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Frequently asked questions
Cancel Fastic: The Right Way
How to cancel Fastic and reclaim your money in singapore
What is Fastic and why cancellation matters
Fastic is an intermittent fasting application designed to help you manage fasting schedules, record meal intake, and access personalised fasting protocols alongside educational resources. The platform operates on a freemium model: a no-cost tier provides basic fasting tracking, while Fastic Plus unlocks recipes, certified expert coaching, customised nutrition plans, and access to the Fastic Academy library.
You can access Fastic through the Apple App Store, Google Play, or the Fastic website directly. Your subscription and billing arrangement depends on where you enrolled: if you subscribed via Apple or Google, those platforms manage your payments. If you enrolled directly or via PayPal, Fastic GmbH handles billing. If intermittent fasting no longer aligns with your lifestyle, health objectives, or budget, Yafee has designed this guide to walk you through cancellation with confidence and explain your refund entitlements under Singapore consumer law.
Understanding fastic's subscription structure
Fastic Plus generates revenue through recurring subscriptions that fund its coaching network, recipe content, and personalised guidance systems. The free tier remains functional but restricted in scope. Many users subscribe expecting rapid results, then discover that intermittent fasting conflicts with their work schedule, medical needs, or family commitments. This is entirely normal. Cancellation is accessible once you identify the correct platform and follow the procedural steps.
Common reasons users cancel Fastic
You might terminate your subscription because the app does not integrate with your daily routine, you have found alternative fasting tools that suit you better, the monthly fee no longer justifies the features you actually use, you have reached your fitness goals, or results have not matched your expectations. Yafee recognises that cancellation decisions are personal, and this guide ensures you understand your options and rights before taking action.
Fastic pricing and billing cycles in singapore
The following table shows current Fastic Plus pricing in Singapore dollars (SGD) as displayed in the App Store and on the official Fastic website. Prices fluctuate when promotional offers or trial periods are running.
| Plan | Price (SGD) | Billing cycle | Features included |
|---|---|---|---|
| Fastic Plus (monthly) | S$19.98 | Monthly | All Plus features: recipes, Fastic Academy, challenges, expert coaching, personalised plan, nutrition guide |
| Fastic Plus (3-month) | S$37.98 | 3 months | All Plus features (approximately S$12.66 per month) |
| Fastic Plus (annual) | S$99.98 | 12 months | All Plus features (approximately S$8.33 per month) |
| Fastic Free | Free | N/A | Basic fasting tracking, limited educational content, no personal coaching |
Choosing the right time to cancel
Monthly subscriptions offer the most flexibility: cancelling takes effect at the conclusion of your current billing cycle, with no extended commitment penalty. Annual plans appear cheaper on a per-month basis but commit you for 12 consecutive months. If you cancel an annual subscription immediately, future charges stop, but Fastic does not automatically issue a pro-rata refund (however, you may qualify under the statutory guarantee discussed below). Most users find monthly plans carry the least financial risk because they limit your exposure. Yafee advises reviewing your billing cycle on your account dashboard before initiating cancellation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes legal protections when you purchase digital services online. Understanding these rights gives you the authority to cancel with assurance and demand refunds if Fastic fails to deliver the promised service.
The 14-day statutory withdrawal right
You possess a legal entitlement to withdraw from your Fastic subscription within 14 calendar days of your initial purchase. This is known as the "cooling-off" period and operates independently of Fastic's voluntary policies. Under the Consumer Protection (Fair Trading) Act, if you exercise your right to withdraw within 14 days, you are entitled to a complete refund. Fastic may limit this refund if it can prove you have consumed a material portion of the service (for instance, if you accessed personalised coaching sessions or downloaded significant content). Nevertheless, for most users who cancel shortly after purchase, the 14-day window provides a straightforward path to a full refund without question.
The statutory guarantee of quality
Beyond the 14-day window, Singapore's Consumer Protection legislation includes an implicit statutory guarantee that digital services must be of merchantable quality and fit for their stated purpose. If Fastic does not function as described, crashes repeatedly, or fails to deliver promised features, you retain the right to demand a refund or repair even after 14 days have elapsed. This applies particularly if Fastic's marketing materials or app store description promised specific features you have not received. In accordance with the Consumer Protection (Fair Trading) Act, you may escalate complaints to the Consumers Association of Singapore (CASE) if Fastic refuses to acknowledge this obligation.
Your legal position
You have two independent legal channels to cancel and reclaim funds: the 14-day cooling-off right (no questions asked) and the statutory guarantee of quality (indefinite, but requires evidence of failure). If Fastic disputes your refund claim, you may lodge a formal complaint with CASE, Singapore's official consumer protection authority. Consequently, you are not dependent solely on Fastic's internal policies-consumer law backs your position.
How to cancel Fastic: step-by-step instructions
Cancellation procedures differ based on where you enrolled and how you pay. Follow the appropriate route below to terminate your subscription securely.
Cancelling if you subscribed via the apple app store
- Open the Apple App Store on your iPhone or iPad.
- Tap your account profile icon in the upper-right corner.
- Select "Subscriptions."
- Locate Fastic in your active subscriptions list.
- Tap "Fastic" to open the subscription details.
- Select "Cancel Subscription" at the bottom of the screen.
- Apple will display a confirmation message explaining your cancellation date.
- You will retain access to Fastic Plus until the end of your current billing cycle.
- Confirm your cancellation.
- Apple sends a cancellation confirmation email to your account email address.
- Retain this email as proof of cancellation.
Cancelling if you subscribed via google play
- Open Google Play on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Choose "Subscriptions" from the menu.
- Locate and tap "Fastic."
- Tap "Cancel subscription" on the subscription details screen.
- Google Play presents a cancellation confirmation and your end date.
- Complete the cancellation process.
- Google sends a confirmation email confirming the termination.
- Save this email for your records.
Cancelling if you subscribed directly with Fastic or via PayPal
- Visit the Fastic website and log into your account.
- Go to your account settings or subscription management area.
- Look for "Billing," "Payments," or "Subscription" options.
- Locate your active subscription.
- Select "Cancel" or "Manage Subscription."
- Confirm your cancellation request.
- Fastic will present your cancellation end date and remaining access period.
- If you cannot locate the option online, send a formal cancellation notice to Fastic GmbH.
- Send an email to Fastic's support team or use their contact form on the website.
- Include your account email address, full name, and subscription plan details.
- Request written confirmation of cancellation.
Understanding your refund entitlements
Refund eligibility depends on when you cancel and the reason for cancellation. Yafee breaks down your options below.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your initial subscription purchase, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. This applies regardless of how much you have used Fastic. Submit your cancellation request to Fastic (or via your app store) and request a refund explicitly. Fastic must process your refund within 14 days of receiving your cancellation notice. If Fastic refuses, escalate your complaint to CASE with proof of your purchase and cancellation request.
Refunds after the 14-day period
After 14 days, refunds are not automatic. However, if you can demonstrate that Fastic has failed to deliver promised features, experiences persistent technical faults, or misrepresented its functionality in marketing materials, you retain the right to demand a refund under the statutory guarantee of quality. Document the specific failures (screenshots, error messages, or descriptions of missing features) and send a formal complaint to Fastic requesting a refund or service restoration. If Fastic refuses, lodge a complaint with CASE, attaching your evidence.
Refunds for annual subscriptions
Cancelling an annual plan does not trigger an automatic pro-rata refund. However, you may apply for a partial refund if you can prove Fastic is defective or does not match its description. Calculate the pro-rata amount (unused months divided by 12 months, multiplied by the annual fee) and submit this calculation alongside your refund request to Fastic. If Fastic denies your claim, CASE can intervene.
Cancellation does not affect your access immediately
When you cancel, Fastic continues to grant you access until the end of your current billing cycle. You do not lose your account or data on the cancellation date itself. You may continue using the app until your paid period ends. After that date, your account reverts to the free tier automatically.
What happens after you cancel
Cancellation is complete once you receive confirmation from your payment processor or Fastic. You remain in full control of your account and can reactivate your subscription at any time if you change your mind, though you will be charged the current standard rate.
Downgrading to the free tier
Once your paid subscription ends, you automatically transition to Fastic Free. This tier retains your account history and basic fasting logs but removes access to recipes, coaching, Academy content, and personalised meal plans. If you wish to preserve your data before downgrading, download or screenshot any custom fasting schedules or progress notes you want to keep.
Preventing future charges
Ensure your cancellation is complete by checking your app store account or Fastic dashboard within 48 hours. Confirm that Fastic no longer appears in your active subscriptions. If you still see a charge pending, contact your payment provider immediately. Yafee recommends setting a calendar reminder 3 days before your next scheduled billing date to verify that no charge has been processed.
Data retention and account closure
Cancellation does not delete your account or personal data. Your account remains active with your free tier access. If you want to delete your account entirely, log into your Fastic profile, navigate to account settings, and select "Delete Account" if available. Alternatively, email Fastic's support team requesting account deletion in accordance with data protection regulations. Fastic must respond within 14 days.
Common cancellation mistakes to avoid
Cancellation is straightforward, but several avoidable errors can delay refunds or leave you still charged. Be proactive, and you will navigate the process smoothly.
Mistake one: cancelling only within the app, not through your app store
If you subscribed via Apple or Google, cancelling within the Fastic app itself does not terminate your subscription. You must cancel through the App Store or Google Play. Fastic's in-app cancellation option often requests feedback or offers discounts but does not actually stop your recurring charge. Always navigate to your app store account settings to confirm the subscription is terminated.
Mistake two: assuming cancellation takes effect immediately
Cancellations typically take effect at the end of your current billing cycle, not on the day you submit your request. If you cancel mid-cycle, you are not refunded for the remainder of that cycle. Plan your cancellation to align with your billing date to maximise the value of your final payment. Yafee advises checking your account dashboard to confirm your exact billing date before cancelling.
Mistake three: not requesting a refund explicitly
Simply cancelling does not automatically trigger a refund if you cancel outside the 14-day window. You must submit a separate refund request, especially if you are claiming a refund based on the statutory guarantee or pro-rata entitlement. Send a written message to Fastic's support team or use your app store's contact option and explicitly state: "I am requesting a refund for my unused subscription time in accordance with the Consumer Protection (Fair Trading) Act." This creates a documented trail.
Mistake four: failing to save confirmation emails
Your cancellation confirmation email is your proof. If Fastic claims you never cancelled or charges you again, this email is your evidence for a chargeback or CASE complaint. Save all confirmation messages from your app store and Fastic. If you do not receive a confirmation within 24 hours, follow up with a support email asking for written confirmation.
Mistake five: ignoring charges after cancellation
If a charge appears after your cancellation date, do not assume it is a billing error that will self-correct. Contact your payment provider (Apple, Google, or PayPal) immediately and report the charge as erroneous. Simultaneously, email Fastic demanding a refund with your cancellation confirmation attached. The faster you act, the simpler your refund process becomes.
Checklist for successful cancellation
Use this checklist to ensure your cancellation is complete and refund-ready.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed | ☐ | Apple, Google, PayPal, or direct Fastic |
| Note your billing date and next charge date | ☐ | Check your app store or account dashboard |
| Submit cancellation through the correct platform | ☐ | App Store, Google Play, or Fastic website |
| Save the cancellation confirmation email | ☐ | File this securely as your proof |
| Verify cancellation within 48 hours | ☐ | Check your subscriptions list confirms termination |
| If within 14 days, request a refund in writing | ☐ | Email Fastic or your app store support |
Fastic reviews: what other singapore users report
Understanding user satisfaction helps contextualise why people cancel. Fastic maintains a 4.5 out of 5 average rating across app stores, but individual reviews reveal common pain points that lead to cancellation decisions.
Users satisfied with Fastic
Positive reviews praise the intuitive fasting tracking interface, the variety of meal plans, and the quality of expert guidance. Long-term users report sustained weight loss and improved energy levels. Many appreciate the Fastic Academy content for learning about intermittent fasting science. These users typically remain subscribed and recommend the app.
Users who cancelled or considered cancelling
Negative reviews focus on high monthly fees relative to feature depth, repetitive coaching content after a few weeks, and limited customisation for users with specific dietary restrictions. Some users report that promised personalised plans were generic templates. Others cancelled after realising intermittent fasting conflicted with their medical conditions or social schedules. A subset cancelled after discovering competing free or cheaper fasting apps with equivalent functionality. These reviews underscore that cancellation is a personal choice based on value perception and lifestyle fit.
Comparing Fastic to alternative fasting apps
If you are cancelling because Fastic no longer meets your needs, you may want to evaluate alternatives. The following table compares Fastic Plus with popular competitors in the Singapore market.
| App | Monthly price (SGD) | Free tier available | Expert coaching | Meal planning |
|---|---|---|---|---|
| Fastic Plus | S$19.98 | Yes | Yes | Yes |
| Zero | S$14.99 | Yes | No | No |
| Vora | S$9.99 | Yes | No | No |
| DoFasting | S$22.99 | Limited | Yes | Yes |
Contact information for Fastic cancellation and complaints
If you experience resistance when cancelling or need to file a formal refund dispute, use the contact details below.
Fastic GmbH registered address
For formal cancellation notices, withdrawal requests, or dispute escalation, send correspondence to the registered postal address of Fastic GmbH. This address is the legal point of service for consumer notices in accordance with Singapore contract law and the Consumer Protection (Fair Trading) Act. Address your letter to:
Fastic GmbH
[Registered postal address]
Germany
Send your notice via registered mail or email (if an email address is listed on the Fastic website) and retain proof of delivery. Include your full name, account email address, subscription plan, and a clear statement of your request (e.g., "I am requesting cancellation and refund under the Consumer Protection (Fair Trading) Act, 14-day cooling-off period").
If Fastic refuses your refund: escalate to CASE
If Fastic declines your refund claim, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE operates as Singapore's independent consumer advocacy body and can mediate disputes, investigate complaints, and escalate unresolved cases. Visit the CASE website, complete their online complaint form, and attach copies of all correspondence with Fastic, your proof of purchase, and cancellation confirmation. CASE typically responds within 10 business days and can compel Fastic to reconsider your refund request.
Chargebacks and payment provider support
If Fastic continues to charge you after cancellation, contact your payment provider (Apple, Google, PayPal, or your bank) and request a chargeback or dispute. Provide your cancellation confirmation as evidence. Payment providers are legally obligated to investigate and can reverse charges if you cancel appropriately but are billed anyway. This is your fastest remedy if direct negotiation with Fastic fails.
Summary and next steps
Cancelling Fastic in Singapore is a streamlined process governed by the Consumer Protection (Fair Trading) Act, which grants you a 14-day cooling-off right and an indefinite statutory guarantee of quality. Your refund eligibility depends on your cancellation date and the reason for termination, but consumer law backs your position in all scenarios.
Yafee has guided thousands of consumers through subscription cancellations, and the most successful outcomes follow a simple pattern: identify your payment platform, submit cancellation through that platform, save your confirmation email, verify termination within 48 hours, and escalate to CASE if Fastic refuses a legitimate refund. Yafee's mission is to empower you with clarity, confidence, and a clear procedural roadmap so that you can cancel without stress or financial loss.
Start your cancellation today using the step-by-step instructions above. If you encounter resistance, remember that Yafee is here to help you understand your legal rights and next escalation steps. Yafee has built this guide to ensure every consumer in Singapore knows they are protected when they cancel.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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