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Frequently asked questions
Cancel Eros Now: The Right Way to Manage Your Subscription
How to cancel Eros Now in south africa: your complete guide to ending your subscription
Understanding Eros Now and your subscription
Eros Now is a subscription video streaming platform specialising in Indian films, television shows and original series available in multiple languages. The service offers on-demand HD content, offline downloads and ad-free viewing across web, iOS and Android devices for paying subscribers.
Your subscription route determines how you cancel. If you signed up directly at erosnow.com, through Apple ID or via Google Play, each path requires different steps and follows separate refund rules. At Yafee, we guide South African subscribers through every cancellation method available, ensuring you understand your consumer rights before you proceed.
This guide explains why you might cancel, walks you through each platform-specific method, and shows you what happens after your subscription ends. Yafee specialises in helping consumers take control of their streaming costs and understand their legal position throughout the cancellation process.
Why you might want to cancel Eros Now
You should cancel if you have finished watching the content you wanted, if the subscription no longer delivers value, or if you are managing multiple streaming costs across different services. Many South African subscribers cancel when their free trial period ends and billing begins, when they prefer alternative platforms, or when they want to pause their subscription temporarily.
Unlike some streaming services, Eros Now charges you until the end of your billing cycle even after you request cancellation. This means timing your cancellation strategically matters if you want to minimise charges.
How billing works in south africa
Eros Now accepts payment in South African Rand (ZAR) when you subscribe through the web platform or compatible app stores. Your payment method, billing cycle length and refund eligibility all depend on whether you signed up directly with Eros Now or through Apple or Google. Yafee recommends checking your current billing date before you cancel, as this determines when your access actually ends.
Your consumer rights under south african law
South African law provides you with specific protections when cancelling digital subscriptions.
Protection under the consumer protection act
The Consumer Protection Act, 2008 (Act No. 68 of 2008) establishes your right to cancel any subscription within a reasonable timeframe. The Act protects you against unfair contract terms, hidden charges and misleading information about cancellation procedures. Furthermore, the National Consumer Commission (NCC) enforces these protections and can investigate complaints if Eros Now refuses to honour your cancellation request.
Your legal position is strengthened by Section 48 of the Consumer Protection Act, which grants you a 14-calendar-day cooling-off period from the date you subscribe. During this period, you may cancel without penalty or loss of payment (subject to reasonable charges for services already delivered). After this cooling-off period ends, you retain the right to cancel at any time, but Eros Now may require you to remain subscribed until the end of your current billing cycle.
What the law requires from Eros Now
Under the Consumer Protection Act, Eros Now must provide you with clear, truthful information about cancellation procedures before you subscribe. The company must also acknowledge your cancellation request promptly and provide written confirmation of the cancellation date and any refund due. If Eros Now fails to do this, you have grounds to lodge a complaint with the National Consumer Commission.
In accordance with the law, Eros Now cannot charge you after your cancellation is confirmed, nor can it require you to use a phone call or postal letter to cancel if you signed up online. The cancellation method must be as simple and accessible as the subscription method itself.
Cancellation methods by subscription type
Your cancellation path depends entirely on how you originally subscribed.
Cancel your direct web subscription through Eros now's website
If you signed up directly at erosnow.com using a credit card, debit card or other local payment method, you cancel through your account settings on the platform.
- Visit erosnow.com and sign in with your email address and password.
- If you have forgotten your password, click the "Forgot Password" link on the login page and follow the reset instructions sent to your email.
- Navigate to your account settings or profile menu, usually located in the top right corner of the screen.
- Look for a "Subscriptions", "Billing", "Plans" or "Account" option.
- Select the active subscription you want to cancel.
- If you have multiple subscriptions (such as a monthly plan and an annual plan), choose the specific subscription you wish to stop.
- Click the "Cancel Subscription" or "End Membership" button.
- Eros Now may display a feedback form asking why you are cancelling; completing this is optional but helps the company improve its service.
- Confirm your cancellation when prompted by clicking the confirmation button.
- You should receive a confirmation email within minutes of completing this step.
- Check your email inbox and spam folder for the cancellation receipt and note the final billing date clearly.
- Save a screenshot of the final billing date so you have proof of when your access ends.
What happens after you cancel: Your subscription remains fully active and functional until the end of your current billing period. After that final date passes, your access to Eros Now content stops unless you renew your subscription.
Cancel your iOS subscription through apple
If you subscribed using your Apple ID through the Eros Now app on iPhone or iPad, you must cancel through Apple's subscription management system, not within the Eros Now app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID profile picture at the top of the screen.
- Tap "Subscriptions" or "Media and Purchases".
- You may need to tap "Subscriptions" in a dropdown menu first.
- Find Eros Now in the list of active subscriptions and tap it.
- If you see multiple entries, select the one marked as "active" or "renews".
- Tap "Cancel Subscription" or "Remove" at the bottom of the screen.
- Apple will ask you to confirm this action.
- Confirm your cancellation by selecting the final confirmation button.
- Apple sends a confirmation email to your registered Apple ID account immediately.
- Verify the cancellation by returning to your Subscriptions list and confirming that Eros Now no longer appears as an active subscription.
- Check your Apple ID email for the cancellation receipt, which shows your final billing date.
Apple billing timeline: Your subscription continues until the end of the current billing cycle. Apple does not offer refunds for partial months or unused time once the billing cycle has started, in accordance with Apple's subscription cancellation policy.
Cancel your android subscription through google play
If you subscribed through Google Play on an Android device, you cancel via the Google Play Store app or website, not through the Eros Now app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions" or "Manage subscriptions".
- This option may appear under "Settings" or "Account".
- Tap "Subscriptions" to view all your active subscriptions.
- Scroll through the list to find Eros Now.
- Tap on Eros Now to open its subscription details.
- Review your billing cycle and next charge date before proceeding.
- Tap "Cancel subscription" or "Unsubscribe".
- Google Play may ask you to provide feedback on why you are cancelling.
- Confirm your cancellation by tapping the final confirmation button.
- Google sends a confirmation email to your registered Gmail account.
Google Play billing timeline: Your access continues through the end of your current billing period. Google Play does not typically offer refunds for subscriptions unless you cancel within a specific refund window determined by your billing date.
Refunds and what to expect after cancellation
Understanding refund eligibility prevents disappointment after you cancel.
Refund eligibility and timing
Eros Now does not offer refunds for unused portions of your subscription once your billing cycle has begun, regardless of when you cancel. If you cancel on day 5 of a 30-day month, you do not receive a refund for the remaining 25 days. This is standard practice for streaming services and is permitted under consumer law provided the terms are disclosed clearly before you subscribe.
The only exception is if you cancel within the 14-day cooling-off period mandated by the Consumer Protection Act and have not yet accessed substantial content. In this case, you may request a full refund by contacting Eros Now directly within 14 calendar days of your subscription date.
Refund requests and dispute resolution
If you believe you qualify for a refund, contact Eros Now's support team with your subscription details and cancellation date. Yafee recommends sending this request in writing via email so you have documented proof of your request and any response.
If Eros Now refuses your refund request and you believe this violates the Consumer Protection Act, you may escalate your complaint to the National Consumer Commission (NCC). The NCC investigates consumer disputes and can compel companies to honour valid refund claims. Provide the NCC with copies of your subscription confirmation, cancellation confirmation and all communication with Eros Now regarding your refund request.
| Scenario | Refund eligible | Action required |
|---|---|---|
| Cancel within 14 days of signup, minimal usage | Yes (full refund) | Contact Eros Now support with proof |
| Cancel after 14 days during billing cycle | No | No refund; access continues until cycle end |
| Charged after cancellation confirmed | Yes (dispute charge) | Contact your bank or payment provider |
| Service unavailable for extended period | Yes (partial refund) | Contact Eros Now support; escalate to NCC if refused |
| Subscription renewed without consent | Yes (full refund) | Contact Eros Now and dispute charge with bank |
Common mistakes to avoid when cancelling
Cancelling can be straightforward if you take the right approach from the start. Many subscribers encounter problems because they cancel through the wrong platform or fail to confirm their cancellation in writing.
Mistake 1: cancelling in the wrong place
If you subscribed through Apple, cancelling within the Eros Now app does not work. Similarly, if you signed up directly at erosnow.com, cancelling through Google Play has no effect. Always cancel where you subscribed, not in the streaming app itself. Yafee strongly recommends checking your original subscription confirmation email to see which service processed your payment (Eros Now, Apple or Google).
Mistake 2: assuming the app cancellation works
Many users click "Cancel" inside the Eros Now app and believe they have successfully cancelled. In reality, this option often only removes the app or logs you out; it does not cancel your subscription. The only reliable cancellation methods are the ones outlined above: through erosnow.com settings, Apple Settings, or Google Play Store.
Mistake 3: relying on a confirmation message alone
Always wait for and check your confirmation email before assuming your cancellation is complete. Confirmation messages within the app or website can sometimes be misleading or incomplete. Your email confirmation is the official record of your cancellation.
Mistake 4: cancelling on the wrong date
If you cancel too close to your next billing date, you may be charged again before the cancellation takes effect. Plan your cancellation at least 2-3 days before your next bill date to ensure the cancellation is processed in time. Check your billing date in your account settings before you cancel.
What happens after you cancel
Once your cancellation is confirmed, your subscription enters a wind-down period that you should monitor.
Your access during the notice period
Your Eros Now account remains fully functional and you retain access to all content until the end of your current billing cycle. You can continue watching films, shows and original series, downloading content offline, and enjoying ad-free viewing. This grace period is a benefit of the subscription; use it to finish any content you want before your access ends.
What happens on your final billing date
On the date your billing cycle ends, your access to Eros Now stops automatically. You can no longer stream content, access your downloaded files, or use any premium features. If you want to resubscribe, you must sign up again and choose a new plan.
Preventing accidental resubscription
After your cancellation is complete, check your bank or credit card statements for unexpected Eros Now charges in the following weeks. If you are charged again despite confirming your cancellation, contact your bank immediately and dispute the charge. Provide your bank with your cancellation confirmation email as proof. Yafee recommends setting a calendar reminder for the day after your final billing date to verify that no new charge has appeared on your account.
Eros Now pricing and subscription plans
Understanding your current plan helps you time your cancellation effectively.
| Plan type | Billing cycle | Typical cost (ZAR) | Cancellation timing |
|---|---|---|---|
| Monthly | 30 days | R 99-149 | Cancel any time; access ends month-end |
| Annual | 365 days | R 999-1299 | Cancel any time; access ends year-end (no partial refund) |
| Free trial | 7-14 days | R 0 | Cancel before trial ends to avoid first charge |
| Bundle (with other services) | Varies | Varies | Cancel only Eros Now portion; other services unaffected |
Prices vary depending on whether you subscribed directly or through a third-party platform. Check your account settings or last billing statement to confirm your exact plan and cost.
Contacting Eros Now if you encounter problems
If your cancellation request is not processed or if you believe you have been charged unfairly, contact Eros Now directly to resolve the issue.
Eros Now customer support channels
Eros Now provides customer support through its website, typically via an in-app chat feature or support form. Visit erosnow.com and look for a "Contact Us" or "Help" link to access the support portal. Include your subscription details, account email, and a clear description of your issue.
Formal cancellation address
For formal cancellation requests or if you need written confirmation, send correspondence to the registered address of Eros Digital Private Limited. Use registered post or email to ensure proof of delivery. Yafee recommends this approach if you have cancelled and believe Eros Now has failed to honour your request or has charged you after cancellation.
Registered office address: Eros Digital Private Limited, [registered corporate address on file with Eros Now].
Escalating to the national consumer commission
If Eros Now does not respond to your complaint or refuses to process your cancellation, lodge a formal complaint with the National Consumer Commission (NCC). The NCC investigates violations of the Consumer Protection Act and can compel Eros Now to honour valid cancellation requests or issue refunds. Visit the NCC website (www.ncc.org.za) to file a complaint online or download complaint forms.
Checklist for cancelling Eros Now safely
Use this checklist to ensure your cancellation is processed correctly and documented.
- Check your subscription confirmation email to confirm where you subscribed (erosnow.com, Apple, or Google Play).
- Note your current billing date and plan type (monthly or annual).
- Cancel via the correct platform (not the Eros Now app alone).
- Save a screenshot of your cancellation confirmation and the final billing date.
- Check your email inbox and spam folder for the official cancellation confirmation within 30 minutes.
- Wait 2-3 days to allow the cancellation to process fully.
- Log back into your account and verify that your subscription no longer shows as active.
- Set a calendar reminder for 1 day after your final billing date to check for unwanted charges.
- Monitor your bank or credit card statement for 4-6 weeks after cancellation.
- If charged unexpectedly, contact your bank immediately to dispute the charge.
- Keep all cancellation confirmations and correspondence with Eros Now for at least 2 years.
Key takeaways and next steps
Cancelling Eros Now in South Africa is straightforward when you follow the correct platform-specific steps and document your cancellation in writing. The Consumer Protection Act protects your right to cancel any subscription at any time, though you generally cannot claim a refund for unused time beyond the initial 14-day cooling-off period. Yafee has helped thousands of South African consumers cancel streaming subscriptions confidently and dispute unfair charges by understanding their legal rights and following a clear, documented cancellation procedure.
If you signed up directly at erosnow.com, cancel through your account settings on the website. If you subscribed via Apple, cancel in Apple Settings. If you signed up through Google Play, cancel in the Google Play Store app. Confirm your cancellation via email, check your final billing date, and monitor your bank account afterwards. If Eros Now refuses to honour your cancellation or charges you after you cancel, escalate your complaint to the National Consumer Commission under the Consumer Protection Act.
Yafee recommends documenting every step of your cancellation process with screenshots and saved emails. This protection proves invaluable if a dispute arises. For additional support, Yafee's contract specialists can help you interpret your subscription terms and advise you on your rights if Eros Now fails to process your cancellation correctly. Start your cancellation today and take control of your streaming costs.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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