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Frequently asked questions
Cancel Feeling.Me: The Right Way
How to cancel Feeling.Me: your complete south african guide
What Feeling.Me is and why you might want to leave
Feeling.Me is an AI-powered wellness platform designed to support emotional health and relationship development through personalised assessments, interactive games, and guided content. The service operates via mobile apps and web access, with revenue generated through subscription tiers and credit packages for unlocking premium features. If the service no longer aligns with your wellness goals, or monthly charges no longer fit your budget, you can cancel without penalty once you understand the correct procedure.
At Yafee, we guide South African consumers through subscription cancellations every week, and Feeling.Me queries rank among our most frequent requests. The good news: cancelling is straightforward once you identify your subscription source and follow the correct steps.
Core features and how billing operates
Feeling.Me provides tiered subscriptions that unlock couples games, challenges, and AI-guided wellness modules. The platform also sells credit packages for additional resources and premium content access. The critical detail: subscriptions auto-renew at the end of each billing cycle unless you actively cancel them. Your payment method will be charged automatically unless you intervene. Understanding this auto-renewal mechanism is your first step toward avoiding unexpected charges.
Common reasons for cancelling
South African users typically cancel Feeling.Me due to unexpected auto-renewals, discovery of lower-cost alternatives, unused features, or misalignment with personal wellness priorities. Whatever your reason, you retain full cancellation rights under South African consumer law. Yafee exists to ensure your exit is frictionless and legally protected.
Your consumer rights in south africa
South African consumer law grants you statutory protections when cancelling digital services and claiming refunds.
The consumer protection act and your cancellation rights
The Consumer Protection Act (No. 68 of 2008) is the foundational legislation protecting your interests. The Act grants you the right to cancel a service contract within 14 calendar days of conclusion, provided the service has not been fully delivered or consumed. For Feeling.Me subscriptions, once you have accessed games or used credits, the 14-day cooling-off period typically no longer applies to that content.
However, Feeling.Me's own terms acknowledge a 180-day refund window for unused credit packages-substantially more generous than the statutory minimum. This contractual term works directly in your favour. Consequently, if you purchased credits but have not consumed them, you possess stronger legal grounds for a refund claim within that 180-day window.
Your legal position
If you cancel within 14 days of purchase and have not used the service: You can demand a full refund under the Consumer Protection Act, Section 16. If you cancel after 14 days but your subscription is unused: You remain entitled to cancel future auto-renewals immediately. If you purchased credits unused within 180 days: Feeling.Me's own terms entitle you to a refund. If Feeling.Me refuses a legitimate request: The National Consumer Commission (NCC) investigates your complaint at www.ncc.org.za.
Escalation path if Feeling.Me declines your request
If Feeling.Me rejects a legitimate refund or cancellation claim, the National Consumer Commission is your formal recourse. You lodge a complaint via their online portal or in writing. The NCC investigates unfair contract terms, billing malpractice, and non-compliance with cancellation requests. Preserve all email correspondence, transaction receipts, payment confirmations, and cancellation request timestamps. This documentation strengthens your case if escalation becomes necessary and demonstrates good faith on your part.
How to cancel Feeling.Me by subscription method
Your cancellation path depends on where you purchased your subscription: directly via the Feeling.Me app or website, through Apple App Store, or via Google Play Store. Each platform has distinct procedural steps, but all achieve the same outcome-halting auto-renewal and preventing future charges.
Cancelling through the Feeling.Me app or website
This is the fastest route if you subscribed directly with Feeling.Me.
- Open the Feeling.Me app on your mobile device, or visit the web platform and log in with your account credentials.
- On the web interface, locate the account or settings menu, typically positioned in the top-right corner or within a hamburger menu.
- Navigate to Settings, then select Subscriptions, Manage Subscription, or Billing.
- You will see a list of all active subscription plans tied to your account.
- Identify the subscription plan you wish to cancel and select it.
- The plan details appear, including renewal date and payment amount.
- Select Cancel Subscription or Deactivate Plan.
- Feeling.Me may prompt you to confirm cancellation or ask why you are leaving-complete these steps.
- Confirm the cancellation by selecting the final confirmation button.
- You should receive an immediate on-screen confirmation and a confirmation email within minutes.
- Verify that the subscription no longer appears in your active plans list.
- Log out, then log back in to confirm the cancellation has processed.
Cancelling an apple app store subscription
If you subscribed via Apple's in-app purchase system, you must cancel through Apple's settings, not within Feeling.Me itself.
- Open the Settings app on your iOS device (iPhone or iPad).
- This is not the app's internal settings-this is your device's main settings.
- Tap your name or Apple ID at the top of the Settings menu.
- This opens your Apple ID account management page.
- Select Subscriptions.
- A list of all active subscriptions tied to your Apple ID appears.
- Find Feeling.Me in the subscriptions list and tap it.
- The subscription details display, including the next renewal date and amount.
- Tap Cancel Subscription.
- Apple prompts you to confirm-follow the on-screen instructions.
- Verify the cancellation by returning to Subscriptions and confirming Feeling.Me no longer appears.
- Cancellation takes effect immediately; your subscription will not renew.
Cancelling a google play subscription
If you subscribed via the Google Play Store on an Android device, cancellation occurs within Google Play settings.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select Payments and Subscriptions, then Subscriptions.
- All active subscriptions appear in a list.
- Tap Feeling.Me.
- The subscription details and renewal date display.
- Select Cancel Subscription.
- Google Play may ask for cancellation feedback-provide it or skip.
- Confirm cancellation by selecting the final confirmation option.
- Your subscription terminates immediately and will not auto-renew.
Cancelling via written notice to feeling med ltd
If you encounter technical issues or app-based cancellation fails, you retain the right to cancel in writing. This method creates a formal record that strengthens your legal position if a dispute arises.
- Compose an email or letter clearly stating your intention to cancel your Feeling.Me subscription.
- Include your full name, account email address, and the subscription plan name or reference number.
- State the effective cancellation date (you can request immediate effect).
- Request written confirmation of cancellation.
- Send the cancellation notice to the registered address for Feeling Med Ltd.
- Yafee recommends sending via registered mail or email with read receipt enabled to create proof of delivery.
- Retain the delivery receipt and any response from Feeling Med Ltd.
- This documentation protects you if the company disputes your cancellation date or refuses to stop charging.
- Monitor your payment method for 3-5 business days to confirm no further charges occur.
- If a charge appears after your cancellation date, contact your bank or payment provider immediately.
Timeline and what happens after cancellation
Understanding the post-cancellation timeline prevents confusion and ensures you can identify any billing errors.
Immediate effects
Upon successful cancellation, your subscription enters a non-renewal state. Auto-renewal stops, and no further charges will occur at your next renewal date. You retain access to the service until the end of your current paid billing cycle. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you maintain full access until the 30th, then access terminates.
After your access expires
Once your paid billing cycle ends, you lose access to premium features and game content. Any unused credits typically remain tied to your account for the duration of Feeling.Me's 180-day refund window. You can request a refund of those credits by contacting Feeling.Me support, referencing your account, and specifying the credit balance you wish to recover. Yafee recommends submitting this refund request in writing to create a formal record.
Refund eligibility and timeline
Refunds for unused credits process within 10-15 business days of approval. If you cancelled within the Consumer Protection Act's 14-day window and have not consumed the service, you are entitled to a full refund of your subscription payment. Feeling.Me will credit the refund to your original payment method. Allow 5-10 additional business days for the refund to appear on your bank statement, depending on your bank's processing speed.
Pricing and subscription tiers
Knowing what you are cancelling helps clarify refund eligibility and ensures you cancel the correct plan.
| Subscription tier | Monthly cost (ZAR) | Key features | Auto-renewal? |
|---|---|---|---|
| Free plan | R0 | Limited content, basic assessments | No |
| Premium monthly | R99-R149 | Unlimited games, guided modules, AI insights | Yes |
| Annual premium | R999-R1,299 | Same as monthly, discounted over 12 months | Yes |
| Credit packages | R50-R500 | Unlock premium content, one-time purchase | No |
| Couples bundle | R199 | Dual access, couples-specific games and challenges | Yes |
Common mistakes that delay or prevent cancellation
Cancellation is straightforward, but small errors can cause delays or even failed cancellations. Recognise these pitfalls so you avoid them.
Mistake one: cancelling only in-app without stopping platform-level subscriptions
If you subscribed via Apple App Store or Google Play, cancelling within the Feeling.Me app alone will not stop charges. You must cancel the subscription at the app-store level (Apple Settings or Google Play settings). Many users cancel in-app, assume they are done, then face unexpected charges at renewal. Always verify cancellation through the payment platform where you originally subscribed.
Mistake two: not confirming cancellation in writing
A digital confirmation pop-up is helpful but not legally binding. If Feeling.Me later claims you never cancelled, your word against theirs creates a dispute. Yafee strongly recommends requesting a confirmation email or sending a written cancellation notice yourself. This documentation becomes critical if you need to escalate to the National Consumer Commission.
Mistake three: failing to cancel before the renewal date
If renewal occurs before your cancellation processes, you will be charged for the next cycle. You can then request a refund of that unwarranted charge under the Consumer Protection Act, but prevention is easier. Cancel at least 5 business days before your renewal date to allow processing time.
Mistake four: not monitoring your bank statement after cancellation
Technical glitches occasionally cause subscriptions to renew despite cancellation. Check your bank statement 3-5 days after your expected renewal date. If an unauthorised charge appears, contact your bank immediately and file a dispute. You can also demand a refund directly from Feeling.Me with your dispute evidence.
Refund policy and what you can recover
Refund entitlement depends on when you cancel and what you have consumed.
Subscription refunds
If you cancel within 14 days of purchase and have not consumed the service, the Consumer Protection Act entitles you to a full refund. If you cancel after 14 days, you forfeit refund eligibility for that billing cycle, but future auto-renewals stop immediately. Any charge incurred after your formal cancellation date can be recovered as an unauthorised payment-contact your bank or Feeling.Me to dispute it.
Credit package refunds
Feeling.Me's own terms grant a 180-day refund window for unused credits. If you purchased a R200 credit package and used only R50 of credits, you can claim a refund of the R150 balance within 180 days of purchase. Submit the refund request in writing to Feeling Med Ltd, specifying your account, original purchase date, and unused balance. Refunds process to your original payment method within 10-15 business days of approval.
Non-refundable charges
Once you have consumed content-accessed games, watched guided videos, or used credits-that portion becomes non-refundable. The Consumer Protection Act permits this because you have received the service. Consequently, a R99 monthly subscription becomes non-refundable the moment you log in and access premium content.
What to do if Feeling.Me refuses to cancel
Occasionally, companies resist cancellations or claim technical issues prevent processing. You have legal recourse.
Step one: request written cancellation confirmation
Email Feeling.Me support directly, clearly requesting cancellation and asking for written confirmation within 5 business days. Reference the Consumer Protection Act, Section 16, to indicate you understand your rights. Send via email with read receipt enabled. This formal approach often prompts immediate action.
Step two: file a complaint with the national consumer commission
If Feeling.Me fails to respond or refuses without legal justification, lodge a formal complaint with the National Consumer Commission at www.ncc.org.za. Complete their online complaint form, attaching all correspondence with Feeling.Me, your cancellation request screenshots, and payment evidence. The NCC investigates and can compel Feeling.Me to comply or impose penalties.
Step three: dispute the charge with your bank
If unauthorised charges continue after cancellation, contact your bank or payment provider and dispute the transaction. Provide your cancellation request evidence and the NCC complaint reference number. Your bank can reverse charges and block future debits from Feeling.Me. Yafee has helped thousands of South African consumers recover disputed charges through this channel.
Comparison: Feeling.Me versus similar wellness platforms
Before finalising cancellation, consider whether a competing service better suits your needs.
| Platform | Subscription cost | Key features | Cancellation ease |
|---|---|---|---|
| Feeling.Me | R99-R149/month | AI assessments, couples games, guided content | App, App Store, or written |
| Mindvalley | R129-R199/month | Personal development, wellness courses, meditations | Dashboard cancellation |
| Headspace | R149-R179/month | Meditation, sleep programs, stress management | Account settings |
| Reflectly | R79-R99/month | Journaling, mood tracking, AI insights | App settings |
| Sanvello | R169-R199/month | Therapy-aligned mood tracking, peer support, coaching | App or website dashboard |
Your cancellation checklist
Use this checklist to ensure you cancel correctly and retain all necessary documentation.
- Identify where you subscribed: Feeling.Me app, Apple App Store, or Google Play Store
- Log into your account and navigate to subscription or billing settings
- Select the subscription plan you wish to cancel
- Follow the cancellation prompts and confirm your cancellation request
- Screenshot or save the confirmation message and email confirmation
- Check your subscription settings 24 hours later to verify cancellation processed
- Monitor your bank statement for 5-10 business days to confirm no further charges occur
- If unused credits remain, email Feeling.Me support requesting a refund with account details and unused balance
- Retain all emails, screenshots, and payment receipts for at least 180 days (Feeling.Me's refund window)
- If issues arise, file a complaint with the National Consumer Commission at www.ncc.org.za
Feeling med ltd contact information
If you need to send a formal written cancellation notice or escalate a refund request, use the registered address for Feeling Med Ltd, the company operating Feeling.Me.
For written cancellation or refund requests, send correspondence to:
Feeling Med Ltd
[Official registered address for formal correspondence]
Alternatively, email support through your account dashboard or reply directly to any confirmation emails from Feeling.Me support.
Include your full name, account email, subscription plan details, and the specific nature of your request (cancellation or refund). Request written confirmation of receipt and processing within 5 business days. Yafee recommends sending via registered mail or email with read receipt to create proof of delivery.
Final summary
Cancelling Feeling.Me is legally straightforward under the Consumer Protection Act (No. 68 of 2008), provided you follow the correct platform-specific steps and document your cancellation formally. Your path depends on your subscription source: app-based cancellations route through Feeling.Me's settings, Apple subscriptions cancel via your iOS device settings, and Google Play subscriptions cancel within the Play Store app. Written cancellation to Feeling Med Ltd creates a formal record that protects you if disputes arise.
You retain full refund rights for unused services within 14 days of purchase, and Feeling.Me's own 180-day credit refund window exceeds statutory requirements. If cancellation fails or the company refuses to honour your request, the National Consumer Commission investigates complaints and can compel compliance or impose penalties.
Yafee has helped thousands of South African consumers cancel subscriptions and recover disputed charges. Whether you are leaving Feeling.Me due to budget constraints, unused features, or a preference for competing platforms, your cancellation rights are protected by law. Follow this guide, retain your documentation, and contact the National Consumer Commission if issues persist. Your financial security and subscription autonomy are paramount.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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