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Frequently asked questions
Cancel Itranscribe: The Right Way to Reclaim Control
How to cancel iTranscribe and stop paying for transcription features you don't use
What iTranscribe is and why cancellation matters
iTranscribe is a subscription-based transcription service that converts your audio and video files into written text using automated technology. You access it through mobile apps on iPhone, iPad, or Android, or via a web-based platform depending on your workflow. The service suits meeting notes, interview transcriptions, lecture recordings, and creative journaling. Most users upgrade to the Pro tier to unlock higher monthly transcription quotas and advanced features unavailable in the free version.
The challenge is straightforward: subscription costs accumulate quickly, especially when you're paying for Pro features you rarely use. Furthermore, iTranscribe ties your subscription to your device's app store (Apple App Store or Google Play), which means cancellation depends on where you signed up. Understanding your cancellation options and consumer rights under Singapore law is essential before you act.
Common reasons to cancel iTranscribe
You might cancel because you've completed a project, found a cheaper alternative, or realised you're paying for functionality you never access. Perhaps you signed up for a trial and forgot to cancel before the charge processed. Whatever your reason, Yafee is here to guide you through the cancellation process with precision and clarity, without hidden traps or confusion.
Why subscription services resist cancellation
Subscription platforms often make cancellation deliberately difficult. They rely on friction-buried menus, unclear wording, and surprise charges-to keep you paying. iTranscribe, like most app-based services, ties your subscription to your device's app store, creating multiple layers of navigation before you reach the cancel button. Yafee helps you navigate this maze with step-by-step instructions tailored to your platform and location in Singapore.
Your consumer rights under singapore law
Singapore law provides you with specific protections when you purchase digital subscriptions.
Consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act is your legal foundation when you buy services like iTranscribe subscriptions in Singapore. This Act grants you the right to cancel within 14 days if you purchased online, provided certain conditions are met. However, once you've used iTranscribe's transcription service, this cooling-off period may not apply because you have already consumed the product.
In accordance with this Act, iTranscribe must provide clear and accurate pricing before charging you. If the service fails to deliver-for example, if transcriptions are unreliable or advertised features don't function as promised-you have legal grounds to dispute the charge and request a refund. Yafee recommends you keep all purchase confirmations and payment receipts as evidence if you need to escalate a dispute with the company.
Your refund rights and disputes
Refunds are not automatic when you cancel a subscription. iTranscribe's standard policy states that once you've been charged for a billing period, that amount is non-refundable. Nevertheless, this policy is not absolute under Singapore consumer law. You may request a refund if the service is defective, misleadingly advertised, or if you cancel within the cooling-off period before substantial use of the transcription features.
If iTranscribe refuses a legitimate refund request, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and businesses and can intervene if the company violates fair trading principles. You may also dispute the charge through your bank or payment provider. Yafee always recommends documenting your cancellation request and saving any response from iTranscribe's customer support.
Your legal position
You have the right to cancel iTranscribe at any time. If you have not used the service substantially and cancel within 14 days of purchase, you may be entitled to a full refund under the cooling-off period. If you have used the service, your refund entitlement depends on whether the service met its advertised specifications. If iTranscribe failed to deliver as described, you have grounds to request a refund regardless of when you cancel. Should iTranscribe deny your refund request, you can lodge a complaint with the Consumers Association of Singapore at www.case.org.sg.
How to cancel iTranscribe on iPhone and iPad
If you subscribed to iTranscribe via the Apple App Store, you manage your subscription through your Apple ID settings, not through the app itself.
Step 1: open the settings app on your iPhone or iPad
Look for the grey gear icon on your home screen. Tap it to open your device settings.
Step 2: select your apple ID at the top of the settings menu
You will see your profile picture and email address displayed here. Tap your name to access your account details.
Step 3: navigate to subscriptions
From your Apple ID menu, select "Subscriptions" from the list of options. This is where all your active app subscriptions appear.
Step 4: find and select iTranscribe from your active subscriptions
Scroll through your subscriptions until you locate iTranscribe. Tap on it to view your subscription details, including renewal date and pricing.
Step 5: tap "Cancel subscription"
You will see a button or option to "Cancel Subscription" or "Edit Subscription." Select this option. Apple will ask you to confirm your cancellation and may offer retention incentives such as discounts or free trial extensions. You can decline these offers and proceed with cancellation.
Step 6: confirm your cancellation
Follow the on-screen prompts to complete the cancellation. Apple will confirm that your subscription has been cancelled and provide a cancellation reference number. Your access to iTranscribe will end at the conclusion of your current billing cycle-you will not be charged again.
How to cancel iTranscribe on android devices
If you subscribed to iTranscribe via Google Play, you manage your subscription through your Google account settings rather than the app.
Step 1: open google play store on your android device
Locate and tap the Google Play Store app. This is typically found on your home screen or in your app drawer.
Step 2: tap your profile icon in the top-right corner
Your profile picture or initial will appear in the upper right corner of the screen. Tap this icon to access your account menu.
Step 3: select "Manage subscriptions"
From your profile menu, select "Manage subscriptions." Google will display all your active subscriptions in one place.
Step 4: find iTranscribe in your subscriptions list
Scroll through your active subscriptions until you find iTranscribe. Tap on it to view your subscription details, billing date, and pricing information.
Step 5: tap "Cancel subscription"
Select the "Cancel subscription" option. Google Play may ask you why you are cancelling and may offer you a discount or free trial extension to keep you subscribed. You can skip these offers and proceed with cancellation.
Step 6: confirm your cancellation request
Follow the confirmation prompts to complete your cancellation. Google will send you a confirmation email with your cancellation reference. Your access to iTranscribe will end at the end of your current billing period.
How to cancel iTranscribe via the web platform
If you subscribed to iTranscribe through its web-based platform, you must cancel through your account settings rather than through an app store.
Step 1: log in to your iTranscribe account
Visit the iTranscribe website and log in using your email address and password. Ensure you are logged into the correct account if you have multiple subscriptions.
Step 2: access your account settings or billing section
Look for a menu option labelled "Account Settings," "Billing," or "Subscriptions." This is typically found in your profile menu or account dashboard, often represented by a gear icon or your profile name.
Step 3: locate your active subscription
In your billing or subscription section, you will see your current iTranscribe plan displayed with your renewal date, billing amount, and payment method. Select this subscription to view cancellation options.
Step 4: select the cancellation or downgrade option
Look for a button or link that says "Cancel Subscription," "Downgrade Plan," or "Manage Subscription." Tap or click this option to proceed. Some services allow you to downgrade to a free plan instead of cancelling entirely.
Step 5: complete the cancellation process
Follow the on-screen instructions to confirm your cancellation. iTranscribe may ask you for feedback on why you are leaving or offer you a discount to stay. You are not obligated to accept these offers. Confirm your cancellation and wait for a confirmation email from iTranscribe.
Pricing tiers and what you are paying for
Understanding iTranscribe's pricing structure helps you decide whether cancellation is the right choice or if a downgrade might suit you better.
| Plan | Monthly cost (SGD) | Monthly transcription minutes | Key features |
|---|---|---|---|
| Free | $0 | 30 minutes | Basic transcription, limited export options |
| Pro | $9.99 | 300 minutes | Recommended if you actively transcribe; unlimited exports, priority support |
| Plus | $19.99 | 1000 minutes | Advanced editing, speaker identification, batch processing |
| Business | $49.99 | 5000 minutes | Team collaboration, API access, custom branding |
If you are not using your monthly transcription quota or the Pro features every month, cancellation or a downgrade to the Free plan may be financially sensible. Yafee recommends reviewing your usage patterns for the past three months before you make your final decision.
What happens after you cancel iTranscribe
Cancellation is not instantaneous; you must understand what occurs after you submit your request.
Your access continues until the billing cycle ends
Once you cancel, iTranscribe will not charge you again at the next renewal date. However, you retain full access to your Pro features until the end of your current billing period. For example, if you cancel on 15 March and your renewal date is 30 March, you can continue using Pro features until 30 March. On 31 March, your account automatically downgrades to the Free plan with its 30-minute monthly limit.
Your transcription files and data
Your uploaded files and completed transcriptions remain in your account after cancellation. You can download and export your transcriptions before your access downgrades. Yafee recommends you save all important files to your device or cloud storage immediately after cancelling, as some services delete inactive accounts after a set period of inactivity.
Reactivation of your subscription
You can reactivate your iTranscribe subscription at any time by returning to the same app store or web platform where you originally subscribed. Simply select the Pro plan again and complete payment. Your previous settings and files will be available, although you may need to verify your payment method if it has expired.
When to request a refund after cancellation
Cancellation and refunds are separate actions; understanding when you qualify for a refund is crucial.
Refunds within the 14-day cooling-off period
In accordance with Singapore's Consumer Protection (Fair Trading) Act, you have 14 days to cancel and request a refund after purchasing a digital service, provided you have not substantially used the service. "Substantially used" means you have not transcribed significant audio or video files using the service. If you cancel within 14 days and have barely used iTranscribe, you have a strong legal basis to request a full refund.
Refunds after 14 days for defective service
After the 14-day cooling-off period, iTranscribe is not required to offer a refund simply because you changed your mind. Nevertheless, you may request a refund if the service is defective or fails to meet its advertised specifications. For example, if transcriptions are inaccurate, the app crashes frequently, or Pro features do not function as described, you have legal grounds to dispute the charge and request a refund.
How to request a refund from iTranscribe
Contact iTranscribe's customer support through your account or visit their contact page. Clearly state that you are requesting a refund under the Consumer Protection (Fair Trading) Act, citing the specific reason (cooling-off period or service defect). Include your order number, subscription dates, and any evidence of the service failing to meet advertised standards. Keep a copy of your written request and any response from iTranscribe.
Escalating a denied refund claim
If iTranscribe denies your refund request, you can escalate the dispute to the Consumers Association of Singapore (CASE). CASE will investigate whether iTranscribe complied with fair trading laws and may pressure the company to reimburse you. You can also dispute the charge through your bank or payment provider, who may reverse the transaction if CASE supports your complaint.
Common mistakes when cancelling iTranscribe
Most cancellation frustrations stem from avoidable mistakes; being aware of these pitfalls protects you and ensures your cancellation goes smoothly.
Mistake 1: cancelling through the app instead of the app store
Deleting the iTranscribe app from your phone does not cancel your subscription. Your subscription exists in the Apple App Store or Google Play, not in the app itself. You must log in to the app store, find your subscriptions, and cancel there. Failing to do this means you will continue to be charged even after uninstalling the app. Yafee has helped thousands of consumers cancel incorrectly and discover months of unexpected charges.
Mistake 2: not requesting a cancellation confirmation
After you cancel, save your confirmation screen, email, or reference number from the app store or iTranscribe. If a charge appears after your cancellation date, you will need this proof to dispute it with your bank. Do not assume cancellation is complete without written confirmation.
Mistake 3: confusing cancellation with downgrade
Some platforms offer a downgrade option instead of cancellation. Downgrading moves you to a free or lower-cost tier; you remain a subscriber but pay less. If you want to stop paying altogether, you must cancel the subscription, not downgrade. Check the wording on the cancellation screen carefully.
Mistake 4: ignoring your billing date
If you cancel on the day before your next billing date, you will still be charged that day. Cancellation takes effect after the charge processes. To avoid this, cancel at least two to three days before your renewal date. Check your confirmation email to see your exact renewal date.
Mistake 5: not downloading your files before cancelling
Your transcription files and history may become inaccessible or deleted after your subscription downgrades to the Free plan. Download and save all important transcriptions to your device before your cancellation takes effect.
Traps to avoid and subscription red flags
Subscription platforms often use design tricks to keep you paying; recognising these tactics puts you in control.
Auto-renewal clauses hidden in terms and conditions
iTranscribe's terms likely state that your subscription will automatically renew at the end of each billing period unless you cancel. This is a common but fair practice, provided the terms are transparent. Always read the cancellation policy in the terms and conditions before you sign up for any trial or paid plan.
Free trials that convert to paid subscriptions
Many free trials automatically convert to a paid subscription when the trial ends. iTranscribe may offer a free trial to new users, but the terms will state that your payment method will be charged unless you cancel before the trial ends. Set a reminder on your phone or calendar to cancel before your trial expires if you don't want to be charged.
Retention offers that lock you in
When you attempt to cancel, iTranscribe or the app store may offer you a discount, free month, or extended trial to convince you to stay. These are optional; you are not obligated to accept them. If you are set on cancelling, decline the offer and proceed with cancellation.
Missing or vague contact information
If iTranscribe does not provide a clear customer support email or contact page, you may struggle to request a refund or resolve a dispute. Yafee recommends you take a screenshot of the contact information and any responses from support for future reference.
Comparison: iTranscribe versus alternative transcription services
Before you cancel, compare iTranscribe against other transcription platforms to ensure you are making the right choice.
| Service | Free monthly limit | Pro plan (SGD) | Best for | Cancellation difficulty |
|---|---|---|---|---|
| iTranscribe | 30 minutes | $9.99 | Mobile-first users, casual transcribers | Medium (via app store) |
| Otter.ai | 600 minutes | $14.99 | Recommended for larger monthly quotas and advanced editing | Easy (web-based) |
| Rev | 0 minutes (pay per minute) | Varies | Professional transcription and human review | Medium (manual cancellation required) |
| Google Docs voice typing | Unlimited | Free | Basic transcription, no separate app needed | N/A (free) |
| Descript | Limited | $19 | Audio editing with transcription, creative professionals | Medium (web-based) |
If you are cancelling because iTranscribe's 300 monthly minutes is insufficient, Otter.ai offers significantly more usage for a similar price. If you are cancelling due to cost, Google Docs voice typing provides free transcription for basic needs. Yafee recommends you assess your transcription volume and required features before switching services.
Checklist: before, during, and after cancellation
Follow this checklist to ensure your cancellation is complete and your refund claim (if applicable) is strong.
Before you cancel
- Note your renewal date and billing amount from your last invoice or subscription details.
- Download and save all your transcription files and project data.
- Take a screenshot of your subscription page showing your plan, cost, and renewal date.
- Review iTranscribe's cancellation policy and refund terms in their terms and conditions.
- Determine whether you are within the 14-day cooling-off period (if applicable).
During cancellation
- Log in to the correct app store (Apple App Store or Google Play) or iTranscribe's web account.
- Navigate to your subscriptions and select iTranscribe specifically.
- Select the cancel or unsubscribe option-do not delete the app.
- Screenshot or note your cancellation confirmation, reference number, and date.
- Decline any retention offers or discount incentives if you have made your decision.
After cancellation
- Wait for a confirmation email from the app store or iTranscribe; this is your proof of cancellation.
- Check your bank or payment method to confirm no charge appears on your next renewal date.
- If a charge appears after cancellation, contact your bank within 30 days to dispute it.
- If iTranscribe refuses a refund you believe you are entitled to, lodge a complaint with the Consumers Association of Singapore at www.case.org.sg or call 6100 0315.
Escalation: what to do if iTranscribe ignores your cancellation or refund request
If iTranscribe fails to cancel your subscription or denies a legitimate refund request, you have clear escalation routes under Singapore consumer law.
Step 1: document everything in writing
Send a written cancellation or refund request to iTranscribe via email if you have not already done so. Include your account details, order number, subscription dates, the reason for cancellation or refund, and a reference to the Consumer Protection (Fair Trading) Act. Keep a copy of this email and any response.
Step 2: dispute the charge through your bank
If iTranscribe continues to charge you after you cancelled, or if they refuse to refund you, contact your bank or payment provider. Inform them that you cancelled your subscription and request a chargeback or reversal. Provide your proof of cancellation and any correspondence with iTranscribe. Your bank can reverse charges up to 180 days after the transaction.
Step 3: lodge a complaint with the consumers association of singapore (CASE)
If your bank declines to help or if iTranscribe refuses to respond, contact CASE. CASE is Singapore's official consumer advocacy body and investigates disputes between consumers and businesses. You can lodge a complaint online at www.case.org.sg, by phone at 6100 0315, or in person at their office. CASE will investigate whether iTranscribe violated the Consumer Protection (Fair Trading) Act and can pressure the company to refund you.
Step 4: report to the infocomm media development authority (IMDA)
If iTranscribe is a digital service provider and you believe they have engaged in unfair practices, you can report them to the Infocomm Media Development Authority (IMDA). IMDA oversees digital service compliance in Singapore and can take regulatory action against companies that breach consumer protection laws.
Final summary: taking control of your subscriptions
Cancelling iTranscribe is straightforward once you know whether you subscribed via the Apple App Store, Google Play, or iTranscribe's web platform. Yafee has provided you with step-by-step instructions for each method, along with your legal rights under the Consumer Protection (Fair Trading) Act and clear escalation routes if iTranscribe fails to honour your cancellation or refund request.
Your cancellation takes effect at the end of your current billing cycle, and you retain access to Pro features until that date. You are entitled to a full refund if you cancel within 14 days and have not substantially used the service. After 14 days, you may still request a refund if the service is defective or misleadingly advertised. Download your files before your subscription downgrades, confirm your cancellation with proof, and monitor your bank account to ensure no further charges appear.
If iTranscribe denies your cancellation or refund request, escalate through your bank, the Consumers Association of Singapore, or the Infocomm Media Development Authority. Yafee has helped thousands of consumers cancel subscriptions successfully and recover unauthorised charges. Take your cancellation confirmation to Yafee.com for further guidance if you encounter resistance from iTranscribe, and remember that your consumer rights are protected by Singapore law regardless of the company's cancellation policies.