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Frequently asked questions
Cancel Mindmetrix: The Right Way
How to cancel Mindmetrix and take control of your mental wellness spending
Understanding Mindmetrix and your subscription
Mindmetrix is an AI-powered mental wellness platform that delivers personalized mental health assessments, mood tracking, and guided therapeutic exercises for both individual users and healthcare providers. The service combines diagnostic support with patient education, positioning itself as a structured tool for mental health feedback and progress monitoring.
If you have subscribed to Mindmetrix but find it no longer serves your needs-whether due to cost, engagement levels, or a shift in your mental health support approach-cancellation is achievable once you understand where your subscription sits. At Yafee, we have guided thousands of consumers through platform cancellations like this every month, and we know that clear information upfront prevents frustration later.
Core features and subscription models
Mindmetrix operates three primary subscription structures. Individual assessments are single purchases for comprehensive mental health diagnostics. Provider subscriptions function as monthly recurring charges for clinics and healthcare facilities managing multiple clients. Patient-pay assessments are per-use charges administered through healthcare providers.
Identifying which model applies to you is your essential first step, because each requires a different cancellation pathway and involves different refund rules.
Where your subscription lives
You may have purchased directly from Mindmetrix's website using your email address and payment card. Alternatively, you may have subscribed through Apple App Store or Google Play. This distinction is critical: each sales channel has its own cancellation process, refund timelines, and contact procedures. Yafee recommends checking your payment confirmation email to confirm which platform holds your subscription.
Pricing breakdown in singapore dollars
Here is what Mindmetrix charges in SGD so you can evaluate whether the investment aligns with your mental wellness priorities and decide if cancellation is the right choice.
| Plan type | SGD cost | Billing period | Best for |
|---|---|---|---|
| Individual assessment (full) | $202.50 | One-time purchase | Individuals seeking a single comprehensive assessment |
| Provider subscription | $268.65 per month | Monthly recurring | Clinics and healthcare providers managing multiple clients |
| Patient-pay assessment | $79.65 per assessment | Per use | Patients receiving assessments through a healthcare provider |
When cancellation makes sense for you
Your mental wellness needs and budget priorities evolve, and there is no shame in ending a subscription that no longer fits. Cancellation may be appropriate if the platform costs exceed the value you receive, the assessments do not provide actionable insights, you have switched to a provider-recommended alternative, or the monthly charge has become unsustainable.
Common reasons to cancel Mindmetrix
You are paying for features you do not actively use. The assessment results have not translated into meaningful progress on your mental health goals. You have found a different mental health support service that better matches your therapeutic preferences. The recurring charge has become a financial strain. You prefer one-on-one therapy over self-guided digital assessments. When any of these apply to your situation, Yafee advises cancelling promptly-the sooner you act, the sooner you halt recurring charges on your account.
Signs that keeping your subscription may be worthwhile
You actively use the mood tracking features and find them valuable for monitoring your mental health patterns. The assessments align with your healthcare provider's recommendations. You benefit from the guided therapeutic exercises and use them regularly. The cost represents a manageable portion of your mental wellness budget. You are making measurable progress toward your mental health goals using the platform. If most of these apply, maintaining your subscription may serve you better than cancelling.
Your consumer rights and legal protections
Singapore's Consumer Protection (Fair Trading) Act establishes your rights when purchasing digital services and subscriptions, and these protections apply to Mindmetrix.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you hold the right to cancel a recurring subscription within 14 calendar days of the date of purchase without providing a reason. This is known as your cooling-off period. The trader must refund all payments you have made within 14 days of receiving your cancellation notice. If you cancel after the 14-day cooling-off period, your right to refund depends on Mindmetrix's stated cancellation and refund policy. Many digital service providers permit cancellation at any time but do not refund charges for the current billing period if you terminate mid-cycle. Yafee recommends reviewing Mindmetrix's terms of service to confirm their specific refund policy beyond the statutory cooling-off period.
Your enforcement pathway
If Mindmetrix refuses to honour your cancellation request or withholds a refund you believe you are entitled to, you may lodge a complaint with the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and can mediate disputes between you and the trader. Escalation to CASE is free and does not require legal representation. Document all communication with Mindmetrix, including cancellation requests, confirmation emails, and refusal notices, before escalating your complaint.
How to cancel Mindmetrix across all platforms
Your cancellation method depends entirely on where you subscribed; follow the pathway that matches your purchase and retain all confirmation emails as proof of cancellation.
Cancelling a direct website subscription
If you signed up on Mindmetrix's website using your email address and payment card, follow these steps to cancel.
- Locate your Mindmetrix welcome or confirmation email
- Search your email inbox (including spam and promotions folders) for messages from Mindmetrix
- Look for a cancellation link or instructions in the original welcome email
- Log in to your Mindmetrix account on the official website
- Navigate to mindmetrix.com and enter your email address and password
- If you cannot remember your password, use the "Forgot Password" option to reset it
- Access your account settings or billing section
- Look for a "Settings," "Account," or "Subscription" menu option
- Select the option that displays your active subscriptions and billing details
- Locate your active subscription and select the cancellation option
- Click "Cancel Subscription," "Downgrade," or similar language
- Read any final prompts or retention offers Mindmetrix displays
- Confirm your cancellation
- Select "Yes, cancel" or the confirmation button
- Take a screenshot of the confirmation page as proof
- Receive and save your cancellation confirmation email
- Check your inbox within 5 minutes for a confirmation message from Mindmetrix
- Forward this email to yourself or save it to a secure folder for your records
Cancelling via apple app store
If you subscribed to Mindmetrix through Apple's App Store, you must cancel through your Apple account, not through Mindmetrix directly.
- Open the Apple App Store on your iPhone, iPad, or Mac
- Tap the App Store icon on your home screen
- On Mac, use the App Store application in your Applications folder
- Navigate to your account section
- Tap the profile icon (usually in the top right corner of the App Store)
- Select "Subscriptions" from the menu
- Find Mindmetrix in your active subscriptions list
- Scroll through the subscriptions you currently pay for
- Tap on Mindmetrix when you locate it
- Select "Cancel Subscription" or "Edit"
- Review the cancellation date and any final charges
- Confirm that you understand access ends on a specified date
- Confirm the cancellation
- Tap the final confirmation button
- Your Apple account will generate a cancellation confirmation
- Verify cancellation in your email
- Apple sends a cancellation confirmation to your registered Apple ID email
- Retain this email for your records
Cancelling via google play
If you subscribed through Google Play, your cancellation must be processed through your Google account.
- Open Google Play on your Android device or visit play.google.com
- On Android, open the Play Store app
- On desktop or iOS, visit play.google.com in your browser
- Access your account menu
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Select "Subscriptions"
- You will see all active subscriptions on your Google account
- Locate and tap Mindmetrix
- Scroll to find Mindmetrix in your subscription list
- Tap "Cancel subscription"
- Google Play will present the cancellation reason options (optional)
- Select a reason if prompted, or skip this step
- Confirm the cancellation
- Review the final billing date and access end date
- Tap "Cancel" to complete the process
- Check your email for confirmation
- Google sends a confirmation to your Google account email address
- Save this confirmation for your records
Cancelling through a healthcare provider
If Mindmetrix is administered through your healthcare provider as patient-pay assessments, cancellation may require direct communication with your provider's office.
- Contact your healthcare provider's billing or administrative department
- Call the clinic or provider's main number and ask for billing
- Email the provider if contact details are available on their website
- Request cancellation of your Mindmetrix patient-pay arrangement
- Provide your name, patient ID, and the dates you used the service
- Confirm which Mindmetrix services you wish to discontinue
- Request written cancellation confirmation
- Ask the provider to email you a confirmation of the cancellation request
- Save this email as proof of your cancellation date
- Verify no further charges appear on your account
- Monitor your healthcare provider's billing statements for the next two billing cycles
- Contact the provider immediately if Mindmetrix charges continue after your cancellation date
Refunds, refund timelines, and what to expect
Your refund entitlement depends on when you cancel relative to the consumer cooling-off period and Mindmetrix's refund policy.
Refund within the 14-day cooling-off period
If you cancel within 14 calendar days of your purchase date, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Mindmetrix must process your refund within 14 days of receiving your cancellation notice. For subscriptions purchased through Apple App Store or Google Play, Apple and Google enforce their own refund timelines, which typically result in refunds appearing in your account within 5 to 10 business days.
Refund after the 14-day cooling-off period
Once the 14-day cooling-off period expires, your refund rights depend on Mindmetrix's stated refund policy. Most SaaS platforms do not refund charges for completed billing periods. However, if you cancel mid-cycle, some platforms credit a pro-rata amount toward your next billing period rather than issuing a refund. Review Mindmetrix's terms of service to confirm their policy. Yafee advises requesting clarification from Mindmetrix support before cancelling if your subscription falls outside the cooling-off window.
Tracking your refund
After you cancel, monitor your payment method (credit card, debit card, or bank account) for the refund to appear. Refunds typically take 5 to 14 business days to process, though some banks take longer to credit the amount to your account. If no refund appears within 21 days of your cancellation date, contact Mindmetrix support with your cancellation confirmation email and request a refund status update.
What happens after cancellation
Cancelling Mindmetrix does not cause immediate account deletion, and understanding what changes after cancellation prevents confusion or unwanted surprises.
Immediate access and data
Your Mindmetrix account typically remains accessible for a final review period, usually until the end of your current billing cycle. You retain read-only access to your assessment history, mood tracking data, and past therapeutic exercises. After your billing period ends, your account transitions to a free or inactive status, and you lose access to premium features and future assessments.
Communication from Mindmetrix
Mindmetrix may send you promotional emails or re-engagement messages after cancellation, encouraging you to resubscribe. You can unsubscribe from these emails by clicking the unsubscribe link at the bottom of each message. If promotional emails persist after you unsubscribe, contact Mindmetrix support to request removal from their marketing list.
Data retention and privacy
Mindmetrix retains your account data after cancellation in accordance with its privacy policy. If you wish to request deletion of your personal information, you may submit a data deletion request through your account settings or by contacting Mindmetrix directly. Under Singapore's Personal Data Protection Act, Mindmetrix must respond to your data deletion request within 30 days and provide reasons if they cannot comply.
Common cancellation mistakes to avoid
Cancellations often proceed smoothly when you avoid these preventable errors-Yafee has identified patterns in cancellation issues that cost consumers time and money.
Mistake 1: cancelling on the wrong platform
If you purchased through Apple App Store but attempt to cancel on Mindmetrix's website, your cancellation will not process. You must cancel on the platform where you subscribed. Confirm your purchase location by checking your payment confirmation email before initiating cancellation.
Mistake 2: failing to save cancellation confirmation
If a dispute arises over whether you cancelled, your confirmation email is your only proof. Do not rely on your memory of the cancellation date. Screenshot the confirmation page, forward the confirmation email to yourself, and save both to a folder marked "Mindmetrix Cancellation" for safekeeping.
Mistake 3: cancelling without reviewing the refund policy
Assuming you will receive a refund without checking Mindmetrix's terms can lead to disappointment. Many digital services do not refund for completed billing periods. Read the refund policy before you cancel to understand what you will receive and when.
Mistake 4: not waiting for confirmation before cancelling again
If your first cancellation confirmation does not arrive within 10 minutes, resist the urge to cancel a second time. Duplicate cancellation requests can create billing confusion and make refund processing more complicated. Instead, wait 24 hours, then contact Mindmetrix support to confirm the status of your initial request.
Mistake 5: continuing to use the service after cancellation
Using Mindmetrix assessments or features after you have cancelled may trigger additional charges if your access period has not fully ended. Once cancellation is confirmed, treat your remaining access window as a countdown and avoid initiating new assessments or features that may incur charges.
Comparing Mindmetrix with similar mental wellness platforms
Before you cancel, it may help to understand how Mindmetrix pricing and features compare with alternative mental wellness services available in Singapore.
| Platform | Pricing (SGD) | Assessment focus | Best for |
|---|---|---|---|
| Mindmetrix | $202.50 (individual) / $268.65/month (provider) | AI-driven diagnostics and mood tracking | Clinicians and individuals seeking structured assessments |
| Calm | $14.99 per month | Meditation and sleep guidance | Users prioritising meditation and relaxation |
| Headspace | $12.99 per month | Mindfulness and stress management | Individuals seeking daily mindfulness practice |
| BetterHelp | $260-390 per month | Therapy with licensed counsellors | People seeking ongoing professional mental health support |
| 7 Cups | Free / $11.67 per month (premium) | Emotional support and peer chat | Users seeking affordable peer support and crisis resources |
Mindmetrix positions itself as a clinical-grade diagnostic tool, making it more expensive than consumer meditation apps but more targeted than general counselling platforms. If you are seeking lower-cost alternatives, meditation apps offer good value. If you require licensed therapist support, BetterHelp may be a better fit despite higher cost. Yafee advises evaluating your actual mental health needs before cancelling-cancelling Mindmetrix only to subscribe to a more expensive platform defeats the financial purpose of cancellation.
Checklist: steps to cancel Mindmetrix safely
Use this checklist to ensure you complete your cancellation correctly and protect your interests throughout the process.
- Confirm which platform holds your Mindmetrix subscription (direct website, Apple App Store, or Google Play)
- Verify your purchase date to determine if you fall within the 14-day cooling-off period
- Review Mindmetrix's refund policy on their website or terms of service
- Gather your login credentials (email and password) for the platform where you subscribed
- Follow the cancellation steps appropriate to your platform (direct, Apple, Google, or provider)
- Screenshot the cancellation confirmation page before closing the browser window
- Wait for a confirmation email from Mindmetrix, Apple, Google, or your healthcare provider
- Forward the confirmation email to yourself or save it to a secure folder
- Monitor your payment method for the refund (allow 5 to 21 business days)
- Check your account 48 hours after cancellation to confirm no additional charges appear
- Verify that promotional emails from Mindmetrix cease within 7 days (unsubscribe if needed)
- Contact Mindmetrix support if the refund does not arrive within 21 days, providing your cancellation confirmation
Contacting Mindmetrix for cancellation support and escalation
If you encounter difficulty cancelling or your refund does not arrive as expected, use the following contact information to reach Mindmetrix directly.
Official contact addresses
Send cancellation requests, refund inquiries, or complaints to the address specified in Mindmetrix's terms of service. The primary legal notice address for Mindmetrix is their registered office in Switzerland. For urgent matters or queries, you may also reach their United States-based support operations. Yafee recommends sending cancellation requests via email to ensure you receive a timestamped confirmation of your request.
If Mindmetrix does not respond within 14 days of your cancellation request or refuses your refund without valid reason, file a complaint with the Consumers Association of Singapore (CASE). CASE will investigate your complaint, contact Mindmetrix on your behalf, and attempt to mediate a resolution. Provide CASE with copies of your cancellation confirmation, all correspondence with Mindmetrix, and proof of your cancellation date.
Escalation to regulatory authorities
If CASE mediation does not resolve your dispute, you may escalate your complaint to the Ministry of Trade, Industry and Resilience (MTIR) or seek legal advice regarding your rights under the Consumer Protection (Fair Trading) Act. Most consumer disputes are resolved through CASE mediation, and legal escalation is rarely necessary.
Final summary and next steps
Cancelling Mindmetrix is a straightforward process once you identify your subscription platform and follow the correct procedural steps. Your legal rights under Singapore's Consumer Protection (Fair Trading) Act guarantee a refund within 14 days of purchase regardless of reason, and Mindmetrix must honour reasonable cancellation requests after that period in accordance with their stated terms. Yafee has helped thousands of consumers cancel subscriptions across platforms, and the key to a smooth cancellation is documenting every step: confirm your platform, follow the correct cancellation pathway, save your confirmation email, and monitor your refund timeline.
If you encounter resistance, escalate to CASE without delay-regulatory authorities in Singapore take unfair trading practices seriously, and traders know this. Whether you are cancelling due to cost, lack of engagement, or a shift in your mental wellness priorities, you hold the legal right to do so. At Yafee, we understand that consumer confidence depends on clear information and accessible support, and we remain committed to guiding you through every cancellation scenario with precision and care.