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Frequently asked questions
Cancel Fastic: The Right Way
How to cancel Fastic and claim your refund in south africa
What Fastic is and why you might want to leave
Fastic is a mobile health app that guides you through intermittent fasting routines, meal tracking and community-supported wellness plans. The app combines timed fasting timers, progress tracking tools and educational content to help you build consistent eating patterns aligned with your metabolic and weight goals.
You access Fastic as a free download with optional premium subscription tiers that unlock additional plans, coaching content and advanced tracking features. Many users value the app's structured approach and motivational community, but others find the interface confusing, discover the premium features don't match their needs, or simply want to explore a different fasting methodology.
At Yafee, we help thousands of South African consumers understand their cancellation options and claim refunds they are entitled to under law. If you have decided Fastic is no longer working for you, this guide walks you through every step to cancel safely and recover your money if applicable.
When Fastic might not be the right fit
You may want to cancel if you subscribed to premium features but find yourself returning to the free tier, if the fasting schedule conflicts with your lifestyle, or if you prefer a competitor app with better usability. Some users also cancel because they achieve their health goals and no longer need the app's guidance, or because the recurring charge surprises them on their bank statement.
Whatever your reason, Yafee recognizes that cancelling a subscription should be straightforward, transparent and free from hidden obstacles or pressure tactics.
Common reasons to cancel Fastic
You might cancel because the app's interface feels unintuitive, the premium coaching doesn't align with your fasting goals, or you discover a competitor with better usability. Others cancel after achieving their weight or health targets, or because they receive an unexpected billing notification. Yafee has documented all these scenarios, and each one gives you legal grounds to withdraw from your subscription under South African consumer protection law.
Your consumer rights in south africa
South African law protects your right to cancel subscriptions and distance purchases, particularly when you subscribe through digital platforms.
Cooling-off and withdrawal rights under the consumer protection act
Under the Consumer Protection Act 68 of 2008, you have the right to cancel distance contracts (including app subscriptions) within a specific cooling-off period. For digital services, this period is typically 14 days from the date of purchase or conclusion of the agreement, unless you have already begun using the service with full knowledge of the terms.
If you subscribed through an app store-Apple App Store or Google Play-the app store's own refund policy applies alongside South African law. Apple and Google both offer refund windows of between 14 and 45 days for certain subscription types, depending on when you request the refund and whether the subscription has been actively used.
If you subscribed directly to Fastic through their website or within the app, Fastic's own terms and the Consumer Protection Act both govern your rights. Keep all proof of purchase, confirmation emails and account details. These documents are your evidence if you need to escalate a dispute.
Your legal position
You have an unconditional right to withdraw from a distance contract within 14 days of purchase under the Consumer Protection Act 68 of 2008. This right applies even if you have already used the service, provided you did not explicitly agree in writing that the service could begin immediately and you could not withdraw once used. If Fastic's terms require you to forfeit this right, that clause is likely unenforceable under South African law because it conflicts with consumer protection principles. You may also have cancellation rights under Fastic's own terms of service, which may be more generous than the statutory minimum.
Escalation and enforcement
If Fastic refuses to honour your cancellation or refund request, you can lodge a formal complaint with the Consumer Protection Authority or the National Credit Regulator (NCR) if credit was involved. You may also approach the National Consumer Tribunal if informal resolution fails. Yafee recommends documenting every communication attempt, including dates, contact methods, recipient names and responses. This trail protects you and strengthens any complaint you file with the authorities.
How you subscribed to Fastic determines your cancellation route
Your cancellation method depends on where and how you subscribed to Fastic-the fastest path is often through the app store, but direct cancellation gives you more control and better documentation for refund claims.
Three common subscription pathways
Through Apple App Store: You authorized the subscription via your Apple ID and payment method. Apple handles billing and renewal, and you cancel through your Apple ID settings.
Through Google Play Store: You authorized the subscription via your Google account and payment method. Google processes all billing and renewals, and you cancel through your Google Play account.
Direct subscription on Fastic's website or app: You entered your payment details directly into Fastic's platform. Fastic processes your billing and you must contact them to cancel and request a refund.
Step-by-step cancellation procedures
Follow the procedure that matches where you subscribed to Fastic to ensure your cancellation is processed correctly and your refund request is documented.
Cancel through apple app store
- Open the Apple App Store app on your iPhone, iPad or Mac.
- Tap your profile icon in the top-right corner, then select "Subscriptions".
- Find and tap "Fastic" in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your cancellation request.
- Apple will ask you why you are cancelling. Select your reason from the menu.
- You will receive a cancellation confirmation email from Apple within minutes.
- If you subscribed within the last 14 days, request a refund immediately by tapping "Report a Problem" in your subscription details.
- Explain that you wish to withdraw under your statutory cooling-off right.
- Apple will process refunds within 5 to 10 business days to your original payment method.
Cancel through google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Manage your Google Account".
- Tap the "Subscriptions" tab.
- Select "Fastic" from your list of active subscriptions.
- Tap "Cancel Subscription" and confirm your cancellation request.
- Google will display a confirmation message. Your cancellation takes effect at the end of your current billing cycle.
- You will receive a cancellation confirmation email.
- If you subscribed within the last 14 days, request a refund by returning to the Fastic subscription page and tapping "Request a refund".
- Select "You've decided you don't want to use this app" or "I was charged without permission" depending on your situation.
- Google will email you within 3 to 5 business days with a decision.
Cancel a direct subscription with Fastic
- Log into your Fastic account via the app or website.
- Navigate to "Account Settings" or "Profile Settings" (usually found in the menu or bottom navigation bar).
- Select "Subscription" or "Billing" from the settings menu.
- Look for a "Cancel Subscription" or "Manage Subscription" button.
- If you cannot find this option in the app, proceed to Step 5.
- If the app offers no cancellation button, contact Fastic directly in writing to their registered Berlin address:
- Fastic UG (haftungsbeschränkt)
- Prager Strasse 10
- 01069 Dresden, Germany
- Send an email to their support address (check the app's "Help" or "Contact Us" section for the exact email address) or send a registered letter with proof of delivery.
- In your message, state: "I wish to withdraw from my Fastic subscription effective immediately" and include your account email address and the date you subscribed.
- Request a refund if you subscribed within 14 days, and cite the Consumer Protection Act 68 of 2008.
- Keep a copy of your cancellation request and any response from Fastic.
- If Fastic does not respond within 10 business days, escalate to the Consumer Protection Authority.
Refund eligibility and timelines
Your refund eligibility depends on when you subscribed and which cancellation method you used.
When you are entitled to a refund
You are entitled to a full refund if you cancel your Fastic subscription within 14 days of purchase under your statutory cooling-off right granted by the Consumer Protection Act 68 of 2008. This applies regardless of whether you have already used the app's features, provided you did not explicitly agree in a separate written statement that the service could commence immediately and that you would forfeit your withdrawal right once you began using it.
If you cancel after 14 days, your refund entitlement depends on Fastic's own terms of service. Many subscriptions are non-refundable after the cooling-off period, but Yafee advises you to check Fastic's terms or contact their support team to ask about their refund policy for longer-term subscribers.
Refund processing times by method
| Cancellation method | Refund decision timeframe | Payment processing timeframe |
|---|---|---|
| Apple App Store | Immediate (automatic) | 5-10 business days to original payment method |
| Google Play Store | 3-5 business days | 3-5 business days after approval |
| Direct Fastic subscription | 10-15 business days | 5-10 business days after approval |
If your refund is delayed or denied
If you do not receive your refund within the stated timeframe, contact the payment processor (Apple, Google or Fastic) immediately with your order confirmation. Document the date you requested the refund, the amount, and any response you received. If the payment processor refuses to refund you within 14 days of your withdrawal request, you can escalate to the Consumer Protection Authority. Yafee recommends keeping all screenshots, emails and receipts as evidence.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward when you follow the correct procedure, so protect yourself by avoiding these frequent pitfalls.
Deleting the app without cancelling the subscription
Deleting the Fastic app from your device does not cancel your subscription or stop your billing. Your payment method will continue to be charged on each renewal date. You must explicitly cancel the subscription through your app store account or by contacting Fastic directly before you delete the app.
Assuming the app store cancelled your subscription
Many users believe that after requesting cancellation through Apple or Google, their subscription is immediately cancelled. In fact, your subscription usually remains active until the end of your current billing cycle-you will not be charged again, but you retain access to premium features until that date. Always check your subscription status a few days later to confirm the cancellation was processed.
Missing the 14-day cooling-off window
Your statutory withdrawal right under the Consumer Protection Act expires 14 days after purchase. If you wait longer to cancel, you may lose your automatic refund entitlement. Yafee advises cancelling immediately if you are unsure about keeping the subscription, because you can always resubscribe later if your circumstances change.
Not keeping proof of your cancellation request
If you contact Fastic by email or phone, save screenshots of your confirmation message or ask for a confirmation number. If you send a registered letter, keep the proof-of-delivery receipt. Without documentation, you cannot prove you requested cancellation if a dispute arises with your bank or payment provider.
What happens after you cancel Fastic
Your cancellation is complete, but several things occur after your request is processed.
Access and billing after cancellation
Once you cancel, you lose access to Fastic's premium features at the end of your current billing cycle. Your payment method will not be charged on the next renewal date. You will still have access to the free tier of the app if you wish to continue using basic features.
Your refund status
If you cancelled within 14 days and requested a refund, monitor your email and bank account for the refund. Use the timeframes in the table above to track when your money should arrive. Most refunds are credited to your original payment method automatically-you do not need to do anything further.
If you change your mind
You can resubscribe to Fastic at any time after you cancel. Your account data (weight logs, fasting history, progress tracking) may be retained by Fastic, depending on their data retention policy. Contact Fastic's support team if you need to recover old account data after resubscribing.
Pricing and subscription tiers for Fastic
Understanding Fastic's pricing structure helps you confirm the correct amount for your refund claim and decide whether premium features justify the cost.
Fastic subscription costs and tiers
| Subscription tier | Monthly cost (ZAR) | Annual cost (ZAR) | Key features |
|---|---|---|---|
| Free tier | Free | Free | Basic fasting timer, food tracking, community |
| Premium Monthly | Approximately R69-R99 | N/A | Advanced fasting plans, personalised coaching, progress reports |
| Premium Annual | N/A | Approximately R549-R699 | Same as premium monthly, discounted annual rate |
| Premium Plus (if available) | Approximately R119-R149 | Approximately R899-R1099 | All premium features plus one-on-one nutritionist consultations |
Prices are approximate and vary by region and payment method. Always verify the exact amount charged to your payment method by checking your bank statement or app store receipt. When you request a refund, the refund amount must match the charge shown on your statement.
After you cancel: next steps with yafee
Yafee has helped thousands of South African consumers cancel health and wellness subscriptions safely and recover refunds they were entitled to. If you encounter any issues during cancellation or your refund is denied, Yafee can guide you through the formal complaint process with the Consumer Protection Authority or the National Credit Regulator.
Document every step of your cancellation: your original purchase confirmation, your cancellation request, the date you sent it, and any responses from Fastic or the app store. This documentation is your strongest asset if you need to escalate your claim.
Visit Yafee at yafee.com to access free templates for cancellation letters, refund request emails and complaint forms for South African consumer authorities. Yafee also provides direct support if you need to draft a formal dispute notice to send to Fastic's registered address.
Contact information for Fastic cancellation by mail
If Fastic does not offer in-app or website cancellation, send your withdrawal request to their registered business address. Use registered mail or email with delivery confirmation to ensure Fastic receives your request and you have proof of delivery.
Fastic's registered address
Fastic UG (haftungsbeschränkt)
Prager Strasse 10
01069 Dresden, Germany
In your cancellation letter, include:
- Your full name and account email address
- The date you subscribed
- The date of your request (the current date)
- A clear statement: "I wish to withdraw from my Fastic subscription effective immediately under my statutory cooling-off right"
- If applicable: "I request a refund of [amount] ZAR charged on [date]"
- Reference to the Consumer Protection Act 68 of 2008 (South Africa) as the basis for your withdrawal right
- Your bank account details or preferred refund method
- Your contact phone number and email address
Keep a copy of your letter and the proof-of-delivery receipt from your postal service. Yafee advises sending this letter by registered mail so you can prove Fastic received it, which is essential if you need to file a complaint with the Consumer Protection Authority.
Summary and your next move
Cancelling Fastic is a straightforward process when you follow the correct procedure for your subscription method. Whether you subscribed through Apple App Store, Google Play Store or directly with Fastic, you have clear cancellation routes and statutory refund rights under South African law.
Act now if you wish to cancel: contact your payment platform or Fastic directly, request a refund within 14 days if applicable, and keep all documentation. Yafee has helped thousands of South African consumers navigate cancellation and recover refunds they were entitled to. If you encounter resistance from Fastic or your refund is delayed beyond the timelines above, escalate your complaint to the Consumer Protection Authority or visit Yafee at yafee.com for free guidance and dispute templates.
Your right to cancel and withdraw is protected by law. Exercise it confidently, follow the steps above, and contact Yafee if you need support.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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