Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Eros Now, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Eros Now in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Eros Now
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Eros Now subscription with zero hassle
1
Fill in the form
Give us your details and those of your Eros Now subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Eros Now. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Eros Now refuses your cancellation.
Frequently asked questions
Cancel Eros Now: The Right Way
How to cancel Eros Now in singapore and protect your subscription rights
What Eros Now is and why you might cancel
Eros Now is a streaming platform that delivers Indian films, TV shows and original productions to your device across web and mobile applications. The service offers HD playback, offline viewing options and multilingual subtitles, making it accessible for audiences interested in Bollywood and regional cinema content.
You might decide to cancel for legitimate reasons: you have watched through available content in your interest areas, your viewing patterns have shifted, or you are consolidating your subscription expenses. Yafee recognises that subscription management is an essential part of digital consumer life, and cancelling should be straightforward and transparent. This guide walks you through every cancellation option available to you in Singapore and clarifies your legal protections under Singapore consumer law.
How Eros Now subscription plans operate
Eros Now operates on a tiered subscription model with varying billing cycles. Your chosen plan determines your monthly cost and the features you unlock. The fundamental principle is this: cancelling your plan stops all future charges, but you retain access to content until your current billing period expires. You do not lose access mid-cycle when you cancel.
Why clear cancellation processes matter
Uncertainty prevents action. Many subscribers hesitate to cancel because they worry about losing immediate access, encountering unexpected fees or facing difficulties retrieving refunds. Yafee has supported thousands of users through subscription cancellations, and the process is far more straightforward than most consumers expect.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes clear rights for all digital subscription purchasers, ensuring you understand your legal standing when you decide to cancel.
What the consumer protection (Fair trading) act covers
The Consumer Protection (Fair Trading) Act mandates that any service you purchase must be delivered as advertised and with reasonable care and skill. If Eros Now fails to provide the promised content, playback quality, or access during your billing period, you have grounds to file a complaint with the Consumers Association of Singapore (CCAS). The law protects you against misleading claims about service features, unavailable content or technical failures that prevent you from accessing what you have paid for.
Your legal position is strong: if the service does not meet the standards represented to you, you can dispute the charge through your payment provider or escalate the matter to CCAS, which investigates consumer complaints free of charge.
Cooling-off periods and refund rights
Digital content subscriptions do not qualify for Singapore's standard 14-day cooling-off period, as content delivery begins immediately upon purchase. However, this does not leave you unprotected. If Eros Now misrepresents its service, fails to meet stated technical standards or breaches your contract, you retain the right to request a refund through your payment method or lodge a dispute with CCAS. You may also recover charges if the company fails to deliver the service as advertised or if your payment was unauthorised.
Where you can cancel Eros Now
Your cancellation method depends entirely on where you subscribed and how you pay, as different billing platforms control the cancellation process.
Cancelling through the Eros Now website
This route applies if you created your account directly at erosnow.com and pay Eros Now using a credit card, debit card or direct debit arrangement, rather than through Apple or Google.
- Navigate to erosnow.com and log in using your registered email address and password.
- If you cannot recall your password, select "Forgot Password" and complete the email reset process.
- Locate your account menu, usually positioned in the top-right corner of your screen or accessible via your profile icon.
- Look for an "Account Settings," "My Account" or "Profile" option.
- Navigate to the "Subscriptions," "Billing" or "Plans" section within your account.
- This area displays all active and past subscription plans associated with your account.
- Identify your current active Eros Now subscription plan in the list.
- If you have upgraded, downgraded or hold multiple regional plans, all will display here.
- Click the "Cancel Subscription" button or "Manage Subscription" option next to your active plan.
- Eros Now may present a brief survey asking why you are cancelling; responding is optional.
- Confirm your cancellation when the system prompts you to do so.
- A confirmation email will arrive in your inbox within minutes of completion.
- Save and screenshot the confirmation email for your records.
- Store this documentation for at least 60 days in the event of a billing dispute.
Timing tip: Cancel at least 3 to 5 business days before your next scheduled billing date to ensure the cancellation processes in time. Processing delays occasionally occur, so advance notice protects you.
Cancelling through apple (iOS and mac)
If you subscribe to Eros Now via Apple's App Store or in-app billing, you must manage your cancellation through Apple's systems, not through Eros Now directly.
- Open the App Store application on your iPhone, iPad or Mac.
- On iPhone and iPad, tap the profile icon in the bottom-right corner.
- On Mac, click your account name in the top-right corner of the App Store window.
- Select "Subscriptions" or "Manage Subscriptions" from the menu.
- This displays all active subscriptions billed through your Apple account.
- Find Eros Now in the subscriptions list and tap on it.
- Apple will display your billing date and current plan details.
- Tap "Cancel Subscription" or the trash icon to end your plan.
- Apple will ask you to confirm that you wish to cancel.
- Confirm the cancellation.
- Your subscription ends at the conclusion of your current billing period.
- Take a screenshot showing the cancellation confirmation for your records.
- This protects you if you are charged after cancellation.
Apple refund note: If you cancel within 15 minutes of your purchase, Apple automatically processes a refund. Beyond that window, refunds depend on Apple's discretionary policy and the reason you cite for cancellation.
Cancelling through google play (Android)
If you use an Android device and subscribe through Google Play, Google manages your billing and cancellation, not Eros Now.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Manage subscriptions."
- Google will list all active subscriptions linked to your account.
- Find and tap on Eros Now.
- This opens the subscription detail page for the Eros Now plan you selected.
- Tap "Cancel subscription."
- Google will present a confirmation screen confirming the cancellation date.
- Confirm your cancellation.
- Your access ends on your next scheduled billing date.
- Screenshot the confirmation page for your protection.
- Retain this image for at least 60 days.
Google refund note: Google Play refunds are available only within 48 hours of purchase. After that period, refund eligibility depends on Google's assessment of whether you have consumed the service or accessed significant content.
Eros Now subscription pricing in singapore
Understanding Eros Now's pricing structure helps you assess whether your current plan matches your viewing needs and budget.
| Plan type | Billing cycle | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|---|
| Free plan | Ongoing | $0 | $0 | Limited catalogue, ads included |
| Premium monthly | Month to month | $9.99 | N/A | Full catalogue, HD, offline downloads, no ads |
| Premium annual | 12 months | N/A | $89.99 | Full catalogue, HD, offline downloads, no ads |
| Family plan | Month to month | $14.99 | N/A | 5 simultaneous streams, full features |
Note: Pricing is subject to change. Yafee recommends confirming current rates directly on the Eros Now website or within the app before subscribing, as promotional rates and regional variations occasionally apply.
What happens after you cancel
Cancellation is not immediate removal. Understanding your access timeline after you submit a cancellation prevents confusion and ensures you plan your viewing accordingly.
Your access after cancellation
When you cancel, you retain full access to all Eros Now content until the end of your current billing period. For example, if you cancel on the 15th of the month and your billing date is the 25th, you keep unrestricted access until 25th. After your billing period closes, your account shifts to the free tier (if available) or becomes inactive. You cannot view premium content once your billing period ends.
Reactivating your account
If you change your mind after cancelling, you can reactivate your subscription at any time before your final billing period expires. Log back into your account, navigate to subscriptions and select your preferred plan. The new subscription begins immediately. Yafee advises that reactivating within your current billing period may result in overlapping charges, so contact Eros Now support to discuss your options if you cancel and immediately wish to reactivate.
Data retention
Your account data, viewing history and watchlist remain stored after cancellation for up to one year. If you reactivate within that period, your history and preferences are restored. After 12 months of inactivity, Eros Now may delete your account data, though the company typically provides notice before doing so.
Refund eligibility and requesting refunds
Refunds for subscription services depend on the reason for your cancellation and when you request them, guided by Eros Now's terms and Singapore consumer law.
When you are eligible for a refund
You qualify for a refund in these circumstances: (1) you cancel within 48 hours of purchase and have not accessed significant content; (2) Eros Now fails to deliver the service as advertised or has experienced a technical failure preventing you from accessing purchased content; (3) you did not authorise the charge and it resulted from fraud or error; or (4) the service is unavailable in your region for the majority of your billing period.
How to request a refund
If you believe you qualify for a refund, contact Eros Now support directly. Because Eros Now does not maintain a Singapore-based customer service address, you will direct your request to the company's corporate contact point in Mumbai, India. Send a formal written request to the company's support email or postal address (available on the Eros Now website) including your account email, the billing date, the amount charged and your reason for requesting the refund.
Yafee recommends sending your refund request via registered email or tracked mail so you have proof of submission. Retain copies of all correspondence and your original transaction receipt. Eros Now typically responds within 7 to 14 business days.
Escalating a refund dispute
If Eros Now denies your refund request and you believe the denial breaches the Consumer Protection (Fair Trading) Act, you can escalate your complaint to the Consumers Association of Singapore (CCAS). CCAS investigates consumer complaints at no cost to you. You can file a complaint on the CCAS website or contact them by phone at 6100 0315. Provide CCAS with copies of your correspondence with Eros Now, your transaction records and evidence supporting your claim (for example, screenshots showing service unavailability or technical errors).
Common mistakes when cancelling
Cancellation is straightforward, but a few common errors can complicate the process or delay your cancellation from taking effect. Awareness of these pitfalls ensures you cancel smoothly.
Cancelling through the wrong platform
If you subscribed via Apple but attempt to cancel through the Eros Now website, your cancellation will not process because the two systems are separate. Always cancel through the platform where you set up the subscription. Check your last billing email to see which service billed you, then cancel through that platform.
Cancelling too close to your billing date
Cancelling just one or two days before your next billing date risks charges if processing delays occur. Submit your cancellation at least 3 to 5 business days in advance to guarantee the stop takes effect before your next cycle begins.
Forgetting to confirm the cancellation
If you initiate the cancellation process but do not complete the final confirmation step, your subscription remains active. Ensure you receive a confirmation email before assuming your cancellation is complete. If no confirmation arrives within one hour, repeat the process or contact support.
Not retaining proof of cancellation
Always screenshot or save your cancellation confirmation. If you are charged after cancelling, this proof allows you to dispute the charge with your payment provider or CCAS quickly and successfully.
Should you keep or cancel your Eros Now subscription
This comparison table outlines scenarios where keeping or cancelling serves your interests best.
| Situation | Keep subscription | Cancel subscription |
|---|---|---|
| You watch Eros Now content at least twice weekly | Keep | |
| You have not opened the app in three months | Cancel | |
| Content library interests you but playback is frequently unreliable | Cancel (or request refund for technical failures) | |
| You are managing multiple streaming subscriptions and need to reduce costs | Cancel (or downgrade to free tier) | |
| You are testing the service during a promotional discount period | Keep through promo; cancel before renewal at full price if uninterested | |
| You subscribe primarily for one film series that has concluded | Cancel |
Contact information for Eros Now support
If you encounter difficulties cancelling or need to clarify your account status, contact Eros Now directly. Because the company operates from India, communication may take longer than with domestically based services.
Eros Now support channels
Eros Now provides customer support through its website help centre, in-app messaging and email. The company does not maintain a physical office or phone line in Singapore. Direct your cancellation requests or disputes to the support email address listed on the Eros Now website or within your account settings. For formal complaints or refund requests that Eros Now has not resolved, escalate to the Consumers Association of Singapore, which investigates complaints on behalf of Singapore residents and pursues resolution with overseas service providers.
Escalation to CCAS
If Eros Now fails to respond to your refund request or dispute within 14 days, or if the company refuses to refund charges you believe are incorrect, file a complaint with CCAS. CCAS has authority to investigate disputes involving overseas companies and can facilitate refunds on your behalf. Visit the CCAS website or call 6100 0315 to lodge a complaint. Yafee advises that CCAS investigations typically conclude within 4 to 8 weeks, and the association provides regular updates throughout the process.
Protecting yourself when you cancel
A few simple precautions ensure that your cancellation remains on record and prevents unexpected future charges.
Document everything
From the moment you decide to cancel, retain every piece of documentation: your confirmation email, screenshots of the cancellation screen, your last billing receipt and any support correspondence. Store these files in a folder on your computer or cloud storage for easy access if needed. Yafee recommends keeping these records for at least 12 months after cancellation.
Monitor your bank or payment card
Even after successful cancellation, review your credit card or bank statements for the next two billing cycles to confirm that Eros Now has not charged you again. If an unexpected charge appears, dispute it immediately with your bank and provide your cancellation confirmation as evidence.
Check your account periodically
Log into your Eros Now account at least once per month after cancellation to confirm your subscription status displays as "inactive" or "cancelled." If the system shows your plan is still active despite cancellation, contact support immediately with your confirmation proof.
Final steps: cancelling with confidence
Cancelling Eros Now is your right as a consumer, protected by Singapore law. The process takes fewer than five minutes, and your legal position is clear: you keep access through your current billing period and can request a refund if the service fails to deliver as promised. Yafee has guided thousands of consumers through subscription cancellations safely and effectively, and we encourage you to cancel with full confidence in your consumer protections.
Follow the cancellation method that matches your subscription source (Eros Now website, Apple or Google Play), confirm your cancellation with a screenshot and monitor your account for the next 60 days. If you encounter resistance from Eros Now or wish to dispute a charge, escalate your complaint to the Consumers Association of Singapore without hesitation. Your subscription is your agreement with the company, and cancelling that agreement is always your choice. Yafee stands ready to help you understand your rights and navigate your cancellation journey successfully.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Eros Now?
Join over 30,000 users who already trust us.