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Frequently asked questions
Cancel Videoleap: The Right Way
How to cancel Videoleap and stop recurring charges in south africa
What Videoleap is and why south african users cancel
Videoleap is a mobile video-editing application developed by Lightricks Ltd., an Israeli software company headquartered in Jerusalem. The app offers layered editing, filters, effects, and professional-grade creative tools for both short-form and long-form video projects. You can access Videoleap on iOS through the App Store, on Android via Google Play, or through your Lightricks web account at account.lightricks.com.
The subscription model means you pay recurring monthly or annual fees to unlock premium features. Many South African users subscribe with good intentions, then discover months later that charges continue long after active use stops. Whether you have switched to a competitor editor, completed your creative projects, or simply want to regain control of your spending, Yafee is here to guide you through cancellation with precision and clarity.
Videoleap's subscription structure and pricing
Videoleap operates on a freemium model with optional paid tiers. Free access grants basic editing tools, while premium subscriptions unlock advanced effects, cloud storage, and collaborative features. Pricing varies by region and payment platform, but South African users typically encounter monthly subscriptions ranging from R50 to R150, or annual plans offering modest savings. Your exact cost depends on whether you subscribed via Apple, Google, or the Lightricks web portal, as each platform applies its own pricing and currency conversion.
Why cancellation timing matters for your finances
Every day your subscription remains active, you carry the risk of an unwanted charge. If your next billing date is imminent and you have not yet cancelled, you will be charged for the full renewal cycle. Yafee recommends verifying your cancellation date immediately after submitting your request to confirm that future payments will stop. This simple verification step prevents unwanted surprises on your bank statement and protects your financial planning.
Your legal position under south african consumer law
As a consumer in South Africa, your cancellation rights are protected by the Consumer Protection Act, 2008 (CPA). This legislation grants you the right to cancel distance contracts (which include digital subscriptions purchased online) within a cooling-off period and to receive a full refund, provided you comply with the cancellation procedure outlined in the contract.
What the consumer protection act says about cancellations
The CPA requires that service providers disclose cancellation terms clearly before you commit to a subscription. Videoleap must provide you with straightforward information about how to cancel, the timing of cancellation, and any applicable fees. Furthermore, the CPA mandates that cancellation must be possible through the same method by which you subscribed or through an equally convenient alternative. If Videoleap makes cancellation deliberately difficult or obscures the process, you have grounds to lodge a complaint with the National Consumer Commission (NCC), South Africa's primary enforcement authority.
Your right to a refund and dispute resolution
If you cancel within 14 days of purchase and have not materially used the service, you are entitled to a full refund under the CPA. After this period, refund eligibility depends on whether the subscription contract permits it. Nevertheless, if Videoleap fails to honor your cancellation request or continues charging after you have cancelled, you may escalate your complaint to the National Consumer Commission. Yafee advises documenting all cancellation attempts, confirmation messages, and charge records before pursuing formal dispute resolution.
Methods to cancel Videoleap based on your subscription platform
Your cancellation method depends entirely on which platform processed your original subscription. Mixing platforms is a common cause of failed cancellations, so confirm where you subscribed before proceeding.
Identifying your subscription platform
Check your bank or credit card statement to see which entity charged you: Apple Inc. (App Store), Google Play, or Lightricks Ltd. (web account). This charge descriptor reveals your subscription location and determines which cancellation steps you must follow. If you created your Videoleap account via Apple or Google but later used a web account, your active subscription likely remains on the platform where you originally enrolled.
Platform-specific cancellation methods
Apple App Store subscriptions cancel through your iPhone or iPad settings. Google Play subscriptions cancel within the Google Play Store app on Android devices. Web account subscriptions purchased directly from Lightricks cancel through the account portal. Each platform requires different steps, but all follow a logical sequence: open the platform's settings, locate active subscriptions, find Videoleap, and request cancellation. Yafee has mapped out each process below to ensure you reach your goal without confusion.
How to cancel Videoleap on iPhone and iPad
iPhone and iPad users must cancel through Apple's subscription management system, not within the Videoleap app itself. Deleting the app does not cancel your subscription, so follow these steps precisely.
Step 1: open the settings app on your iPhone or iPad
- Locate the grey icon with white gears on your home screen, typically named "Settings".
- Tap it to open your device settings.
- Scroll to the top of the menu.
Step 2: access your apple account profile
- Tap your name at the very top of the Settings menu.
- This opens your Apple account profile screen.
- Ensure you are logged in with the Apple ID that paid for Videoleap.
Step 3: navigate to subscriptions
- Select the "Subscriptions" option from the menu.
- This displays all active subscriptions linked to your Apple ID.
- Scroll through the list to locate Videoleap.
Step 4: select Videoleap and cancel
- Tap "Videoleap" in the subscription list.
- If Videoleap does not appear, search for it using the search function or check under alternative names such as "Lightricks".
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation when Apple prompts you to proceed.
Step 5: verify cancellation and save proof
- Apple displays your access end date after cancellation is confirmed.
- Screenshot this confirmation screen and save it to your files.
- Return to the Subscriptions menu within 30 seconds and confirm that Videoleap no longer shows as "active".
- If Videoleap still appears, wait one minute and refresh; sometimes Apple's system requires a moment to update.
Critical warning: Uninstalling the Videoleap app from your device does not cancel your subscription. You must complete the steps above to stop future charges.
How to cancel Videoleap on android devices
Android users manage subscriptions through the Google Play Store app, not within Videoleap itself. The process mirrors Apple's approach but uses Google's interface.
Step 1: open the google play store app
- Tap the Google Play Store icon on your Android home screen (a white triangle within a coloured background).
- Wait for the store to fully load.
Step 2: access your account menu
- Tap your profile icon in the top-right corner of the Play Store.
- Select "Manage your Google Account" or "Payments and subscriptions".
- Tap the "Subscriptions" or "Manage subscriptions" tab if it appears.
Step 3: find and select Videoleap
- Scroll through your active subscriptions list.
- Locate and tap "Videoleap".
- If the app does not appear, it may be listed under "Lightricks" or a variant name; search to confirm.
Step 4: cancel the subscription
- Tap "Cancel subscription".
- Google Play will present a series of retention offers; you may decline these and proceed to cancellation.
- Confirm your cancellation when prompted.
Step 5: confirm and document cancellation
- Google Play displays a cancellation confirmation with your access end date.
- Screenshot this screen for your records.
- Return to Manage subscriptions within one minute and verify that Videoleap no longer appears in your active list.
Important note: Uninstalling Videoleap from your Android device does not cancel your subscription. You must follow the steps above to prevent future charges.
How to cancel Videoleap via the lightricks web account
If you subscribed directly through Lightricks' web portal, you cancel your subscription through your account dashboard on account.lightricks.com.
Step 1: log in to your lightricks account
- Visit account.lightricks.com in your web browser.
- Enter the email address and password associated with your Videoleap account.
- Complete any two-factor authentication if prompted.
Step 2: navigate to your subscription settings
- Locate the "Subscriptions" or "Billing" section in your account menu.
- This typically appears in the left sidebar or under account settings.
- Click to view your active subscriptions.
Step 3: select and cancel your Videoleap subscription
- Identify your Videoleap subscription in the list.
- Click "Cancel" or "Manage subscription".
- Confirm your cancellation request when prompted.
Step 4: verify cancellation and save confirmation
- Lightricks displays a confirmation message with your cancellation effective date.
- Screenshot or download this confirmation and store it in your files.
- Check your email inbox for a cancellation confirmation from Lightricks within 24 hours.
What happens after you cancel Videoleap
Cancellation does not end your access immediately; you retain full access until the end of your current billing period. Once that period expires, Videoleap removes your premium features and reverts your account to free-tier status. No further charges will appear on your bank statement or credit card.
Access timeline after cancellation
If you cancel mid-cycle, you continue to enjoy full premium access until your billing date arrives. For example, if your subscription renews on the 15th of each month and you cancel on the 5th, you retain premium features until the 15th, at which point the subscription expires automatically. This grace period is standard across all platforms and allows you to extract maximum value from your remaining subscription term.
Confirming charges have stopped
After your cancellation effective date passes, monitor your bank or credit card statement for 30 days. If Videoleap, Apple, Google, or Lightricks continues to charge you, contact your bank immediately to dispute the transaction. Yafee recommends taking a screenshot of your cancellation confirmation before that date arrives so you have clear evidence if a dispute becomes necessary.
Refund eligibility and how to claim one
Your refund rights depend on the timing of your cancellation and the terms of your subscription agreement.
14-day cooling-off period refunds
If you cancel within 14 days of your initial subscription purchase and have not materially used the service, South African consumer law entitles you to a full refund under the Consumer Protection Act. Contact Videoleap support immediately to claim this refund, citing Section 18 of the CPA. Provide your order number, subscription start date, and cancellation request date. Videoleap must process your refund within 15 business days.
Refunds after the 14-day period
Beyond the 14-day window, refund eligibility depends on your subscription contract's specific terms. Some plans permit pro-rata refunds if you cancel mid-cycle; others do not. Review your original subscription confirmation email to identify the refund policy that applies. If your contract is silent on refunds after 14 days, the Consumer Protection Act does not automatically guarantee one, though you may still escalate to the National Consumer Commission if you believe the subscription was sold under misleading terms.
How to request a refund from Videoleap support
- Visit the Lightricks support page or contact them via email at [email protected].
- State your subscription account email, order number, and cancellation date.
- Explain that you are requesting a refund under your entitlement (either the 14-day cooling-off period or the pro-rata policy).
- Attach a screenshot of your cancellation confirmation from Apple, Google, or your Lightricks account.
- Lightricks typically responds within 5-7 business days; follow up if you receive no reply within 10 days.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but a few avoidable errors can derail your effort. Recognising these traps beforehand ensures your subscription ends cleanly.
Deleting the app without cancelling the subscription
This is the single most common mistake Yafee sees. Removing Videoleap from your device leaves your subscription intact and active, so charges continue. Deletion and cancellation are separate actions. Always cancel first through your platform's subscription settings, then delete the app if you wish.
Cancelling on the wrong platform
If you subscribed via Apple but attempt to cancel on Google Play, you will not affect your active subscription. The platform where you paid is the only platform where cancellation works. Review your bank statement to confirm which company charged you, then cancel on that same platform.
Missing your billing date
If you cancel on the day your subscription renews, the charge may have already processed. Cancel at least one day before your renewal date to prevent an unwanted charge. Check your confirmation email from Videoleap to identify your exact renewal date.
Forgetting to screenshot your cancellation confirmation
Platforms sometimes purge cancellation records from your account after a few months. Save a screenshot of your cancellation confirmation immediately after submitting your request. This document protects you if a dispute arises later.
Pricing and subscription options for Videoleap
Understanding Videoleap's pricing helps you assess whether the service justifies its cost or whether cancellation makes financial sense for your situation.
| Plan | Billing period | Approximate ZAR cost | Key features |
|---|---|---|---|
| Free | Ongoing | R0 | Basic editing, limited effects, watermarked exports |
| Premium monthly | Monthly | R80-R150 | Full effects library, HD export, cloud storage, no watermark |
| Premium annual | Annual | R800-R1200 | Best value: same features as monthly, up to 30% savings |
| Family plan | Monthly or annual | R200-R300 monthly | Supports up to 6 users, family account sharing |
| Trial period | 3-7 days | Free | Full premium access for evaluation |
Currency and regional pricing variations
Videoleap prices subscriptions in the currency of the payment platform. South African users paying via Apple or Google may see prices quoted in USD or ZAR depending on their account region settings. Lightricks web subscriptions often display in USD but convert to ZAR at your card's exchange rate. Consequently, your actual ZAR charge may differ slightly from advertised prices due to currency fluctuations and payment processor fees.
Comparison of cancellation methods by platform
This table summarises the key differences between cancellation routes so you can choose the fastest path for your situation.
| Platform | Access point | Cancellation time | Refund eligibility | Support contact |
|---|---|---|---|---|
| Apple App Store | iPhone Settings | 2-5 minutes | Via Apple; 14-day policy applies | Apple Support |
| Google Play | Google Play Store app | 2-5 minutes | Via Google; 48-hour policy applies | Google Play Support |
| Lightricks web | account.lightricks.com | 1-3 minutes | Direct from Lightricks; pro-rata or 14-day | [email protected] |
How to escalate if Videoleap refuses to cancel or continues charging
If you cancel Videoleap but charges continue, or if the company fails to honour your cancellation request, South African consumer law provides you with escalation routes.
Step 1: gather evidence
- Collect all screenshots of your cancellation confirmation.
- Download your bank or credit card statement showing the unwanted charges.
- Save any emails from Videoleap confirming your cancellation request.
- Note the exact dates of each charge and cancellation attempt.
Step 2: contact Videoleap support with formal notice
- Email [email protected] with the subject "Cancellation not honoured" or "Unauthorized charges".
- Provide your account email, subscription history, and evidence of cancellation.
- Request a formal explanation and immediate refund of unlawful charges.
- Set a 10-day deadline for a response.
Step 3: lodge a complaint with the national consumer commission
If Lightricks does not respond within 10 days or refuses to refund unauthorised charges, file a complaint with the National Consumer Commission (NCC), South Africa's statutory enforcement body. The NCC investigates breaches of the Consumer Protection Act and can compel Videoleap to refund your money and pay damages. You can submit a complaint online at www.ncc.org.za or contact the NCC at 0860 672 669.
Step 4: dispute the charge with your bank
Simultaneously, contact your bank and request a chargeback for the unauthorised transactions. Provide your bank with a copy of your cancellation confirmation and evidence that Videoleap continued charging after your cancellation date. Most South African banks will reverse unauthorised subscription charges within 30 days of your dispute request. Yafee advises pursuing both the NCC complaint and bank dispute to maximise your chances of recovery.
Checklist: your step-by-step cancellation plan
Use this checklist to ensure you complete every step and avoid missing details that could delay cancellation.
- Identify your subscription platform. Check your bank statement to see whether Apple, Google, or Lightricks charged you.
- Note your renewal date. Review your subscription confirmation email to find the exact date your next charge is scheduled.
- Cancel before renewal. Complete cancellation at least one day before your renewal date to prevent an unwanted charge.
- Follow platform-specific steps. Use the detailed process for Apple, Google, or Lightricks as appropriate.
- Screenshot your confirmation. Save a screenshot of your cancellation confirmation immediately after requesting it.
- Verify cancellation status. Return to your subscription settings within 30 seconds and confirm that Videoleap no longer shows as active.
- Check your email. Expect a confirmation email from your payment platform or Lightricks within 24 hours.
- Monitor your statement. Watch your bank or credit card statement for 30 days after your renewal date to ensure no further charges appear.
- Document everything. Keep your cancellation confirmation, screenshots, and statement records for at least 12 months as proof of your cancellation request.
Why thousands of south african consumers choose yafee for cancellation support
Subscription services are designed to be easy to join and difficult to leave. Videoleap's cancellation process, while straightforward when explained properly, trips up users who do not know which platform to access or why deleting an app is not enough. Yafee has helped thousands of South African consumers navigate exactly this confusion, providing clear, legally grounded guidance so you can cancel with confidence and reclaim control of your finances. Our contract law specialists understand your rights under the Consumer Protection Act and ensure you have the procedural tools to execute cancellation without delay or error.
Whether you are cancelling Videoleap after a single trial or ending a year-long subscription, Yafee's methodology is the same: identify your platform, follow the correct steps, document your cancellation, and verify the result. If Videoleap or its payment processors refuse to honour your cancellation, Yafee advises you on your escalation rights and how to recover unauthorised charges through the National Consumer Commission and your bank. Visit Yafee.com today to access our full library of subscription cancellation guides, contract law resources, and consumer rights documentation.
Contact information for Videoleap support and escalation
Lightricks customer support: [email protected]
Lightricks web account: account.lightricks.com
South African enforcement authority: National Consumer Commission, 0860 672 669, www.ncc.org.za
Apple subscription support: appleid.apple.com
Google Play support: support.google.com/googleplay
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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