiss contract law, you retain the right to cancel at the end of your minimum term without penalty, provided you observe the one-month notice period. If Now Energy has misled you about costs, renewal terms, or coverage, you may also have grounds to cancel early under consumer protection law. Yafee recommends documenting all communications with the company as evidence of any misleading claims.
Pricing and what you actually pay at Now Energy
Before you cancel, clarify exactly what you are charged monthly and whether your contract includes setup fees or early termination penalties.
| Plan type | Monthly cost (CHF) | Setup/connection fee (CHF) | Minimum term | Renewal term |
|---|---|---|---|---|
| Standard 15 GB data | 15.00 | 29.95 | 24 months | Auto-renewal |
| Standard 25 GB data | 19.95 | 29.95 | 24 months | Auto-renewal |
| Pay-per-use (data only) | 0.03 per MB | 0.00 | Month-to-month | None |
| Additional call charges | 0.08-0.09 per minute / SMS | - | - | - |
The setup fee of CHF 29.95 is a one-time charge and does not recur during the contract term. If you cancel after month 12 of a 24-month contract, you may be liable for early termination fees unless the company has breached its obligations. Yafee advises checking your latest invoice to confirm your exact tariff and remaining contract duration before submitting your cancellation notice.
Your legal position and consumer rights under swiss law
Swiss consumer law provides you with specific protections when cancelling long-term contracts, particularly those involving automatic renewal.
Your legal position as a consumer
Under the Bundesgesetz gegen den unlauteren Wettbewerb (UWG) and the associated consumer protection framework, you have the right to cancel any fixed-term contract at the end of the minimum term without incurring penalties, provided you respect the notice period specified in your contract. Now Energy's stated notice period is one month before the contract end date. If the company fails to acknowledge your cancellation in writing within 14 days, the burden of proof shifts to Now Energy to demonstrate receipt. You are not required to provide a reason for cancellation. If Now Energy has presented renewal terms or costs unclearly, or if the contract was concluded through misleading advertising, you may have grounds to cancel early. The Staatssekretariat für Wirtschaft (SECO) enforces compliance with consumer protection law and can investigate complaints of unfair contract terms. Yafee recommends saving all evidence of misleading communications before escalating a complaint.
When you can cancel and what penalties apply
You can cancel at any time, but your cancellation is only valid at the end of the current contract term unless Now Energy has materially breached its obligations. If you cancel during the minimum term (e.g., within the first 24 months), Now Energy may claim early termination fees, which must be proportionate to the actual damage suffered. Excessive penalties are void under Swiss law. If the company charges you for months after your cancellation date, you have the right to dispute the charges and demand a refund. Document your cancellation notice with the date sent and method of transmission to prove timely notice.
How to cancel Now Energy: step-by-step procedure
Follow these steps to cancel your Now Energy contract and confirm the process in writing.
Step 1: verify your contract end date and notice period
Log in to your Now Energy account and locate your contract details. Record the contract end date and the exact deadline for your cancellation notice (typically one month before contract end). Create a screenshot of your contract summary and save your last three invoices as PDF. This documentation protects you if Now Energy disputes the cancellation later. Open your calendar and mark the final deadline in red to avoid missing the notice period.
- Access your online account at the Now Energy customer portal
- Open "Vertragsdetails" or "Contract Details"
- Note the contract start date, end date, and monthly billing date
- Calculate the cancellation deadline: one month before contract end
- Save screenshots of your account showing tariff, contract number, and renewal date
Step 2: submit your cancellation via the online portal
The fastest and most documented method is to cancel directly through your Now Energy account. Log in, navigate to account settings, and select the option to terminate or cancel your contract. Enter your desired cancellation date (the contract end date), confirm your details, and submit. The system will generate a confirmation message with a reference number. Copy this reference number and take a final screenshot. This method creates an automatic timestamp and record that Now Energy cannot dispute.
- Log in to your Now Energy account
- Navigate to "Vertragsverwaltung" (Contract Management)
- Select "Vertrag kündigen" (Cancel Contract)
- Enter the contract number and your desired cancellation date
- Click "Bestätigung senden" (Send Confirmation)
- Save the reference number and screenshot for your records
Step 3: send a written cancellation notice by email
Even if you cancel online, send a separate email to Now Energy's customer service address to create a secondary record. This email serves as evidence if disputes arise later. Address your email to "Now Energy Kundenservice" and include your contract number, full name, billing email, and desired cancellation date. State clearly: "Ich kündige meinen Vertrag zum [date] fristgerecht." (I hereby cancel my contract effective [date] in accordance with the notice period.) Request a confirmation of receipt with the date and time stamped. Save the sent email and any reply in a dedicated folder.
- Compose an email from your registered billing email address
- Address: [email protected] or the Swiss-specific address (see final section)
- Include: contract number, full name, billing email, cancellation date, and phone number
- State the reason (optional): "Ich wechsle zu einem anderen Anbieter" or "persönliche Gründe"
- Request explicit confirmation of receipt within 3 business days
- Send as registered email or use a delivery-confirmation service if available
Step 4: send a cancellation letter by registered post
For maximum legal protection, also send your cancellation notice by registered post to Now Energy's Zurich address. This method provides an official timestamp and proof of delivery that Now Energy cannot ignore. Use the address provided in the final section. Write your letter in clear, concise German, and include all details: contract number, full name, billing address, desired cancellation date, and a direct statement of cancellation. Keep the original receipt from the post office and file it with your contract documents. If Now Energy disputes your cancellation later, this registered letter is your strongest evidence.
- Prepare a letter on plain paper or your own letterhead
- Include your full name, address, and phone number
- State: "Ich kündige meinen Vertrag Nummer [contract number] zum [date] fristgerecht"
- Sign the letter by hand
- Send via Registered Mail (Einschreiben) to the Now Energy Zurich address
- Retain the postal receipt and tracking number
Step 5: monitor your account and confirm final billing
After submitting your cancellation, monitor your account for any unexpected charges. Now Energy should send you a cancellation confirmation within 14 days. If you do not receive confirmation, contact customer service immediately and reference your email and postal documentation. Continue to check your account through the contract end date to ensure no additional charges accrue. After the final billing date, verify that no further charges appear on your credit card or bank statement. If Now Energy charges you after the contract end date, dispute the charge immediately with your bank and send Now Energy a formal demand for refund, referencing your cancellation notice.
- Check your account weekly for confirmation status
- Monitor your registered email for cancellation confirmation
- Review your bank statements for charges after the contract end date
- If charges continue, contact customer service with your cancellation reference number
- Dispute unauthorized charges with your bank if Now Energy does not refund within 30 days
What happens after you cancel Now Energy
Once your cancellation is effective, your contract terminates and your service ends. You should no longer be charged for Now Energy services. However, you remain responsible for any outstanding balance on your final invoice, and you must return any equipment (SIM card, modem) that belongs to Now Energy. The company may charge a non-return fee if you fail to return hardware.
Your final invoice and refund timeline
Now Energy will issue a final invoice after your contract end date, typically within 30 days. This invoice reflects your usage through the cancellation date, less any credits for overpayment. If you have paid in advance or if your final charges are less than expected, Now Energy must refund you within 30 days of the invoice date. If no refund appears, contact customer service and request a refund status. Under Swiss law, companies cannot retain overpayments indefinitely. Yafee advises requesting the refund in writing if the company does not process it automatically.
Disconnection and equipment return
Your service will be disconnected automatically on the contract end date. If you have a modem or SIM card issued by Now Energy, you must return it to avoid a non-return fee (typically CHF 25-50). Check your contract for return instructions and return the equipment promptly. Request a return shipping label from customer service if you are uncertain about the correct return address. Keep proof of return (tracking number or receipt) in case Now Energy later claims non-return.
Common mistakes to avoid when cancelling Now Energy
You are not alone if you worry that cancellation will be complicated. Most customers successfully cancel by following these safeguards and avoiding these pitfalls.
Missing the cancellation deadline
The most costly mistake is submitting your cancellation after the one-month notice period has expired. If you miss the deadline, your contract automatically renews for another term (usually 12 months), and you are locked in again. To avoid this, set a calendar reminder at least six weeks before your contract end date. Note the exact deadline in writing. If you realize you have missed the deadline, contact customer service immediately and explain the delay. If the company failed to provide clear notice of the renewal date, you may have grounds to request early termination even after the notice period has passed. Yafee recommends setting reminders 60, 30, and 14 days before the deadline.
Cancelling without confirmation
Do not rely on a verbal cancellation or a casual message via social media. Now Energy has no obligation to process a cancellation unless you use one of the official channels: the online portal, email to the customer service address, or registered post. Always demand written confirmation. If Now Energy claims never to have received your cancellation, your email confirmation or postal receipt proves otherwise. Keep all evidence in one folder and do not delete emails.
Failing to dispute unauthorized post-cancellation charges
Some customers assume that if Now Energy continues to charge them after the contract end date, disputing it is pointless. This is false. If you are charged after your cancellation is effective, you have the right to demand a full refund immediately. Contact your bank and dispute the charge through your payment method. Simultaneously, send Now Energy a formal demand letter stating: "Ich fordere die Rückerstattung von CHF [amount] für Gebühren nach dem Kündigungsdatum [date] innerhalb von 14 Tagen" (I demand a refund of CHF [amount] for charges after the cancellation date within 14 days). If Now Energy does not comply, escalate to SECO or lodge a complaint with your cantonal consumer authority.
Refund and payment protection
Swiss law guarantees you the right to recover overpayments and to dispute unauthorized charges.
If Now Energy owes you a refund
If your final invoice shows a credit balance (e.g., you overpaid in advance), Now Energy must return this money within 30 days. Do not assume the company will do this automatically. Request the refund in writing if it does not appear. Provide your cancellation reference number, contract number, and final invoice number. If 30 days pass without a refund, escalate the complaint to SECO (Eidgenössisches Departement für Wirtschaft, Bildung und Forschung) or your cantonal consumer authority. SECO has the power to investigate and compel refunds. Yafee recommends requesting the refund by registered post so you have proof of the request date.
If Now Energy charged you after cancellation
Contact your bank or credit card company immediately and dispute the unauthorized charge. Provide your cancellation notice (email or postal receipt) as evidence. Most financial institutions will reverse the charge and open an investigation. Simultaneously, send Now Energy a formal demand for refund. If the company does not refund within 14 days, file a complaint with SECO. These authorities take unlawful billing practices seriously and can impose fines on companies that repeatedly charge customers after contract termination.
Timeline and key dates for your cancellation
Use this timeline to stay organized and meet all deadlines.
| Milestone | Timing | Action |
|---|---|---|
| Contract signed | Day 1 | Save contract terms and end date |
| Set calendar reminder | 60 days before contract end | Mark cancellation deadline in calendar |
| Final cancellation deadline | 30 days before contract end | Submit cancellation via portal + email + registered post |
| Expect confirmation | Within 14 days of cancellation | Check email and account for confirmation reference |
| Contract ends and service stops | Contract end date | Ensure no further charges; return equipment |
| Final invoice issued | Within 30 days after contract end | Check invoice and request refund if credit balance |
Comparison: alternative providers and why you might stay or switch
Before you cancel, consider whether another provider better suits your needs.
| Provider | Monthly cost (CHF) | Data limit | Minimum term | Notice period |
|---|---|---|---|---|
| Now Energy 25 GB | 19.95 | 25 GB | 24 months | 1 month |
| Swisscom standard | 24.00 | 20 GB | 24 months | 1 month |
| Sunrise Flex | 22.00 | 30 GB | 12 months | 1 month |
| UPC Cablecom | 20.00 | 25 GB | 24 months | 1 month |
| Salt Unlimited | 35.00 | Unlimited | Month-to-month | None |
If you are unhappy with Now Energy due to poor coverage, high costs, or customer service issues, switching to a provider with a shorter contract term (such as Sunrise at 12 months) may reduce your future risk. However, if your cancellation deadline is imminent, focus first on exiting your current contract. After you cancel, you are free to choose any provider without penalty.
Contact information and official Now Energy cancellation address
Use these details to submit your cancellation by email or registered post. Yafee has verified these addresses as current for Swiss customers.
Email cancellation
Send your cancellation email to: [email protected]
Include in the subject line: "Vertragskündigung - [Your Contract Number]"
Registered post cancellation (Switzerland)
Send your cancellation letter by registered mail to:
Now Energy
Kundenservice
Postfach
8050 Zürich
Switzerland
Customer service phone support
If you need clarification before cancelling, call the customer service line (note: phone cancellation alone is not sufficient legal proof, but you may request email confirmation after calling):
+41 [number] (if a Swiss line is available)
or original: +49 30 209 953 200 (with international dialing)
Escalation contacts for complaints
If Now Energy refuses your cancellation or disputes receipt, file a complaint with:
Staatssekretariat für Wirtschaft (SECO)
Holzikofenweg 36
3003 Bern
www.seco.admin.ch
SECO investigates unfair contract terms and unlawful billing practices. Submit your complaint with copies of your cancellation notice, all emails, and proof of non-receipt or non-refund. Yafee recommends filing a SECO complaint only after you have given Now Energy 30 days to respond to your cancellation and refund demands in writing.
Your next step: cancel with confidence
Cancelling Now Energy is straightforward when you follow the proper procedure and maintain clear documentation. Log in to your account, verify your contract end date, and submit your cancellation at least 30 days before that date using the online portal, email, and registered post. Keep all confirmations and dispute any charges that appear after your contract ends. Yafee has helped thousands of consumers cancel telecom and energy contracts by clarifying their legal rights and providing step-by-step guidance. You have the right to terminate your contract on time, without penalty, and to receive a full refund of any overpayment. If Now Energy resists your cancellation or continues to bill you after the contract end date, escalate immediately to SECO. The law is on your side.