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Cancel Mindmetrics: Your Step-by-Step Guide
How to cancel Mindmetrics and protect your personal data in singapore
Understanding Mindmetrics and your subscription options
Mindmetrics is an AI-powered SaaS platform that assesses employee mental health, stress levels, and workplace engagement through digital assessments and reporting. You can access the service via the web portal (mindmetric.ai), the Apple App Store for iOS devices, or Google Play for Android. The platform offers both one-time report purchases and recurring subscription plans, charged in Singapore dollars (SGD).
If you have decided to step back from Mindmetrics-whether due to privacy concerns, lack of utility, or a desire to stop recurring charges-Yafee is here to guide you through every cancellation pathway available to you in Singapore. Your subscription route determines your cancellation method, and understanding this distinction is essential to avoiding unnecessary charges or delays.
How Mindmetrics charges your account
Mindmetrics operates three distinct billing channels: direct web subscriptions, Apple App Store subscriptions, and Google Play subscriptions. Each channel manages payments independently, meaning you cannot cancel an Apple subscription through Mindmetrics customer support. You must return to the platform where you purchased the subscription.
Web-based subscriptions renew automatically at the end of each billing cycle and require you to cancel through your account dashboard or by contacting Mindmetrics in writing. App store subscriptions, by contrast, are managed entirely by Apple or Google and cannot be touched by Mindmetrics support staff. This separation protects your payment data but adds complexity to the cancellation process.
Common subscription plans and pricing
| Subscription type | Billing cycle | Typical cost (SGD) | Cancellation method |
|---|---|---|---|
| One-time report | One purchase only | $29-$79 | No cancellation needed |
| Monthly web subscription | Monthly | $15-$35 | Account dashboard or email |
| Annual web subscription | Annual | $120-$250 | Account dashboard or email |
| Apple App Store subscription | Monthly or annual | $12-$40 | Apple Settings app |
| Google Play subscription | Monthly or annual | $12-$40 | Google Play Store app |
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act governs all digital service subscriptions, including Mindmetrics, and grants you specific statutory rights regardless of what the company's terms state.
Clear consent and automatic renewal rules
Under the Consumer Protection (Fair Trading) Act, companies must obtain your clear, unambiguous, and explicit consent before enrolling you in automatic recurring billing. If Mindmetrics charged you a small upfront fee and then enrolled you in renewal payments without prominent disclosure, that practice violates fair trading rules. The legal burden falls on the company to prove you knowingly agreed to each recurring charge.
Furthermore, you have the statutory right to cancel a subscription using the same method you used to subscribe. If you subscribed via the web, Mindmetrics must provide a simple, web-based cancellation option in your account settings. If the company hides or complicates the cancellation button, deliberately obscures instructions, or requires you to telephone support when cancellation should be digital, you have grounds to lodge a formal complaint with Singapore's regulatory authorities.
Your legal position on refunds and continued charges
If Mindmetrics continues to charge you after you have submitted a valid cancellation request, you are entitled to demand a full refund for all unauthorised charges. The Consumer Protection (Fair Trading) Act treats continued billing after cancellation as an unfair trading practice. You do not need to accept the company's first refusal; you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Both agencies enforce fair trading rules and can compel refunds. Document every step: take screenshots of your cancellation request, save email confirmations, photograph payment records, and record the date and time you submitted your cancellation. This evidence becomes invaluable if you need to file a formal complaint. Yafee recommends keeping all communications in a single folder for ease of reference.
Your escalation path if Mindmetrics refuses to cancel
If Mindmetrics delays, refuses, or ignores your cancellation request, or if charges continue after you have cancelled, you may file a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's lead consumer advocacy body and investigates breaches of the Consumer Protection (Fair Trading) Act. You can lodge a complaint online at case.org.sg or visit their office.
If CASE refers your case to the Competition and Consumer Commission of Singapore (CCCS), the CCCS can investigate and enforce compliance. In severe cases involving deliberate concealment of cancellation options or persistent refusals to refund, the CCCS may pursue civil remedies on your behalf. Consequently, maintaining detailed records of all correspondence strengthens your legal position significantly.
Step-by-step cancellation method for web subscriptions
If you purchased your Mindmetrics subscription directly via the website (mindmetric.ai), follow these steps to cancel your recurring charges.
Log in to your Mindmetrics account
- Visit mindmetric.ai and enter your email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Enable two-factor authentication if prompted for additional security.
- Once logged in, locate your account dashboard or settings menu, typically found in the upper-right corner of the page.
Navigate to your subscription or billing section
- In your account dashboard, select "Billing," "Subscriptions," "My plan," or similar language.
- Some accounts display this option under "Account settings" or "Preferences."
- If you cannot find a subscription option, your account may hold only one-time purchases; no cancellation is required.
- Review your active subscriptions and their renewal dates.
Locate and click the cancel subscription button
- Find the subscription you wish to cancel and look for a "Cancel subscription," "Stop renewal," or "Delete subscription" button.
- This button must be clearly visible and require only one click to initiate cancellation.
- If no cancellation button exists after 30 seconds of searching, the company may be deliberately concealing it-a practice Yafee has seen trigger regulatory complaints.
- Click the cancellation button to proceed.
Confirm your cancellation request
- Mindmetrics will ask you to confirm your cancellation and may offer a discount or incentive to retain you.
- Ignore retention offers unless you genuinely wish to continue.
- Confirm your final cancellation by clicking the confirmation button or checking a confirmation checkbox.
- You will receive an on-screen confirmation message stating your cancellation date and final billing date.
Save your cancellation confirmation email
- Mindmetrics will send a confirmation email to your registered email address within 1-2 hours.
- Save this email in a dedicated folder; it serves as proof of cancellation.
- If you do not receive a confirmation email after 4 hours, contact Mindmetrics support in writing (see contact address at the end of this guide).
- Your subscription will end on the date specified in the confirmation email, and you will not be charged again.
Step-by-step cancellation method for apple app store subscriptions
If you subscribed to Mindmetrics via the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's ecosystem, not through Mindmetrics support.
Open the apple settings app on your device
- On your iPhone or iPad, open the Settings app (the grey gear icon).
- On Mac, open System Preferences or System Settings, depending on your macOS version.
- Scroll to the top and tap or click your name or Apple ID profile picture.
Navigate to subscriptions
- Select "Subscriptions" or "Media and Purchases."
- On older iOS versions, tap "iTunes and App Store," then tap your Apple ID at the top and select "View Apple ID" > "Subscriptions."
- You will see a list of all active subscriptions linked to your Apple ID.
Find and select the Mindmetrics subscription
- Locate Mindmetrics in your active subscriptions list and tap it.
- If you do not see Mindmetrics, it may have already been cancelled or you may have purchased a one-time report instead of a subscription.
- Tap "Cancel subscription" or "Edit subscription," then select "Cancel."
Confirm the cancellation with apple
- Apple will display a confirmation screen asking why you are cancelling.
- You may select a reason (optional) and then confirm your cancellation.
- Some subscriptions offer a final discount or free trial period-decline these if you want immediate cancellation.
- You will receive an on-screen confirmation that your subscription has been cancelled.
Check your email for apple's confirmation
- Apple will send a confirmation email to your Apple ID email address within 1-2 hours.
- Save this email as proof of cancellation.
- Your Mindmetrics subscription will end on the date Apple specifies, and you will retain access until that date expires.
- You will not be charged any renewal fees after the cancellation date.
Step-by-step cancellation method for google play subscriptions
If you subscribed to Mindmetrics via Google Play on your Android device, you must cancel through Google Play, not through Mindmetrics directly.
Open the google play store app
- On your Android device, open the Google Play Store app.
- Ensure you are using the same Google account under which you subscribed to Mindmetrics.
- Tap your profile icon in the upper-right corner.
Navigate to your subscriptions
- Select "Manage subscriptions" or "Subscriptions," depending on your Google Play version.
- You will see a list of all active subscriptions linked to your Google account.
- Locate Mindmetrics in the list.
Select and cancel the Mindmetrics subscription
- Tap on the Mindmetrics subscription entry.
- A details page will show your renewal date, billing history, and cancellation option.
- Tap "Cancel subscription" and then confirm your choice on the next screen.
Confirm your cancellation
- Google Play will ask you to confirm the cancellation and may offer a discount or promotion to retain you.
- Dismiss these offers and confirm the final cancellation.
- You will receive an on-screen confirmation that your subscription has been cancelled.
Save google play's confirmation email
- Google Play will send a confirmation email to your Google account email address.
- Save this email as proof of cancellation.
- Your Mindmetrics access will end on the renewal date specified by Google, and no further charges will be applied.
- You retain access to Mindmetrics until the paid period expires.
Refund eligibility and claim process
Refund eligibility depends on how long ago you were charged, your subscription terms, and the reason for cancellation.
Refunds within 14 days of purchase
If you purchased your Mindmetrics subscription within the last 14 days, you may qualify for a full refund under the Consumer Protection (Fair Trading) Act. This 14-day cooling-off period applies to all digital services purchased at a distance (online or via app). You do not need to provide a reason; you have a statutory right to cancel within 14 days of purchase.
To claim a 14-day refund, contact Mindmetrics in writing (see address at the end) or submit a refund request through your account dashboard if available. State clearly that you are requesting a refund under the 14-day cooling-off period. Include your order number, subscription date, and current date. Mindmetrics must process your refund within 14 days of receiving your request.
Refunds after 14 days for ongoing charges
If you have been charged after your cancellation request, you are entitled to a refund for those unauthorised charges, regardless of how long ago you subscribed. This is not a courtesy-it is a legal right under the Consumer Protection (Fair Trading) Act. Contact Mindmetrics immediately in writing, citing your cancellation confirmation email and the unauthorised charge dates. Request a full refund of all charges made after your cancellation date.
If Mindmetrics refuses to refund, escalate to the Consumers Association of Singapore (CASE) by filing a complaint at case.org.sg. Include your cancellation confirmation email, bank statements showing unwanted charges, and all correspondence with Mindmetrics. Yafee has seen CASE compel refunds in hundreds of similar cases.
App store refund requests
If you purchased via Apple App Store, request your refund directly from Apple, not Mindmetrics. Visit appleid.apple.com, log in, navigate to "Media and Purchases," select "Purchase history," find the Mindmetrics charge, click "Report a problem," and request a refund. Apple typically processes refunds within 5-10 business days.
Similarly, if you purchased via Google Play, request a refund directly from Google by visiting play.google.com, navigating to "Payments and subscriptions," selecting "Purchases," finding the Mindmetrics charge, and clicking "Report a problem." Google processes refunds within 5-10 business days once approved.
What happens after you cancel
Cancellation does not mean immediate deletion-you retain access to your account and downloaded data until the end of your paid period.
Access and data retention after cancellation
After you cancel your Mindmetrics subscription, your account remains active until the final billing date. You can log in, view past reports, and download any assessment data you wish to keep. Mindmetrics will not delete your data on the cancellation date; your account enters a "cancelled" status and access continues until the paid period ends. On the expiration date, your login credentials will stop working.
Downloading your assessment data
Before your access expires, download all your Mindmetrics reports and assessment results in case you wish to transfer this data to another provider or retain it for personal records. Log in to your account, navigate to "My reports" or "My assessments," and select an export or download option if available. Some accounts allow PDF export; others require you to screenshot individual reports. Complete this step within 30 days of cancellation to avoid losing access.
Checking that charges have stopped
Monitor your bank account or credit card statement for the next two billing cycles to confirm that Mindmetrics has stopped charging. If an unexpected charge appears after your cancellation date, contact your bank immediately and dispute the transaction as unauthorised. Simultaneously, contact Mindmetrics in writing to demand a refund and escalate to CASE if the company does not respond within 7 days.
Common cancellation mistakes and how to avoid them
Cancellation can be straightforward if you follow the correct steps-but small errors can delay your request or leave you vulnerable to continued charges.
Confusing app cancellation with account deletion
Deleting the Mindmetrics app from your device does not cancel your subscription. The subscription remains active in the app store (Apple or Google), and you will continue to be charged on your renewal date. You must cancel the subscription within the app store itself, not simply remove the app. Yafee strongly recommends taking a screenshot of your cancellation confirmation to prove you have cancelled, not just deleted the app.
Assuming customer support will cancel for you
If you purchased via Apple App Store or Google Play, emailing Mindmetrics customer support will not cancel your subscription. The company has no ability to access or modify app store subscriptions. You must cancel through Apple or Google directly. Only web-based subscriptions can be cancelled through Mindmetrics customer support or your account dashboard.
Neglecting to save your cancellation confirmation
Always save or screenshot your cancellation confirmation email or on-screen message. If Mindmetrics charges you again after cancellation, your confirmation email becomes your primary evidence that you requested cancellation. Without it, you may struggle to prove your case if you need to file a complaint with CASE.
Cancelling just before a billing date
If your renewal is scheduled for 2 February and you cancel on 1 February, you may still be charged on 2 February because billing systems sometimes process charges before cancellations take effect. Cancel at least 5-7 days before your renewal date to allow time for the cancellation to propagate through the system. Check your confirmation email for the exact cancellation effective date.
Comparison: cancellation by platform
| Platform | Where to cancel | Time to take effect | Confirmation method | Refund eligibility (14-day window) |
|---|---|---|---|---|
| Web (mindmetric.ai) | Account dashboard or email | Immediately (access ends at cycle end) | Email confirmation | Yes |
| Apple App Store | Apple Settings app | Immediately (access ends at cycle end) | Apple email confirmation | Yes |
| Google Play | Google Play Store app | Immediately (access ends at cycle end) | Google email confirmation | Yes |
Protecting your data after cancellation
Mindmetrics handles sensitive mental health and workplace engagement data, so protecting your information after cancellation is essential.
Data deletion requests under singapore privacy law
Under the Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data held by Mindmetrics. This is separate from cancellation; you can cancel your subscription and later request that your assessment data, email address, and psychological profiles be permanently deleted from Mindmetrics' servers. Send a data deletion request in writing to the address at the end of this guide, stating your account email, full name, and request for complete data deletion. Mindmetrics must comply within 30 days unless they have a legal reason to retain your data.
Data portability before cancellation
Before your account access expires, export all your assessment reports, test results, and recommendations. You have the right under the PDPA to obtain a copy of your personal data in a portable format. If Mindmetrics does not offer a standard export function, send a written request for your data in CSV or PDF format. Retain this data securely if you plan to share it with another provider.
Contact information for Mindmetrics
To cancel by email, contact Mindmetrics at their registered Singapore address or support email if available. Mindmetrics is registered in Singapore under the name "MIND METRICS" at the following address:
MIND METRICS
29 Pasir Ris Grove
#01-60 Coco Palms
Singapore 518074
Send your cancellation request in writing to this address or to any published support email. Include your full name, email address, account number, subscription start date, and a clear statement requesting immediate cancellation. Retain a copy of your letter and proof of delivery (registered mail or email read receipt). Mindmetrics must acknowledge your cancellation request within 2 business days and confirm cancellation within 7 days.
Summary and next steps
Cancelling Mindmetrics is straightforward once you identify your subscription platform. Web subscriptions cancel through your account dashboard; app store subscriptions cancel through Apple or Google directly. Save your cancellation confirmation, monitor your bank statement, and escalate to CASE if charges continue. Under Singapore's Consumer Protection (Fair Trading) Act, you have the legal right to cancel easily and without penalty.
Yafee has guided thousands of Singapore consumers through subscription cancellation, and our approach is always the same: identify your platform, follow the correct pathway, save your proof, and escalate if the company refuses. For detailed assistance or to report a company that delays or refuses cancellation, visit yafee.com. Yafee's platform connects you with verified cancellation experts and tracks your refund claims. Whether you are cancelling Mindmetrics due to privacy concerns, cost, or lack of utility, Yafee ensures your request is logged, tracked, and enforced. Start your cancellation journey with Yafee today and reclaim control of your subscriptions and data.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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