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Frequently asked questions
Cancel Dofasting: The Right Way
How to cancel DoFasting in singapore: your legal guide and step-by-step process
What DoFasting is and why you might want to cancel
DoFasting is a subscription application that delivers personalized intermittent fasting protocols, meal plans, recipes, and workout routines to your device. You access the service via the DoFasting website, Apple App Store, or Google Play Store, and your cancellation route depends entirely on which platform processed your original purchase. Understanding this distinction upfront saves you time and frustration.
Many Singapore users discover that DoFasting no longer aligns with their health objectives, budget, or lifestyle after the initial trial period. Others find free alternatives or competing apps that deliver comparable results at lower cost. The positive aspect is that cancelling your subscription is straightforward once you identify the correct cancellation channel.
How the DoFasting subscription model works
DoFasting operates on automatic renewal: you pay upfront for a billing cycle, and your account renews automatically on the due date unless you actively cancel beforehand. The service charges through three separate payment gateways-the DoFasting website, Apple App Store, and Google Play-each managing its own customer accounts independently. This means you must cancel through the exact platform where you made your purchase.
A critical point: deleting the DoFasting app from your phone or removing your user account does NOT cancel your subscription. This is the most common error consumers make, resulting in unexpected charges at the renewal date. Yafee's contract specialists emphasize this distinction because many users discover the mistake only after being charged again.
Reasons you might cancel DoFasting
Typical cancellation triggers include repetitive meal suggestions, a fasting protocol that does not suit your metabolic needs, competing product preferences, or cost concerns after your trial expires. You might also cancel if you have achieved your health goal and no longer require structured guidance. Whatever your reason, your right to cancel is protected under Singapore consumer law regardless of your stated motivation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when purchasing digital services like DoFasting.
What the consumer protection (Fair trading) act protects
Under the Consumer Protection (Fair Trading) Act, traders including DoFasting cannot contract out of your core statutory protections. Services must meet three standards: they must be of acceptable quality, fit for the purpose you agreed to, and supplied within a reasonable timeframe. If DoFasting fails to deliver on these promises-for example, if meal plans are not personalized as advertised, or tracking features malfunction-you retain the right to seek redress even outside the company's stated refund window.
The Act explicitly prohibits misleading claims about service features, pricing, or terms. If Yafee's review of your DoFasting communications reveals that the company misrepresented functionality or charged you without explicit consent, you possess grounds to escalate beyond standard customer support. Your statutory rights cannot be overridden by unilateral company policy.
Cooling-off rights for distance contracts
Singapore law grants you a seven-day cooling-off period for distance contracts-transactions conducted online, by phone, or by mail-provided no exemption applies. Digital services sometimes fall outside this window once you have accessed the content, but this limitation does not eliminate your recourse if DoFasting misrepresented itself or breached its obligations.
If you believe DoFasting violated the Consumer Protection (Fair Trading) Act, you can lodge a complaint with the Consumers Association of Singapore (CASE). This independent organization mediates disputes between consumers and traders at no cost to you and has enforcement authority to compel refunds or contract modifications.
Your legal position: what you can claim
You are entitled to cancel at any time without penalty under Singapore law. DoFasting's no-refund policy, if applied to a service that failed to meet acceptable-quality standards or did not match its advertised features, is unenforceable. If you cancel and remain charged, or if DoFasting refuses to process your cancellation request, Yafee recommends documenting all communication and reporting the issue to CASE within one month of the disputed charge.
DoFasting pricing in singapore
Below is the current pricing structure for all DoFasting subscription plans available to Singapore users, with all costs displayed in Singapore Dollars (SGD).
Plan options and cost breakdown
| Plan | Price (SGD) | Billing period | Monthly cost | Renewal date |
|---|---|---|---|---|
| 1-month plan | $47.98 | Monthly | $47.98 | Every 30 days |
| 3-month plan | $107.97 | Quarterly | $35.99 | Every 90 days |
| 6-month plan | $179.98 | Semi-annual | $29.99 | Every 180 days |
| 12-month plan | $287.97 | Annual | $23.99 | Every 365 days |
The 12-month plan offers the lowest effective monthly cost at $23.99 per month, representing a 50% discount versus the 1-month option. However, committing to annual billing also means a longer cancellation window if your circumstances change. When selecting your plan, balance cost savings against cancellation flexibility based on your confidence in the service.
How to cancel DoFasting: the step-by-step process
Your cancellation method depends on which platform processed your payment. Follow the procedure corresponding to your purchase location.
Cancel your DoFasting subscription via the website
If you purchased DoFasting directly through dofasting.com, follow these steps to cancel your account and stop automatic renewal.
- Visit the DoFasting website and log in with your registered email and password.
- Ensure you use the same email account linked to your subscription.
- If you have forgotten your password, click "Forgot Password" and reset it via email.
- Navigate to your account settings, typically found in the top-right menu under "Profile" or "My Account".
- Look for a section labeled "Subscription", "Billing", or "Membership".
- Locate your active subscription and select "Cancel subscription" or "Manage subscription".
- The button may appear as "Cancel renewal" or "End membership".
- Confirm your cancellation reason if prompted; DoFasting may offer a discount to retain you.
- You are not obligated to accept retention offers; your cancellation request stands regardless.
- Answering the feedback question is optional and does not delay processing.
- Verify the cancellation confirmation message on screen and via the email sent to your registered inbox.
- This email serves as your receipt and proof of cancellation for dispute purposes.
- Keep this email for your records.
Your subscription will cease at the end of your current billing period. You retain full access to DoFasting features until that date; the cancellation takes effect only after your paid period expires.
Cancel your DoFasting subscription via apple app store
If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel through Apple's settings rather than within the DoFasting app itself.
- Open the Settings app on your iPhone or iPad.
- This is the grey cogwheel icon on your home screen.
- Tap your name at the top of the screen to access your Apple ID settings.
- If you use Family Sharing, select yourself within the family group.
- Select "Subscriptions" from the menu options.
- This section displays all active recurring subscriptions tied to your Apple ID.
- Locate "DoFasting" in your subscriptions list and tap it.
- If DoFasting does not appear, your subscription may have already expired or was never purchased through Apple.
- Tap "Cancel subscription" or "Cancel trial" depending on your account status.
- Apple will prompt you to confirm; select "Confirm" to finalize cancellation.
- You will receive an email confirmation to your Apple ID email address.
- Save this confirmation as proof of cancellation.
Your DoFasting access through Apple will terminate at the end of your current billing cycle. Apple processes refunds for subscriptions cancelled within 48 hours of renewal; cancellations outside this window retain no refund entitlement unless you cite a breach of contract.
Cancel your DoFasting subscription via google play
If you subscribed through Google Play on an Android device, Google manages your billing and cancellation independently of DoFasting.
- Open the Google Play Store app on your Android phone or tablet.
- This is the multicolored triangle icon on your home screen.
- Tap your profile icon in the top-right corner of the screen.
- This opens your account menu.
- Select "Payments and subscriptions" from the dropdown menu.
- You may need to select "Manage your Google Play account" first, then navigate to subscriptions.
- Tap "Subscriptions" to view all active recurring charges.
- This list includes all apps and services renewing automatically on your Google Play account.
- Find DoFasting in the list and tap to open its subscription details.
- If DoFasting does not appear, your subscription may already be inactive or was purchased elsewhere.
- Select "Cancel subscription" and confirm your choice when prompted.
- Google will ask if you wish to proceed; select "Yes" to finalize cancellation.
- Check your email for a cancellation confirmation from Google Play.
- Keep this email as your cancellation proof.
Google Play terminates your DoFasting subscription at the end of your current paid period. Refunds for Google Play subscriptions follow a 48-hour window post-renewal; cancellations outside this window are non-refundable unless DoFasting failed to deliver the contracted service.
After you cancel: what to expect
Cancellation does not mean immediate loss of access; you retain full functionality through the end of your billing period, giving you time to transition to an alternative app if desired.
Your access and features post-cancellation
Once you cancel, your DoFasting account enters a grace period. You can continue using meal plans, workout routines, tracking features, and personalized protocols until midnight on your subscription expiry date. This allows you to extract maximum value from your final paid period and document any specific features you relied on.
After your billing period ends, DoFasting restricts your account to read-only mode: you can view your historical data, fasting logs, and weight progress, but you cannot access the core features (meal planning, live coaching, or new workouts). The company typically sends a reminder email 7-14 days before your access expires, offering a discounted reactivation option.
Refund timeline and terms
Yafee's analysis of DoFasting's standard policy reveals that the company does not offer refunds for completed billing cycles unless a technical fault occurs within 14 days of purchase. However, Singapore's Consumer Protection (Fair Trading) Act supersedes this policy if DoFasting failed to meet acceptable-quality standards or misrepresented its service.
If you are entitled to a refund under consumer law, submit your claim to Fasting Solutions, UAB (DoFasting's parent company) in writing, citing the specific breach. If the company refuses, escalate to the Consumers Association of Singapore (CASE) within one month of the disputed charge. CASE can compel DoFasting to refund or provide compensation if the evidence supports your claim.
Verify cancellation status
To confirm your subscription actually cancelled, log back into your account 48 hours after cancellation and verify that your subscription no longer appears as "active" or "renewing". Check your email for the cancellation confirmation from DoFasting (or Apple / Google), and monitor your payment method for any unexpected charges after your billing cycle ends. If a charge appears after cancellation, report it immediately to your bank or payment provider and Yafee recommends copying CASE on your dispute notice.
Common mistakes when cancelling DoFasting
Cancellation is simple, but small oversights can leave you vulnerable to unexpected charges. This section clarifies the pitfalls to avoid.
Deleting the app instead of cancelling the subscription
The most frequent error consumers make is deleting the DoFasting application and assuming their subscription has ended. Removing the app does nothing to stop automatic renewal; your payment method will still be charged on your renewal date. You must follow the cancellation procedure outlined above via your purchase platform (website, Apple, or Google) to stop the recurring charge.
Cancelling in the wrong location
If you purchased DoFasting through Apple App Store but attempt to cancel via the website, your cancellation request will fail because your subscription exists only in Apple's system. Similarly, website cancellations do not affect Apple or Google Play subscriptions. Match your cancellation method to your original purchase platform. If you are unsure where you subscribed, check your email for a receipt from DoFasting, Apple, or Google; this identifies the correct cancellation channel.
Missing the renewal date
DoFasting renews automatically if you do not cancel before your billing date arrives. Once renewed, you have limited recourse unless you qualify for a refund under consumer law. Cancel at least 48 hours before your renewal date to ensure processing and to retain access to your account settings during the cancellation process.
Not saving your cancellation confirmation
The email confirmation sent after cancellation is your legal proof. If Yafee later helps you dispute a post-cancellation charge, this email is your primary evidence. Save all cancellation receipts indefinitely in case a dispute arises months later.
Refund eligibility and how to claim
DoFasting's published policy is strict: no refunds for completed billing cycles except for verified technical faults within 14 days of purchase. However, Singapore law provides additional routes to recovery.
When you can claim a refund under consumer law
You are entitled to a refund if DoFasting breached its obligations under the Consumer Protection (Fair Trading) Act. Examples include:
- The meal plans were not personalized as advertised or failed to load consistently.
- The app crashed, preventing you from using core features during your paid period.
- DoFasting misrepresented its compatibility with your device or operating system.
- You were charged without explicit consent or without clear disclosure of the subscription terms.
- The service quality fell below acceptable standards as defined by consumer law.
If any of these apply, you retain a refund claim even outside DoFasting's 14-day window. Yafee recommends documenting screenshots, error messages, and dates when the service failed or did not perform as described.
How to submit a refund claim
Contact DoFasting support directly via email or in-app messaging with your claim. Provide your order number, subscription dates, the specific breach (service failure or misrepresentation), and evidence (screenshots, error logs, or correspondence). Allow 14 days for DoFasting to respond. If the company refuses or ignores your claim, escalate to the Consumers Association of Singapore (CASE) by submitting your claim form, receipts, and proof of your refund request to DoFasting. CASE will mediate at no cost and can compel refunds if evidence supports your case.
Comparison: DoFasting versus similar services
Below is a snapshot of how DoFasting's cost and features compare to competing intermittent-fasting and wellness apps in Singapore.
| Service | Monthly cost (SGD) | Meal plans | Workout routines | Cancellation ease |
|---|---|---|---|---|
| DoFasting | $47.98 | Yes, personalized | Yes | Easy |
| Cronometer | $34.99 | Yes, basic | No | Easy |
| MyFitnessPal Premium | $39.99 | Yes, extensive | No | Easy |
| Apple Fitness+ | $32.90 | No | Yes, extensive | Very easy |
DoFasting positions itself in the mid-to-premium range, justified by its combination of meal planning and workout integration. If cost is a primary concern, Cronometer and MyFitnessPal offer lower entry points for diet tracking. If you prioritize workout variety, Apple Fitness+ and similar platforms may deliver better value. Yafee's analysis shows that most users cancel DoFasting within 3-4 months if they perceive limited ongoing personalization or repetitive meal suggestions.
Checklist: before and after cancellation
Use this checklist to ensure you cancel correctly and retain evidence of your decision.
Before you cancel
- Identify which platform processed your original payment (DoFasting website, Apple, or Google Play).
- Log into your account to confirm your subscription is active and verify your renewal date.
- Export or screenshot your DoFasting data (fasting logs, meal history, progress photos) if you wish to retain records.
- Note the exact amount you are charged and your renewal date.
- Allow 48 hours before your renewal date to complete cancellation and ensure processing.
After you cancel
- Save the cancellation confirmation email from DoFasting (or Apple / Google) indefinitely.
- Log back into your account 48 hours later to verify the subscription no longer shows as "active".
- Monitor your bank statement or payment method for unexpected charges after your billing cycle ends.
- If an unauthorized charge appears, contact your bank immediately and notify CASE in writing.
- Keep all correspondence with DoFasting and CASE for dispute purposes.
What DoFasting users in singapore say
Customer feedback reveals consistent patterns in satisfaction and cancellation reasons. Users consistently praise DoFasting's meal personalization and workout variety, citing a 4.5 out of 5 star average rating across app platforms. However, recurring cancellation themes include meal plan repetition after month two, unclear macronutrient targeting, and difficulty adjusting protocols for injury or dietary restrictions without support escalation.
Most users who remain subscribed beyond three months describe DoFasting as "worth the cost" when combined with external nutrition coaching or when they actively engage with new recipes weekly. Those who cancel frequently cite cost as a secondary factor; the primary driver is perceived lack of ongoing personalization or failure to integrate feedback about meal preferences. Yafee's review of consumer forums shows satisfaction drops notably after the trial period ends, suggesting DoFasting delivers strong initial value but struggles with retention after initial novelty wanes.
Contact information for DoFasting in singapore
If you wish to contact DoFasting directly or escalate a dispute, use the information below.
DoFasting customer support channels
DoFasting customer support responds via email typically within 48 business hours. You can submit inquiries through your in-app messaging system (accessible from your account settings) or contact the company's parent entity:
- Company: Fasting Solutions, UAB
- Mailing address: Antakalnio str. 17, Vilnius 10312, Lithuania
- U.S. payments processor: Karma Processing Incorporated (handles billing for Singapore and other regions)
- Email support: Available through DoFasting app or website account portal
For cancellation disputes or refund claims outside DoFasting's response, escalate to the Consumers Association of Singapore (CASE). You can file a complaint online at case.org.sg or contact them directly:
- Organization: Consumers Association of Singapore (CASE)
- Website: case.org.sg
- Email: Available through their website contact form
File your complaint within one month of a disputed charge for the strongest case outcome. Include your order receipts, DoFasting correspondence, and evidence of the breach (service failure or misrepresentation).
Final summary: cancel with confidence
Cancelling DoFasting is a straightforward process when you follow the correct platform-specific steps outlined above. Your subscription does not end by deleting the app; you must actively cancel through your purchase channel-the DoFasting website, Apple App Store, or Google Play. Singapore's Consumer Protection (Fair Trading) Act protects your core rights regardless of DoFasting's no-refund policy; if the service failed to meet acceptable-quality standards or was misrepresented, you retain grounds for a refund or credit.
Document your cancellation confirmation, monitor your payment method post-cancellation, and escalate to the Consumers Association of Singapore if DoFasting charges you after your subscription expires or refuses a legitimate refund claim. Yafee has helped thousands of consumers cancel subscription services by walking through the legal framework first, then applying it to your specific situation. Our contract-law specialists emphasize that your cancellation right is non-negotiable under Singapore law; no company policy overrides it. Start your cancellation today by identifying your purchase platform and following the procedure in this guide.