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Cancel Dofasting: The Right Way
How to cancel DoFasting in south africa: your complete legal guide and step-by-step procedure
Understanding DoFasting and when cancellation makes sense
DoFasting is a mobile and web-based wellness application that structures your intermittent fasting routine through personalised meal plans, calorie tracking, progress monitoring and premium coaching content. The service operates on a subscription model, and many South African users also purchase accompanying supplement shipments billed separately.
Your decision to cancel may stem from budget constraints, lifestyle changes, unsatisfactory results or discovering alternative methods that better suit your wellness goals. Whatever your reason, Yafee is here to walk you through the cancellation process with confidence, grounded in South African consumer law and practical next steps.
What DoFasting delivers
The core service includes customizable fasting windows, daily meal recommendations tailored to your macro targets, a comprehensive nutrition tracker and detailed progress analytics. Premium tiers unlock advanced coaching from certified professionals, exclusive content libraries and community forums. Many subscribers combine app access with recurring supplement orders-each billing stream requires separate cancellation.
Common reasons south african users cancel
Users report unexpected billing charges, subscription renewal notifications that arrived without warning, lifestyle changes that conflict with fasting protocols, or simply preferring free alternatives. Others cancel after discovering better value elsewhere or concluding that the app does not deliver on its promises. Your decision is valid regardless of reason-and your legal rights protect you throughout the cancellation process.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) 68 of 2008 establishes your statutory entitlements when cancelling digital subscriptions and receiving refunds, with enforcement through the National Consumer Commission.
What the CPA guarantees you
The CPA grants you the right to cancel a digital subscription within 14 days of purchase if you have not materially consumed the product-meaning you have not substantially used the service beyond trial access. For physical goods such as supplements, you may return unopened items within 14 days and demand a full refund. DoFasting must honour these rights or face enforcement action by the National Consumer Commission (NCC), South Africa's dedicated consumer authority.
Furthermore, if DoFasting charges you after your cancellation request, you have the right to dispute that charge with your bank or credit card provider and request a chargeback. The company bears the burden of proving you authorised any post-cancellation billing.
Your legal position on refunds and timelines
Under the CPA, DoFasting must process cancellation requests without unreasonable delay-typically within 5 to 10 working days. If you request a refund of charges incurred after your cancellation date, the company must respond to your claim within 14 days. Should DoFasting refuse your refund without legal justification, you may escalate the dispute to the National Consumer Commission or lodge a chargeback complaint with your financial institution. Neither action costs you money to initiate, and both carry legal weight in South African consumer disputes.
Cancellation methods by billing platform
DoFasting operates through three distinct payment channels, each with its own cancellation pathway. Yafee has researched all three so you can select the fastest and most direct route to cancel.
Method 1: cancel your app subscription through the DoFasting portal
Use this method if you subscribed via the official DoFasting website (app.dofasting.com) or the mobile app directly.
- Visit app.dofasting.com in your web browser and log in with your registered email and password.
- If you cannot recall your password, tap "Forgot password" and follow the email reset link before proceeding.
- Ensure you log in on the same device or browser where you originally created your account.
- Navigate to Account Settings or Subscription Management (the exact label depends on your app version).
- Look for a menu icon (three horizontal lines) or a circular profile icon, usually in the bottom-right corner of the screen.
- Tap the option labelled "Settings," "Account," or "Subscription."
- Locate and select Cancel Subscription, then confirm your choice.
- DoFasting may display a discount offer to retain your custom; declining this offer will not reverse or delay your cancellation.
- Screenshot the confirmation page as your proof of cancellation for your records.
- Verify your email inbox for a cancellation confirmation within 24 hours.
- If no confirmation arrives, contact DoFasting support immediately using the details provided in the "Contacting DoFasting support" section below.
- Your subscription will not renew after your current billing cycle ends.
Method 2: cancel subscription via apple app store or google play
If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through DoFasting directly.
- For Apple App Store: Open the App Store app on your iPhone or iPad, tap your profile icon (top-right corner), select "Subscriptions," find DoFasting, and tap "Cancel Subscription."
- Apple will confirm your cancellation and charge you only until the end of your current billing period.
- Screenshot the confirmation screen for your records.
- For Google Play Store: Open the Google Play app on your Android device, tap your profile icon (top-right), select "Payments and subscriptions," tap "Subscriptions," choose DoFasting, and tap "Cancel Subscription."
- Google Play will confirm the cancellation in writing via email within 24 hours.
- You will not be charged again after your current billing period concludes.
- In both cases, verify your email for a cancellation confirmation from the app store.
- If the cancellation does not appear in your subscriptions list within 48 hours, contact the app store's customer support directly.
Method 3: cancel supplement orders and recurring shipments
If you subscribed to DoFasting's physical supplement shipments (typically billed separately from the app), you must cancel these orders independently.
- Log in to your DoFasting account at app.dofasting.com and navigate to "Orders" or "Supplement Subscription."
- Look for a section labelled "Recurring Orders," "Active Deliveries," or "Supplement Orders."
- Select the supplement subscription you wish to cancel and tap "Cancel Order" or "Pause Delivery."
- DoFasting will ask whether you wish to pause temporarily or cancel permanently; select "Cancel permanently" to avoid future charges.
- Confirm the cancellation and screenshot the confirmation page.
- You should receive a cancellation email within 24 hours confirming that no further supplement shipments will be processed.
- If you have already paid for supplements that have not yet been dispatched, request a refund of the unshipped amount via email to DoFasting's support team (see contact details below).
- Under the CPA, DoFasting must refund unshipped goods within 14 days of your written request.
DoFasting pricing and billing information
Understanding what you are currently paying helps you verify that cancellation has taken effect. The table below outlines DoFasting's typical subscription tiers and billing cycles available to South African users.
| Subscription tier | Monthly cost (ZAR) | Annual cost (ZAR) | Billing cycle | Cancellation difficulty |
|---|---|---|---|---|
| Free tier | R0 | R0 | No charge | N/A |
| Premium monthly | R99-R149 | N/A | Monthly | Low |
| Premium annual | R50-R80 per month (billed upfront) | R600-R960 | Annual | Low |
| Supplement subscription | R180-R250 | R1,800-R2,500 | Monthly or quarterly | Medium |
| Bundle (app + supplements) | R300-R380 | R3,000-R3,800 | Monthly or annual | Medium |
What you should expect to pay
DoFasting's pricing varies depending on whether you selected a monthly or annual plan, and whether you added supplement orders. Monthly subscriptions renew on the same date each month; annual plans renew annually. Before cancelling, check your last bank statement or credit card bill to confirm your exact charges and billing date-this information helps you verify that cancellation has been processed correctly.
Common traps and mistakes when cancelling DoFasting
Cancelling can feel straightforward, but missing a single step often results in unwanted charges and frustration. Yafee has identified the most common pitfalls so you can avoid them and protect your account.
Trap 1: cancelling the app but not the supplement subscription
Many users cancel only their app subscription and forget that supplement shipments are billed separately. Consequently, they continue to receive physical deliveries and charges even though they thought they had cancelled entirely. Before you assume cancellation is complete, verify that both your app subscription and any supplement orders have been cancelled independently.
Trap 2: cancelling through the app but forgetting the app store
If you subscribed via Apple App Store or Google Play, cancelling only within the DoFasting app will not stop charges. The app store controls your billing, not DoFasting. You must cancel directly through the App Store or Google Play. Failure to do so leaves your subscription active and your payment method charged on the renewal date.
Trap 3: not documenting your cancellation
Screenshots and confirmation emails are your only proof that you cancelled. If DoFasting disputes your cancellation or continues to charge you, your documentation becomes critical evidence in any dispute with the National Consumer Commission or your bank. Capture every confirmation screen and save every email notification.
Trap 4: cancelling just before renewal, then being charged anyway
DoFasting's system may process your cancellation request within minutes, but billing systems update on staggered schedules. If you cancel on the same day as your scheduled renewal, the system may still charge you-even though your cancellation was submitted. Cancel at least 3 to 5 days before your renewal date to allow processing time. If you are charged after a verified cancellation, request an immediate refund with proof of your cancellation screenshot.
What happens after you cancel
Cancellation is not instantaneous; understanding the post-cancellation timeline helps you monitor your account and catch any errors.
Immediately after cancellation
You will see a cancellation confirmation on your screen and receive a confirmation email from DoFasting within 24 hours. Your app access may continue until the end of your current billing cycle, but no new charges will be applied. Log in occasionally to verify your subscription status shows as "Cancelled" or "Inactive."
At the end of your billing cycle
Your app access expires automatically on the date your final billing cycle ends. You will no longer be able to log in or access premium features. If you wish to use DoFasting again in future, you will need to re-subscribe.
Monitoring for unwanted charges
Check your bank statement or credit card bill for at least 60 days after cancellation. If DoFasting charges you again after the cancellation date, immediately contact your bank or credit card provider and request a chargeback. Provide your bank with screenshots of your cancellation confirmation and the disputed charge. Under South African law, your bank must investigate and reverse the charge if you can prove cancellation.
Requesting a refund after cancellation
In accordance with the CPA, you may request a refund under specific circumstances. Yafee breaks down your refund entitlements and the process to claim them.
When you qualify for a refund
You qualify for a refund if you cancelled within 14 days of purchase and had not materially used the service. Additionally, if DoFasting charged you after your cancellation date, you are entitled to a refund of those post-cancellation charges. For supplement orders that were not dispatched before your cancellation request, you are entitled to a full refund of the unshipped amount.
How to request a refund
- Send a written refund request to DoFasting's support team via email (details in "Contacting DoFasting support" section below).
- Include your account email address and the date you cancelled.
- Attach screenshots of your cancellation confirmation and the charge you are disputing.
- State the exact amount you are requesting and your bank account details or preferred refund method.
- DoFasting must respond within 14 days under the CPA.
- A refund typically appears in your account within 5 to 10 working days after approval.
- Keep a copy of your email and DoFasting's response for your records.
- If DoFasting refuses your refund or does not respond within 14 days, escalate to the National Consumer Commission (NCC).
- File a complaint at www.nccc.org.za or contact the NCC directly.
- The NCC will investigate at no cost to you and can compel DoFasting to refund your money.
Escalation: what to do if DoFasting refuses to cancel or refund
Most cancellations and refunds proceed smoothly, but if DoFasting disputes your claim or ignores your request, you have legal remedies. Yafee recommends following these escalation steps in order.
Step 1: contact DoFasting support in writing
Send a formal email (not a message through the app) to DoFasting's support address detailing your cancellation request or refund claim. Include your account details, the date of your request, and what outcome you expect. Request a written response within 5 working days. Keep a copy of your email and any response you receive.
Step 2: request a chargeback from your bank
If DoFasting continues to charge you after your cancellation or refuses to refund post-cancellation charges, contact your bank or credit card provider immediately. Request a chargeback (dispute) of the disputed charge and provide your cancellation screenshot as evidence. Your bank will investigate and typically reverse the charge within 10 to 20 working days at no cost to you.
Step 3: lodge a complaint with the national consumer commission
If DoFasting refuses your refund claim or does not respond within 14 days, file a formal complaint with the National Consumer Commission (NCC). The NCC enforces the Consumer Protection Act and can compel DoFasting to refund you. Submit your complaint at www.nccc.org.za, including copies of your cancellation confirmation, correspondence with DoFasting and any disputed charges. The NCC's investigation is free and carries legal authority in South Africa.
Step 4: small claims court (if amount is under r20,000)
If your dispute involves an amount under R20,000 and the NCC does not resolve it, you may file a claim in the Magistrate's Court or a dedicated small claims court. An attorney is not required, and filing fees are minimal. Bring your cancellation screenshots, bank statements and correspondence with DoFasting as evidence.
DoFasting contact and escalation details
Reach out to DoFasting's support team using these official channels.
Support email address
Support email: [email protected] or [email protected] (company name: Fasting Solutions, UAB, Vilnius, Lithuania)
Mailing address for formal complaints
Fasting Solutions, UAB
Vilnius, Lithuania
(International service provider; use registered email for fastest response)
National consumer commission escalation
Website: www.nccc.org.za
Phone: +27 (0)861 40 67 27
Email: [email protected]
File a complaint if DoFasting refuses your cancellation or refund claim.
Cancellation checklist: ensure nothing is missed
Use this checklist to verify that your cancellation is complete and that you are protected against unwanted future charges.
| Task | Status | Date completed |
|---|---|---|
| Screenshot cancellation confirmation page | ☐ Done | ___________ |
| Receive cancellation confirmation email from DoFasting | ☐ Done | ___________ |
| Cancel app subscription (if subscribed via app.dofasting.com) | ☐ Done | ___________ |
| Cancel subscription via App Store or Google Play (if applicable) | ☐ Done | ___________ |
| Cancel supplement shipments independently (if applicable) | ☐ Done | ___________ |
| Monitor your bank statement for 60 days post-cancellation | ☐ Done | ___________ |
Why choose yafee for cancellation guidance
Navigating subscription cancellations and consumer rights can be complex, particularly when a company is based overseas and billing spans multiple platforms. Yafee specializes in helping South African consumers cancel digital subscriptions and recover unwarranted charges. Our guides are grounded in the Consumer Protection Act and the enforcement authority (National Consumer Commission) so you receive advice that stands up legally. Yafee has helped thousands of consumers cancel DoFasting and similar services without delays, disputes or hidden complications. We translate legal rights into simple, actionable steps so you regain control of your account and your finances.
Your cancellation journey does not end when you submit your request. Yafee supports you through verification, refund claims and escalation if DoFasting refuses to cooperate. Whether you are cancelling due to budget strain, dissatisfaction or lifestyle change, you deserve a clear, quick exit-and Yafee is here to ensure you get one.
Visit Yafee today and join the thousands of South African users who have cancelled their subscriptions confidently and reclaimed their money.