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Frequently asked questions
Cancel Sundance Now: Step-by-Step Guide
How to cancel Sundance Now in singapore: your legal rights and complete cancellation guide
What is Sundance Now and why you might cancel
Sundance Now is a subscription streaming platform specialising in independent films, documentaries, and original television series. The service offers curated content positioned outside mainstream entertainment. You may have subscribed directly through the Sundance Now website, purchased through an app store (Apple, Google Play, Roku, Amazon Prime Video), or bundled Sundance Now within an AMC+ package. Consequently, your cancellation route depends entirely on how you originally signed up.
You might cancel because you have finished watching your preferred content, discovered overlapping programming elsewhere, experienced a change in budget priorities, or realised the subscription no longer aligns with your viewing habits. Whatever your reason, you hold specific consumer rights under Singapore law that protect you during this process. Yafee specialises in helping subscribers understand and exercise those rights.
Understanding your subscription type matters
Direct subscriptions managed through Sundance Now's own website follow one cancellation process. Subscriptions purchased through third-party platforms (Apple App Store, Google Play, Roku Channel, Amazon Prime Video Channels, Fire TV) follow a separate process because the retailer, not Sundance Now, manages your billing relationship. This distinction affects cancellation steps, refund eligibility, and your consumer protections. Understanding which platform holds your subscription is your first critical step.
Current pricing in singapore
Sundance Now pricing in Singapore typically ranges from SGD 6.34 to SGD 11.43 per month when bundled within AMC+, or a standalone monthly charge if purchased directly. Prices may vary depending on promotional offers or regional adjustments. Keep your most recent billing statement available during cancellation to confirm your subscription type and billing date.
Your legal position and consumer rights in singapore
Your cancellation rights are grounded in the Consumer Protection (Fair Trading) Act (Cap. 52A), Singapore's primary consumer protection legislation. This Act and the Unfair Contract Terms Act (Cap. 396) establish your right to cancel subscription services under specific conditions and protect you from unfair contractual terms.
Right to cancel under singapore consumer law
The Consumer Protection (Fair Trading) Act empowers you to terminate a subscription contract if the service provider has not delivered the contracted service or if the contract contains unfair terms. Furthermore, if Sundance Now fails to make cancellation reasonably accessible through their website or app, or imposes unreasonable procedural barriers, this may constitute an unfair trading practice under the Act. The Competition and Consumer Commission of Singapore (CCCS) enforces this legislation.
You have the right to cancel your subscription at any time unless your contract explicitly specifies a binding minimum term. Most streaming services in Singapore do not enforce binding minimum periods; instead, they permit cancellation on a month-to-month basis. Verify your subscription terms by reviewing your account settings or the confirmation email you received upon signup.
Your legal position
You may cancel your Sundance Now subscription without penalty or additional charges once you submit a valid cancellation request. The service provider must process cancellations within a reasonable timeframe, typically within 5 business days. If Sundance Now continues to charge you after you have submitted a cancellation request, you may lodge a complaint with the CCCS or your bank. If you paid by credit or debit card, you retain the right to dispute the charge through your card issuer's chargeback process.
Cancellation methods by subscription platform
Your cancellation method is determined by where you originally made your purchase.
Direct subscriptions through Sundance now's website
If you signed up directly on sundancenow.com using your email and payment details, you must cancel through Sundance Now's account settings on a desktop or laptop browser. The mobile app does not provide cancellation functionality for direct subscriptions, even if it displays your payment information.
- Open a web browser on your computer and navigate to the Sundance Now website (sundancenow.com).
- Sign in using your registered email address and password.
- Navigate to your account settings by locating the profile icon or menu option (typically labelled "My Account," "Settings," or your username).
- Select "Subscription" or "Membership Settings" from the account menu.
- Click "Cancel Subscription" or "Cancel Membership" and follow the prompts.
- Sundance Now may present feedback questions before confirming your cancellation. These questions are optional and do not delay your cancellation process.
- Review the cancellation summary to confirm the final billing date and access end date.
- Confirm your cancellation when prompted. You will receive a confirmation email confirming the cancellation date and your last billing date.
- Retain this confirmation email as evidence of your cancellation request for your records and any future disputes.
Subscriptions through apple app store (iOS)
If you subscribed through Apple's App Store on your iPhone or iPad, Apple manages your billing and you must cancel through Apple's subscription management portal, not through the Sundance Now app.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen to access your Apple ID account.
- Select "Subscriptions" from the menu.
- Find "Sundance Now" in your active subscriptions list and tap it.
- Tap "Cancel Subscription" and confirm your cancellation.
- Alternatively, visit appleid.apple.com on your computer, sign in with your Apple ID credentials, navigate to "Subscriptions," and cancel Sundance Now from there.
- Apple will display your cancellation effective date and confirmation of any remaining access period.
- You will receive a confirmation email from Apple confirming your cancellation and final billing date.
Subscriptions through google play store (Android)
If you subscribed through Google Play Store on an Android device, Google manages your billing. Yafee advises cancelling through Google's subscription portal to ensure proper processing.
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
- Tap the profile icon in the top right corner and select "Manage subscriptions" (or navigate directly to play.google.com/store/account/subscriptions).
- Find "Sundance Now" in your subscriptions list and tap it.
- Tap "Cancel subscription" and confirm your request.
- Google will display the date your subscription access will end, typically at the end of your current billing cycle.
- You may retain access to the service until the final billing date.
- You will receive a confirmation email from Google confirming your cancellation.
Subscriptions through roku channel
If you subscribed through Roku, you must cancel through your Roku account settings, not through the Sundance Now app itself.
- Visit roku.com and sign in to your Roku account.
- Navigate to "Account" or "Settings" and select "Subscriptions."
- Find "Sundance Now" in your active subscriptions.
- Click "Cancel" or "Remove" next to the Sundance Now subscription.
- Roku will confirm the cancellation effective date and any remaining access period.
- You may also manage Roku subscriptions through your Roku device by accessing the Roku home screen settings, though web cancellation is recommended for clarity.
- Retain the confirmation email from Roku as proof of cancellation.
Subscriptions through amazon prime video channels
If you subscribed to Sundance Now as an add-on channel through Amazon Prime Video, you must cancel through your Amazon account, not through the Prime Video app alone.
- Visit amazon.com and sign in to your Amazon account.
- Navigate to "Your Account" and select "Prime Video" or "Subscriptions."
- Find "Sundance Now" in your channel subscriptions.
- Click "Cancel Channel" or the cancellation option displayed next to Sundance Now.
- Amazon will display your cancellation effective date and confirm you will retain access until the end of your current billing period.
- You may cancel through the Prime Video app by navigating to Settings and Subscriptions, though web-based cancellation provides clearer confirmation.
- You will receive a confirmation email from Amazon confirming your channel cancellation.
What happens after you cancel your subscription
Understanding the timeline after cancellation prevents confusion and ensures you maintain access until your final billing date.
Timeline and access retention
After you submit a cancellation request, Sundance Now processes it within 5 business days. You retain full access to the service until the end of your current billing cycle. For example, if you cancel on the 10th of the month but your billing date is the 25th, you may continue watching until the 25th without additional charges. On the 26th, your account access ends automatically.
Yafee recommends noting your final access date from your cancellation confirmation email to plan your viewing and avoid the inconvenience of losing access mid-watch.
No refunds for partial months under standard terms
Sundance Now, consistent with most streaming services, does not refund subscription fees for cancelled months. If you cancel mid-month, you retain access until your billing date and receive no prorated refund. Nevertheless, if your billing date falls within 14 days of signup, you may qualify for a full refund under the Consumer Protection (Fair Trading) Act's "cooling-off" period, which applies to distance contracts (contracts concluded online). This 14-day window applies only if you cancel within this timeframe after your initial purchase.
If you were charged incorrectly, charged multiple times in error, or charged after submission of a valid cancellation request, contact Sundance Now's support team or your card issuer's chargeback department to recover the funds.
Refund rights and dispute resolution
Your refund eligibility depends on when you cancel and the circumstances of your cancellation.
Cooling-off period refunds
Under the Consumer Protection (Fair Trading) Act, distance contracts (including online subscriptions) are subject to a 14-day cooling-off period from the date of purchase. If you cancel Sundance Now within 14 days of your initial subscription and have not substantially used the service, you qualify for a full refund. After 14 days, no refund is due unless Sundance Now failed to deliver the contracted service or breached the contract terms.
Disputing unauthorised or duplicate charges
If Sundance Now or the platform through which you subscribed charged your card after you submitted a valid cancellation request, or charged you multiple times in error, you retain the right to dispute the charge. Contact your card issuer's customer service line immediately and request a chargeback. Your bank will investigate the disputed transaction and may reverse the charge within 30 to 60 days. Provide your cancellation confirmation email as evidence of your cancellation request.
Complaint escalation with CCCS
If Sundance Now refuses to process your cancellation or disputes your refund claim after you have submitted proper documentation, you may lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and may compel the service provider to comply with your cancellation request or issue a refund. Visit cccs.gov.sg to submit a complaint online.
Pricing comparison and subscription cost overview
Understanding subscription costs helps you evaluate whether Sundance Now remains a worthwhile expense for your household.
| Subscription type | Pricing (SGD) | Billing cycle | Cancellation method |
|---|---|---|---|
| Direct subscription (website) | Varies (check account) | Monthly | Website account settings |
| Apple App Store | Varies (Apple manages) | Monthly | Apple Settings or appleid.apple.com |
| Google Play Store | Varies (Google manages) | Monthly | Google Play Store app or play.google.com |
| Roku Channel | Varies (Roku manages) | Monthly | roku.com account settings |
| Amazon Prime Video Channel | Varies (Amazon manages) | Monthly | amazon.com account or Prime Video app |
| AMC+ bundle (includes Sundance Now) | 6.34 to 11.43 | Monthly | Platform-specific (Apple, Google, Roku, Amazon, or direct) |
Common mistakes to avoid during cancellation
Cancellations are straightforward once you know your subscription platform, but a few preventable errors cause unnecessary delays or continued charges. Yafee recommends reading this section carefully to protect yourself.
Using the mobile app for direct subscriptions
The Sundance Now mobile app does not permit cancellation of direct subscriptions, even though it displays your account details and payment information. If you attempt to cancel using the app, you will not find a cancellation option. This is intentional app design. You must use a desktop or laptop browser to access the website's account settings and locate the cancellation button. Many subscribers waste time searching the app before realising they must switch to a computer.
Failing to verify your subscription platform before cancelling
If you cancel through the wrong platform-for instance, cancelling through Apple Settings when you subscribed directly on the Sundance Now website-your cancellation request will not process. You must cancel through the platform that currently manages your billing. Check your most recent billing email or receipt to confirm whether the charge came from Sundance Now directly, Apple, Google, Roku, or Amazon. This single verification prevents weeks of confusion.
Expecting an immediate refund
Cancellation is not the same as refund. You retain access to your subscription until the end of your current billing cycle, but you do not receive a refund for the remaining days or weeks of that cycle unless you fall within the 14-day cooling-off period or the provider failed to deliver the service. Expecting an immediate refund and access termination is unrealistic under standard subscription terms.
Not retaining your cancellation confirmation email
Your cancellation confirmation email serves as your legal proof that you submitted a valid cancellation request. Without this email, you have no evidence if Sundance Now or your bank disputes that you cancelled. If the provider continues charging you after cancellation, your confirmation email is your primary defence. File this email in a dedicated folder or take a screenshot for permanent record.
Retention steps if you wish to keep your subscription
Yafee understands that some subscribers reach the cancellation page but decide to stay. Streaming platforms sometimes offer retention promotions (discounts, extended trial periods, or bundled content access) to prevent cancellation.
Retention offers and promotional discounts
When you initiate cancellation on the Sundance Now website or through an app store, the service provider may present a "We don't want to lose you" screen offering a discounted rate or limited-time promotion. These offers are genuine but time-limited. If you wish to accept a retention offer, click the relevant button before confirming your cancellation. Your subscription will resume at the promotional rate on your next billing date.
Nevertheless, review any promotional terms carefully. Some offers apply for a limited period (e.g., 3 months at a reduced rate) before reverting to the standard price. Note the reversion date in your calendar to avoid unexpected charges when the promotion ends.
Support contact options for cancellation issues
If you encounter obstacles during cancellation or your cancellation request is not processed, Sundance Now and your payment platform provide support channels.
Sundance Now support for direct subscription cancellation issues
If you subscribed directly and cannot locate the cancellation button on the website, or if your cancellation was not processed, contact Sundance Now's support team via email. Yafee recommends including your account email address, the date you attempted to cancel, and a screenshot of any error messages. Response times typically range from 2 to 5 business days. Escalate to the CCCS if Sundance Now does not respond within 7 business days.
Third-party platform support for app store cancellations
If you subscribed through Apple, Google, Roku, or Amazon and your cancellation did not process, contact the relevant platform's support team first:
- Apple Support: support.apple.com or call +65 6622-1234 (Singapore)
- Google Play Support: support.google.com/googleplay
- Roku Support: roku.com/support or call 1-888-354-7658
- Amazon Prime Video Support: amazon.com/contact-us or call +65 6212-3888 (Singapore)
Checklist for successful Sundance Now cancellation
Use this checklist to ensure your cancellation proceeds smoothly and without future complications.
- Verify your subscription platform (direct website, Apple, Google Play, Roku, or Amazon).
- Note your current billing date and final access date from your account settings.
- Open the correct platform's cancellation portal (not the Sundance Now app if you subscribed directly).
- Sign in using your account credentials.
- Navigate to Subscriptions or Membership Settings and select Sundance Now.
- Click Cancel Subscription and confirm (you may skip optional feedback questions).
- Screenshot or save your confirmation email as proof of cancellation.
- Verify no additional charges appear on your next billing statement after your cancellation date.
- If you are charged after cancellation, contact your card issuer to request a chargeback within 60 days.
- Retain all cancellation documentation for at least one year in case of disputes.
Conclusion and yafee's commitment to clarity
Cancelling Sundance Now in Singapore is straightforward once you identify your subscription platform and follow the appropriate steps. Your consumer rights under the Consumer Protection (Fair Trading) Act protect you from unfair contractual terms and ensure you can terminate your subscription without unreasonable procedural barriers. Yafee has helped thousands of consumers navigate streaming service cancellations with confidence and legal clarity. Whether you cancel within the 14-day cooling-off period or after months of subscription, document your cancellation request and retain confirmation emails as proof of your rights.
Consequently, approach your cancellation systematically: verify your subscription source, access the correct cancellation portal, confirm your final billing date, and save your confirmation email. If Sundance Now or your payment platform fails to process your cancellation or continues charging you thereafter, contact the CCCS or your bank's chargeback department. Yafee remains committed to ensuring you understand every step of this process and your legal protections throughout. For additional guidance on streaming service cancellations or consumer rights in Singapore, visit Yafee.com today.
Sundance Now cancellation contact summary
| Platform | Cancellation location | Contact for issues |
|---|---|---|
| Sundance Now (direct) | Website account settings (desktop browser only) | Sundance Now support email or CCCS |
| Apple App Store | Apple Settings > Subscriptions or appleid.apple.com | Apple Support: support.apple.com |
| Google Play Store | Google Play Store app or play.google.com | Google Play Support: support.google.com/googleplay |
| Roku Channel | roku.com account settings | Roku Support: roku.com/support |
| Amazon Prime Video | amazon.com account or Prime Video app | Amazon Support: amazon.com/contact-us |
| Unresolved issues (all platforms) | - | Competition and Consumer Commission of Singapore (CCCS): cccs.gov.sg |
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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