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Frequently asked questions
Cancel Eros Now: Step-by-Step Guide
How to cancel Eros Now in india and reclaim your streaming subscription
Understanding Eros Now and why cancellation might be right for you
Eros Now stands as India's premier Bollywood streaming platform, delivering unlimited access to Hindi films, regional cinema, TV shows and original series across web browsers, iOS and Android applications. The service integrates with carrier partnerships, allowing you to stream across multiple devices with a single subscription.
You may decide to cancel for straightforward reasons: you have exhausted the content library, discovered a competing platform that aligns better with your viewing preferences, or simply wish to reduce monthly subscription expenses. Yafee helps Indian consumers navigate this process efficiently by grounding cancellation guidance in your legal rights under the Consumer Protection Act, 2019.
What Eros Now delivers
The platform offers HD and 4K ultra-HD streaming depending on your plan tier, ad-free playback, offline download capability and subtitles across multiple Indian languages including Hindi, Tamil, Telugu, Kannada and Marathi. Your subscription unlocks access to Bollywood blockbusters, regional cinema, curated TV shows and exclusive original series produced by Eros.
When to consider cancellation
You should evaluate cancellation if your viewing frequency has declined, your content preferences have shifted toward rival platforms, or your household budget requires trimming discretionary expenses. Yafee recommends reviewing your actual streaming activity over the past three months before committing to any long-term plan, preventing cancellation complications later.
Eros Now subscription pricing and plans in india
Understanding your subscription cost structure helps you determine whether cancellation saves money and what refund entitlement you may hold.
| Plan | Price (INR) | Billing cycle | Core features |
|---|---|---|---|
| Premium Monthly | ₹49 | 30 days | HD streaming, ad-free, downloads, multi-language subtitles |
| Premium Quarterly | ₹129 | 90 days | HD streaming, ad-free, downloads, multi-language subtitles |
| Premium Annual | ₹399 | 365 days | HD streaming, ad-free, downloads, multi-language subtitles |
| Premium Plus Monthly | ₹99 | 30 days | 4K streaming, HD fallback, all Premium features |
| Premium Plus Quarterly | ₹249 | 90 days | 4K streaming, HD fallback, all Premium features |
| Premium Plus Annual | ₹799 | 365 days | 4K streaming, all Premium features, best per-month value |
Annual plans deliver the lowest cost-per-month but bind you to a 365-day commitment. Monthly subscriptions provide flexibility to exit without penalty, though at a higher per-month rate. Consequently, your choice should reflect your confidence in sustained viewing over your chosen billing period.
Your consumer rights under indian law
The Consumer Protection Act, 2019 establishes your statutory rights when cancelling paid digital services in India.
Statutory cancellation rights
Under Section 6 of the Consumer Protection Act, 2019, you possess the right to cancel a distance contract (which includes online streaming subscriptions) within 14 days of purchase without providing reason, provided you have not yet consumed the service. However, streaming platforms classify video content as a service performed at your explicit request, which exempts Eros Now from the 14-day cancellation window once you begin watching.
In practice, this means you cannot claim a statutory refund under the 14-day rule if you have accessed any content. Nevertheless, you retain the right to cancel your ongoing subscription effective at the end of your current billing cycle, with no further charges applied.
Your legal position
You hold the following contractual and statutory rights:
- Cancel your subscription at any time without penalty, effective at the end of your current billing period.
- Receive clear notice of your cancellation date and confirmation that no further charges will be applied.
- Access your account and downloaded content until your subscription formally expires.
- Lodge a complaint with the National Consumer Helpline (1800-11-4000) if Eros Now refuses to honour your cancellation request or applies charges after cancellation.
How to cancel Eros Now across all platforms
Your cancellation method depends on where you purchased your subscription, so follow the procedure that matches your purchase channel.
Cancel through the Eros Now website
If you subscribed directly through erosnow.com using your email address and payment card, use these steps to cancel your account.
- Navigate to erosnow.com in your web browser.
- Ensure you are logged in with your registered email address.
- If you are not logged in, click the login button and enter your credentials.
- Access your account menu by clicking your profile icon in the top right corner.
- Select Account Settings or My Account from the dropdown menu.
- Locate the subscription management section within Account Settings.
- This may appear under Subscriptions, Plans, Billing, or Payment Methods depending on the current interface design.
- Click on your active subscription and select Cancel Subscription or Manage Plan.
- Review any final offer or incentive to retain your membership.
- Confirm you understand when access will terminate.
- Confirm your cancellation by clicking the final confirmation button.
- Save or screenshot the confirmation email Eros Now sends immediately after cancellation.
- Note the exact date your access expires from this confirmation.
Cancel your Eros Now mobile app subscription
If you subscribed through the Eros Now iOS app or Google Play Store app, your cancellation must occur through that same platform's billing system.
- Open the Eros Now app on your device and log in with your registered credentials.
- Ensure you are using the same Apple ID or Google account linked to your subscription.
- Navigate to your account profile within the app.
- This typically appears as a profile icon or user menu at the bottom or top of the screen.
- Select Subscriptions or Manage Subscriptions from your profile menu.
- Your active subscription should display with options to manage or modify it.
- Tap Cancel Subscription and follow the on-screen prompts.
- The app will ask you to confirm cancellation and may present a retention offer.
- Confirm cancellation and retain the confirmation message for your records.
- Take a screenshot of the final confirmation screen displaying your cancellation date.
Important: If you subscribed through an app, you cannot cancel through the website. Conversely, if you subscribed through the website using your card, you must cancel through the website, not through the app. Attempting to cancel through the wrong channel will not process your cancellation request.
Cancel Eros Now subscriptions purchased through carrier billing
Some users subscribe to Eros Now through carrier billing partnerships with Jio, Airtel or other telecom operators.
- Log into your carrier's account portal or open their billing app.
- Navigate to the subscriptions or add-ons section.
- Locate your Eros Now subscription in the active services list.
- Select the Eros Now subscription and click Cancel Add-on or Remove Service.
- The carrier will display your cancellation effective date, typically the end of your current billing cycle.
- Confirm the cancellation request and request a confirmation message via SMS or email from your carrier.
- Keep this confirmation as proof of cancellation for your records.
Refund entitlement and post-cancellation access
Understanding your refund rights prevents disappointment after you submit your cancellation.
When you are entitled to a refund
Eros Now does not offer refunds for partially used subscription periods. Once you have accessed any content, your subscription charges become non-refundable under the terms of service and under consumer protection doctrine regarding digital services. You retain access to the platform until the last day of your paid billing cycle, at which point your account deactivates and you lose all access.
Consequently, if you cancel mid-month, you do not receive a prorated refund. Your access continues until the end of the month you have already paid for. For example, if you subscribe monthly at ₹49 and cancel on the 15th day, you retain access until the end of that month and receive no refund for the remaining 15 days.
Exceptions where you may claim a refund
You may pursue a refund under these limited circumstances:
- Eros Now experienced a technical fault that prevented you from accessing the service for more than 7 consecutive days and did not resolve the issue within 48 hours of your complaint.
- The service was unavailable in your region for extended periods due to regulatory action.
- You were charged multiple times for the same subscription period through duplicate billing.
- You initiated cancellation but Eros Now continued charging your payment method after the cancellation date.
In these scenarios, Yafee advises you to file a formal complaint with Eros Now in writing within 30 days of identifying the error, citing the specific charge date, amount and the reason for your refund claim. If Eros Now does not respond within 30 days or denies your claim, escalate your complaint to the National Consumer Helpline or file a consumer complaint before the District Consumer Disputes Redressal Commission in your jurisdiction.
Your access after cancellation
Your Eros Now account remains active and fully functional until the last moment of your current billing cycle. You retain the ability to stream in HD, download content, and access all features included in your plan. On the day after your billing cycle ends, Eros Now deactivates your account and you lose all access. Downloads stored on your device will no longer function and will return error messages when you attempt to play them.
Timeline for cancellation and your next steps
Knowing the sequence of events after you cancel helps you plan your viewing and manage your payment records.
Immediately after cancellation
Eros Now sends a confirmation email to your registered address within minutes of your cancellation request. This email contains your subscription cancellation date, your final access date, and confirmation that no further charges will be applied. Yafee recommends saving this email in a dedicated folder and screenshotting the key details for your records.
Until the end of your billing cycle
Your subscription remains fully active. You can stream as much as you wish, download content, and use all features. No restrictions apply and no additional charges accrue. This window represents your final opportunity to download any content you wish to keep for offline viewing.
On the expiration date
At midnight on the final day of your billing cycle, Eros Now deactivates your account. Your login credentials will cease to function. Any attempt to stream or play downloaded content will return an authentication error. You will receive a final email confirming deactivation.
After account deactivation
You may reactivate your Eros Now account at any future date by logging in and selecting a new plan. No data penalty or reactivation fee applies. Your viewing history and preferences may not persist if more than 180 days have elapsed since deactivation.
Common mistakes to avoid during cancellation
Cancelling incorrectly can lead to unexpected charges and loss of access before your paid period expires, so approach the process methodically.
Mistake 1: assuming uninstalling the app cancels your subscription
Deleting the Eros Now app from your phone does nothing to stop billing. Your subscription remains active in Eros Now's system and charges will continue until you formally cancel through your account settings or through your carrier. After deactivation, reinstalling the app will display a login error or a prompt to purchase a new subscription.
Mistake 2: cancelling through the wrong platform
If you subscribed through the iOS app, cancelling through the website or your carrier account will not work. Similarly, website subscriptions cannot be cancelled through the mobile app. Your cancellation method must match your purchase channel exactly. Yafee advises verifying your original receipt or checking your payment method to confirm whether charges appeared under Apple, Google Play, your carrier, or directly under Eros Now.
Mistake 3: failing to save your cancellation confirmation
In the event Eros Now applies a charge after your cancellation date, you need proof of your cancellation to file a complaint with the National Consumer Helpline or pursue a chargeback with your bank. Screenshot your cancellation confirmation immediately and save the confirmation email in a dedicated folder.
Mistake 4: cancelling during a promotional period without checking terms
Some Eros Now subscriptions bundled with carrier offers or promotional discounts impose early exit fees if you cancel before a minimum commitment period expires. Carefully review your original subscription email or agreement before initiating cancellation. If an early termination fee applies, contact Eros Now support to discuss whether you qualify for a waiver based on technical issues or service failures.
Comparing Eros Now with alternative streaming platforms
Understanding how Eros Now's pricing and content compare with rivals helps you make an informed decision about whether cancellation aligns with your viewing needs.
| Platform | Starting price (INR) | Primary content strength | Offline downloads |
|---|---|---|---|
| Eros Now | ₹49/month | Bollywood, regional cinema | Yes |
| Amazon Prime Video | ₹299/month or ₹1499/year | International, Indian originals, sports | Yes |
| Netflix | ₹149/month | International, diverse originals, documentaries | Yes |
| Disney+ Hotstar | ₹499/year or ₹299/month | Hollywood, Indian cinema, cricket, sports | Yes |
| ZEE5 | ₹299/month or ₹999/year | Regional Indian content, Hindi originals | Yes |
Eros Now excels for audiences seeking focused Bollywood and regional cinema at the lowest monthly price point. If your interests have expanded to international content, documentaries, sports or diverse Indian originals, alternative platforms may justify switching. Conversely, if Bollywood remains your primary viewing interest, Eros Now's ₹399 annual plan represents the best per-month value available.
After cancellation: what to do with your downloaded content
Downloaded Eros Now content becomes inaccessible once your subscription expires, but you retain options for preserving your favourite material.
Downloaded content access window
All content you downloaded using the Eros Now app remains playable until the moment your subscription deactivates. After that, the app will display a digital rights management error preventing playback, even though the file physically remains on your device. The app enforces licence verification on each playback attempt.
Options for managing your downloads
- Re-watch all downloaded content before your subscription expires and make notes of titles you wish to remember.
- Upgrade to a different streaming platform that offers your favourite titles and watch them through that service after Eros Now access ends.
- Purchase physical media (DVD or Blu-ray) of titles you wish to keep permanently for your collection.
- Accept that downloaded content is temporarily available only during your subscription and plan accordingly.
How to lodge a complaint if Eros Now refuses to cancel
Should Eros Now ignore your cancellation request or continue charging after your stated cancellation date, consumer protection mechanisms exist to enforce your rights.
Step 1: formal written notice to Eros Now
Send a registered letter to Eros Now's registered office (Eros International Media Limited, Eros International Plc, 2 Radnor Street, London, EC1M 1PR, UK, with Indian office at Mumbai) detailing your cancellation request, the date you initiated it, your account email and the specific charges you dispute. Retain the registered post receipt number as proof of delivery.
Step 2: escalate to the national consumer helpline
If Eros Now does not respond within 30 days, contact the National Consumer Helpline at 1800-11-4000 (toll-free in India) or file an online complaint at https://consumerhelpline.gov.in. Provide your cancellation confirmation email, screenshots of disputed charges, and a copy of your registered letter to Eros Now.
Step 3: file a consumer complaint with the district commission
Should the National Consumer Helpline not resolve your dispute within 60 days, file a formal consumer complaint (under Section 36 of the Consumer Protection Act, 2019) with the District Consumer Disputes Redressal Commission in your jurisdiction. You may file this complaint online through the CCMS portal (https://ccms.cci.gov.in) or in person at your district commission office. The filing fee is minimal and escalation to district commission is free for complaints under ₹1 lakh.
Checklist before you cancel Eros Now
Use this checklist to ensure you have completed all necessary steps before finalising your cancellation.
- Verify your current plan tier and remaining subscription duration.
- Check your last billing date and confirm when your subscription will expire after cancellation.
- Download any offline content you wish to preserve before access deactivates.
- Screenshot or save your cancellation confirmation email for your records.
- Note the exact date access will terminate (typically the end of your paid cycle).
- Verify that no charges appear on your statement 30 days after your stated cancellation date.
- Delete your saved payment method from Eros Now if you prefer not to have it stored for future reactivation.
- Document your cancellation reason if you received a feedback survey, as this data helps Eros Now improve service retention.
Conclusion: next steps and your path forward
Cancelling Eros Now is straightforward when you follow the method matching your purchase channel and complete all procedural steps with evidence saved. Your rights under the Consumer Protection Act, 2019 protect you from ongoing charges after cancellation and entitle you to escalate disputes to the National Consumer Helpline or District Consumer Commission if Eros Now refuses to honour your request.
Whether you are switching to a rival platform, reducing subscription costs, or stepping back from streaming altogether, you now understand your statutory entitlements and the precise steps required for cancellation across web, mobile app and carrier billing channels. Yafee has helped thousands of Indian consumers navigate subscription cancellations by grounding guidance in actual legal frameworks rather than generic platform advice, ensuring you retain proof of your cancellation and can defend your position if disputes arise.
Take action today: log into your Eros Now account, navigate to your subscription settings, and complete your cancellation using the method that matches your original purchase. Save your confirmation email immediately. Within 48 hours, Yafee recommends checking your email for a deactivation confirmation, and within 30 days, verify that no charges appear on your payment statement. If Eros Now applies unauthorised charges or refuses to cancel, you now know exactly how to escalate your complaint through the National Consumer Helpline and District Consumer Disputes Redressal Commission.
Eros Now registered office address: Eros International Media Limited, 2 Radnor Street, London, EC1M 1PR, United Kingdom. Indian contact: Eros International Media Limited, Mumbai office. For escalations, contact the National Consumer Helpline at 1800-11-4000 or file online at consumerhelpline.gov.in.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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